2023 VOLKSWAGEN JETTA

53 complaints filed with NHTSA.

53
Complaints
3
Crashes
0
Fires
0
Injuries
0
Deaths

NHTSA Safety Rating

5/5
Overall
4/5
Front Crash
5/5
Side Crash
4/5
Rollover

Complaints by Component

ComponentCount
ENGINE9
SERVICE BRAKES9
ELECTRICAL SYSTEM7
UNKNOWN OR OTHER6
VEHICLE SPEED CONTROL3
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING3
FUEL/PROPULSION SYSTEM2
POWER TRAIN2
FORWARD COLLISION AVOIDANCE1
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS1
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR1
STEERING1
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL1
STRUCTURE:BODY1
LANE DEPARTURE: WARNING1

Recent Complaints

20251126BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING

The backup camera in my 2023 VW Jetta has been malfunctioning since the car was new. It intermittently fails to display an image when shifted into reverse, creating a serious safety hazard. Backup cameras are federally required safety equipment, and when it doesn’t work, visibility behind the vehicle is completely lost. This failure also affects all associated safety systems, including rear cross traffic alerts and lane assist, reducing driver awareness and increasing the risk of a collision.

20251126ELECTRICAL SYSTEM

The backup camera in my 2023 VW Jetta has been malfunctioning since the car was new. It intermittently fails to display an image when shifted into reverse, creating a serious safety hazard. Backup cameras are federally required safety equipment, and when it doesn’t work, visibility behind the vehicle is completely lost. This failure also affects all associated safety systems, including rear cross traffic alerts and lane assist, reducing driver awareness and increasing the risk of a collision.

20251126UNKNOWN OR OTHER

The backup camera in my 2023 VW Jetta has been malfunctioning since the car was new. It intermittently fails to display an image when shifted into reverse, creating a serious safety hazard. Backup cameras are federally required safety equipment, and when it doesn’t work, visibility behind the vehicle is completely lost. This failure also affects all associated safety systems, including rear cross traffic alerts and lane assist, reducing driver awareness and increasing the risk of a collision.

20250826ENGINE

My 2023 vehicle has needed coolant topped off every 5-10K miles. This appears to be a very common occurrence for several owners however dealerships are just telling folks to top off as it's due to evaporation (it's a closed system and shouldn't evaporate). It is due to a faulty head gasket that VW even later redesigned. If you review reddit and numerous forums about the 1.5T produced before July 2023 it is a known issue that caused VW to redesign the headgasket. The powertrain warranty on ne

20250721ELECTRICAL SYSTEM

The SOS Module has failed three times over 24 months of ownership. Each time, the dealer replaced the module and the faults comes back. This failure means I cannot contact VW for help in case of accident or breakdown. Part number: SWA-035-283-D

20250506ENGINE

While driving home from work (I travel with the railroad weekly) on Thursday, [XXX], I had my vehicle set on cruise control going west on [XXX] in TN. Out of nowhere, my engine overheated and I lost my coolant. Upon pulling over, I observed no trail of coolant and nothing leaking under my vehicle. I refilled the coolant and made it home. The next morning, my coolant tank was empty again. I took it to my local VW dealership and was informed that the head gasket needed to be replaced. Upon researc

20250421SERVICE BRAKES

The rear brake calipers are not fully opening, causing the pads to drag on the rotors. The dealership has replaced the pads per instructions from VW Engineering; however, per the dealership, they state that it's a software problem causing the calipers to drag against the rotors and VW hasn't issued any software updates to fix the known problem. They did "extend" the brake warranty for consumables to 2 years/24000 miles at no cost the customer however, the software problem has not been fixed and

20250409SERVICE BRAKES

Rear brakes worn prematurely with only 16k miles on a brand new purchased 2023 VW Jetta. Dealer said, VW will not replace until the brakes at 2mm and the warranty will expire next month and I will end up paying for it out of my pocket.

20250401SERVICE BRAKES

A few weeks after purchasing my car, my brakes started to squeak. I went to the dealership to get them fixed and they told me that they didn’t see anything wrong with the brakes. All they did was clean the brakes because they said they weren’t ready to be replaced. This did not fix the issue and my brakes started to squeak again that same day. I went to the dealership again a couple months ago for the same issue. I showed the lady a video of what my brakes sound like while I’m driving to

20250329SERVICE BRAKES

Rear brake pads wore out quick

20250314ENGINE

Coolant reservoir keeps getting empty every 1000 miles. Similar issue as reported under [XXX] nhtsaId=11613107 INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

20241216UNKNOWN OR OTHER

SOS Emergency Call Function Error. One yellow warning light on left bottom side of the dashboard and “Emergency call function! Service vehicle” on the right side bottom.

20241210ELECTRICAL SYSTEM

The follow failed module faults have REPEATEDLY FAILED: U010400 lost communication with cruise control module, U112100 databus missing message & U112300 databus error value received, C110BF0 Adaptive Cruise Control Sensor, C111207 Haldex Clutch Pump Mechanical Malfunction, P030400 Cyl 4 Misfire, ***P085000 Park/Neutral Switch Input Circuit Open or Short***, U105400 Information Electronics Control Module 1 No Communication. I’ve had it repaired once by VW. Been at dealership multiple times for

20241210POWER TRAIN

The follow failed module faults have REPEATEDLY FAILED: U010400 lost communication with cruise control module, U112100 databus missing message & U112300 databus error value received, C110BF0 Adaptive Cruise Control Sensor, C111207 Haldex Clutch Pump Mechanical Malfunction, P030400 Cyl 4 Misfire, ***P085000 Park/Neutral Switch Input Circuit Open or Short***, U105400 Information Electronics Control Module 1 No Communication. I’ve had it repaired once by VW. Been at dealership multiple times for

20241210VEHICLE SPEED CONTROL

The follow failed module faults have REPEATEDLY FAILED: U010400 lost communication with cruise control module, U112100 databus missing message & U112300 databus error value received, C110BF0 Adaptive Cruise Control Sensor, C111207 Haldex Clutch Pump Mechanical Malfunction, P030400 Cyl 4 Misfire, ***P085000 Park/Neutral Switch Input Circuit Open or Short***, U105400 Information Electronics Control Module 1 No Communication. I’ve had it repaired once by VW. Been at dealership multiple times for

20241115CrashAIR BAGS

I was driving 50 mph and hit a very large deer. The airbag did not deploy and there was no warning

20241115CrashFORWARD COLLISION AVOIDANCE: WARNINGS

I was driving 50 mph and hit a very large deer. The airbag did not deploy and there was no warning

20241115CrashFORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING

I was driving 50 mph and hit a very large deer. The airbag did not deploy and there was no warning

20241015ELECTRICAL SYSTEM:ADAS:HILL START ASSIST:SOFTWARE

The contact owns a 2023 Volkswagen Jetta. The contact stated that upon coming to a complete stop on an incline, the hill start assist system activated but activated the brakes for an extended period causing the contact to stall the vehicle. No warning lights were illuminated. The vehicle was taken to the dealer, who was unable to diagnose a failure. The contact was informed that the system was functioning as intended. The vehicle was not repaired. The manufacturer was not notified of the failure

20241002ELECTRICAL SYSTEM

While in operation the dash cluster goes completely black. Aprox 45mph. Dealer had to replace entire dash cluster