2002 VOLKSWAGEN CABRIO

TL* THE CONTACT OWNS A 2002 VOLKSWAGEN CABRIO. ON AUGUST 29, 2017, THE VEHICLE WAS TAKEN TO THE DEALER (DAVID MAUS VOLKSWAGEN, 1050 LEE RD, ORLANDO, FL 32810) FOR ROUTINE MAINTENANCE. THE CONTACT RETURNED ON SEPTEMBER 13, 2017 TO RETRIEVE THE VEHICLE AND NOTICED THAT THE AIR CONDITIONER WAS NO LONGER WORKING. THE CONTACT INFORMED THE TECHNICIAN THAT THE AIR CONDITIONER WAS NOT WORKING LIKE IT WAS BEFORE THE ROUTINE MAINTENANCE WAS PERFORMED. THE VEHICLE WAS LEFT AT THE DEALER FOR ANOTHER DAY TO FIND OUT WHAT WAS CAUSING THE FAILURE. THE FOLLOWING DAY, THE DEALER DIAGNOSED THAT THERE WAS A BLOCKAGE THAT CAUSED THE FAILURE AND WOULD COST APPROXIMATELY $400 TO REPAIR. THE CONTACT STATED THAT THE STAFF BECAME VERY AGGRESSIVE. THE CONTACT REQUESTED TO HAVE A SECOND OPINION FROM AN INDEPENDENT MECHANIC, FOR WHICH A LETTER HAD TO BE WRITTEN AND APPROVED BY THE SERVICE DIRECTOR. THE CONTACT WAS INFORMED THAT THE REQUEST WAS DENIED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE VEHICLE

Mileage: 44,375

TL* THE CONTACT OWNS A 2002 VOLKSWAGEN CABRIO. ON AUGUST 29, 2017, THE VEHICLE WAS TAKEN TO THE DEALER (DAVID MAUS VOLKSWAGEN, 1050 LEE RD, ORLANDO, FL 32810) FOR ROUTINE MAINTENANCE. THE CONTACT RETURNED ON SEPTEMBER 13, 2017 TO RETRIEVE THE VEHICLE AND NOTICED THAT THE AIR CONDITIONER WAS NO LONGER WORKING. THE CONTACT INFORMED THE TECHNICIAN THAT THE AIR CONDITIONER WAS NOT WORKING LIKE IT WAS BEFORE THE ROUTINE MAINTENANCE WAS PERFORMED. THE VEHICLE WAS LEFT AT THE DEALER FOR ANOTHER DAY TO FIND OUT WHAT WAS CAUSING THE FAILURE. THE FOLLOWING DAY, THE DEALER DIAGNOSED THAT THERE WAS A BLOCKAGE THAT CAUSED THE FAILURE AND WOULD COST APPROXIMATELY $400 TO REPAIR. THE CONTACT STATED THAT THE STAFF BECAME VERY AGGRESSIVE. THE CONTACT REQUESTED TO HAVE A SECOND OPINION FROM AN INDEPENDENT MECHANIC, FOR WHICH A LETTER HAD TO BE WRITTEN AND APPROVED BY THE SERVICE DIRECTOR. THE CONTACT WAS INFORMED THAT THE REQUEST WAS DENIED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE VEHICLE

Mileage: 44,375

WHILE DRIVING THIS VEHICLE IT JUST STOPPED WOULD NOT START. WENT TO LIFT THE HOOD IT WAS HOT AND IT SEEMS TO HAVE HAD A FIRE. AT A VW DEALER FOR OVER 2 WKS AND THEY STILL CAN'T FIGURE IT OUT. SO FAR THEY SAID IT APPEARS ENGINE HARNESS FIRE HAD STARTED AT THE STARTER AND THIS PART IS DISCONTINUED THERE IS A REPAIR KIT. VW CLAIMS A LOT OF ITEMS MUST BE REPLACED AND THAT IS NOT GOING TO GUARANTEE IT WILL SOLVE THE PROBLEM. YOU WOULD THINK YOU SEND IT TO A DEALER AND THEY COULD FIX IT BUT I GUESS NOT BECAUSE THEY CALLED ME TO TELL ME ALL THEY DID SO FAR HAS NOT SOLVED THE PROBLEM. I PURCHASED THIS CAR FOR MY DAUGHTER IN MARCH 2014 WITH 50,000. MILES. I KNOW THIS IS MY FIRST AND LAST VW I WILL OWN. *TR

Mileage: 50,213

WHILE DRIVING THIS VEHICLE IT JUST STOPPED WOULD NOT START. WENT TO LIFT THE HOOD IT WAS HOT AND IT SEEMS TO HAVE HAD A FIRE. AT A VW DEALER FOR OVER 2 WKS AND THEY STILL CAN'T FIGURE IT OUT. SO FAR THEY SAID IT APPEARS ENGINE HARNESS FIRE HAD STARTED AT THE STARTER AND THIS PART IS DISCONTINUED THERE IS A REPAIR KIT. VW CLAIMS A LOT OF ITEMS MUST BE REPLACED AND THAT IS NOT GOING TO GUARANTEE IT WILL SOLVE THE PROBLEM. YOU WOULD THINK YOU SEND IT TO A DEALER AND THEY COULD FIX IT BUT I GUESS NOT BECAUSE THEY CALLED ME TO TELL ME ALL THEY DID SO FAR HAS NOT SOLVED THE PROBLEM. I PURCHASED THIS CAR FOR MY DAUGHTER IN MARCH 2014 WITH 50,000. MILES. I KNOW THIS IS MY FIRST AND LAST VW I WILL OWN. *TR

Mileage: 50,213

WHILE DRIVING THIS VEHICLE IT JUST STOPPED WOULD NOT START. WENT TO LIFT THE HOOD IT WAS HOT AND IT SEEMS TO HAVE HAD A FIRE. AT A VW DEALER FOR OVER 2 WKS AND THEY STILL CAN'T FIGURE IT OUT. SO FAR THEY SAID IT APPEARS ENGINE HARNESS FIRE HAD STARTED AT THE STARTER AND THIS PART IS DISCONTINUED THERE IS A REPAIR KIT. VW CLAIMS A LOT OF ITEMS MUST BE REPLACED AND THAT IS NOT GOING TO GUARANTEE IT WILL SOLVE THE PROBLEM. YOU WOULD THINK YOU SEND IT TO A DEALER AND THEY COULD FIX IT BUT I GUESS NOT BECAUSE THEY CALLED ME TO TELL ME ALL THEY DID SO FAR HAS NOT SOLVED THE PROBLEM. I PURCHASED THIS CAR FOR MY DAUGHTER IN MARCH 2014 WITH 50,000. MILES. I KNOW THIS IS MY FIRST AND LAST VW I WILL OWN. *TR

Mileage: 50,213

ENGINE COIL SUDDENLY WENT BAD. HAD PRIOR REPAIR. *LN

Mileage: 150,000

2002 VOLKSWAGEN CABRIO. CONSUMER STATES THE REAR WINDOW FELL OUT *TGW THE CONSUMER STATED IT APPEARED, HER MODEL YEAR WAS THE ONLY YEAR, WHERE THE WINDOWS WERE GLUED IN, INSTEAD OF SEALED, IN THE CONVERTIBLE TOPS.

TL* THE CONTACT OWNS A 2002 VOLKSWAGEN CABRIO CONVERTIBLE. THE CONTACT WAS DRIVING APPROXIMATELY 35 MPH AND ATTEMPTING A TURN WHEN THE VEHICLE STALLED WITH THE INTERMITTENT ILLUMINATION OF THE ABS WARNING LIGHT. SMOKE BEGAN POURING FROM UNDER THE HOOD AND THE VEHICLE WAS TOWED TO THE NEAREST DEALER. THE TECHNICIANS REPLACED THE STARTER AND THE FUEL FILTER YET THE FAILURE CONTINUED AFTER THE REPAIRS. THE VEHICLE WAS THEN TAKEN TO AN INDEPENDENT MECHANIC WHERE THE IGNITION WAS REPLACED. THE MECHANIC STATED THAT THERE WAS A SHORTAGE IN THE COMPUTER AND HYDRAULIC PUMP OF THE ABS SYSTEM. THE APPROXIMATE FAILURE MILEAGE WAS 28,000.

Mileage: 28,000

TL* THE CONTACT OWNS A 2002 VOLKSWAGEN CABRIO CONVERTIBLE. THE CONTACT WAS DRIVING APPROXIMATELY 35 MPH AND ATTEMPTING A TURN WHEN THE VEHICLE STALLED WITH THE INTERMITTENT ILLUMINATION OF THE ABS WARNING LIGHT. SMOKE BEGAN POURING FROM UNDER THE HOOD AND THE VEHICLE WAS TOWED TO THE NEAREST DEALER. THE TECHNICIANS REPLACED THE STARTER AND THE FUEL FILTER YET THE FAILURE CONTINUED AFTER THE REPAIRS. THE VEHICLE WAS THEN TAKEN TO AN INDEPENDENT MECHANIC WHERE THE IGNITION WAS REPLACED. THE MECHANIC STATED THAT THERE WAS A SHORTAGE IN THE COMPUTER AND HYDRAULIC PUMP OF THE ABS SYSTEM. THE APPROXIMATE FAILURE MILEAGE WAS 28,000.

Mileage: 28,000

TL*THE CONTACT OWNS A 2002 VOLKSWAGEN CABRIO. WHILE DRIVING APPROXIMATELY 45 MPH, THE CONTACT PUSHED ON THE BRAKES TO STOP THE VEHICLE WHEN THE BRAKE PEDAL FELT AS IF IT WAS PULLED DOWN TO THE FLOOR AND THE TIRES LOCKED UP. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIANS STATED THE ABS MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.

Mileage: 60,000

2002 VW CABRIO CONVERTIBLE, WHEN IT RAINS THE LIGHTS, ELECTRICAL LOCKS AND DOME LIGHTS TURN ON AND OFF, THE WHOLE ELECTRICAL LIGHTING AND ELECTRONIC SWITCH FAILURE OCCURS. LIKE THE CARE IS POSSESSED, I CALLED VOLKSWAGEN AND THEY SAID THIS IS NOT A SAFETY ISSUE, HOWEVER HAVE YOU EVER DRIVEN A CAR AT NIGHT WITH THE LIGHTS INSIDE AND OUT GOING ON AND OFF. NOW I HAVE TO MANUALLY TURN EVERYTHING ON AND OFF, THIS IS NOT THE VEHICLE GUARANTEE THAT I BOUGHT INTO. I BELIEVE THIS SHOULD BE FIXED AS IT IS A REAL HAZARD ON THE ROAD, HOWEVER VOLKSWAGEN THINKS DIFFERENTLY SINCE THERE IS NO RECALL. ALL OF THE VW MECHANICS IN MY AREA ARE VERY AWARE OF THIS ISSUE AND IT WILL COST OVER 3000.00 TO FIX EVERYTHING INCLUDING THE ALARM THAT IS NO LONGER FUNCTIONAL DUE TO THE ELECTRICAL ISSUE THAT THIS CAR HAS. I HAVE BEEN TRYING FOR A YEAR OR SO TO SEE IF THEY WILL FIX THIS ISSUE SO NOW I AM JUST GOING TO FILE A COMPLAINT TO SEE IF YOU CAN HELP IN GETTING THE ISSUE FIXED BEFORE SOMEONE GETS KILLED IN THIS CA

Mileage: 108,000

THE PASSENGER SIDE WINDOW WOULD NOT ROLL UP. I WAS TOLD IT WAS THE WINDOW REGULATOR. IT COMPLETELY FAILED ONCE IT BROKE AND THE WINDOW REMAINED OPEN. THE CONSEQUENCES ARE NO SECURITY AND UNSAFE. THIS WEEK THE DRIVER'S SIDE WINDOW DID THE SAME THING AFTER I PAID FOR THE PASSENGER SIDE TO BE REPAIRED. *TR

Mileage: 75,000

I OWN A 2002 VOLKSWAGEN CABRIO, MANUFACTURED BY VOLKSWAGEN OF AMERICA, INC. MY TURN SIGNAL AND HAZARD FLASHER HAVE STOPPED FUNCTIONING. INITIALLY IT WAS INTERMITTENT, BUT IT HAS FINALLY STOPPED WORKING. FUSES HAVE BEEN CHECKED. IT'S EXACTLY LIKE THE NHTSA CAMPAIGN# 04V584000 - THE SAME PROBLEMS OTHER VW MODELS OF THE SAME YEAR HAD. *TR

2002 VOLKSWAGEN CABRIO EXPERIENCING RECALL SYMPTOMS. CONSUMER STATES THAT HER TURN SIGNAL AND HAZARD FLASHERS HAVE STOPPED FUNCTIONING. SHE STATED THAT IT WAS INTERMITTENT AT FIRST. SHE WOULD LIKE TO KNOW IF HER VEHICLE FALLS UNDER THE RECALL. *KB RECALL # 04V584000. *JB

TL*THE CONTACT OWNS A 2002 VOLKSWAGEN CABRIO. WHILE DRIVING 60 MPH, THE CLUTCH FAILED. THE CONTACT PULLED OFF THE FREEWAY AND PARKED THE VEHICLE. THE VEHICLE WAS SEEN BY THE DEALER PRIOR TO THE CLUTCH FAILURE. THE CURRENT AND FAILURE MILEAGES WERE 90,600. UPDATED 06/09/08 *BF UPDATED 06/09/08

Mileage: 90,600

I HAVE AA2002 VW CABRIOLET AND THE AIR BAG LIGHT WENT ON. THE DIAGNOSTIC TEST SHOWED IT WAS THE DRIVER SIDE AIRBAG AND HARNESS. AFTER THE PART WAS IN, WHILE WAITING TO LEAVE THE VEHICLE THE SERVICE CONSULTANT WAS ON THE PHONE DESCRIBING THE SAME PROBLEM, SAME AIRBAG TO ANOTHER VW CUSTOMER. WHEN I ASKED THE SERVICE CONSULTANT IF THERE WAS A PROBLEM KNOWN TO VW ON THEIR AIRBAGS HE SAID NO. THE WOMAN WAITING BEHIND ME SAID THE SAME HAPPENED TO HER VW. THE COST FOR THE DIAGNOSIS AND REPAIR WAS $690.48. *TR

AIRBAG SYSTEM IN VW CABRIO FAILED (FAILURE WARNING LIGHT CAME ON) JUST AFTER VEHICLE HAD PASSED WARRANTY PERIOD. VOLKSWAGEN OF AMERICA (ELIZABETH GWYNN AT CORPORATE HEADQUARTERS IN ROCHESTER HILLS MI) STATED THROUGH TWO SUBORDINATES THAT AIRBAG SYSTEMS ARE NOT WARRANTED BEYOND ANY OTHER ITEMS EVEN THOUGH THESE SYSTEMS ARE ALLEGEDLY DESIGNED TO LAST THE LIFE OF THE CAR. THE STATEMENT (FROM MR. ERIC NEVINS) WAS THAT SAFETY ITEMS ARE NOT WORTH ANY SPECIAL OR EXTENDED COVERAGE AND THAT SAFETY IS NOT THE MANUFACTURER'S RESPONSIBILITY BEYOND A BASIC WARRANTY. WE HAVE HAD OUR DEALER DO THE NEEDED REPAIRS ON THIS MAJOR SAFETY ITEM. THIS IS NOT A DEALER ISSUE. THE MANUFACTURER (PER GWYNN AND SUBORDINATES) HAS SPECIFICALLY STATED THAT IT TAKES NO FURTHER RESPONSIBILITY FOR VEHICLE SAFETY EVEN A SINGLE MILE AFTER THE BASIC WARRANTY, WHICH COVERS NON-CRITICAL PARTS. *NM

Mileage: 53,900

PURCHSED VEHICLE NEW.. HAVE RETURNED IT VARIOUS TIMES FOR ENGINE LIGHT - FIRST TIME WAS SIX MONTHS AFTER IT WAS PURCHASED. SO FAR I HAVE HAD THE ENGINE SENSOR GAUGE REPLACED TWICE, A GAS SENSOR REPLACED ONCE, THE O2 SENSOR REPLACED TWICE. I TOO HAVE HAD TO TAKE MY CAR IN THREE TIMES FOR THE REAR LIGHTS MALFUNCTIONING - THE LAST TIME THE REPAIR TECHNICIAN 'MISSED' A WIRING ISSUE; THE VINYL NEAR THE POWER WINDOW CONTROLS IS PEELING OFF FOR THE SECOND TIME (FIRST TIME VW REPLACED AT NO COST AFTER I COMPLAINED TO VW AMERICAN); WITH JUST 45000 MILES ON THE VEHICLE I HAVE REPLACED THE BRAKES (AT MY EXPENSE AT 22000 MILES) AND HAVE REPLACED THE TIRES. IN THE THREE YEARS SINCE I PURCHASED MY CAR IT HAS BEEN IN THE SHOP AT LEAST A DOZEN TIMES NOT COUNTING THE 5000 MILE OIL CHANGES. ALL WORK HAS BEEN DOCUMENTED SO THAT I CAN PROVE THAT THE VEHICLE HAS BEEN PROPERLY MAINTAINED.*AK

PURCHSED VEHICLE NEW.. HAVE RETURNED IT VARIOUS TIMES FOR ENGINE LIGHT - FIRST TIME WAS SIX MONTHS AFTER IT WAS PURCHASED. SO FAR I HAVE HAD THE ENGINE SENSOR GAUGE REPLACED TWICE, A GAS SENSOR REPLACED ONCE, THE O2 SENSOR REPLACED TWICE. I TOO HAVE HAD TO TAKE MY CAR IN THREE TIMES FOR THE REAR LIGHTS MALFUNCTIONING - THE LAST TIME THE REPAIR TECHNICIAN 'MISSED' A WIRING ISSUE; THE VINYL NEAR THE POWER WINDOW CONTROLS IS PEELING OFF FOR THE SECOND TIME (FIRST TIME VW REPLACED AT NO COST AFTER I COMPLAINED TO VW AMERICAN); WITH JUST 45000 MILES ON THE VEHICLE I HAVE REPLACED THE BRAKES (AT MY EXPENSE AT 22000 MILES) AND HAVE REPLACED THE TIRES. IN THE THREE YEARS SINCE I PURCHASED MY CAR IT HAS BEEN IN THE SHOP AT LEAST A DOZEN TIMES NOT COUNTING THE 5000 MILE OIL CHANGES. ALL WORK HAS BEEN DOCUMENTED SO THAT I CAN PROVE THAT THE VEHICLE HAS BEEN PROPERLY MAINTAINED.*AK

PURCHSED VEHICLE NEW.. HAVE RETURNED IT VARIOUS TIMES FOR ENGINE LIGHT - FIRST TIME WAS SIX MONTHS AFTER IT WAS PURCHASED. SO FAR I HAVE HAD THE ENGINE SENSOR GAUGE REPLACED TWICE, A GAS SENSOR REPLACED ONCE, THE O2 SENSOR REPLACED TWICE. I TOO HAVE HAD TO TAKE MY CAR IN THREE TIMES FOR THE REAR LIGHTS MALFUNCTIONING - THE LAST TIME THE REPAIR TECHNICIAN 'MISSED' A WIRING ISSUE; THE VINYL NEAR THE POWER WINDOW CONTROLS IS PEELING OFF FOR THE SECOND TIME (FIRST TIME VW REPLACED AT NO COST AFTER I COMPLAINED TO VW AMERICAN); WITH JUST 45000 MILES ON THE VEHICLE I HAVE REPLACED THE BRAKES (AT MY EXPENSE AT 22000 MILES) AND HAVE REPLACED THE TIRES. IN THE THREE YEARS SINCE I PURCHASED MY CAR IT HAS BEEN IN THE SHOP AT LEAST A DOZEN TIMES NOT COUNTING THE 5000 MILE OIL CHANGES. ALL WORK HAS BEEN DOCUMENTED SO THAT I CAN PROVE THAT THE VEHICLE HAS BEEN PROPERLY MAINTAINED.*AK