Total Complaints
127 filings
NISSAN QUEST · model year
127 NHTSA complaints, 10 crash reports for this specific cohort.
NHTSA overall rating
Not crash-tested
New Car Assessment Program
The 1997NISSANQUEST carries 127 consumer safety complaints in NHTSA's Office of Defects Investigation database for this specific model-year cohort. Within that volume, owners reported 10 crashes, 7 fires, 6 injuries, and 2 fatalities. No NCAP 5-star crash-test rating is available for this model year in the federal database.
Component-level analysis is where model-year complaints become actionable: the top complaint category for the 1997 QUEST is structure:body:door with 14 filings, followed by latches/locks/linkages:doors:latch (8) and electrical system:12v/24v/48v battery (5). Concentration in one or two component groups is the classic signature of a systemic defect; a flat distribution usually reflects normal aging, warranty complaints, or isolated build-plant variability.
NHTSA currently has 54 investigation files overlapping the 1997 QUEST, and 5 remain open. Owners comparing this cohort against neighboring years should pair the counters above with the complaint-by-year trend on the parent model page — a spike in a single year often tracks to a platform refresh, a new transmission supplier, or an updated ECU calibration. Use the related-complaint feed below to read raw owner narratives before deciding whether any pattern here affects your specific use case.
Total Complaints
127 filings
Crashes Reported
10 reports
Source
NHTSA ODI
Federal complaints database
At or below the fleet median complaint volume.
| Component | Count |
|---|---|
| STRUCTURE:BODY:DOOR | 14 |
| LATCHES/LOCKS/LINKAGES:DOORS:LATCH | 8 |
| ELECTRICAL SYSTEM:12V/24V/48V BATTERY | 5 |
| UNKNOWN OR OTHER | 5 |
| FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY | 5 |
| AIR BAGS:FRONTAL | 4 |
| EQUIPMENT:APPLIANCE:AIR CONDITIONER | 4 |
| ELECTRICAL SYSTEM | 4 |
| SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP | 3 |
| AIR BAGS | 3 |
| ENGINE AND ENGINE COOLING:ENGINE:GASOLINE | 3 |
| SUSPENSION:REAR | 3 |
| TIRES | 3 |
| AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE | 3 |
| VISIBILITY:WINDSHIELD | 3 |
TRANSMISSION JUMPS OUT OF GEAR IN TRAFFIC, RPM GO HIGH THEN TRANSMISSION ENGAGES.THIS COULD CAUSE AACCIDENT.
Mileage: 80,000
TL* THE CONTACT OWNS A 1997 NISSAN QUEST. THE CONTACT WAS ATTEMPTING TO PARK WHEN BOTH FRONTAL AIR BAGS DEPLOYED INDEPENDENTLY. THE CONTACT SUSTAINED UNKNOWN INJURIES BY THE AIR BAGS. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT WAS NOT ILLUMINATED WHEN AIR BAGS DEPLOYED. THE MANUFACTURER INSPECTED THE VEHICLE BUT HAD NOT PROVIDED THE CONTACT WITH A REASON WHY THE AIR BAGS DEPLOYED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS 105,000 AND THE CURRENT MILEAGE WAS 108,000.
Mileage: 105,000
DOOR LOCKS AND UNLOCKS BY ITSELF AT RANDOM. NOT ALL DOOR LOCKS WILL LOCK WHEN THE DOOR LOCK BUTTON IS PRESSED. *TR
Mileage: 97,000
TL*THE CONTACT OWNS A 1997 NISSAN QUEST CAUGHT ON FIRE. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE, BUT THE VEHICLE WAS COMPLETELY DESTROYED. A FIRE REPORT WAS FILED AND THE CONTACT HAS PICTURES OF THE FAILURE. TWO DAYS LATER, SHE RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN ID NUMBER 00V419001 (FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY). THE DEALER STATED THAT THEY DID NOT STORE RECALL INFORMATION EXCEEDING THE YEAR 2000. THE CONTACT IS IN THE PROCESS OF NOTIFYING THE MANUFACTURER. THE FAILURE AND CURRENT MILEAGES WERE 119,747. UPDATED 07/15/08. *LJ UPDATED 07/15/08 THE CONSUMER STATED AFTER SHE EXITED THE VEHICLE, HER SON INFORMED HER THE VEHICLE WAS SMOKING. UPDATED 10/22/08. *JB
Mileage: 119,747
TL*THE CONTACT OWNS A 1997 NISSAN QUEST. THE CONTACT SMELLS GASOLINE IN THE PASSENGER COMPARTMENT WHEN THE VEHICLE IS STARTED. WHEN THE HEAT IS ACTIVATED, THE ODOR INTENSIFIES. THERE IS NO VISIBLE LEAK. THE DEALER STATED THAT THE VIN WAS NOT INCLUDED IN ANY RECALLS. THE VEHICLE IS MORE THAN TEN YEARS OLD. THE CURRENT MILEAGE WAS 121,000 AND FAILURE MILEAGE WAS 118,000. UPDATED 12/31/07 *BF UPDATED *JB
Mileage: 118,000
THE CAR LOCKS SPONTANEOUSLY AND CONSTANTLY. IT IS A KNOWN DEFECT (SERVICE BULLETIN 98068). WE DID NOT PURCHASE THE CAR WHILE IT WAS UNDER WARRANTY FROM THE MANUFACTURER, HOWEVER SINCE THIS IS SUCH A SAFETY CONCERN (MY 2 YEAR OLD NEPHEW WAS LOCKED IN THE CAR IN HIS CAR SEAT OVER LABOR DAY WEEKEND), I FEEL THE MANUFACTURER SHOULD PAY TO HAVE IT FIXED. THEY ARE REFUSING. *NM
Mileage: 40,000
1997 QUEST STALLS OUT WITH NO WARNING. HAS DONE THIS SINCE 1999. HAVE TAKING VAN TO DEALER SEVERAL TIMES,WITH NO LUCK. ALSO CALLED NISSAN AND REPORTED PROBLEM. NO HELP. THERE ARE SEVERAL PROBLEMS WITH STALLING OF NISSAN'S SINCE 1994,THEY SHOULD KNOW SOMETHING BY NOW? *JB
Mileage: 38,000
I DT: THE CONSUMER SPOKE TO A DEALER AND ASKED THEM IF SOME REPAIR WORK WAS DONE FOR RECALL CAMPAIGN 00V419001 ON 1997 NISSAN QUEST. CONSUMER SPOKE WITH SOMEONE IN TAMPA AT COURTESY NISSAN, WHO TOLD HER THAT THE WORK WAS FIXED, BUT COULD NOT PROVIDE ANYTHING IN WRITING TO PROVE IT DUE TO THE PREVIOUS OWNER'S PRIVACY. ANOTHER DEALER IN ORLANDO, UNIVERSAL NISSAN , SAID THAT IT DID NOT APPEAR TO BE FIXED. THE CONSUMER CALLED NISSAN ABOUT A MONTH AGO AND ASKED THEM IF THEY COULD CHECK IT, AND THEY SAID THEY COULD SEND HER SOMETHING, BUT THE CONSUMER HAS NOT HEARD ANYTHING YET.*AK
Mileage: 122,000
I BOUGHT THIS NISSAN QUEST 1997 TWO YEARS AGO AND I WAS TOLD THERE IS A FAULTY GAS TANK THAT CAN CAUSE A FIRE. I CONTACTED DEALERS IN MY AREA AND WAS TOLD THE REPAIR WAS DONE IN ONE OF THE DEALERS BUT THEY NEVER WANTED TO PROVIDED ANYTHING IN WRITING THAT SHOWS THE REPAIR. COURTESY NISSAN IN TAMPA FLORIDA WAS TERRIBLE AND DIDN'T WANT TO HELP, I CONTACTED NISSAN AT THE 1800 NUMBER AND THIS GUY CHRIS AT EXTENSION 8443 TOLD ME I WAS GOING TO RECEIVE A LETTER SHOWING THE REPAIR BUT I WAITED TWO WEEKS AND NEVER RECEIVED NOTHING, WHEN I CALLED HIM BACK HE NEVER RESPONDED TO MY CALLS AND I SPOKE WITH TAMMY AT EXTENSION 3879 AND SAID WHAT CHRIS TOLD ME WAS A LIE I AM VERY TIRED OF THIS COMPANY LYING TO ME EVERYTIME I CALL ,I JUST WANTED THIS PEOPLE TO BE INVESTIGATED, THEY HAVE A TERRIBLE SERVICE AT THE 1800 NUMBER AND I FEEL LIKE ME AND MY KIDS ARE TRAVELING IN A DANGEROUS VAN, I WON'T RECOMMEND ANYBODY TO BUY NISSAN QUEST OR DEALING WITH NISSAN COURTESY AT TAMPA OR THE 1800 NISSAN NUMBER,
MY SON RECENTLY GRADUATED TO A BOOSTER SEAT. I PURCHASED COSCO TRAVELER HIGH BACK BOOSTER. MY SON FITS ALL OF THE SPECIFICATIONS FOR THIS BOOSTER SEAT. I INSTALLED IT PROPERLY. MY SON WAS IN THE BOOSTER SEAT. AS I WAS DRIVING ALONG THE FREEWAY MY SON DROPPED HIS BOOK ON THE FLOOR. HE LEANED FORWARD TO PICK IT UP FROM THE FLOOR AND THE ARM OF THE BOOSTER SEAT CAUSED THE SEAT BELT BUTTON ON THE LATCH TO DEPRESS, WHICH THUS UNBUCKLED THE SEAT BELT AND CAUSED MY SON TO FALL OUT OF HIS SEAT WHILE REACHING FOR HIS BOOT. THE SEAT BELT UNBUCKLES EVERY SINGLE TIME MY SON LEANS FORWARD AT ALL DUE TO THE "ARM" OF THE BOOSTER SEAT. IT IS MY OPINION THAT IN THE EVENT OF AN ACCIDENT, THE FORCE OF HIS BODY WEIGHT AGAINST THE SEAT BELT WOULD CAUSE THE SEAT BELT TO UNBUCKLE. THUS THE RESTRAINT WOULD NOT BE RESTRAINING HIM. *NM
MY 97 NISSAN QUEST GXE SLIDING DOOR OPENS UNEXPEDTEDLY WHILE DRIVING. ESPECIALLY WHEN RUNNING OVER BUMPS AND POT HOLES.
THERE IS A STRONG SMELL OF FUMES, AND NOISE COMING FROM THE DEFOGGER WHEN THE AIR CONDITIONER IS TURNED ON, DISTRACTING THE CONSUMER FROM THE ROAD. THIS COULD CAUSE AN ACCIDENT.*AK
I HAVE HAD MULTIPLE ISSUES WITH THE ELECTRICAL SYSTEM IN THIS VAN. VARIOUS LIGHTS WILL COME ON WHEN I TURN ON THE OPERATING LIGHTS AT NIGHT, BUT SOME WILL RANDOMLY NOT WORK. FOR EXAMPLE, THE LIGHTS ON THE HEATER WILL SOMETIMES COME ON IF I PUSH BUTTONS UP AND DOWN THE PANEL, OR TURN THE FAN OFF AND ON. SOMETIMES I CAN GET THE LIGHTS ON THE AM/FM CASSETTE TO COME ON IF I PUSH VARIOUS BUTTONS FOR THE RADIO STATIONS. THE LIGHTS ON THE DASHBOARD HAVE GONE OUT COMPLETELY BY DEGREES. I CURRENTLY HAVE A DARK DASHBOARD. THESE PROBLEMS STARTED HAPPENING THE DAY I BOUGHT THIS VEHICLE USED, AND I TOOK IT BACK TO SOMERSWORTH NISSAN (IN SOMERSWORTH, NEW HAMPSHIRE) WHERE I BOUGHT IT. BUT FIRST THEY SAID THEY COULD NOT GET THE PROBLEM TO HAPPEN, SO I TOOK IT BACK EXACTLY WHEN IT WAS HAPPENING ONCE, AND THAT TIME THEY SAID THEY COULD NOT FIX THE PROBLEMS, THAT IT MUST BE ELECTRICAL AND WOULD COST ME A LOT OF MONEY TO FIGURE OUT WHAT IS WRONG AND FIX IT. THIS DEALERSHIP ALSO FORCED ME TO PURCH
Mileage: 50,000
CONSUMER SMELLED GAS FUMES. SHE HAS CHECKED, AND THERE WAS NO LEAKAGE NOR WAS VEHICLE LOSING GAS. ALSO, THERE WASN'T ANY FIRE. BUT THE FUMES WERE VERY STRONG. CONSUMER WAS VERY CONCERNED. SHE WILL TAKE THE VEHICLE TO THE DEALER VERY SOON.*AK
WHILE DRIVING AT 65 MPH CONSUMER HEARD AN EXPLOSION AND SLOWED DOWN. VEHICLE WAS PULLED OVER ON TO THE SHOULDER, WHERE THE CONSUMER NOTICED THAT THE ENTIRE SIDEWALL OF THE TIRE WAS BLOWN OUT. *AK
Mileage: 61,000
I JUST WANTED TO STATE THAT I HAVE IDENTIFIED WITH MOST OF THE FAILURE PROBLEMS THAT ARE LISTED ON THE COMPLAINT PAGE. THE RIGHT REAR SEAT BELT HAS FAILED, IT WILL NOT PULLOUT OR RETRACT, AND NO ONE CAUSE THIS PROBLEM, IT IS A MALFUNCTION OF THE SAET BELT. THERE IS A SIGNIFICANT FUEL ODOR IN THE VAN FROM TIME TO TIME, NO PARTICULAR TIME NOTED. THE SLIDING DOOR DOES NOT LOCK AND UNLOCK PROPERLY, AND IT WILL LOCK BY ITSELF AND STICK, ALSO IT WILL NOT STAY IN THE OPEN POSITION CONSISTANTLY.MY BRAKE PADS ARE GOING OUT, IT MAY JUST BE NORMAL WEAR AND TEAR, BUT THEY SEEMED TO GO OUT ALL OF A SUDDEN. IN GENERAL IT MAKES ALL KINDS OF WHISTLING, GRINDING AND BUMPING NOISES WHEN DRIVING.*AK
Mileage: 68,500
I JUST WANTED TO STATE THAT I HAVE IDENTIFIED WITH MOST OF THE FAILURE PROBLEMS THAT ARE LISTED ON THE COMPLAINT PAGE. THE RIGHT REAR SEAT BELT HAS FAILED, IT WILL NOT PULLOUT OR RETRACT, AND NO ONE CAUSE THIS PROBLEM, IT IS A MALFUNCTION OF THE SAET BELT. THERE IS A SIGNIFICANT FUEL ODOR IN THE VAN FROM TIME TO TIME, NO PARTICULAR TIME NOTED. THE SLIDING DOOR DOES NOT LOCK AND UNLOCK PROPERLY, AND IT WILL LOCK BY ITSELF AND STICK, ALSO IT WILL NOT STAY IN THE OPEN POSITION CONSISTANTLY.MY BRAKE PADS ARE GOING OUT, IT MAY JUST BE NORMAL WEAR AND TEAR, BUT THEY SEEMED TO GO OUT ALL OF A SUDDEN. IN GENERAL IT MAKES ALL KINDS OF WHISTLING, GRINDING AND BUMPING NOISES WHEN DRIVING.*AK
Mileage: 68,500
I JUST WANTED TO STATE THAT I HAVE IDENTIFIED WITH MOST OF THE FAILURE PROBLEMS THAT ARE LISTED ON THE COMPLAINT PAGE. THE RIGHT REAR SEAT BELT HAS FAILED, IT WILL NOT PULLOUT OR RETRACT, AND NO ONE CAUSE THIS PROBLEM, IT IS A MALFUNCTION OF THE SAET BELT. THERE IS A SIGNIFICANT FUEL ODOR IN THE VAN FROM TIME TO TIME, NO PARTICULAR TIME NOTED. THE SLIDING DOOR DOES NOT LOCK AND UNLOCK PROPERLY, AND IT WILL LOCK BY ITSELF AND STICK, ALSO IT WILL NOT STAY IN THE OPEN POSITION CONSISTANTLY.MY BRAKE PADS ARE GOING OUT, IT MAY JUST BE NORMAL WEAR AND TEAR, BUT THEY SEEMED TO GO OUT ALL OF A SUDDEN. IN GENERAL IT MAKES ALL KINDS OF WHISTLING, GRINDING AND BUMPING NOISES WHEN DRIVING.*AK
Mileage: 68,500
I JUST WANTED TO STATE THAT I HAVE IDENTIFIED WITH MOST OF THE FAILURE PROBLEMS THAT ARE LISTED ON THE COMPLAINT PAGE. THE RIGHT REAR SEAT BELT HAS FAILED, IT WILL NOT PULLOUT OR RETRACT, AND NO ONE CAUSE THIS PROBLEM, IT IS A MALFUNCTION OF THE SAET BELT. THERE IS A SIGNIFICANT FUEL ODOR IN THE VAN FROM TIME TO TIME, NO PARTICULAR TIME NOTED. THE SLIDING DOOR DOES NOT LOCK AND UNLOCK PROPERLY, AND IT WILL LOCK BY ITSELF AND STICK, ALSO IT WILL NOT STAY IN THE OPEN POSITION CONSISTANTLY.MY BRAKE PADS ARE GOING OUT, IT MAY JUST BE NORMAL WEAR AND TEAR, BUT THEY SEEMED TO GO OUT ALL OF A SUDDEN. IN GENERAL IT MAKES ALL KINDS OF WHISTLING, GRINDING AND BUMPING NOISES WHEN DRIVING.*AK
Mileage: 68,500
PURCHASED USED 56K W/IN 30DAYS ENGINE LIGHT AIR CONDITIONER WORKEDAT FIRST, THEN SOMETIMES NOT AIR CONDITIONER NEVER COOLED THE CAR LIKE OTHERS WE USE. WHEN DRIVING MORE THAN 60 MILES OR SO. I HAVE HAD THE CAR STOP/STALLED. ALL PANEL LIGHTS COME ON/ENG LIGHT. I WAS STALLED TWICE ON THE FASTRAK,91/55. AND TWICE ON A LONG TRIP ON 5/101 FRWY. I AM SCARED TO DRIVE THIS CAR IT IS UNPREDICTABLE. PLEASE ADVISE
Driver Airbag Inflator Rupture
Inner Tie Rod Failures
Side curtain air bags may deploy inadvertently
Reduced Power After Engine Stall
Loss of motive power due to broken crankshaft with no ability to restart.
Data as of 2025. Sources: NHTSA Office of Defects Investigation (ODI) complaints database, NHTSA recall campaign API, NHTSA NCAP crash-test ratings, and NHTSA FARS for fatality cross-reference.
Read our methodology — how this data is sourced, computed, and verified.