2011 MAZDA CX-9

207 complaints filed with NHTSA.

207
Complaints
10
Crashes
5
Fires
2
Injuries
0
Deaths

NHTSA Safety Rating

Not Rated/5
Overall
Not Rated/5
Front Crash
Not Rated/5
Side Crash
4/5
Rollover

Complaints by Component

ComponentCount
SERVICE BRAKES97
POWER TRAIN24
AIR BAGS22
ENGINE15
ELECTRICAL SYSTEM5
UNKNOWN OR OTHER5
SUSPENSION5
ELECTRONIC STABILITY CONTROL (ESC)4
STEERING4
VEHICLE SPEED CONTROL4
WHEELS3
EXTERIOR LIGHTING3
SERVICE BRAKES, HYDRAULIC2
SEAT BELTS2
TRACTION CONTROL SYSTEM1

Recalls (4)

19V78200031/10/2019

AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE

Mazda North American Operations (Mazda) is recalling certain 2007-2012 CX-7, CX-9, and 2009-2012 Maza6 vehicles. These vehicles had their passenger frontal air bag inflators previously replaced under a prior recall using inflators of the same design. The inflators may explode due to propellant deg

17V42900029/06/2017

AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE

Mazda North America Operations (Mazda) is recalling certain 2009-2011 Mazda6, and 2007-2011 CX-7 and CX-9 vehicles. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the

15V45100020/07/2015

SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT

Mazda North American Operations (Mazda) is recalling certain model year 2007-2014 CX-9 vehicles manufactured October 24, 2006, to December 28, 2013. The affected vehicles have front suspension ball joints that may corrode from water leaking into the fitting.

18V71700012/10/2018

AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE

Mazda North American Operations (Mazda) is recalling certain 2014-2015 Mazda CX-9 vehicles sold, or ever registered in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan),

Recent Complaints

20250801CrashAIR BAGS

The contact owns a 2011 Mazda CX-9. The contact stated that while attempting to park the vehicle at a slow speed in the driveway, the vehicle suddenly experienced unintended acceleration, lurched forward, and crashed into a tree before coming to a stop. The contact was unable to stop the vehicle during the sudden unintended acceleration. During the failure the vehicle sustained front end damages, but no air bags had deployed. No injuries were reported. The cause of the failure was not yet determ

Mileage: 173,000

20250801CrashVEHICLE SPEED CONTROL

The contact owns a 2011 Mazda CX-9. The contact stated that while attempting to park the vehicle at a slow speed in the driveway, the vehicle suddenly experienced unintended acceleration, lurched forward, and crashed into a tree before coming to a stop. The contact was unable to stop the vehicle during the sudden unintended acceleration. During the failure the vehicle sustained front end damages, but no air bags had deployed. No injuries were reported. The cause of the failure was not yet determ

Mileage: 173,000

20200102CrashSERVICE BRAKES

TL* THE CONTACT OWNS A 2011 MAZDA CX9. THE CONTACT STATED THAT WHILE HIS WIFE WAS DRIVING APPROXIMATELY 13 MPH AND ATTEMPTING TO SLOW DOWN, THE BRAKE PEDAL WAS HARDER THAN USUAL TO DEPRESS. AS A RESULT, THE DRIVER REAR ENDED THE VEHICLE IN FRONT CAUSING A FIVE VEHICLE COLLISION AT A TRAFFIC LIGHT. NONE OF THE FRONTAL AIR BAGS DEPLOYED. THE POLICE WERE PRESENT AND A POLICE REPORT WAS FILED. THERE WERE NO INJURIES REPORTED. THE VEHICLE WAS TOWED TO AN IMPOUND LOT WHERE THE INSURANCE COMPANY WAS

Mileage: 86,000

20200102CrashAIR BAGS

TL* THE CONTACT OWNS A 2011 MAZDA CX9. THE CONTACT STATED THAT WHILE HIS WIFE WAS DRIVING APPROXIMATELY 13 MPH AND ATTEMPTING TO SLOW DOWN, THE BRAKE PEDAL WAS HARDER THAN USUAL TO DEPRESS. AS A RESULT, THE DRIVER REAR ENDED THE VEHICLE IN FRONT CAUSING A FIVE VEHICLE COLLISION AT A TRAFFIC LIGHT. NONE OF THE FRONTAL AIR BAGS DEPLOYED. THE POLICE WERE PRESENT AND A POLICE REPORT WAS FILED. THERE WERE NO INJURIES REPORTED. THE VEHICLE WAS TOWED TO AN IMPOUND LOT WHERE THE INSURANCE COMPANY WAS

Mileage: 86,000

20150630CrashAIR BAGS

I OWN A 2011 MAZDA CX-9. ANOTHER VEHICLE CRASHED HEAD ON INTO MY VEHICLE WHILE IT WAS IDLING STOPED AT A STOP SIGN WHEN IMPACT ACCURSED . THE AIR BAGS FAILED TO DEPLOY AND BOTH FRONT PASSENGER SEAT BELTS DID NOT RETRACT. THERE WERE INJURIES AND A POLICE REPORT WAS FILED. THE VEHICLE WAS TAKEN TO AN AUTOBODY SHOP FOR REPAIR; HOWEVER, A DIAGNOSTIC TEST WAS NOT PERFORMED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS 104,5

Mileage: 104,585

20150626CrashAIR BAGS

TL* THE CONTACT OWNS A 2011 MAZDA CX-9. ANOTHER VEHICLE CRASHED HEAD ON INTO THE CONTACT'S VEHICLE WHILE IT WAS IDLING. THE AIR BAGS FAILED TO DEPLOY AND BOTH FRONT PASSENGER SEAT BELTS DID NOT RETRACT. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TAKEN TO AN AUTOBODY SHOP FOR REPAIR; HOWEVER, A DIAGNOSTIC TEST WAS NOT PERFORMED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS 104,585.

Mileage: 104,585

20150626CrashSEAT BELTS

TL* THE CONTACT OWNS A 2011 MAZDA CX-9. ANOTHER VEHICLE CRASHED HEAD ON INTO THE CONTACT'S VEHICLE WHILE IT WAS IDLING. THE AIR BAGS FAILED TO DEPLOY AND BOTH FRONT PASSENGER SEAT BELTS DID NOT RETRACT. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TAKEN TO AN AUTOBODY SHOP FOR REPAIR; HOWEVER, A DIAGNOSTIC TEST WAS NOT PERFORMED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS 104,585.

Mileage: 104,585

20150608CrashSERVICE BRAKES

THE BRAKES DID NOT RESPOND TO TYPICAL PRESSURE REQUIRED TO STOP... WHEN I PUSHED HARDER ON THE BRAKE PEDAL IT FELT LIKE THE BRAKES WERE STARTING TO ENGAGE, HOWEVER I COULD NOT GET THEM TO FULLY ENGAGE AND STOP IN TIME TO AVOID REAR ENDING THE VEHICLE IN FRONT OF ME. I TOOK EVASIVE ACTION AND JUMPED THE CURB AND DIRECTED THE VEHICLE AT BANK OF NEWSPAPER STANDS IN ORDER TO COME TO A COMPLETE STOP.

Mileage: 74,000

20150204FireELECTRICAL SYSTEM

TL* THE CONTACT OWNS A 2011 MAZDA CX-9. WHILE DRIVING 45 MPH AT NIGHT, THE CONTACT NOTICED A FLICKERING LIGHT COMING FROM THE FRONT END OF THE VEHICLE. THE CONTACT MERGED TO THE SIDE OF THE ROAD. AFTER INSPECTING THE VEHICLE, THE CONTACT NOTICED THAT FLAMES ENGULFED THE ENGINE. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. A POLICE REPORT WAS FILED. NEITHER THE CONTACT NOR THE PASSENGER SUSTAINED ANY INJURIES. THE CAUSE OF THE FIRE WAS NOT DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEA

Mileage: 65,000

20150204FireENGINE

TL* THE CONTACT OWNS A 2011 MAZDA CX-9. WHILE DRIVING 45 MPH AT NIGHT, THE CONTACT NOTICED A FLICKERING LIGHT COMING FROM THE FRONT END OF THE VEHICLE. THE CONTACT MERGED TO THE SIDE OF THE ROAD. AFTER INSPECTING THE VEHICLE, THE CONTACT NOTICED THAT FLAMES ENGULFED THE ENGINE. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. A POLICE REPORT WAS FILED. NEITHER THE CONTACT NOR THE PASSENGER SUSTAINED ANY INJURIES. THE CAUSE OF THE FIRE WAS NOT DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEA

Mileage: 65,000

20141117FireENGINE

WHILE DRIVING ON INTERSTATE 77, NORTH BOUND, AT 55MPH, OTHER MOTORISTS INFORMED ME THAT MY CAR WAS ON FIRE UNDERNEATH. THERE WERE NO DASHBOARD WARNING LIGHTS OR SIGNALS THAT CAME ON IT LIGHT UP AS A WARNING SIGN. I PULLED OVER TO THE SIDE OF THE ROAD, THE FIRE DEPARTMENT AND SHERIFF'S OFFICE PUT OUT THE FIRE AND THE CAR WAS TOWED. THE CAR IS QUITE NEW AND WITH VERY LOW MILEAGE. WELL MAINTAINED CAR. NO RECENT WORK OTHER THAN REGULAR OIL CHANGE. MAZDA DENIES ANY PROBLEMS WITH THIS CAR. *TR

Mileage: 30,345

20141117FireELECTRICAL SYSTEM

WHILE DRIVING ON INTERSTATE 77, NORTH BOUND, AT 55MPH, OTHER MOTORISTS INFORMED ME THAT MY CAR WAS ON FIRE UNDERNEATH. THERE WERE NO DASHBOARD WARNING LIGHTS OR SIGNALS THAT CAME ON IT LIGHT UP AS A WARNING SIGN. I PULLED OVER TO THE SIDE OF THE ROAD, THE FIRE DEPARTMENT AND SHERIFF'S OFFICE PUT OUT THE FIRE AND THE CAR WAS TOWED. THE CAR IS QUITE NEW AND WITH VERY LOW MILEAGE. WELL MAINTAINED CAR. NO RECENT WORK OTHER THAN REGULAR OIL CHANGE. MAZDA DENIES ANY PROBLEMS WITH THIS CAR. *TR

Mileage: 30,345

20140331CrashSERVICE BRAKES

BRAKES FAILED TO ENGAGE 3 TIMES THIS MORNING, THE FIRST TIME FAILED TO STOP THE SUV SO HAD TO SWERVE TO THE CENTER MEDIAN AND SLIGHTLY HIT THE METAL BARRIER. THEN GOING BACK HOME MAKING A TURN, BRAKES FAILED AGAIN TO ENGAGE. SEEMS THIS HAPPENED WHEN MAKING TURNS. BROUGHT TO THE MAZDA DEALER, TOLD THEM ABOUT ONGOING INVESTIGATION BY NHTSA ABOUT MAZDA CX9 2010-2011 BRAKE PROBLEMS. THEY DID A THOROUGH CHECK BUT COULD NOT DUPLICATE THE PROBLEM SO NOTHING WAS FIXED. IT MIGHT BE THE BRAKE BOOSTER. I'M

Mileage: 16,300

20130626FirePOWER TRAIN

2011 MAZDA CX-9. CONSUMER WRITES IN REGARDS TO VEHICLE FIRE CAUSED BY TRANSMISSION/TRANSFER CASE FAILURE. *SMD THE CONSUMER STATED THE BOTTOM OF THE VEHICLE CAUGHT ON FIRE, IT WAS PUT OUT BEFORE ANY EXCESSIVE DAMAGE WAS DONE. THE CONSUMER STATED PRIOR TO THE FIRE, THE VEHICLE STARTED VIBRATING AND WHEN SHE ATTEMPTED TO DRIVE, IT WOULD NOT MOVE.

20130515CrashSERVICE BRAKES

APPROACHING A RED LIGHT ON A DRY SUNNY DAY, MY BRAKES FAILED HALFWAY THROUGH COMING TO A STOP. AT FIRST MY VEHICLE (2011 MAZDA CX-9 SPORT WITH 56,000 MILES) WAS SLOWING DOWN NORMALLY AND THEN SUDDENLY THERE WAS GRINDING/CRUNCHING NOISES AND DESPITE PRESSING THE BRAKE, THE VEHICLE WAS NO LONGER STOPPING. I SLAMMED THE BRAKES, PUMPED A FEW TIMES, AND THE VEHICLE SIMPLY FAILED TO SLOW DOWN OR STOP CAUSING ME TO SLAM INTO THE REAR OF THE VEHICLE IN FRONT OF ME. I TOOK THE CAR INTO A MECHANIC WHO NO

Mileage: 56,770