MACK ANTHEM (AN) · model year

2020 MACK ANTHEM (AN)

4 NHTSA complaints, 2 crash reports, and 6 active recalls for this specific cohort.

NHTSA overall rating

Not crash-tested

New Car Assessment Program

The 2020MACKANTHEM (AN) carries 4 consumer safety complaints in NHTSA's Office of Defects Investigation database for this specific model-year cohort. Within that volume, owners reported 2 crashes, 0 fires, 0 injuries, and 0 fatalities. No NCAP 5-star crash-test rating is available for this model year in the federal database.

Component-level analysis is where model-year complaints become actionable: the top complaint category for the 2020 ANTHEM (AN) is service brakes with 1 filings, followed by exterior lighting (1) and air bags (1). Concentration in one or two component groups is the classic signature of a systemic defect; a flat distribution usually reflects normal aging, warranty complaints, or isolated build-plant variability. This model year has 6 active recall campaigns, which means the manufacturer is obligated to remedy the covered defect at no charge for the life of the vehicle — the full NHTSA campaign numbers are listed below.

NHTSA currently has 5 investigation files overlapping the 2020 ANTHEM (AN). Owners comparing this cohort against neighboring years should pair the counters above with the complaint-by-year trend on the parent model page — a spike in a single year often tracks to a platform refresh, a new transmission supplier, or an updated ECU calibration. Use the related-complaint feed below to read raw owner narratives before deciding whether any pattern here affects your specific use case.

4
Complaints
2
Crashes
0
Fires
0
Injuries
0
Deaths

Total Complaints

4 filings

Crashes Reported

2 reports

Source

NHTSA ODI

Federal complaints database

Complaints vs. fleet median (215)

At or below the fleet median complaint volume.

Complaints by Component

ComponentCount
SERVICE BRAKES1
EXTERIOR LIGHTING1
AIR BAGS1
STEERING1

Recalls (6)

19V05400024/01/2019

VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR

Mack Trucks, Inc. (Mack) is recalling certain 2019-2020 Mack Anthem, Granite, Pinnacle vehicles. The passenger side door down view mirror may detach from the door.

24V79200023/10/2024

SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE

Mack Trucks, Inc. (Mack) is recalling certain 2020-2025 Anthem, Granite, TerraPro and Pinnacle vehicles, equipped with Bendix EC80 Advanced Electronic Control Units (ECU). Electrical noise and low signal to the power line carrier may cause the ECU to incorrectly process commands or stop working.

19V20900018/03/2019

EXTERIOR LIGHTING

Mack Trucks, Inc. (Mack) is recalling certain 2020 Anthem and Pinnacle trucks. The conspicuity reflectors at the back of the cab may be blocked by the exhaust system. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, R

19V89600016/12/2019

STEERING:LINKAGES:DRAG:LINK:CONNECTION

Mack Trucks, Inc. (Mack) is recalling certain 2020 Anthem (AN), Granite (GR), and Pinnacle (PI) vehicles. The castle nuts and cotter pins used to connect the steering drag link to the pitman arm and steering arm may have not been correctly installed, potentially causing separation of the drag link.

25V66600006/10/2025

SEAT BELTS:FRONT:ANCHORAGE

Mack Trucks, Inc. (Mack) is recalling certain 2020-2025 Mack MD, 2019-2025 Anthem, Granite, 2024 MD Electric, and 2025 Pinnacle trucks equipped with a passenger bench seat. The seat belt anchorage bracket may be improperly welded. As such, these vehicles fail to comply with the requirements of Feder

21V23300001/04/2021

ELECTRONIC STABILITY CONTROL (ESC):CONTROL MODULE:SOFTWARE

Mack Trucks, Inc. (Mack) is recalling certain 2018-2022 Anthem (AN), Granite (GR/GU), and Pinnacle (CHU/CXU/PI) vehicles equipped with "camelback" rear suspension and electronic stability control. The vehicles may not stay in their lane at certain speeds. As such, these vehicles fail to comply wit

Recent Complaints

20251229CrashAIR BAGS

While driving on the Interstate I apparently lost control and hit a guardrail at approx 40-45mph. The impact stopped the truck causing severe damage to the vehicle the front right 1/2 of the vehicle including bumper, quarter panel with enough impact to break the front axle. I was found unconsious and spent 6 days in the hospital. I have fractures in my back and believe that possibly the airbag should have deployed? The vehicle is available at this time for inspection. I have sent notification to the manufacturer. The day prior to this accident the check ECU light came on, however it did turn off later that day. I

20251229CrashSTEERING

While driving on the Interstate I apparently lost control and hit a guardrail at approx 40-45mph. The impact stopped the truck causing severe damage to the vehicle the front right 1/2 of the vehicle including bumper, quarter panel with enough impact to break the front axle. I was found unconsious and spent 6 days in the hospital. I have fractures in my back and believe that possibly the airbag should have deployed? The vehicle is available at this time for inspection. I have sent notification to the manufacturer. The day prior to this accident the check ECU light came on, however it did turn off later that day. I

20200309EXTERIOR LIGHTING

LED MARKER LAMPS ARE IN A SEALED UNIT WHICH ARE NOT SERVICEABLE ROADSIDE, LEADING TO LOW VISIBILITY UNDER CERTAIN LIGHTING AND APPROACH CONDITIONS TO OTHER VEHICLES. ALSO CREATES VIOLATIONS WHILE ON THE ROAD UNDER SECTION 393 AS THE DRIVER AND/ OR ROAD SERVICE VENDOR CANNOT SERVICE A PART WITHOUT RETURNING TO A DEALER OR STOCKING SUPPLIER. THIS IS DANGEROUS BOTH IN TRAVELING AND STATIONARY POSITIONS.

Mileage: 35,000

20191126SERVICE BRAKES

TL* THE CONTACT OWNS A 2020 MACK ANTHEM. THE CONTACT STATED THAT EACH TIME THE BRAKE PEDAL WAS DEPRESSED, THE VEHICLE MOVED FROM SIDE TO SIDE, THE WHEELS WOULD JUMP, AND THE HOOD ATTEMPTED TO OPEN. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO NEXTRAN TRUCK CENTERS (2200 W LANDSTREET RD, ORLANDO, FL 32809, (407) 855-1200) WHERE THE DRUM, BRAKE LINE, AND BRAKE ADJUSTMENTS WERE COMPLETED. THE VEHICLE WAS REPAIRED. THE CONTACT ALSO STATED THAT THE VEHICLE WAS TAKEN ON THREE DIFFERENT OCCASIONS TO THE SAME DEALER FOR THE SAME FAILURE, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED CASE NUMBER: 12139296. THE FAILURE MILEAGE WAS APPROXIMATELY 28,000.

Mileage: 28,000

Compare 2020MACKANTHEM (AN) to Similar Vehicles

NHTSA Investigations

Frequently Asked Questions

How many complaints does the 2020 MACK ANTHEM (AN) have?
The 2020 MACK ANTHEM (AN) has 4 NHTSA complaints, 2 crashes, 0 fires, 0 injuries, and 0 deaths reported.
Are there any recalls for the 2020 MACK ANTHEM (AN)?
Yes, the 2020 MACK ANTHEM (AN) has 6 recall(s). The most common affected component is VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR. Recalls are issued by NHTSA and manufacturers must provide a free remedy.
What are the most common problems with the 2020 MACK ANTHEM (AN)?
The most-complained component for the 2020 MACK ANTHEM (AN) is SERVICE BRAKES with 1 complaints. Other frequently reported areas include EXTERIOR LIGHTING and AIR BAGS.
Is the 2020 MACK ANTHEM (AN) safe to buy?
Review the complaint history, crash and fire reports, safety ratings, and recall status on this page to make an informed decision. No NHTSA crash test rating is available for this model year. Compare with other model years using the links above.
Where does this data come from?
All complaint, recall, and safety rating data is sourced from the National Highway Traffic Safety Administration (NHTSA). Complaints are filed by vehicle owners through NHTSA's Office of Defects Investigation.

Vehicle Safety Guides

Data as of 2025. Sources: NHTSA Office of Defects Investigation (ODI) complaints database, NHTSA recall campaign API, NHTSA NCAP crash-test ratings, and NHTSA FARS for fatality cross-reference.