Total Complaints
38 filings
NISSAN QUEST · model year
38 NHTSA complaints, 1 crash report for this specific cohort.
NHTSA overall rating
Not crash-tested
New Car Assessment Program
The 2002NISSANQUEST carries 38 consumer safety complaints in NHTSA's Office of Defects Investigation database for this specific model-year cohort. Within that volume, owners reported 1 crash, 1 fire, 6 injuries, and 0 fatalities. No NCAP 5-star crash-test rating is available for this model year in the federal database.
Component-level analysis is where model-year complaints become actionable: the top complaint category for the 2002 QUEST is tires:tread/belt with 3 filings, followed by structure:body (2) and equipment:appliance:air conditioner (2). Concentration in one or two component groups is the classic signature of a systemic defect; a flat distribution usually reflects normal aging, warranty complaints, or isolated build-plant variability.
NHTSA currently has 54 investigation files overlapping the 2002 QUEST, and 5 remain open. Owners comparing this cohort against neighboring years should pair the counters above with the complaint-by-year trend on the parent model page — a spike in a single year often tracks to a platform refresh, a new transmission supplier, or an updated ECU calibration. Use the related-complaint feed below to read raw owner narratives before deciding whether any pattern here affects your specific use case.
Total Complaints
38 filings
Crashes Reported
1 reports
Source
NHTSA ODI
Federal complaints database
At or below the fleet median complaint volume.
| Component | Count |
|---|---|
| TIRES:TREAD/BELT | 3 |
| STRUCTURE:BODY | 2 |
| EQUIPMENT:APPLIANCE:AIR CONDITIONER | 2 |
| SUSPENSION | 2 |
| EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC. | 2 |
| AIR BAGS | 2 |
| ELECTRICAL SYSTEM | 2 |
| TIRES | 2 |
| ELECTRICAL SYSTEM:WIRING | 2 |
| ENGINE AND ENGINE COOLING:EXHAUST SYSTEM | 1 |
| SERVICE BRAKES, HYDRAULIC | 1 |
| STEERING: STEERING WHEEL/HANDLE BAR | 1 |
| VEHICLE SPEED CONTROL:ACCELERATOR PEDAL | 1 |
| ENGINE AND ENGINE COOLING:ENGINE | 1 |
| SUSPENSION:FRONT | 1 |
ON MAYAUGUST 6TH 2021ON MAY 6TH 2021 I PURCHASED A 2002 NISSAN QUEST VAN FRON PICK-N-PULL AUTO LOCATE AT 2015 EAST SUMMER STREET IN HAMMOND IN 46320 I NEVER INFORMED ABOUT THE PROBLEMS THAT THIS VAN HAD. 1.ENGINE DROPPED DOWN FROM THE BOTTOM. BY THIS TIME LOST CONTROL OF STEERING PULLING TO THE RIGHT SIDE. UNSAFE TO DRIVE!
Mileage: 139,000
ON MAYAUGUST 6TH 2021ON MAY 6TH 2021 I PURCHASED A 2002 NISSAN QUEST VAN FRON PICK-N-PULL AUTO LOCATE AT 2015 EAST SUMMER STREET IN HAMMOND IN 46320 I NEVER INFORMED ABOUT THE PROBLEMS THAT THIS VAN HAD. 1.ENGINE DROPPED DOWN FROM THE BOTTOM. BY THIS TIME LOST CONTROL OF STEERING PULLING TO THE RIGHT SIDE. UNSAFE TO DRIVE!
Mileage: 139,000
ON MAYAUGUST 6TH 2021ON MAY 6TH 2021 I PURCHASED A 2002 NISSAN QUEST VAN FRON PICK-N-PULL AUTO LOCATE AT 2015 EAST SUMMER STREET IN HAMMOND IN 46320 I NEVER INFORMED ABOUT THE PROBLEMS THAT THIS VAN HAD. 1.ENGINE DROPPED DOWN FROM THE BOTTOM. BY THIS TIME LOST CONTROL OF STEERING PULLING TO THE RIGHT SIDE. UNSAFE TO DRIVE!
Mileage: 139,000
TL* THE CONTACT OWNS A 2002 NISSAN QUEST. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE TEMPERATURE ROSE. THE VEHICLE WAS STOPPED AND COOLANT WAS ADDED TO THE ENGINE AND THE CONTACT PROCEEDED TO DRIVE THE VEHICLE HOME. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC THE FOLLOWING DAY AND WAS INFORMED THAT THE HEAD GASKET WOULD NEED TO BE REPLACED. THE GASKET HAD BEEN REPLACED ONCE BEFORE AT 40,000 MILES. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 104,000.
Mileage: 104,000
DESCRIPTION: THE INSIDE REAR VIEW MIRROR IN MY 2002 NISSAN QUEST IS AN ELECTRO CHROMIC SELF-DIMMING MIRROR THAT HAS NO MANUAL BACKUP. THE MIRROR CONTAINS A FLUID WHICH HAS RECENTLY ACCUMULATED ON THE BOTTOM 3/4 OF THE MIRROR SURFACE CAUSING THE SELF-DIMMING MIRROR TO FAIL TO PROVIDE DIMMING AGAINST REAR APPROACHING HEADLIGHTS ON THE TOP 1/4TH. ADDITIONALLY, THE BOTTOM 3/4THS IS SO DARK IT IS ALMOST IMPOSSIBLE TO SEE VEHICLES APPROACHING UNLESS THEIR LIGHTS ARE ON. A PERSON STANDING BEHIND THE VEHICLE COULD NOT BE SEEN AT DUSK. THERE ARE MANY DOCUMENTED CASES OF THESE MIRRORS FAILING IN VARIOUS MAKES AND MODELS AS A RESULT USUALLY FROM THE INTERNAL FLUID LEAKING. THIS MIRROR WAS MADE BY MAGNA DONNELLY. REPLACEMENT MIRRORS ARE APPROXIMATELY $350 FROM THE DEALERSHIP. *TR
Mileage: 75,200
REAR DOOR HANDLES ON 2002 NISSAN QUEST BREAK OFF, LEAVING NO WAY TO OPEN THE DOOR TO THE PASSENGERS FROM THE OUTSIDE OF THE VEHICLE. *TR
REAR DOOR HANDLES ON 2002 NISSAN QUEST BREAK OFF, LEAVING NO WAY TO OPEN THE DOOR TO THE PASSENGERS FROM THE OUTSIDE OF THE VEHICLE. *TR
WIDETRACK SR BL TIRE P22565/16 NISSAN QUEST MINIVAN. RIGHT REAR TIRE BLOWOUT MARCH 09, THEN, LEFT REAR TIRE BLOWOUT APRIL 20, 09. TIRES PURCHASED FEB.2005 AT TED WEINS LAS VEGAS. *TR
TL*THE CONTACT OWNS A 2002 NISSAN QUEST. THE CONTACT NOTICED THAT THE EXTERIOR HEADLIGHTS WOULD SPORADICALLY FAIL, WHICH REDUCES VISIBILITY. HE TOOK THE VEHICLE TO THE DEALER ON THREE OCCASIONS AND THEY REPLACED THE HEADLIGHT CONNECTOR, THE HEADLIGHT SOCKET TWICE, AND THE BULB IN THE HEADLAMP. AS OF AUGUST 7, 2008, NONE OF THE REPAIRS HAVE SUCCESSFULLY REMEDIED THE FAILURE. THE CONTACT CALLED THE MANUFACTURER, BUT WAS NOT PROVIDED WITH ANY ASSISTANCE BECAUSE HIS VEHICLE EXCEEDED ITS WARRANTY. THE FAILURE MILEAGE WAS 24,794 AND CURRENT MILEAGE WAS 120,000.
Mileage: 24,794
THE DOOR HANDLES ON THE NISSAN QUEST CAME OFF IN MY HANDS WHILE I WAS TRYING TO OPEN THE SLIDING DOORS. THE CONSEQUENCE WAS THAT NEITHER OF THE SLIDING DOORS WILL OPEN AND THE INSIDE HANDLES WERE NOT WORKING EITHER. NOTHING WAS DONE TO FIX THEM, EVEN THOUGH I HAVE THE BEST EXTENDED WARRANTY NISSAN OFFERED, DOOR HANDLES WERE NOT COVERED. THEY CLAIMED THAT I RIPPED THEM OFF WITH UNDUE FORCE.*AK
Mileage: 67,000
DT*: THE CONTACT STATED THE HANDLE FAILED TO LOCK IN PLACE. THIS COULD POTENTIALLY CAUSE THE SEAT TO SPIN UPSIDE DOWN DUMPING THE BABY OUT OF THE SEAT. THE CHILD SAFETY SEAT MANUFACTURER WAS GRACO; MODEL NUMBER: 7479CTC. THE MANUFACTURER DATE WAS JULY-02.*AK
Mileage: 60,000
DT*: THE CONTACT STATED WHILE RECEIVING A MAINTENANCE INSPECTION BY AN AUTHORIZED DEALER, IT WAS DETERMINED THE RUBBER BOOT ON THE AXLE SPINDLE HAD DETERIORATED. THE DEALER REPLACED THE RUBBER BOOTS ON THE AXLE SPINDLE AND ATTRIBUTED THE DETERIORATION TO THE HEAT AND HUMIDITY.
Mileage: 52,000
THERE HAVE BEEN SEVERAL OCCURRENCES WHEN I WENT TO START MY VEHICLE AND THE RADIO WOULD NOT COME ON AND THE CLOCK ON THE RADIO WOULD NOT DISPLAY THE TIME. AT FIRST I THOUGHT THAT IT WAS A BLOWN FUSE. I REPLACED THE FUSE BUT THIS EVENT KEPT OCCURRING OVER AND OVER AGAIN. ONE DAY IT WAS RAINING AND THE RADIO WOULD NOT COME ON NOR WOULD THE TIME BE DISPLAYED ON THE SCREEN AND THEN I FOUND OUT MY WIPERS WOULD NOT WORK EITHER. SO WHENEVER THIS OCCURRED AGAIN, I WOULD CHECK THE WIPERS AND FIND OUT THAT WHEN THE RADIO WAS NOT WORKING, NEITHER WOULD THE WIPERS. I WOULD HAVE TO STOP THE VEHICLE, START AND STOP THE ENGINE REPEATEDLY UNTIL THE RADIO WOULD COME ON. ONCE THAT HAPPENED, MY WIPERS WOULD BEGIN WORKING TOO. THIS IS STILL AN ONGOING PROBLEM. MY WIFE HAD THE VEHICLE AT THE DEALERSHIP FOR MAINTENANCE AND WHEN SHE LEFT, THE RADIO WAS NOT WORKING SO SHE PULLED BACK INTO THE DEALERSHIP AND STOPPED THE VEHICLE, TALKED TO THE SERVICE AGENT. HE WENT OUT AND STARTED THE VEHICLE AND THE
Mileage: 34,000
THE REARVIEW MIRROR ON THE VEHICLE, DONNELLY GLARE FREE COMPASS MIRROR, HAS BECOME UNUSABLE. AT FIRST I THOUGHT IT WAS BECAUSE OF THE HEAT AND SUN IN GUAM BUT AFTER REVIEWING THE WEB SITE, I FOUND OUT THAT THERE IS A TECHNICAL SERVICE BULLETIN ON THIS MIRROR. *JB
Mileage: 30,000
THE CHROME ON BOTH FRONT DOOR HANDLES ARE CHIPPING AWAY. WHEN THE DOORS ARE OPENED THE CHROME IS CUTTING THE OCCUPANTS HANDS. DEALERSHIP IS NOT RETURNING CONSUMER'S CALLS. *AK THE CHROME HAS CHIPPED AWAY ON THE DRIVER'S SIDE DOOR, CAUSING CUTS TO DRIVER'S LEFT HAND. THE CHROME ON THE PASSENGER'S SIDE DOOR HANDLE IS CRACKING ALONG THE UPPER SIDE AND IS BUBBLING ON THE EXTERIOR SIDE. THE SERVICE MANAGER AGREED THAT THE PASSENGER'S SIDE LOOKED AS THOUGH IT WAS BUBBLING AND WOULD CHIP AWAY AND TO INSTALL NEW DOOR HANDLES WOULD COST APPROXIMATELY$250.00. MANUFACTURER NOT WILLING TO HELP AT THIS TIME. *TT *NM
Mileage: 65,000
THE VEHICLE'S REMOTE DOOR ENTRY SYSTEM, AUTOMATIC WINDOWS, SEAT HEATERS AND COMPASS MIRROR FAILED. *NM THE REPAIR ENTAILED INSTALLING A NEW CONTROLLER WHICH REQUIRED NEW REMOTE ENTRY KEYS. ORIGINALLY THE CONSUMER WAS ISSUED TWO REMOTE KEYS AFTER REPAIR AN THE KEYS WHERE REPLACED. THE CONSUMER ONLY RECEIVED ONE AND WAS REQUESTED TO PAY FOR THE SECOND ONE. *TC
Mileage: 57,942
I OWNED A 2002 NISSAN QUEST WITH APPROX. 40,000 MILES. ON JANUARY 13, 2005, I RETURNED TO MY HOME AT 2:00AM. AT APPROXIMATELY 2:15AM I HEARD 2 LOUD POPS COME FROM OUTSIDE MY HOME. WHEN I LOOKED OUTSIDE MY VAN WAS COMPLETELY ENGULFED IN FLAMES AND WAS COMPLETELY DESTROYED FROM THE FIRE DAMAGE. PREVIOUS SERVICE HISTORY INCLUDED: CHECK OF DRIVERS SIDE POWER WINDOW FOR OUT OF TRACK PROBLEMS AND PROBLEMS WITH ELECTRICAL (CONSOLE LIGHTS AND TAIL LIGHTS) ACTING IMPROPERLY WHICH THE DEALERSHIP SAID THEY COULD NOT RE-DUPLICATE. WORKED WITH AUTUMN AT NISSAN NORTH AMERICA, VERY RUDE AND UNHELPFUL. NISSAN STATED THAT I HIT A LARGE OBJECT AND DAMAGED THE FUEL TANK HOWEVER, THE VEHICLE HAD NEVER BEEN INVLOVED IN ANY OTHER INCIDENTS OR ACCIDENTS.*AK
Mileage: 40,884
PURCHASED NEW 2002 NISSAN QUEST ON 12/201.CURRENT MILLAGE IS 26,000. ALL 4 TIRES HAVE HAD TIRE SEPARATION. WE REPLACED THE FIRST ONE ON 7/03 WITH ONLY 17,800 MILES ON IT, THE SECOND ONE ON 12/03, THE THIRD ONE ON 7/12/04, AND THE FORTH ON 8/22/04. AFTER CONTACTING THE MANUFACTURER (CONTINENTAL TIRES) THEY HAVE MADE ME PAY FOR ALL 4 REPLACEMENT TIRES. I HAVE TOLD THEM THAT I BELIVE THAT THOSE TIRES MUST HAVE BEEN DEFECTIVE. THEY SAID THAT THEY WOULD PRORATE THE TIRES, BUT WHY SHOULD I HAVE TO PAY FOR THEIR DEFECTIVE TIRES? IF THOSE TIRES WOUOLD HAVE BEEN GOOD THEY SHOULD HAVE LASTED AT LEAST 40-50 THOUSAND MILES. I HAVE ALSO HAD TO PAY TO RE-ALIGN THE VAN. THIS IS A SECOND VEHICLE THAT, AS YOU CAN SEE BY THE MILLAGE, IS NOT USED ALOT. ALL TIRES WERE REPLACED AT TIRE KINGDOM IN APOPKA, SO I DON'T HAVE THE TIRE NUMBERS YOU MIGHT NEED. THEY SAID THEY HAD TO RETURN THEM TO CONTINENTAL FOR THE WARRANTY. THE CONSEQUENCES COULD HAVE BEEN FATAL ON ALL FOUR OCCASIONS. TWICE WE WERE DRIVING LONG
Mileage: 26,000
CAR REFUSES TO START. ACTS LIKE BATTERY PROBLEM BUT SYSTEM CHECKED OUT BY DEALER AND NOTHING FOUND . *JB
Mileage: 37,253
WHILE DRIVING 70 MPH ON THREE OCCASIONS REAR/FRONT AND REAR PASSENGER TIRES STEEL BELT SEPARATED. CONSUMER MANAGED TO PULL OVER TO CHANGE TIRE. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. CONTINENTAL, P215/65R16. *AK
Mileage: 20,000
Driver Airbag Inflator Rupture
Inner Tie Rod Failures
Side curtain air bags may deploy inadvertently
Reduced Power After Engine Stall
Loss of motive power due to broken crankshaft with no ability to restart.
Data as of 2025. Sources: NHTSA Office of Defects Investigation (ODI) complaints database, NHTSA recall campaign API, NHTSA NCAP crash-test ratings, and NHTSA FARS for fatality cross-reference.
Read our methodology — how this data is sourced, computed, and verified.