2011 LINCOLN MKZ HYBRID

The contact owns a 2011 Lincoln MKZ Hybrid. The contact stated while driving at an undisclosed speed, the contact became aware that the electronic power steering was not functioning properly, requiring an increased effort to maneuver the vehicle. The EPS warning light was illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the steering rack. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 15V340000 (Steering), but the VIN was not included. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 130,000.

Mileage: 130,000

The contact owns a 2011 Lincoln MKZ Hybrid. The contact stated that while driving at 45 MPH, the brake service warning light illuminated. The contact used excessive force on the brake pedal and the brake pedal was depressed to the floorboard. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 168,258.

Mileage: 168,258

The contact owns a 2011 Lincoln MKZ Hybrid. The contact stated while driving 20 MPH and depressing the brake pedal, the brake pedal went down to the floorboard and the stopping distance was extended. The "Check Braking System" and "Service Advancetrac" messages were displayed. The ABS, brakes, and the electronic stability control warning lights were illuminated. The contact veered to the side of the road and engaged the electronic parking brake. The contact stated that when she turned off and restarted the vehicle, the warning lights turned off and the vehicle operated as needed. The contact stated that the failure recurred on two separate occasions; however, on the last occasion, the warning lights remained illuminated upon restarting the vehicle, and the brake failure persisted. The dealer was not notified of the failure. The vehicle was not diagnosed nor repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure m

Mileage: 95,000

The contact owns a 2011 Lincoln MKZ Hybrid. The contact stated that while driving at 30 MPH, the brakes failed to operate upon depression of the brake pedal with several unknown warning lights flashing on the instrument panel. The contact immediately applied the parking brake and drifted the vehicle off to the roadway. The contact restarted the vehicle three times and the warning lights reappeared on the instrument panel. The contact drove the vehicle home and later had the vehicle towed to a dealer. The dealer inspected the vehicle and informed him that the ABS hydraulic control unit was defective and needed to be replaced. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 69,500. The contact stated that the vehicle was repaired.

Mileage: 69,500

The contact owns a 2011 Lincoln MKZ Hybrid. The contact stated that while driving at 30 MPH, the brakes failed to operate upon depression of the brake pedal with several unknown warning lights flashing on the instrument panel. The contact immediately applied the parking brake and drifted the vehicle off to the roadway. The contact restarted the vehicle three times and the warning lights reappeared on the instrument panel. The contact drove the vehicle home and later had the vehicle towed to a dealer. The dealer inspected the vehicle and informed him that the ABS hydraulic control unit was defective and needed to be replaced. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 69,500. The contact stated that the vehicle was repaired.

Mileage: 69,500

The contact owns a 2011 Lincoln MKZ Hybrid. The contact stated that upon starting the vehicle, the power steering failure message was displayed. The vehicle was not taken to a dealer or independent mechanic to be diagnosed or repaired. The contact was relating the failure to NHTSA Campaign Number: 15V34000 (Steering). The manufacturer was notified of the failure and confirmed that the vehicle was not repaired under the recall, and that the recall had expired. The approximate failure mileage was 128,000.

Mileage: 128,000

TL* THE CONTACT OWNS A 2011 LINCOLN MKZ HYBRID. WHILE THE CONTACT ENTERED THE DRIVEWAY AT APPROXIMATELY 3 MPH, THE STEERING SEIZED AND THE POWER STEERING ASSIST AND TRACTION CONTROL WARNING INDICATORS ILLUMINATED. THE CONTACT MANAGED TO DRIVE THE VEHICLE TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING ASSIST FAILED AND NEEDED TO BE REPLACED. GRIFFIN PHILLIS FORD (PA-257, SENECA, PA 16346, (814) 676-9295) REPROGRAMMED THE STEERING THREE ADDITIONAL TIMES, BUT THE SAME FAILURE RECURRED MULTIPLE TIMES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED THE CONTACT WITH CASE NUMBER: 24287519. THE CONTACT MENTIONED NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE FAILURE MILEAGE WAS APPROXIMATELY 74,700.

Mileage: 74,700

GOT IN MY CAR PUT IT IN REVERSE AND LOST POWER STEERING. FORD SAID ONLY SOME MKZ HYBIRDS ARE RECALLED BUT MINE ISN'T ON THE LIST. EVIDENTLY FROM WHAT I READ ALL OF THEM SHOULD BE RECALLED. MY CAR ONLY HAS 76,000 MILES ON IT SOME PEOPLE WAS A LOT LESS. I WAS LUCKY I WASN'T DRIVING AT THE TIME. WE LIVE ON A FIXED INCOME AND CAN'T AFFORD THE COST TO GET IT FIXED AT THE DEALERSHIP WHO WILL CHARGE A FORTUNE. I BOUGHT THIS CAR A MONTH AGO USED AND NOW AM OUT THE MONEY I PAID FOR IT. I PAID CASH.

Mileage: 76,000

TL* THE CONTACT OWNS A 2011 LINCOLN MKZ HYBRID. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V001000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AN UNKNOWN DEALER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LINCOLN MKZ HYBRID. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) AND STATED THAT THE MANUFACTURER FAILED TO REPAIR THE VEHICLE WITHIN A REASONABLE AMOUNT OF TIME. NICK MAYER FORD (6200 MAYFIELD RD, MAYFIELD, OH 44124) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT AVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TAKATA RECALL. MY DEFECTIVE AIRBAGS HAVE NEVER BEEN REMEDIED. OFFER OF TEMPORARY RENTAL CAR NEVER DONE. DEALERSHIP SAS THEY DON'T HAVE ANY AVAILABLE TO THEM. I CAN'T DRIVE CAR. WHAT AM I SUPPOSED TO DO? NEED HELP.

TAKATA RECALL. MY DEFECTIVE AIRBAGS HAVE NEVER BEEN REMEDIED. OFFER OF TEMPORARY RENTAL CAR NEVER DONE. DEALERSHIP SAS THEY DON'T HAVE ANY AVAILABLE TO THEM. I CAN'T DRIVE CAR. WHAT AM I SUPPOSED TO DO? NEED HELP.

TAKATA RECALL. MY DEFECTIVE AIRBAGS HAVE NEVER BEEN REMEDIED. OFFER OF TEMPORARY RENTAL CAR NEVER DONE. DEALERSHIP SAS THEY DON'T HAVE ANY AVAILABLE TO THEM. I CAN'T DRIVE CAR. WHAT AM I SUPPOSED TO DO? NEED HELP.

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LINCOLN MKZ HYBRID. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTICE IN 2017. THE DEALER (VISTA FORD WOODLAND HILLS, 21501 VENTURA BLVD, WOODLAND HILLS, CA 91364) STATED THAT THE PARTS WERE UNAVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS ALSO CONTACTED AND CONFIRMED THAT THE PARTS WERE UNAVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LINCOLN MKZ HYBRID. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS), WHICH INDICATED THAT THE PART WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

EARLY THIS SUMMER THE FRONT PASSENGER DOOR OPEN/LOCK MECHANISM BROKE. THE DOOR CAN NOT BE LOCKED. IT CAN BE OPENED FROM INSIDE BUT WITH MORE FORCE THAN USUAL. A FEW MONTHS LATER THE VERY SAME PROBLEM OCCURRED WTH THE DRIVER SIDE, FRONT, MECHANISM. THIS SEEMS TO BE A DESIGN FLAW AND NOT A COINCIDENCE.

Mileage: 90,000

THE PROBLEM IS, EVERY TIME THEY REPLACED THE PART THE NEW PART WAS NO GOOD EITHER AND BROKE BACK DOWN TAKING OUT OUR POWER STEERING OUT TIME AND TIME AGAIN AND 'INCREASING THE RISK OF ACCIDENT' LIKE THE RECALL LETTER TO FORD AND LINCOLN DEALERS SENT BY MICHAEL BERARDI SAID IT WOULD. I HAVE A COPY. THE RESPONSE AS CAN BE SEEN ENCLOSED REVISITED DAY ONE WHEN WE CALLED LINCOLN ABOUT THE RECALL, AND THEY TOLD US IT WASN'T UNDER RECALL. YOU DON'T KNOW YOUR OWN RECALL AND YOUR CALLING IT A WARRANTY. PART ONE OF THE RECALL REPROGRAMS THE POWER STEERING CONTROL MODULE IF IT IS THROWING A CODE. SECTION 2 THEN KICKS IN, AND IF IN THE NEXT 100,000 MILES THE MODULE GOES WRONG IT GETS REPLACED AT YOUR COST FOR PARTS, LABOR, ETC. YET, NOT ONLY WAS I TOLD NO GO PAY FOR IT MYSELF THE FIRST TIME, NOW AFTER THE 6TH BREAKDOWN AND MY PLEA FOR HELP THEY ANSWER AS CLUELESSLY AS THE FIRST. THEY ARE ALSO ADDRESSING A RECALL AS A WARRANTY. NOR COULD YOU EVEN FILL IN MY VEHICLE TYPE WHERE THAT WENT WHEN

Mileage: 62,000

WE TOOK IT IN FOR THE POWER STEERING RECALL WE DISCOVERED WHEN WE LOST ALL POWER STEERING AND ALMOST CRASHED. THE DEALERSHIP IS FIXING IT FOR THE 5TH TIME IN 6 WEEKS AND IT WON'T FIX. WE KEEP DANGEROUSLY LOOSING POWER STEERING. WERE MINISTERS AND SERVE AT OUR OWN COSTS WE CAN'T AFFORD TO BE IN DANGER AND NOT BE ABLE TO TRUST OUR CAR. THEY WON'T STOP TRYING TO FIX WHAT CLEARLY THEY CAN'T FIX. WE FEEL THEY SHOULD REPLACE THE VEHICHLE. OUR POWER STEERING HAS NOW GONE OUT WHILE DRIVING 5 TIMES. IT'S DANGEROUS AND WE FEEL LINCOLN WHO INITIALLY SAID IT WASN'T ON RECALL WHEN WE CONTACTED THEM IS BEING IRRESPONSIBLE BY NOT PROTECTING US BY TAKING BACK THEIR DEFECTIVE AND DANGEROUS VEHICHLE THAT WE ARE STILL MAKING PAYMENTS ON. IT ONLY HAS 62,000 MILES ON IT THERE SHOULD BE NO REASON FOR THIS

Mileage: 61,650

TL* THE CONTACT OWNS A 2011 LINCOLN MKZ HYBRID. THE CONTACT STATED THAT THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER WHILE THE VEHICLE WAS IN OPERATION. THE DEALER (GANLEY LINCOLN, 6930 PEARL RD, MIDDLEBURG HEIGHTS, OH 44130, (440) 845-6000) REPLACED THE ELECTRONIC POWER STEERING UNIT. TWO MONTHS LATER, THE FRONT SUSPENSION ASSEMBLIES FAILED AND THE CONTACT CONTINUED TO HEAR AN ABNORMAL NOISE. THE MANUFACTURER ISSUED NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING), BUT THE VEHICLE WAS NOT INCLUDED IN THE RECALL. THREE STEERING TSBS AND ONE SUSPENSION TSB WERE ISSUED, BUT NO RECALLS FOR THE SUSPENSION. THE MANUFACTURER PROVIDED NO REMEDY OTHER THAN SUGGESTING THAT THE DEALER REPLACE THE PART. THE APPROXIMATE FAILURE MILEAGE WAS 45,000. *LN

Mileage: 45,000

TL* THE CONTACT OWNS A 2011 LINCOLN MKZ HYBRID. THE CONTACT STATED THAT THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER WHILE THE VEHICLE WAS IN OPERATION. THE DEALER (GANLEY LINCOLN, 6930 PEARL RD, MIDDLEBURG HEIGHTS, OH 44130, (440) 845-6000) REPLACED THE ELECTRONIC POWER STEERING UNIT. TWO MONTHS LATER, THE FRONT SUSPENSION ASSEMBLIES FAILED AND THE CONTACT CONTINUED TO HEAR AN ABNORMAL NOISE. THE MANUFACTURER ISSUED NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING), BUT THE VEHICLE WAS NOT INCLUDED IN THE RECALL. THREE STEERING TSBS AND ONE SUSPENSION TSB WERE ISSUED, BUT NO RECALLS FOR THE SUSPENSION. THE MANUFACTURER PROVIDED NO REMEDY OTHER THAN SUGGESTING THAT THE DEALER REPLACE THE PART. THE APPROXIMATE FAILURE MILEAGE WAS 45,000. *LN

Mileage: 45,000