Total Complaints
57 filings
VOLKSWAGEN PASSAT · model year
57 NHTSA complaints, 1 crash report for this specific cohort.
NHTSA overall rating
Not crash-tested
New Car Assessment Program
The 1997VOLKSWAGENPASSAT carries 57 consumer safety complaints in NHTSA's Office of Defects Investigation database for this specific model-year cohort. Within that volume, owners reported 1 crash, 3 fires, 2 injuries, and 0 fatalities. No NCAP 5-star crash-test rating is available for this model year in the federal database.
Component-level analysis is where model-year complaints become actionable: the top complaint category for the 1997 PASSAT is visibility:defroster/defogger/hvac system:heater core with 9 filings, followed by electrical system:ignition:switch (7) and latches/locks/linkages:doors:latch (4). Concentration in one or two component groups is the classic signature of a systemic defect; a flat distribution usually reflects normal aging, warranty complaints, or isolated build-plant variability.
NHTSA currently has 37 investigation files overlapping the 1997 PASSAT, and 2 remain open. Owners comparing this cohort against neighboring years should pair the counters above with the complaint-by-year trend on the parent model page, a spike in a single year often tracks to a platform refresh, a new transmission supplier, or an updated ECU calibration. Use the related-complaint feed below to read raw owner narratives before deciding whether any pattern here affects your specific use case.
Total Complaints
57 filings
Crashes Reported
1 reports
Source
NHTSA ODI
Federal complaints database
At or below the fleet median complaint volume.
| Component | Count |
|---|---|
| VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:HEATER CORE | 9 |
| ELECTRICAL SYSTEM:IGNITION:SWITCH | 7 |
| LATCHES/LOCKS/LINKAGES:DOORS:LATCH | 4 |
| ENGINE AND ENGINE COOLING | 4 |
| ENGINE AND ENGINE COOLING:COOLING SYSTEM | 3 |
| ELECTRICAL SYSTEM | 3 |
| UNKNOWN OR OTHER | 2 |
| STRUCTURE | 2 |
| EQUIPMENT:ELECTRICAL | 2 |
| VISIBILITY:REAR WINDOW WIPER/WASHER | 2 |
| ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH | 2 |
| VISIBILITY:SUN/MOON ROOF ASSEMBLY | 1 |
| VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR | 1 |
| FUEL SYSTEM, GASOLINE | 1 |
| SEAT BELTS | 1 |
TL* THE CONTACT OWNS A 1997 VOLKSWAGEN PASSAT TDI. THE CONTACT STATED THAT A FIRE ERUPTED SPONTANEOUSLY INSIDE THE DASHBOARD WHICH CAUSED ALL OF THE WIRES TO MELT AND THE WINDSHIELD TO FRACTURE. THE FIRE DEPARTMENT WAS CONTACTED WHO DETERMINED THAT THE FIRE STARTED IN THE AREA WHERE THE IGNITION WAS LOCATED. NO INJURIES WERE REPORTED. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 200,000. UPDATED 6/12/12 *CN THE CONSUMER STATED THE FIRE OCCURRED IN THE AREA OF THE IGNITION AND LOCKING COMPONENTS WERE SERVICE, REPLACED AND REMOVED 15 DAYS BEFORE THE FIRE. THE FIRE DEPT DETERMINED THE FIRE STARTED IN THE IGNITION.
Mileage: 200,000
TL* THE CONTACT OWNS A 1997 VOLKSWAGEN PASSAT TDI. THE CONTACT STATED THAT A FIRE ERUPTED SPONTANEOUSLY INSIDE THE DASHBOARD WHICH CAUSED ALL OF THE WIRES TO MELT AND THE WINDSHIELD TO FRACTURE. THE FIRE DEPARTMENT WAS CONTACTED WHO DETERMINED THAT THE FIRE STARTED IN THE AREA WHERE THE IGNITION WAS LOCATED. NO INJURIES WERE REPORTED. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 200,000. UPDATED 6/12/12 *CN THE CONSUMER STATED THE FIRE OCCURRED IN THE AREA OF THE IGNITION AND LOCKING COMPONENTS WERE SERVICE, REPLACED AND REMOVED 15 DAYS BEFORE THE FIRE. THE FIRE DEPT DETERMINED THE FIRE STARTED IN THE IGNITION.
Mileage: 200,000
TL*THE CONTACT OWNS A 1997 VOLKSWAGEN PASSAT. WHENEVER THE CONTACT ATTEMPTED TO ACTIVATE THE WINDSHIELD WIPERS OR HEADLIGHTS, THEY FAILED TO TURN ON. THE VEHICLE HAS NOT BEEN DIAGNOSED BY THE DEALER. THERE WERE NO WARNINGS PRIOR TO THE FAILURES. THE CURRENT MILEAGE WAS 62,000 AND FAILURE MILEAGE WAS 60,000.
Mileage: 60,000
TL*THE CONTACT OWNS A 1997 VOLKSWAGEN PASSAT. WHENEVER THE CONTACT ATTEMPTED TO ACTIVATE THE WINDSHIELD WIPERS OR HEADLIGHTS, THEY FAILED TO TURN ON. THE VEHICLE HAS NOT BEEN DIAGNOSED BY THE DEALER. THERE WERE NO WARNINGS PRIOR TO THE FAILURES. THE CURRENT MILEAGE WAS 62,000 AND FAILURE MILEAGE WAS 60,000.
Mileage: 60,000
TL*THE CONTACT OWNS A 1997 VOLKSWAGEN PASSAT. WHILE PARKING THE VEHICLE, THE CONTACT HEARD AN UNFAMILIAR NOISE AND THE AIR CONDITIONING BEGAN TO BLOW HOT AIR. HE EXITED THE VEHICLE AND DISCOVERED WATER LEAKING FROM THE UNDERCARRIAGE. HE BELIEVES THAT THE HEATER CORE MAY HAVE FAILED. THE CURRENT AND FAILURE MILEAGES WERE 157,000.
Mileage: 157,000
TL*THE CONTACT OWNS A 1997 VOLKSWAGEN PASSAT. THE CONTACT HAS TAKEN HIS VEHICLE TO THE GARAGE AND THE DEALER EIGHT TIMES. THE ENGINE HEAD WAS REPLACED AT 42,000 MILES AND THE TURBO CHARGE IS CURRENTLY FAILING. THE CONTACT STATED THAT THE REPAIRS COST MORE THAN THE ACTUAL PRICE OF THE VEHICLE. THE DEALER STATED THAT THE COMPUTER NEEDED TO BE REPLACED IN ORDER TO CORRECT THE TURBO CHARGE. THE REPLACEMENT WOULD COST $1,000. THE VIN WAS VERIFIED, BUT APPEARS TO BE INVALID. THE CURRENT MILEAGE WAS 46,000 AND FAILURE MILEAGE WAS 38,000. UPDATED 03/18/08. *LJ UPDATED 03/18/08 *TR
Mileage: 38,000
ON SUNDAY, AUGUST 5TH, 2007, WHILE DRIVING THE CAR WITH MY 7 YEAR OLD SON IN THE BACK SEAT, DENSE, NOXIOUS 'STEAM'/SMOKE BEGAN TO COME OUT OF ALL VENTS AND AROUND THE DASH AREA IN MY WELL-MAINTAINED VOLKSWAGEN. HOT COOLANT ALSO LEAKED INTO THE PASSENGER COMPARTMENT OF MY PASSAT ON THE DRIVER'S SIDE. NOTE THAT THIS OCCURRED WHILE AIR CONDITIONING (A/C) WAS ON & CONTINUED TO POUR OUT OF VENTS WITHOUT A/C ON. MY 'LOW COOLANT' INDICATOR LIGHT (RED LED IN INSTRUMENT CLUSTER) ALSO BEGAN FLASHING. FORTUNATELY, I WAS ABLE TO GET THE CAR (AND MY SON) HOME WITHOUT OVERHEATING AFTER STOPPING ON THE SIDE OF A BUSY WASHINGTON DC THOROUGHFARE (WISCONSIN AVENUE), OPENING THE FOGGED-UP WINDOWS, CLEANING THE INTERIOR OF THE FRONT WINDSHIELD, AND REFILLING THE COOLANT RESERVOIR/'OVERFLOW' TANK WITH ANTIFREEZE PURCHASED NEARBY. SINCE THE 'STEAM' SMELLED LIKE COOLANT/ANTIFREEZE, I IMMEDIATELY SUSPECTED THAT THIS WAS DUE TO A FAILURE OF MY CAR'S HEATER CORE. I SUBSEQUENTLY CONFIRMED THIS DIAGNOSIS AFT
Mileage: 115,500
VEHICLE VOLKSWAGEN 1997 PASSAT GLX - V6 ENGINE. FULL INSTRUMENT CLUSTER - SPEEDOMETER, TACHOMETER, FUEL GAUGE, DIGITAL CLOCK... EVERYTHING ON IT, DOES NOT OPERATE WHEN OUTSIDE TEMPERATURE IS BELOW 50 DEGREES. CAR MUST BE DRIVEN FOR 10MIN., OR ABOUT 8-12 MILES, BEFORE INSTRUMENT CLUSTER RETURNS TO NORMAL FUCTION. CAR IS BEING DRIVEN WITHOUT FUNCTIONING SPEEDOMETER, AND IT IS DIFFICULT TO ESTIMATE MY SPEED AND DOES NOT FEEL SAFE. THERE WERE NO SIGNIFICANT EVENTS LEADING UP TO THE FAILURE, EXCEPT INSTRUMENT CLUSTER WOULD MAKE A BUZZING NOISE WHEN CAR STARTED AND TRIP MILEAGE WOULD RESET. THIS STARTED A FEW MONTHS BEFORE COMPLETE FAILURE BEGAN. THIS PROBLEM GETS WORSE AS TIME PASSES, AS THE INSTRUMENT CLUSTER PROBLEM OCCURS IN WARMER WEATHER NOW. PROBLEM USED TO OCCUR WHEN TEMPERATURE WAS BELOW 35 DEGREES. NOW HAPPENS AT 50 DEGREES. *TR
Mileage: 86,000
HEATER CORE FAILED- CLOUDING THE WINDOW TO A DEGREE THAT WE NEARLY HAD AN ACCIDENT BEFORE WE COULD GET THE CAR PULLED OVER.
Mileage: 125,952
VARIOUS ELECTRONIC COMPONENTS FAILED WHILE DRIVING--WINDSHIELD WIPERS, LIGHTS, DEFROST MOTOR--ON A VERY DARK, RAINY MORNING, CAUSING A DANGEROUS SITUATION AND A NEAR-ACCIDENT. MANUFACTURER PREVIOUSLY WARNED OF 'IGNITION SWITCH FAILURE', BUT WOULD ONLY REPAIR AFTER FAILURE AND BEFORE 10 YRS OR 100,000 MILES. MY CAR HAS 100,600 MILES. MANUFACTURER REFUSES TO BEAR THE REPAIR COST FOR THIS KNOWN DEFECT THAT COULD HAVE CAUSED A SERIOUS ACCIDENT. *NM
Mileage: 100,600
IGNITION SWITCH FAILURE WHILE VEHICLE OPERATIONAL. SAME CONDITION WAS COVERED UNDER RECALL ON 1996 VW PASSAT MODELS, MANUFACTURER IS NOT OFFERING COVERAGE ON SAME BODY STYLE UNDER 1997 AND 1995 DESIGNATION. IMPACTED VEHICLE IS A 1997 VW PASSAT WAGON. *JB
Mileage: 85,100
HOT COOLANT SUDDENLY STARTED COMING OUT OF THE VENTS AND CAUSED ALL THE WINDOWS TO FOG OVER. HAD TO PULL OF FREEWAY AND GET A TOW. NO INDICATION OF A PROBLEM PRIOR TO THE FAILURE. PROBLEM TURNS OUT TO BE A BAD HEATER CORE. HAD HEATER CORE BYPASSED BECAUSE OF THE COST OF THE REPAIR. *NM
Mileage: 132,000
DT: THE CONTACT STATED THE HEATER CORE WAS LEAKING COOLANT ONTO THE FLOOR, NOT ALLOWING THE WINDSHIELD TO COMPLETELY DEFROST. THE VEHICLE HAS NOT BEEN SEEN BY A DEALER AND NO REPAIRS HAVE BEEN MADE. *AK UPDATED 01/19/06. *JB
Mileage: 182,000
WHILE EN-ROUTE BETWEEN DEXTER, MICHIGAN AND GRAND RAPIDS, MICHIGAN, CABIN BEGAN TO SMELL OF SMOKE. SHORTLY THEREAFTER, THE CIGARETTE LIGHTER CAUGHT FIRE. FIRE WAS EXTINGUISHED WITH A HALON EXTINGUISHER PROMPTLY. EXAMINATION OF THE COMPONENTS POST-FIRE REVEALED A DEFECTIVE CENTER CONDUCTOR. CIRCUIT WAS FUSED AT 10 AMPS WHICH WAS FOUND TO BE BLOWN, POST FIRE. NO INJURIES, NO DAMAGE TO PERSONAL GOODS, DAMAGE WAS CONFINED TO CIGARETTE LIGHTER ASSEMBLY, WHICH IS POORLY DESIGNED. *NM
Mileage: 215,000
HEATER CORE FAILURE. INITIALLY I ONLY SMELL THE RADIATOR FLUID. THEN IT QUICKLY CHANGES OVER TO STEAM ACTUALLY COMING OUT OF YOUR VENTS. THIS CAUSES YOUR WINDOWS TO FOG UP. RADIATOR FLUID CAME SHOOTING OUT OF THE DASH BUT ON THE PASSENGER SIDE. THIS PROBABLY WOULD HAVE SCALDED SOMEONE IF THEY WERE SITTING THERE. *JB
Mileage: 139,000
1997 VOLKSWAGEN PASSAT DEVELOPED PROBLEMS WITH THE DOOR LOCKS, AND SIDE DOOR HANDLE.*MR *NM
1997 VOLKSWAGEN PASSAT DEVELOPED PROBLEMS WITH THE DOOR LOCKS, AND SIDE DOOR HANDLE.*MR *NM
DT: GOODYEAR TIRES EAGLE GPS , SIZE 195/60/R14 EXPERIENCED A LARGE CRACK IN THE SIDEWALL COMPLETELY AROUND LEFT FRONT TIRE RIM. THE CONSUMER TOOK THE VEHICLE TO A GOODYEAR DEALER, AND THEY URGED THE CONSUMER TO TAKE TIRE TO SEARS BECAUSE THESE TIRES CAME ON A USED VEHICLE, THESE WERE NOT PART OF THE ORIGINAL EQUIPMENT. THE CONSUMER WENT TO SEARS, WHO REPLACED THE LEFT FRONT TIRE FREE OF CHARGE BECAUSE THERE WERE ONLY 1,000 MILES AND HARDLY ANY WEAR ON THEM. THE OTHER TIRES WERE ALSO CRACKED. THE SERVICE MAN AT SEARS ASKED THE CONSUMER TO RETURN THE NEXT DAY AND HE WOULD REPLACE THE OTHER TIRES. BUT WHEN CONSUMER RETURNED THE NEXT DAY A DIFFERENT PERSON WAS WORKING AND SAID THESE WERE NOT SEAR'S TIRES BUT SAMATAEA'S CLUB TIRES. THE CONSUMER WAS REFERRED TO SAMATAEA'S CLUB TO REPLACE ALL TIRES AND RETURN THE PREVIOUSLY REPLACED TIRE TO SEARS. SAMATAEA'S CLUB WOULD NOT HONOR THE TIRE WARRANTY BECAUSE THE CONSUMER WAS NOT A MEMBER, AND THAT WAS PART OF THEIR POLICY. THE C
Mileage: 113,900
1997 VW PASSAT TDI. THE CAR HAD A "TV-12" RECALL, IN WHICH THE ECM AND INTAKE MANIFOLD WAS REPLACED. WITHIN SIX (6) MONTHS, THE ECM WENT OUT AGAIN, AND VW "REFUSES" TO LIVE UP TO THE WARRANTY. 2) FAILURE OF THIS, DOES NOT DIMINISH IT'S "CRUSING" CAPACITY DOWN THE HIGHWAY. HOWEVER, THERE WILL BE NO POWER TO PASS SAFELY, AND MUCH LOSS OF POWER, WHEN ENTERING THE 'EXITS'. CONSEQUENTLY, A VERY POSSIBLE SITUATION RESULTS TO HAVE A TERRIBLE CRASH. VW KNOWS ABOUT THIS, AND ONLY FIXES IT WHEN "THE CUSTOMER COMPLAINS". 3) THE ORIGINAL INTAKE WAS REPLACED, AND ECM. HOWEVER, VW WILL NOT PUT A 'NEW' ECM IN, RATHER, THEY PUT IN A "REBUILT" ONE. THIS IS PRONE TO HUMAN ERROR, AND THAT'S WHY MINE FAILED WITHIN FIVE (5) TO SIX (6) MONTHS. IT 'GOES OUT' CONSTANTLY. *JB
Mileage: 1,000
1. IGNITION SWITCH FAILED. 2. CAUSED LOSS OF ELECTRICAL POWER AND TEMPORARY ENGINE FAILURE. ELECTRICAL SYSTEM DAMAGE. 3. REPLACED ELECTRICAL PORTION OF IGNITION SWITCH, HEADLIGHT RELAY.
Mileage: 295,950
Inadvertent Automatic Emergency Braking
Inadvertent Door Opening
Fuel Leak due to Suction Jet Pump Failure within Fuel Tank (Remedy Effectiveness of Recall 16V647)
Inadvertent Automatic Emergency Braking
LGES High Voltage Battery Failures
Data as of 2025. Sources: NHTSA Office of Defects Investigation (ODI) complaints database, NHTSA recall campaign API, NHTSA NCAP crash-test ratings, and NHTSA FARS for fatality cross-reference.
Read our methodology - how this data is sourced, computed, and verified.