2002 SUZUKI SUZUKI

AFTER SEVERAL MISDIAGNOSES FOR THE SAME PROBLEM WITH MY CAR GOING INTO GEARS THE PROBLEM WAS RESOLVED TWO MONTHS AFTER THE CAR WENT OUT OF WARRANTY. I WAS CHARGED TO FIX THE PROBLEM WHICH WAS COMPLETELY UNFAIR. THE FIRST TIME I BROUGHT THE CAR IN THE SERVICE MANAGER SAID I WASN''T PUSHING HARD ENOUGH ON THE BRAKE. THE SECOND TIME HE SAID IT WAS DO TO THE COLD WEATHER. THE THIRD TIME HE SAID THAT UNTIL THE CAR COULD NEVER GET BACK INTO GEAR HE WAS UNABLE TO FIX IT UNDER WARRANTY. THE FOURTH TIME HE FIXED A PART AND IT STILL HAD THE SAME PROBLEM. THE FIFTH TIME I TOOK IT TO ANOTHER SUZUKI DEALERSHIP WHERE THEY PROCEEDED TO TELL ME THAT THE OTHER DEALERSHIP DID NOT INSTALL THE PART CORRECTLY. THEN THE SIXTH TIME THEY SAID IT IS A DIFFERENT PART AND FIXED IT AND CHARGED ME BECAUSE IT IS OUT OF WARRANTY. THIS PROBLEM TOOK ONE YEAR AND ONE MONTH TO FIX. THE DISTRICT MANAGER SAID BECAUSE IT IS OUT OF WARRANTY THAT HE WOULD NOT APPROVE THE COST OF FIXING IT. EVEN THOUGHT THE PROBL

Mileage: 29,365

WHILE DRIVING CONSUMER NOTICED THAT SMOKE WAS COMING FROM UNDERNEATH THE MOTORCYCLE. CONSUMER PULLED OVER, AND MOTORCYCLE CAUGHT ON FIRE. CONSUMER EXTINGUISHED THE FIRE, AND HAD VEHICLE TOWED TO THE DEALER. *AK

THE CONSUMER TURNED THE KEY TO THE "ON" POSITION AND THE BIKE'S IGNITION ENGAGED AND CAUSED SUDDEN ACCELERATION WHICH RESULTED IN A CRASH. THE CONSUMER INDICATED THAT TURNING THE KEY TO THE "ON" POSITION IS ONLY SUPPOSE TO GIVE THE VEHICLE POWER. THE CONSUMER NORMALLY HAS TO HOLD THE CLUTCH LEVER IN AND PRESS START BUTTON FOR THE MOTORCYCLE TO ENGAGE. THE DEALER ADVISED THAT THE ENTIRE WIRING HARNESS HAS TO BE REPLACED. THE VEHICLE IS A 2002 SUZUKI VOLUSIA VL800 BK2 MOTORCYCLE. *NLM *TT

CONSUMER STATED THAT WHILE DRIVING AND WITHOUT WARNING OIL IS LEAKING FROM THE ENGINE CAUSING A DISTRACTION TO THE CONSUMER. DEALER NOTIFIED. TS

FROM NEW THROUGH APPROXIMATELY 2000 MILES (WHEN THE DEFECTIVE PART WAS REPLACED), THE VEHICLE WOULD STALL ABRUPTLY WHEN THE THROTTLE WAS APPLIED FROM A STAND STILL. THIS HAPPENED SIX TIMES AND EACH WAS AT AN INTERSECTION WHERE TRAFFIC BEHIND ME COULD HAVE COLLIDED WITH THE VEHICLE AND CAUSED SERIOUS INJURY AS IT IS A MOTORCYCLE. THE SELLING DEALERSHIP WAS CONTACTED AND THEY INITIALLY HAD NO SERVICE BULLETINS REGARDING THE POSSIBLE CAUSE. REPEATED ATTEMPTS TO GET INFORMATION FROM THE MANUFACTURER SUZUKI WERE UNSUCCESSFUL. THEY LOGGED THE COMPLAINT WITH THE DECLARATION THAT THEY HAD NO REPORTS OF SUCH FAILURES AND SUGGESTED I CONTACT THE DEALERSHIP WHICH I HAD. THE DEALER FINALLY GOT UNOFFICIAL WORD THAT THE THROTTLE POSITION SENSOR MAY BE AT FAULT. IT WAS REPLACED UNDER WARRANTY AND THE PROBLEM SOLVED. I HAVE SPOKEN WITH OTHERS WITH THE SAME MODEL MOTORCYCLE WHO EXPERIENCED SIMILAR STALLING AND THEY WERE UNSUCCESSFUL WHEN THEY CONTACTED THE MANUFACTURER AS WELL. IT IS MY CONCERN THAT

MODEL DR200 SEK2; THE DRIVE CHAIN ON THE MOTORCYCLE CAME WHILE TRAVELING 3-4 MPH. THE CAUSE IS STILL UNKNOWN WITH THE OWNER INSPECTING THE CHAIN TO MAKE SURE THE CHAIN OPERATED WITH MANUFACTURES' SPECIFICATION(S). PLEASE DESCRIBE DETAILS. TS