MAZDA CX-9 · model year

2019 MAZDA CX-9

69 NHTSA complaints, 1 crash report, and 2 active recalls for this specific cohort.

NHTSA overall rating

5 / 5 ★

New Car Assessment Program

The 2019MAZDACX-9 carries 69 consumer safety complaints in NHTSA's Office of Defects Investigation database for this specific model-year cohort. Within that volume, owners reported 1 crash, 0 fires, 0 injuries, and 0 fatalities. For crash performance, NHTSA's New Car Assessment Program gave this cohort an overall 5/5 rating, with 4/5 front crash, 5/5 side crash, and 4/5 rollover scores derived from standardized barrier and dynamic tests.

Component-level analysis is where model-year complaints become actionable: the top complaint category for the 2019 CX-9 is engine with 20 filings, followed by unknown or other (13) and electrical system (7). Concentration in one or two component groups is the classic signature of a systemic defect; a flat distribution usually reflects normal aging, warranty complaints, or isolated build-plant variability. This model year has 2 active recall campaigns, which means the manufacturer is obligated to remedy the covered defect at no charge for the life of the vehicle — the full NHTSA campaign numbers are listed below.

NHTSA currently has 21 investigation files overlapping the 2019 CX-9, and 1 remain open. Owners comparing this cohort against neighboring years should pair the counters above with the complaint-by-year trend on the parent model page — a spike in a single year often tracks to a platform refresh, a new transmission supplier, or an updated ECU calibration. Use the related-complaint feed below to read raw owner narratives before deciding whether any pattern here affects your specific use case.

69
Complaints
1
Crashes
0
Fires
0
Injuries
0
Deaths
2019 MAZDA CX-9 — NHTSA crash-test profile NHTSA NCAP crash-test star ratings for the 2019 MAZDA CX-9. Overall composite: 5.0 of 5 stars across 3 safety dimensions. Front CrashSide CrashRollover 5.0 NHTSA NCAP of 5 stars
  • Front Crash 4.0 ★
  • Side Crash 5.0 ★
  • Rollover 4.0 ★
NHTSA overall 5.0/5 stars, with front-crash, side-crash and rollover ratings from standardized NCAP barrier and dynamic tests.

Total Complaints

69 filings

Crashes Reported

1 reports

Source

NHTSA ODI

Federal complaints database

Complaints vs. fleet median (215)

At or below the fleet median complaint volume.

NHTSA NCAP overall: 5/5 — Top NCAP rating · Front: 4/5 · Side: 5/5 · Rollover: 4/5

Complaints by Component

ComponentCount
ENGINE20
UNKNOWN OR OTHER13
ELECTRICAL SYSTEM7
SUSPENSION3
POWER TRAIN3
STRUCTURE:BODY2
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING2
FORWARD COLLISION AVOIDANCE: WARNINGS2
BACK OVER PREVENTION2
SERVICE BRAKES2
VISIBILITY/WIPER2
VISIBILITY:SUN/MOON ROOF ASSEMBLY1
STEERING:LINKAGES:TIE ROD ASSEMBLY1
STRUCTURE1
BACK OVER PREVENTION:DISPLAY FUNCTION1

Recalls (2)

19V77000028/10/2019

TIRES:TREAD/BELT

Mazda North American Operations (Mazda) is recalling certain 2019 CX-9 vehicles equipped with Sumitomo Falken ZIEX CT50 A/S tires, size P255/50R20 104V, having date code 1619. An incorrect rubber compound may have been used in the tire's manufacturing, allowing the tread to separate and detach.

21V87500012/11/2021

FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP

Mazda North American Operations (Mazda) is recalling certain 2018 Mazda3, Mazda6, 2019 CX-3, 2018-2019 MX-5, CX-5, CX-9, and 2019-2020 Mazda2 vehicles. The impeller inside the low-pressure fuel pump may crack and deform, potentially causing the fuel pump to fail.

Recent Complaints

20260131ENGINE

- Coolant leak at cylinder head and turbo at only 63,000 miles. - Safety issue because no warning lamps or messages appeared and potential for car to overheat without coolant circulating in the system. Car could breakdown at worst time and location. Leaking coolant onto exhaust created potential for fire. - Problem has not been confirmed by dealer yet. Appointment is upcoming. - Symptoms of the problem were leaking coolant on ground, low coolant level, heater not working properly. - First appeared 1/29/2026.

20260112UNKNOWN OR OTHER

Mazda has a current service alert ("SA", SA-001/23) for issues with their Gen 6 Infotainment Center Display, which covers issues (e.g. ghost touch, surface peeling, spider cracks, and white dots) and defects the occur on the primary display of the car. This display provides the driver with essential car operational information. This service alert applies to may of their vehicles in the 2014-2021 range, dependent on model. This VIN provided [XXX] ) is associated with a 2019 CX-9 that within the last month started displaying spider cracks at 2 of the 4 corners of the display. Even though this is a known (manufacturer) issue with other cars that utilize this display, the local Mazda dealership will not cover the replacement for this vehicle as the VIN range has not been included in this SA. The SA does not include CX-9s, but does include Mazda3 (Japan built) with applicable model years 2017-2018 (produced from June 27, 2016 to October 31, 2018). --> This 2019 CX-9 vehicle is Japan built

20251219ELECTRICAL SYSTEM

The contact owns a 2019 Mazda CX-9. The contact stated that a State Inspection was performed on the windshield for cracks. The contact stated that while driving in the rain, the front windshield wipers turned on independently with the switch in the off position. The contact was unable to turn off the windshield wipers. The contact pulled over to the side of the road and turned off the vehicle. When the vehicle was restarted, the front windshield wipers had turned off. The contact stated that the failure persisted and worsened. The contact stated that occasionally the windshield wipers failed to turn off. The vehicle was taken to the dealer; however, no cause for the failure was found. The vehicle was not repaired. The contact purchased and replaced a sensor. Upon investigation, the contact became aware that the on and off switch for the front windshield wipers related to the sensor located on the front windshield. The contact stated that the sensor controlled the on and off switch and

Mileage: 56,199

20251219VISIBILITY/WIPER

The contact owns a 2019 Mazda CX-9. The contact stated that a State Inspection was performed on the windshield for cracks. The contact stated that while driving in the rain, the front windshield wipers turned on independently with the switch in the off position. The contact was unable to turn off the windshield wipers. The contact pulled over to the side of the road and turned off the vehicle. When the vehicle was restarted, the front windshield wipers had turned off. The contact stated that the failure persisted and worsened. The contact stated that occasionally the windshield wipers failed to turn off. The vehicle was taken to the dealer; however, no cause for the failure was found. The vehicle was not repaired. The contact purchased and replaced a sensor. Upon investigation, the contact became aware that the on and off switch for the front windshield wipers related to the sensor located on the front windshield. The contact stated that the sensor controlled the on and off switch and

Mileage: 56,199

20250930ENGINE

1. What component or system failed or malfunctioned, and is it available for inspection upon request? ANSWER: Engine failure due to overheating. 2. safety & indicators: ANSWER: During evening rush hour traffic on a 3 lane highway my car went into a form of engine power saving mode while i had children in the vehicle; this was almost catastrophic form my family and the other vehicles around me. there was NO warning. there were no previous issues with my vehicle, this was unexpected. 3. technician review: this is a known issue with no warning: The technician inspected your vehicle and found a concerning issue with the engine overheating. They scanned the vehicle and found a trouble code P111A, indicating the engine coolant reached a temperature of 251.6 degrees Fahrenheit, forcing the engine into limp mode. Based on their experience, the technician believes the engine likely reached much higher temperatures, potentially causing internal damage to the engine block. After a thorough in

20250819SUSPENSION:FRONT:CONTROL ARM:LOWER ARM

I am reporting a serious safety issue involving a defective suspension part (lower control arm) manufactured by Dorman and purchased from an online auto parts retailer. On October 7, 2024, I ordered a Dorman lower control arm for my vehicle and had it professionally installed on November 7, 2024 at Johnston and Magwood Wheels & Tires. On November 8, 2024, at approximately 5:40 p.m., while I was driving and made a hard brake, I suddenly lost steering control and my front left wheel collapsed. Fortunately, I was the only one in the car and managed to avoid an accident. My vehicle had to be towed to a nearby shop (Kal Tire) and was later sent back to the original shop for further inspection. On November 12, technicians confirmed that the newly installed lower control arm had failed, which caused serious damage to the suspension. I paid $1,774.10 in repairs in order to make the car safe to drive again. This is extremely dangerous — if I had been driving on a highway or with passenger

20250629ENGINE

While driving on highway I get a message on my dashboard "High Engine Temperature/Engine Output may be limited" warning message. I pullover and see that the cooland is low. I wait for thee car to cool down and fill with coolant. After 5 minutes of driving, get the same message on dash. I had car towed to Martin Mazda in Delaware. Diagnosis is that I need a new EGR valve and new engine $13,000. How coincidental it has the same symptoms as described in TSB and manifests itself differently and not covered? I even had my vehicle towed to John Kennedy Mazda in Pennsylvania and diagnosis is coolant is leaking into my engine. Too much of a coincidence and I am not the only Mazda owner experiencing this. My car is part of the VIN for the Mazda Powertrain Warranty Extension Technical Service Bulletin 01-002/23 (Feb. 10, 2023). The Mazda Techs are trained to not diagnose as such not to be covered under the warranty due to the enormous economic strain it will put on Mazda corporation. Mazda gets

20250613POWER TRAIN

Vehicle jumps while driving. And sometimes stalls.

20250328ENGINE

Failed water pump, blown head gasket, major coolant leak, and warped head causing the vehicle to overheat and die when coming to a stop. Vehicle died when stopped in construction on a highway and we were nearly rear-ended. Vehicle never showed check engine light and temperature gauge never showed that vehicle was overheating but significant damage was caused to the engine from “excessive temperatures.” Failure of warning signals allowed us to continue driving the car with a significant engine issue. Now the entire engine needs replaced at only 83,000 miles. Car was diagnosed by licensed independent repair shop. Additionally, front struts went out at approximately 40,000 miles making the car wobble at higher speeds. Was inspected and replaced by dealership.

20250328SUSPENSION

Failed water pump, blown head gasket, major coolant leak, and warped head causing the vehicle to overheat and die when coming to a stop. Vehicle died when stopped in construction on a highway and we were nearly rear-ended. Vehicle never showed check engine light and temperature gauge never showed that vehicle was overheating but significant damage was caused to the engine from “excessive temperatures.” Failure of warning signals allowed us to continue driving the car with a significant engine issue. Now the entire engine needs replaced at only 83,000 miles. Car was diagnosed by licensed independent repair shop. Additionally, front struts went out at approximately 40,000 miles making the car wobble at higher speeds. Was inspected and replaced by dealership.

20250227ENGINE

Car coolant warning light came on for a short time 5 min after starting car, then would go off. During severely cold days it would come on then go off once the car was warm. On 2/25/25 the coolant warning light appeared and stayed on. The car made loud rickety noise, as it warmed up. After driving 2 miles the car coolant light turned red and began blinking. An alert appeared saying car over heating. The car was stopped and smoke came out of the car. The car leaked blue/greenish fluid. Overnight the car cooled. The next day the car continued making loud rickety noise driving to dealership. Dealership would not honor extended warranty for coolant leaks at the cylinder. The water pump cracked, with coolant leak also causing the cylinder to crack and leak oil. Dealership is suggesting total engine replacement. The car has gone through its normal servicing with no reported issues of coolant leak or depletion. The engine overheated in a span of 2 miles after being parked for 8 hours. The car

20241125CrashBACK OVER PREVENTION: SENSING SYSTEM: CAMERA

I was backing out of a parking spot while watching the backup camera when I felt a bump as if I hit something but the camera was showing I have enough space to the cars behind me. It turns out the backup camera image was frozen on the display and I had hit a car parked behind my car. Please investigate and make the manufacturer solve problems with the hardware or the software. Make sure the display shows a warning when the camera fails and the vehicle drives backwards. There may be children behind the car. Shifting into park and then into reverse again caused the camera to work correctly.

20241016POWER TRAIN

2019 CX-9 GT, 30K miles, in August found coolant leaking under the car. This was 5 months past the warranty (but only 30K miles!). After doing research online, I found this is a massively common issue with all engines from several years encompassing 2019, where the coolant leaks due to a cracked cylinder head. There is a TSB from Mazda, which requires replacement of the engine, once the crack is developed. I immediately called Mazda corporate on 8/15/2024 and opened the case with them. They said they can try to assist, but first I have to take the car to the dealer for diagnosis of the problem. Had to wait 2 weeks, then leave the car, they did a full inspection and confirmed cracked cylinder head. Dealer opened up claim with Mazda (which apparently is separate from the case I made when I called the corporate). I had to go back because Mazda warranty dept. was asking the dealer to prove the engine was overheating, which it hasn't yet, because I kept adding coolant, so the engine nev

20240927STEERING

My 2019 Mazda CX9 when you turn the steering wheel it makes a clicking noise. I brought car to a mechanic and was told there is a loose bolt in steering column. Mazda has a TSB bulletin on this issue TSB# 06-001/24 dated 01/23/2024. When I brought car to Palisades Mazda two other customers on line with me have the same issue. I looked on internet and found alot of people are having the same issue. Mazda is aware of this problem and it is a defect. Mazda is fixing this problem for cars under warranty but charging customers past warranty to replace the complete steering column to fix a loose bolt,

20240629ENGINE

I have a coolant leak that I have not been able to locate. Despite replacing the radiator, the leak persists. When I contacted the dealer to inquire about estimates for changing the water pump and timing chain, they advised that it would be more cost-effective to replace the entire engine, which would require removing the existing engine at a starting cost of $5,000, with a new engine costing approximately $6,000. They suggested that if I'm already experiencing issues, it might be better to either replace the engine or consider selling the vehicle and purchasing a new one. This response implies that the dealer might be aware of a larger underlying issue and prefers not to address it directly. Experiencing a coolant leak while on the freeway can lead to serious consequences. It can cause the engine to overheat, potentially resulting in significant engine damage and a complete breakdown. This not only poses a safety risk to the driver and passengers but also to other motorists due to th

20240629UNKNOWN OR OTHER

I have a coolant leak that I have not been able to locate. Despite replacing the radiator, the leak persists. When I contacted the dealer to inquire about estimates for changing the water pump and timing chain, they advised that it would be more cost-effective to replace the entire engine, which would require removing the existing engine at a starting cost of $5,000, with a new engine costing approximately $6,000. They suggested that if I'm already experiencing issues, it might be better to either replace the engine or consider selling the vehicle and purchasing a new one. This response implies that the dealer might be aware of a larger underlying issue and prefers not to address it directly. Experiencing a coolant leak while on the freeway can lead to serious consequences. It can cause the engine to overheat, potentially resulting in significant engine damage and a complete breakdown. This not only poses a safety risk to the driver and passengers but also to other motorists due to th

20240613ENGINE

2019 Mazda CX-9 Coolant Leak. 1st warning light just discovered on June 10, 2024. Dealership quoted not under warranty and will cost $14,000 to replace engine. Mazda has an open TSB Technical Service Bulletin for this and many other Mazda's with the same engine- TSB-Coolant Leaks at Cylinder Heads, Bulletin # - 01-013/21 issued 10/15/21 (CRACKED CYLINDER HEADS). Need Mazda to stand by their product and remedy impacted owners.

20240606ENGINE

Started with rough idle then got overheating msg on dashboard. After the diagnostics they found cracked cylinder head and quoted $6000 for replacement. Called Mazda USA and they denied our claim. Car is under 5yrs old & around 74k. While working on the car they noticed the turbo needed it to be rebuilt. Another $2k. There is TSB out for this and it’s a known problem, lot of others having/had same issues. Never had a car that needed an engine replacement even before car is paid off.

20240605ENGINE

In June of 2022, Mazda issued a TSB for an engine flaw that cause coolant to leak in to the engine and significant overheating occurred. This overheating causes the head to warp. The TSB states that the only repair for this is a newer model engine. This happened to my Mazda CX9 and quite a few more. There are class action suits currently ongoing. Mazda never made its owners aware of the TSB. The car can shut down on the highway which is dangerous to all.

20240517ENGINE

Have been making repairs back to back since I bought it had to do four oil changes within that year then tires were completely worn electrical problems kept freezing spark plugs completely burnt discs were really rust car automatically turned off even though the battery is still good and still had gas had that happen twice and did more of a history search in it has had more complaints before every time try to take it to Mazda always be something with their system

Compare 2019MAZDACX-9 to Similar Vehicles

NHTSA Investigations 1 Open

View all investigations

Frequently Asked Questions

How many complaints does the 2019 MAZDA CX-9 have?
The 2019 MAZDA CX-9 has 69 NHTSA complaints, 1 crashes, 0 fires, 0 injuries, and 0 deaths reported.
What is the safety rating for the 2019 MAZDA CX-9?
The 2019 MAZDA CX-9 received an overall NHTSA safety rating of 5/5, front crash rating of 4/5, side crash rating of 5/5, and rollover rating of 4/5.
Are there any recalls for the 2019 MAZDA CX-9?
Yes, the 2019 MAZDA CX-9 has 2 recall(s). The most common affected component is TIRES:TREAD/BELT. Recalls are issued by NHTSA and manufacturers must provide a free remedy.
What are the most common problems with the 2019 MAZDA CX-9?
The most-complained component for the 2019 MAZDA CX-9 is ENGINE with 20 complaints. Other frequently reported areas include UNKNOWN OR OTHER and ELECTRICAL SYSTEM.
Is the 2019 MAZDA CX-9 safe to buy?
Review the complaint history, crash and fire reports, safety ratings, and recall status on this page to make an informed decision. The 2019 MAZDA CX-9 has an NHTSA safety rating of 5/5. Compare with other model years using the links above.
Where does this data come from?
All complaint, recall, and safety rating data is sourced from the National Highway Traffic Safety Administration (NHTSA). Complaints are filed by vehicle owners through NHTSA's Office of Defects Investigation.

Vehicle Safety Guides

Data as of 2025. Sources: NHTSA Office of Defects Investigation (ODI) complaints database, NHTSA recall campaign API, NHTSA NCAP crash-test ratings, and NHTSA FARS for fatality cross-reference.