Total Complaints
51 filings
TOYOTA 4RUNNER · model year
51 NHTSA complaints, 5 crash reports, and 1 active recall for this specific cohort.
NHTSA overall rating
4 / 5 ★
New Car Assessment Program
The 2021TOYOTA4RUNNER carries 51 consumer safety complaints in NHTSA's Office of Defects Investigation database for this specific model-year cohort. Within that volume, owners reported 5 crashes, 2 fires, 3 injuries, and 0 fatalities. For crash performance, NHTSA's New Car Assessment Program gave this cohort an overall 4/5 rating, with 4/5 front crash, 5/5 side crash, and 3/5 rollover scores derived from standardized barrier and dynamic tests.
Component-level analysis is where model-year complaints become actionable: the top complaint category for the 2021 4RUNNER is steering with 11 filings, followed by suspension (10) and service brakes (5). Concentration in one or two component groups is the classic signature of a systemic defect; a flat distribution usually reflects normal aging, warranty complaints, or isolated build-plant variability. This model year has 1 active recall campaign, which means the manufacturer is obligated to remedy the covered defect at no charge for the life of the vehicle, the full NHTSA campaign numbers are listed below.
NHTSA currently has 1 investigation file overlapping the 2021 4RUNNER. Owners comparing this cohort against neighboring years should pair the counters above with the complaint-by-year trend on the parent model page, a spike in a single year often tracks to a platform refresh, a new transmission supplier, or an updated ECU calibration. Use the related-complaint feed below to read raw owner narratives before deciding whether any pattern here affects your specific use case.
Total Complaints
51 filings
Crashes Reported
5 reports
Source
NHTSA ODI
Federal complaints database
At or below the fleet median complaint volume.
| Component | Count |
|---|---|
| STEERING | 11 |
| SUSPENSION | 10 |
| SERVICE BRAKES | 5 |
| WHEELS | 4 |
| ELECTRICAL SYSTEM | 3 |
| VISIBILITY/WIPER | 2 |
| FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL | 2 |
| UNKNOWN OR OTHER | 2 |
| EXTERIOR LIGHTING | 2 |
| BACK OVER PREVENTION: SENSING SYSTEM: CAMERA | 2 |
| FORWARD COLLISION AVOIDANCE: WARNINGS | 1 |
| VISIBILITY:SUN/MOON ROOF ASSEMBLY | 1 |
| TIRES | 1 |
| VEHICLE SPEED CONTROL | 1 |
| POWER TRAIN | 1 |
EQUIPMENT:OTHER:LABELS
Southeast Toyota Distributors, LLC (SET) is recalling certain 2020-2022 4Runner vehicles equipped with 20-inch Black Gunner Wheels. The load carrying capacity modification labels are incorrect. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard nu
My backup camera does not work consistently. It will sometimes come on and show objects behind me; other times it is a black screen. I have read where Toyota models from 2022 to newer, but not including the 4 Runner, are having major issues with the back up camera and are under recall. I believe this recall should include the Toyota 4 Runner, as mine seems to be having issues which affect my safety and others. I called the nearest Toyota dealership to verify if my car was under recall and they said no. I have not taken the vehicle to be inspected by the dealership. This issue started about 6 -8 months ago. No lights or warning messages appear on the dashboard. I thought maybe my camera was dirty, but wash the car and it still is inconsistently working. It fails more than it works.
Rear backup camera has been failing or intermittently working, it is available for insp[ection upon request. This has created a situation upon reversing in driveway where I expect it to be on and dont see a vehicle or trailer behind me. I have hit a parked car because I was expecting it to work as I check rearview mirrors. This is now a habit and I did not realize it wasn't working at the time until i collided with the vehicle. The dealership will not confirm it or inspect it unless payment is rendered. No one has inspected it except for Virginia. Which I am unsure that is even something they inspect. They may have just inspected other things that allow for use on highway. No lamps or other warnings when it began in april 2023. I have not tried to get it fixed as this is a new vehicle and I wasn't willing to pay the dealer to diagnose and most likely decline my warranty coverage.
Vehicle was diagnosed from a mechanic with no fuel pressure due to not starting. Vehicle has approximately 135,000 miles and had no warnings or indications of problem. It appears when VIN was ran on gov. recall that Honda had issues with fuel pump. Vehicle will be inspected by Toyota dealer.
Several door lock actuators have prematurely failed. The first to do so was front passenger door in summer 2024; front driver door lock failed a few months after. Most recently, approximately 4 months ago, the lock actuator for liftgate failed. This poses safety hazard in easily exiting vehicle and/or entering it if in dangerous situation. I have been communicating with local Toyota dealership for months about repairing these defective items, They have acknowledged awareness of an issue with the actuators, but have offered no help. I have read there is a class action lawsuit pending about this issue. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Saturday morning July 12th after starting my vehicle, a warning was presented âSRS AIRBAG SYSTEM MALFUNCTIONâ. I immediately took it to the dealership where they ran diagnostics. The service advisor admitted he nor his mechanic had ever seen anything like that before. They were unable to detect the issue that day. We planned to return the vehicle Thursday July 17. I dropped it off at 10am and never heard from the dealership again that day. Friday, July 18th I contacted the service advisor around 10 am to get an update in which he said they were looking into it. Friday afternoon, I received a call from the service advisor letting me know that the front passenger Occupant ECU had malfunctioned, costing approximately $1000. After researching this, I learned that Toyota has issued many recalls on this issue with other models. I called Toyota headquarters to see how they would rectify this but ended the conversation with no solution other than it is the consumerâs liability. This is a
Saturday morning July 12th after starting my vehicle, a warning was presented âSRS AIRBAG SYSTEM MALFUNCTIONâ. I immediately took it to the dealership where they ran diagnostics. The service advisor admitted he nor his mechanic had ever seen anything like that before. They were unable to detect the issue that day. We planned to return the vehicle Thursday July 17. I dropped it off at 10am and never heard from the dealership again that day. Friday, July 18th I contacted the service advisor around 10 am to get an update in which he said they were looking into it. Friday afternoon, I received a call from the service advisor letting me know that the front passenger Occupant ECU had malfunctioned, costing approximately $1000. After researching this, I learned that Toyota has issued many recalls on this issue with other models. I called Toyota headquarters to see how they would rectify this but ended the conversation with no solution other than it is the consumerâs liability. This is a
Saturday morning July 12th after starting my vehicle, a warning was presented âSRS AIRBAG SYSTEM MALFUNCTIONâ. I immediately took it to the dealership where they ran diagnostics. The service advisor admitted he nor his mechanic had ever seen anything like that before. They were unable to detect the issue that day. We planned to return the vehicle Thursday July 17. I dropped it off at 10am and never heard from the dealership again that day. Friday, July 18th I contacted the service advisor around 10 am to get an update in which he said they were looking into it. Friday afternoon, I received a call from the service advisor letting me know that the front passenger Occupant ECU had malfunctioned, costing approximately $1000. After researching this, I learned that Toyota has issued many recalls on this issue with other models. I called Toyota headquarters to see how they would rectify this but ended the conversation with no solution other than it is the consumerâs liability. This is a
My brakes and rotors are requiring replacement after less than 10,000. I purchased my vehicle used with less than 15,000 miles. My brakes and rotors have been replaced three times in the last 45,000 miles. The dealership denies any malfunction or error with the breaking system. I have seen multiple complaints online from other 4Runner owners with the same issues. My vehicle has less than 60,000 miles and I commute 5 miles a day to work on surface streets. I do not take it off Roading. I do not tow. I drive 5 miles to work and 5 miles home. I have been driving for over 30 years and have never had to replace brakes and rotors every nine months. Right after we purchased the vehicle, we brought it in saying the brakes did not feel right. My husband thought they needed to be adjusted. We were told the brakes are hydraulic brakes and do not require adjustment. But the brakes have felt off since we first got them. Toyota service insist that they have inspected the vehicle fully and have found
As the vehicle was traveling on a highway at 35 mph the vehicle shut off electronically three times and powered itself back on after 15 seconds or so of continuous cruising on the highway. Unable to accelerate or control the vehicle while the electronic component shut off in the vehicle. Three days later, a series of warning lights and check engine lights turned on, which has occurred 6 other times, and has been brought to local Toyota dealer multiple times (over six times) and no fix has been conducted to repair the vehicle other than resetting the vehicles ECU. When all of the warning lights turn on, the vehicle loses 2nd gear and juts itself forward and becomes extremely difficult to control to the point where I have almost gotten into life threatening accidents over 4 times. Toyota has acknowledged that they do not know what is wrong with the vehicle and is unsure how to fix it. This is a safety concern that is not getting enough attention and needs to be rectified before someone o
As the vehicle was traveling on a highway at 35 mph the vehicle shut off electronically three times and powered itself back on after 15 seconds or so of continuous cruising on the highway. Unable to accelerate or control the vehicle while the electronic component shut off in the vehicle. Three days later, a series of warning lights and check engine lights turned on, which has occurred 6 other times, and has been brought to local Toyota dealer multiple times (over six times) and no fix has been conducted to repair the vehicle other than resetting the vehicles ECU. When all of the warning lights turn on, the vehicle loses 2nd gear and juts itself forward and becomes extremely difficult to control to the point where I have almost gotten into life threatening accidents over 4 times. Toyota has acknowledged that they do not know what is wrong with the vehicle and is unsure how to fix it. This is a safety concern that is not getting enough attention and needs to be rectified before someone o
TRD PRO MODEL Clunk at low speeds. FOX shocks on TRD PRO make clunking sound at low speeds. Toyota replaced 3 shocks under warranty. The 3rd one they charged me labor but covered the shock. Car has highway miles and very little time spent off road as I live in NY. As of today clunking is back in full force. Seems to be an ongoing problem if you google clunking fox shocks Toyota TRD 4Runner.
While pulling this vehicle in to my garage about halfway in the brake pedal went to the floor and the vehicle hit a bench on the opposite side of the entrance. After pumping the brakes after waiting about 10 minutes they seemed to work normally. I backed the vehicle out of the garage and saw NO fluid under the vehicle. The next morning the vehicle was towed the the dealer collision shop and then taken to the service department at the dealer. This problem; ,after almost 2 months was never solved....corporate offices checked the data recorder...no conclusions.....and implied this problem did not occur. The body is now being repaired yet no brake problem has been ever repaired. ( under warranty....31,967 miles ). I understand a similar problem occured in New Jersey although on the road and the driver had to be removed through the sunroof and the vehicle was totaled.
The contact owns a 2021 Toyota 4Runner. The contact received notification of NHTSA Campaign Number: 23E051000 (Suspension) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. The VIN was not available.
I have a Toyota 4runner 2021. I'm actually presenting steering wheel shake and a feeling of unstable suspension issues in the front end during highway speeds more than 60 MPH. I when to the dealership and they align and balance the tires. But problem still happens. They said that not problem has been found when they verified the vehicle but they noticed the issue.
I purchased the vehicle from a Dealer. During a test drive I noticed a shake in the steering wheel that represented a wheel balance issue. The dealership acknowledged that, according to their techs that it was a wheel issue. A new set of tires was ordered mounted and balanced. I have been dealing with the issue of sometimes excessive steering wheel shake and a feeling of unstable suspension issues in the front end during highway speeds of 60-70 MPH. In researching this model of Toyota it appears this is a well documented problem that has not been addressed by Toyota.
I purchased the vehicle from a Dealer. During a test drive I noticed a shake in the steering wheel that represented a wheel balance issue. The dealership acknowledged that, according to their techs that it was a wheel issue. A new set of tires was ordered mounted and balanced. I have been dealing with the issue of sometimes excessive steering wheel shake and a feeling of unstable suspension issues in the front end during highway speeds of 60-70 MPH. In researching this model of Toyota it appears this is a well documented problem that has not been addressed by Toyota.
was going to work on rt 80 east had cruise control on and was getting off exit 45 in new jersey to get bus into manhattan at approx 430 amwhile getting off highway stepped on brakes pedal went to floor tried pumping nothing happened nor did criuise control disengage or collision warning come on a total collapse of system had this car for approx 1 month purchased used at paramus mercedes benz took this vehicle to my mechanic for a full inpection everything was good vehicle had approx 22000 miles on it at purchase lost all control and crashed going off roadway and sliding down bridge abuttment car is a total loss rushed to hospital car was hauled off abutment by wrecker company police fire and ambulance showed up had to break sunroof to get me out no one could belive i survived this happened yesterday feb 3 2023 called toyota corporate and they issued me a claim number as well as my insurance comp looking on line this problem seemed to happen to quite a few people can you please addres
was going to work on rt 80 east had cruise control on and was getting off exit 45 in new jersey to get bus into manhattan at approx 430 amwhile getting off highway stepped on brakes pedal went to floor tried pumping nothing happened nor did criuise control disengage or collision warning come on a total collapse of system had this car for approx 1 month purchased used at paramus mercedes benz took this vehicle to my mechanic for a full inpection everything was good vehicle had approx 22000 miles on it at purchase lost all control and crashed going off roadway and sliding down bridge abuttment car is a total loss rushed to hospital car was hauled off abutment by wrecker company police fire and ambulance showed up had to break sunroof to get me out no one could belive i survived this happened yesterday feb 3 2023 called toyota corporate and they issued me a claim number as well as my insurance comp looking on line this problem seemed to happen to quite a few people can you please addres
was going to work on rt 80 east had cruise control on and was getting off exit 45 in new jersey to get bus into manhattan at approx 430 amwhile getting off highway stepped on brakes pedal went to floor tried pumping nothing happened nor did criuise control disengage or collision warning come on a total collapse of system had this car for approx 1 month purchased used at paramus mercedes benz took this vehicle to my mechanic for a full inpection everything was good vehicle had approx 22000 miles on it at purchase lost all control and crashed going off roadway and sliding down bridge abuttment car is a total loss rushed to hospital car was hauled off abutment by wrecker company police fire and ambulance showed up had to break sunroof to get me out no one could belive i survived this happened yesterday feb 3 2023 called toyota corporate and they issued me a claim number as well as my insurance comp looking on line this problem seemed to happen to quite a few people can you please addres
At speeds above 45 miles and hour, the steering wheel begins to nibble / shake which creates an unsafe driving situation. Vehicle has had alignment performed, and new tires balanced which still has not resolved issue.
Data as of 2025. Sources: NHTSA Office of Defects Investigation (ODI) complaints database, NHTSA recall campaign API, NHTSA NCAP crash-test ratings, and NHTSA FARS for fatality cross-reference.
Read our methodology - how this data is sourced, computed, and verified.