Total Complaints
6 filings
VOLKSWAGEN EOS · model year
2016 VOLKSWAGEN EOS
6 NHTSA complaints, and 2 active recalls for this specific cohort.
NHTSA overall rating
Not crash-tested
New Car Assessment Program
The 2016VOLKSWAGENEOS carries 6 consumer safety complaints in NHTSA's Office of Defects Investigation database for this specific model-year cohort. Within that volume, owners reported 0 crashes, 2 fires, 0 injuries, and 0 fatalities. For crash performance, NHTSA's New Car Assessment Program gave this cohort an overall Not Rated/5 rating, with Not Rated/5 front crash, Not Rated/5 side crash, and Not Rated/5 rollover scores derived from standardized barrier and dynamic tests.
Component-level analysis is where model-year complaints become actionable: the top complaint category for the 2016 EOS is electrical system with 2 filings, followed by power train (1) and engine (1). Concentration in one or two component groups is the classic signature of a systemic defect; a flat distribution usually reflects normal aging, warranty complaints, or isolated build-plant variability. This model year has 2 active recall campaigns, which means the manufacturer is obligated to remedy the covered defect at no charge for the life of the vehicle — the full NHTSA campaign numbers are listed below.
NHTSA currently has 37 investigation files overlapping the 2016 EOS, and 2 remain open. Owners comparing this cohort against neighboring years should pair the counters above with the complaint-by-year trend on the parent model page — a spike in a single year often tracks to a platform refresh, a new transmission supplier, or an updated ECU calibration. Use the related-complaint feed below to read raw owner narratives before deciding whether any pattern here affects your specific use case.
6
Complaints
0
Crashes
2
Fires
0
Injuries
0
Deaths
Crashes Reported
0 reports
Source
NHTSA ODI
Federal complaints database
Complaints vs. fleet median (215)
At or below the fleet median complaint volume.
NHTSA NCAP overall: Not Rated/5 — Not rated
· Front: Not Rated/5
· Side: Not Rated/5
· Rollover: Not Rated/5
Complaints by Component
| Component | Count |
|---|---|
| ELECTRICAL SYSTEM | 2 |
| POWER TRAIN | 1 |
| ENGINE | 1 |
| SEATS | 1 |
| ELECTRICAL SYSTEM:12V/24V/48V BATTERY | 1 |
Recalls (2)
18V32900016/05/2018
UNKNOWN OR OTHER
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2012-2016 Eos, 2012 Passat, 2012-2016 CC, 2015-2016 e-Golf, 2011-2015 Touareg, 2012-2015 and 2017 Tiguan, and 2011-2016 Golf and 2011-2013 GTI vehicles. Modifications made while the vehicles were in an internal evaluation period ma
19V01400011/01/2019
AIR BAGS:FRONTAL:DRIVER SIDE:INFLATOR MODULE
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2015 Passat, 2015-2016 Eos, 2015-2017 CC, 2016-2017 TT Roadster, TT Coupe, 2017 Audi R8 Coupe, and R8 Spyder vehicles. Upon deployment of the driver's frontal air bag, excessive internal pressure may cause the inflator to explode.
Recent Complaints
20240830ELECTRICAL SYSTEM:12V/24V/48V BATTERY
The contact owns a 2016 Volkswagen EOS. The contact stated while the vehicle was parked, the vehicle failed to start. The contact stated that the battery was drained and was jumpstarted. The contact stated that after the battery had been recharged, several unknown warning lights illuminated on the instrument panel. The vehicle was taken to the dealer where it was diagnosed and determined that the instrument cluster had failed and needed to be replaced. The vehicle was repaired; however, the failure recurred. The manufacturer was made aware of the failure. The failure mileage was approximately 20,000.
Mileage: 20,000
20240120FireSEATS
My seat heaters were on for 1 minute and started to smoke and burned multiple quarter sized holes in my seat. They burned holes in my winter coat and even made my skin have minor burns. There was a smoke that appeared and a very bad burning smell.
20240120FireELECTRICAL SYSTEM
My seat heaters were on for 1 minute and started to smoke and burned multiple quarter sized holes in my seat. They burned holes in my winter coat and even made my skin have minor burns. There was a smoke that appeared and a very bad burning smell.
20230822ENGINE
Multiple random misfires and failed ignition coils. My mechanic suggested that I report this because he has seen multiple instances of this in VW models like mine.
20221117POWER TRAIN
On 2 separate occasions, I lost transmission service to my 2016 VW EOS. 65K miles. While driving, my RPM increased dramatically, and it felt like the car went into neutral and wouldn't accelerate. I came to a slow, uncontrolled stop on the side of the road. The EPC code, check engine light and the gear indicator warning lights were flashing. It was very scary to not have any control of the car. Very unsafe situation. The code reader indicated code U0103 meaning "lost communication with gear shift module". LP and Sons DeLand FL, repaired the vehicle, citing: remove and replace transmission gear shift.
20221117ELECTRICAL SYSTEM
On 2 separate occasions, I lost transmission service to my 2016 VW EOS. 65K miles. While driving, my RPM increased dramatically, and it felt like the car went into neutral and wouldn't accelerate. I came to a slow, uncontrolled stop on the side of the road. The EPC code, check engine light and the gear indicator warning lights were flashing. It was very scary to not have any control of the car. Very unsafe situation. The code reader indicated code U0103 meaning "lost communication with gear shift module". LP and Sons DeLand FL, repaired the vehicle, citing: remove and replace transmission gear shift.
Compare 2016VOLKSWAGENEOS to Similar Vehicles
NHTSA Investigations 2 Open
EA24004Engineering AnalysisOpen
Inadvertent Automatic Emergency Braking
RQ24010Recall QueryClosed
Inadvertent Door Opening
RQ23007Recall QueryClosed
Fuel Leak due to Suction Jet Pump Failure within Fuel Tank (Remedy Effectiveness of Recall 16V647)
PE23017Preliminary EvaluationClosed
Inadvertent Automatic Emergency Braking
EQ22001EQClosed
LGES High Voltage Battery Failures
Frequently Asked Questions
How many complaints does the 2016 VOLKSWAGEN EOS have?▼
The 2016 VOLKSWAGEN EOS has 6 NHTSA complaints, 0 crashes, 2 fires, 0 injuries, and 0 deaths reported.
What is the safety rating for the 2016 VOLKSWAGEN EOS?▼
The 2016 VOLKSWAGEN EOS received an overall NHTSA safety rating of Not Rated/5, front crash rating of Not Rated/5, side crash rating of Not Rated/5, and rollover rating of Not Rated/5.
Are there any recalls for the 2016 VOLKSWAGEN EOS?▼
Yes, the 2016 VOLKSWAGEN EOS has 2 recall(s). The most common affected component is UNKNOWN OR OTHER. Recalls are issued by NHTSA and manufacturers must provide a free remedy.
What are the most common problems with the 2016 VOLKSWAGEN EOS?▼
The most-complained component for the 2016 VOLKSWAGEN EOS is ELECTRICAL SYSTEM with 2 complaints. Other frequently reported areas include POWER TRAIN and ENGINE.
Is the 2016 VOLKSWAGEN EOS safe to buy?▼
Review the complaint history, crash and fire reports, safety ratings, and recall status on this page to make an informed decision. The 2016 VOLKSWAGEN EOS has an NHTSA safety rating of Not Rated/5. Compare with other model years using the links above.
Where does this data come from?▼
All complaint, recall, and safety rating data is sourced from the National Highway Traffic Safety Administration (NHTSA). Complaints are filed by vehicle owners through NHTSA's Office of Defects Investigation.
Vehicle Safety Guides
Data as of 2025. Sources: NHTSA Office of Defects Investigation (ODI) complaints database, NHTSA recall campaign API, NHTSA NCAP crash-test ratings, and NHTSA FARS for fatality cross-reference.
Read our methodology — how this data is sourced, computed, and verified.