Total Complaints
49 filings
VOLKSWAGEN ATLAS · model year
49 NHTSA complaints, and 4 active recalls for this specific cohort.
NHTSA overall rating
5 / 5 ★
New Car Assessment Program
The 2020VOLKSWAGENATLAS carries 49 consumer safety complaints in NHTSA's Office of Defects Investigation database for this specific model-year cohort. Within that volume, owners reported 0 crashes, 0 fires, 0 injuries, and 0 fatalities. For crash performance, NHTSA's New Car Assessment Program gave this cohort an overall 5/5 rating, with 5/5 front crash, 5/5 side crash, and 4/5 rollover scores derived from standardized barrier and dynamic tests.
Component-level analysis is where model-year complaints become actionable: the top complaint category for the 2020 ATLAS is electrical system with 11 filings, followed by air bags (7) and steering (5). Concentration in one or two component groups is the classic signature of a systemic defect; a flat distribution usually reflects normal aging, warranty complaints, or isolated build-plant variability. This model year has 4 active recall campaigns, which means the manufacturer is obligated to remedy the covered defect at no charge for the life of the vehicle, the full NHTSA campaign numbers are listed below.
NHTSA currently has 37 investigation files overlapping the 2020 ATLAS, and 2 remain open. Owners comparing this cohort against neighboring years should pair the counters above with the complaint-by-year trend on the parent model page, a spike in a single year often tracks to a platform refresh, a new transmission supplier, or an updated ECU calibration. Use the related-complaint feed below to read raw owner narratives before deciding whether any pattern here affects your specific use case.
Total Complaints
49 filings
Crashes Reported
0 reports
Source
NHTSA ODI
Federal complaints database
At or below the fleet median complaint volume.
| Component | Count |
|---|---|
| ELECTRICAL SYSTEM | 11 |
| AIR BAGS | 7 |
| STEERING | 5 |
| UNKNOWN OR OTHER | 4 |
| SERVICE BRAKES | 4 |
| FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING | 4 |
| ENGINE | 3 |
| FORWARD COLLISION AVOIDANCE: WARNINGS | 2 |
| POWER TRAIN | 2 |
| VEHICLE SPEED CONTROL | 1 |
| LANE DEPARTURE: BLIND SPOT DETECTION | 1 |
| FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL | 1 |
| SEATS | 1 |
| STRUCTURE:BODY | 1 |
| AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION:FRONT PASSENGER | 1 |
TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019 Volkswagen Tiguan LWB, Golf Sportswagen A7, Golf Alltrack, Golf R GP, Audi Q3, Audi A3 Cabriolet, 2019-2020 Jetta NF, Jetta GLI, Golf GTI, Atlas, Golf A7, Audi A3, 2020-2021 Atlas Cross Sport, and 2021 Atlas FL vehicles. The t
AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION:FRONT PASSENGER
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018-2021 Atlas and 2020 Atlas Cross Sport vehicles. The passenger occupant detection system (PODS) may experience a fault in the wiring and deactivate the front passenger air bag when the seat is occupied.
AIR BAGS:SIDE/WINDOW
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019-2020 Atlas, 2020-2023 Atlas Cross Sport, and 2021-2023 Atlas FL vehicles. The door wiring harness electrical contacts may corrode, disrupting the electrical connection and delaying the deployment of the driver or passenger fro
EQUIPMENT:OTHER:LABELS
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018-2021 Atlas and 2020-2021 Atlas Cross Sport vehicles equipped with accessory side steps. The reduced Gross Vehicle Weight Rating (GVWR) label, reflecting the additional weight of the side steps, was not installed. As such, the
The airbag occupancy detectors on the passenger side are faulty. I noticed that other similar models of the VW Atlas are having this issue and it has an active recall, but my particular model has not.
Two main issues... The automatic breaking will break in the most random spots. There is no car around but it reacts to certain ways the lines are painted on the road is my guess. It will do it to some cross walks as well as some round abouts. I've had to just turn it off so it doesn't kill me. Also, another issue is the battery. I just had the battery checked and it is good but when the the fuel gets below quarter taken the car will not crank. This has happened 3 times now.
Two main issues... The automatic breaking will break in the most random spots. There is no car around but it reacts to certain ways the lines are painted on the road is my guess. It will do it to some cross walks as well as some round abouts. I've had to just turn it off so it doesn't kill me. Also, another issue is the battery. I just had the battery checked and it is good but when the the fuel gets below quarter taken the car will not crank. This has happened 3 times now.
Two main issues... The automatic breaking will break in the most random spots. There is no car around but it reacts to certain ways the lines are painted on the road is my guess. It will do it to some cross walks as well as some round abouts. I've had to just turn it off so it doesn't kill me. Also, another issue is the battery. I just had the battery checked and it is good but when the the fuel gets below quarter taken the car will not crank. This has happened 3 times now.
Hello. I have a 2020 Vw Atlas V6 SE R-Line. The truck shots off when idleling, on speeds of 5 mph to 10 mph and even on the highway. This is a serious problem and extremely dangerous to my family and myself as well as other owners that have the same issue wile driving on highways. It can easily cause a serious accident. This has happened multiple times and I even took it to the dealership to get it diagnosed and repair. They replaced the vapor charcoal canister and the issue was gone for about a year and it came right back. This does not bring any codes on the vehicle so it's very had do diagnosed. But it does gives you an error malfunction warning after it shots off when doing highway speeds. I did some research and found the multiple people have the same exact issue with this vehicles.
Hello. I have a 2020 Vw Atlas V6 SE R-Line. The truck shots off when idleling, on speeds of 5 mph to 10 mph and even on the highway. This is a serious problem and extremely dangerous to my family and myself as well as other owners that have the same issue wile driving on highways. It can easily cause a serious accident. This has happened multiple times and I even took it to the dealership to get it diagnosed and repair. They replaced the vapor charcoal canister and the issue was gone for about a year and it came right back. This does not bring any codes on the vehicle so it's very had do diagnosed. But it does gives you an error malfunction warning after it shots off when doing highway speeds. I did some research and found the multiple people have the same exact issue with this vehicles.
The contact owns a 2020 Volkswagen Atlas. The contact stated while driving at an undisclosed speed, the transmission unexpectedly downshifted with the Passenger Occupant Detection System (PODS) and Electronic Power Control (EPC) warning lights illuminated. The vehicle was restarted; however, the failure recurred. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 116,000.
Mileage: 116,000
The contact owns a 2020 Volkswagen Atlas. The contact stated while driving at an undisclosed speed, the transmission unexpectedly downshifted with the Passenger Occupant Detection System (PODS) and Electronic Power Control (EPC) warning lights illuminated. The vehicle was restarted; however, the failure recurred. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 116,000.
Mileage: 116,000
The contact owns a 2020 Volkswagen Atlas. The contact stated while driving at an undisclosed speed, the transmission unexpectedly downshifted with the Passenger Occupant Detection System (PODS) and Electronic Power Control (EPC) warning lights illuminated. The vehicle was restarted; however, the failure recurred. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 116,000.
Mileage: 116,000
The contact owns a 2020 Volkswagen Atlas. The contact stated that while driving at an undisclosed speed, the steering wheel was difficult to turn, and the hazard indicator warning light illuminated. In addition, the steering wheel seized. The vehicle was towed to an independent mechanic where it was diagnosed with rack and pinion failure. The contact was informed that the rack and pinion needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 78,000.
Mileage: 78,000
I enrolled in the Volkswagen Car-Net Safe & Secure Trial for my 2020 VW Atlas, and shortly after, received a SOS error code disabling the Emergency Assistance available for the vehicle. I had no prior issues with the SOS error code/Emergency Assistance until I was enrolled in the trial. The dealership has confirmed that there is an internal failure with the Car-Net module in the vehicle.
I enrolled in the Volkswagen Car-Net Safe & Secure Trial for my 2020 VW Atlas, and shortly after, received a SOS error code disabling the Emergency Assistance available for the vehicle. I had no prior issues with the SOS error code/Emergency Assistance until I was enrolled in the trial. The dealership has confirmed that there is an internal failure with the Car-Net module in the vehicle.
The vehicle was giving a false alert about my driver's door being opened. The door was infact closed properly. During this time when i was driving when i came to a slowed or complete stop the car put the emgergency/parking brake on. This happened twice in seven days. I took the car to the dealership to look at it and it appears to be a known defect that the door latch can freeze and cause this malfunction. The car has not been in an accident and is less than 5 years old. The repair is $1000. This abrupt braking was hazardous as it cause the car to stop short, my family could have been rear-ended.
The vehicle was giving a false alert about my driver's door being opened. The door was infact closed properly. During this time when i was driving when i came to a slowed or complete stop the car put the emgergency/parking brake on. This happened twice in seven days. I took the car to the dealership to look at it and it appears to be a known defect that the door latch can freeze and cause this malfunction. The car has not been in an accident and is less than 5 years old. The repair is $1000. This abrupt braking was hazardous as it cause the car to stop short, my family could have been rear-ended.
The vehicle was giving a false alert about my driver's door being opened. The door was infact closed properly. During this time when i was driving when i came to a slowed or complete stop the car put the emgergency/parking brake on. This happened twice in seven days. I took the car to the dealership to look at it and it appears to be a known defect that the door latch can freeze and cause this malfunction. The car has not been in an accident and is less than 5 years old. The repair is $1000. This abrupt braking was hazardous as it cause the car to stop short, my family could have been rear-ended.
I was driving today and an Airbag Error Message popped up with the Airbag Warning Lamp and will not turn off. I called the dealership I purchased it from and was told it is a faulty Airbag Sensor but my car is not part of the open recall Volkswagen has open. They set up an appointment for 8/20 to replace the sensor. I was told by the dealership that this issue could cause my airbag not to deploy if I were to get in a wreck. This information makes me very nervous to drive my vehicle but since this is my only vehicle I have no other choice.
The contact owns a 2020 Volkswagen Atlas. The contact stated that while driving at an undisclosed speed, the air bag sensor warning light illuminated and the seat warming function failed. The contact took the vehicle to the dealer to be diagnosed. The contact was informed that the wiring in the seat was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 64,000.
Mileage: 64,000
The contact owns a 2020 Volkswagen Atlas. The contact stated that while driving at an undisclosed speed, the air bag sensor warning light illuminated and the seat warming function failed. The contact took the vehicle to the dealer to be diagnosed. The contact was informed that the wiring in the seat was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 64,000.
Mileage: 64,000
When turning my vehicle to the left or right at slow speeds, the steering wheel rattles and wants to auto correct to a straight position. This has caused my wife and I to almost collide with other parked vehicles. The GPS in my vehicle has recently started to go haywire and fail to give any correct guidance. I plugged in my iPhone to use my CarPlay Map and the issue transfers over to the gps on my phone as well. The moment I unplug the phone, the issue resolves on my phone but resumes on my vehicles gps. My heater wonât take affect until I reached approx 80 degrees. I begin to raise the temp and the rear vents begin to blow hot air at the high 70âs while the front of the vehicle remains at AC. Once i hit 80 degrees the heater turns on at the front of the vehicle. The issues all started when I had a module replaced in my vehicle. Approximately time issues began was first week of March 2024. I have videos showing the rattling steering, the haywire gps and the HVAC issues.
When turning my vehicle to the left or right at slow speeds, the steering wheel rattles and wants to auto correct to a straight position. This has caused my wife and I to almost collide with other parked vehicles. The GPS in my vehicle has recently started to go haywire and fail to give any correct guidance. I plugged in my iPhone to use my CarPlay Map and the issue transfers over to the gps on my phone as well. The moment I unplug the phone, the issue resolves on my phone but resumes on my vehicles gps. My heater wonât take affect until I reached approx 80 degrees. I begin to raise the temp and the rear vents begin to blow hot air at the high 70âs while the front of the vehicle remains at AC. Once i hit 80 degrees the heater turns on at the front of the vehicle. The issues all started when I had a module replaced in my vehicle. Approximately time issues began was first week of March 2024. I have videos showing the rattling steering, the haywire gps and the HVAC issues.
Inadvertent Automatic Emergency Braking
Inadvertent Door Opening
Fuel Leak due to Suction Jet Pump Failure within Fuel Tank (Remedy Effectiveness of Recall 16V647)
Inadvertent Automatic Emergency Braking
LGES High Voltage Battery Failures
Data as of 2025. Sources: NHTSA Office of Defects Investigation (ODI) complaints database, NHTSA recall campaign API, NHTSA NCAP crash-test ratings, and NHTSA FARS for fatality cross-reference.
Read our methodology - how this data is sourced, computed, and verified.