Total Complaints
14 filings
JAGUAR XJ · model year
14 NHTSA complaints, 3 crash reports, and 3 active recalls for this specific cohort.
NHTSA overall rating
Not crash-tested
New Car Assessment Program
The 2004JAGUARXJ carries 14 consumer safety complaints in NHTSA's Office of Defects Investigation database for this specific model-year cohort. Within that volume, owners reported 3 crashes, 0 fires, 0 injuries, and 0 fatalities. No NCAP 5-star crash-test rating is available for this model year in the federal database.
Component-level analysis is where model-year complaints become actionable: the top complaint category for the 2004 XJ is vehicle speed control:accelerator pedal with 2 filings, followed by suspension (2) and power train:automatic transmission (1). Concentration in one or two component groups is the classic signature of a systemic defect; a flat distribution usually reflects normal aging, warranty complaints, or isolated build-plant variability. This model year has 3 active recall campaigns, which means the manufacturer is obligated to remedy the covered defect at no charge for the life of the vehicle — the full NHTSA campaign numbers are listed below.
NHTSA currently has 2 investigation files overlapping the 2004 XJ. Owners comparing this cohort against neighboring years should pair the counters above with the complaint-by-year trend on the parent model page — a spike in a single year often tracks to a platform refresh, a new transmission supplier, or an updated ECU calibration. Use the related-complaint feed below to read raw owner narratives before deciding whether any pattern here affects your specific use case.
Total Complaints
14 filings
Crashes Reported
3 reports
Source
NHTSA ODI
Federal complaints database
At or below the fleet median complaint volume.
| Component | Count |
|---|---|
| VEHICLE SPEED CONTROL:ACCELERATOR PEDAL | 2 |
| SUSPENSION | 2 |
| POWER TRAIN:AUTOMATIC TRANSMISSION | 1 |
| SERVICE BRAKES, HYDRAULIC:PEDALS AND LINKAGES | 1 |
| VISIBILITY:WINDSHIELD WIPER/WASHER:MOTOR | 1 |
| TIRES:SIDEWALL | 1 |
| WHEELS | 1 |
| VEHICLE SPEED CONTROL | 1 |
| STRUCTURE:BODY | 1 |
| SERVICE BRAKES | 1 |
| ENGINE | 1 |
| UNKNOWN OR OTHER | 1 |
SERVICE BRAKES, HYDRAULIC
JAGUAR IS RECALLING 14,551 MY 2004 XJ VEHICLES. A POTENTIAL CONCERN HAS BEEN IDENTIFIED WITH THE INSTALLATION OF A NOISE VIBRATION AND HARSHNESS (NVH) PAD FITTED TO THE UNDER TRAY AND ITS INTERACTION WITH THE REAR UNDER FLOOR BRAKE PIPES, REAR CROSS MEMBER BRAKE PIPES, AND THEIR UNIONS. A REVIEW OF
AIR BAGS:FRONTAL
ON CERTAIN PASSENGER VEHICLES, THE PASSENGER AIR BAG TRIM COMPONENTS HAVE A POOR APERTURE EDGE.
POWER TRAIN:AUTOMATIC TRANSMISSION
ON CERTAIN PASSENGER VEHICLES EQUIPPED WITH AUTOMATIC TRANSMISSIONS, WITH THE FORWARD DRIVE GEAR SELECTED AND THE VEHICLE STATIONARY OR IN A FORWARD MOTION, THE GEARBOX COULD POTENTIALLY SELECT REVERSE GEAR, WITHOUT INDICATION.
I WAS HAVING A PROBLEM WITH LEAKING BRAKE FLUID AND A FRIEND WITH THE SAME YEAR AND MODEL CAR TOLD ME ABOUT A RECALL ON THEIR CAR FOR THE SAME PROBLEM . THIS PROBLEM IS CAUSED BY PADDING INSTALLED FOR SOUND PROOFING ON THE UNDERSIDE OF THE VEHICLE WHICH TRAPS DIRT AND MOISTURE AND CAUSES THE BRAKE LINES TO PREMATURELY RUST WHICH I HAVE AN ISSUE WITH. AFTER HAVING THE PANELS REMOVED FOR INSPECTION IT WAS CONFIRMED THAT THE PADS ARE INSTALL ON THIS PARTICULAR VEHICLE AND THE RUST ISSUE IS PRESENT AS WELL . WHEN I ENTERED MY VIN NUMBER INTO YOUR SYSTEM IT'S TELLING ME THERE ARE NO OPEN OR IN REPAIRED RECALLED ON MY CAR HOW COULD THAT BE?
Mileage: 132,000
MADE A 500 MILE ROAD WHEN THE AIR SUSPENSION FAULT MESSAGE CAME ON ( YELLOW LIGHT), BUT THAT HAD HAPPENED PERIODICALLY AND SEEMED TO BE A COMPUTER FAULT. THE CAR RAN FINE. THEN AFTER A 2 DAY PERIOD OF NO USE, WHEN THE CAR WAS STARTED A RED WARNING LIGHT CAME INDICATING VEHICLE TOO LOW AND ON OUTSIDE INSPECTION THE CAR WAS TOO CLOSE TO THE TIRES. IN 2010, BOTH SUSPENSION STRUTS WERE REPLACED.
Mileage: 105,000
BRAKING ON STREET TO TURN INTO HOUSE DRIVE WHEN THE CAR SUDDENLY INCREASED SPEED AND BEFORE I COULD GET IT IN NEUTRAL I CRASHED INTO A HOUSE STONE WALL. PICTURES ON REQUEST.
Mileage: 67,000
BRAKING ON STREET TO TURN INTO HOUSE DRIVE WHEN THE CAR SUDDENLY INCREASED SPEED AND BEFORE I COULD GET IT IN NEUTRAL I CRASHED INTO A HOUSE STONE WALL. PICTURES ON REQUEST.
Mileage: 67,000
BRAKING ON STREET TO TURN INTO HOUSE DRIVE WHEN THE CAR SUDDENLY INCREASED SPEED AND BEFORE I COULD GET IT IN NEUTRAL I CRASHED INTO A HOUSE STONE WALL. PICTURES ON REQUEST.
Mileage: 67,000
THE REAR AIR SUSPENSION FAILED AND A WARNING LIGHT CAME ON INDICATED CAR TO LOW. *TR
Mileage: 130,000
UNINTENDED ACCELERATION WHEN BRAKING. DESCRIPTION OF INCIDENT AUGUST 5, 2010 I DID NOT DRIVE THE CAR, IT WAS PARKED IN FRONT OF MY APARTMENT. AUGUST 6, 2010 AT 12:15PM I DROVE FROM MY APARTMENT TO THE PEBBLE BEACH LODGE PARKING LOT (APPROX. 5 MILES AND 10 MINUTES). AT 4:15PM AND AFTER A LONG LUNCH AT THE LODGE I DROVE MILE TO MY BANK PARKING LOT NEAR THE LODGE. I WENT TO THE BANK AND THE PEBBLE BEACH MARKET NEARBY. AT 5PM I DROVE HOME, I WAS DRIVING ON AN ASPHALT PAVED ROAD IN PEBBLE BEACH AT APPROXIMATELY 30 TO 35 MPH AND LIGHTLY APPLIED THE BRAKE (ONLY) AROUND A CURVE AND THE CAR LURCHED FORWARD (EG, VIGOROUSLY ACCELERATED). I TOOK MY FOOT OFF THE BRAKES, I WAS STARTLED AND LET THE CAR COAST FOR A FEW FEET, THERE WAS NO TRAFFIC ON PEBBLE BEACH DRIVE AT THAT TIME. I RESUMED THE DRIVE HOME, AND I WAS VERY MUCH ALERT AND AWARE AND VERY CAREFUL, I APPLIED THE BRAKES SEVERAL TIMES WITHOUT INCIDENT AND STOPPED AT TWO STOP SIGNS BEFORE I APPROACHED THE THIRD STOP SIGN APP
Mileage: 54,000
I BOUGHT A 2004 XJR JAGUAR. IT WAS NEW AND HAD DEALER ADDED CHROME WHEELS($3,000 ADDITIONAL COST). THE RIMS WERE DEFECTIVE AND I ASKED THE DEALER TO IDENTIFY THE SUPPLIER OF THE RIMS SO THAT I COULD CONTACT THE SUPPLIER DIRECTLY. THE DEALERSHIP SAYS IT DID NOT KEEP A RECORD OF WHERE IT PURCHASED THE WHEELS. I HAVE A DIFFICULT TIME BELIEVING THAT AN AUTOMOBILE COMPANY OR DEALERSHIP IS NOT REQUIRED TO KEEPS RECORDS REGARDING PARTS ON A VEHICLE, ESPECIALLY PARTS AS CRITICAL AS THE WHEELS. PLEASE ADVISE. *TR
DT: THE CONTACT OWNS A 2004 JAGUAR XJ VANDER PLUS. THE CONTACT'S VEHICLE WAS EXPERIENCING UNWANTED ACCELERATION. IF ATTEMPTING TO MAKE A STOP ON LEVEL GROUND WITH Y FOOT ON THE BRAKES THE CAR WILL CONTINUE TO ACCELERATE AND KEEP GOING. ABOUT A YEAR AND HALF AGO HE CONTACTED THE DEALERSHIP, THEY WORKED ON THE VEHICLE, BUT TOLD THE CONTACT THAT THEY WERE UNSURE IF THEY CORRECTED THE PROBLEM BECAUSE THEY DID NOT HAVE THESE PROBLEMS ON ANY OTHER CARS. THE CONTACT BEGAN TO EXPERIENCE THIS PROBLEM ABOUT SIX MONTHS AFTER HE PURCHASED THE VEHICLE. THIS HAS OCCURRED ABOUT 3 TIMES. BUT HE IT WAS A VERY SCARY EXPERIENCE. *AK
PIRELLI TIRES (ASIMMETRICO 255/40 ZR19 96Y P ZERO) SINCE MAY 18TH, 2005, I HAVE HAD 3 BLOWOUTS AND 2 BUBBLES ON THE SIDEWALL. 13,000 ON CAR. 3 OF THE INCIDENTS WERE ON TIRES THAT WERE USED UNDER A MONTH (APPROX. 500MILES. THIS CAR IS UNSAFE TO DRIVE.
Mileage: 13,400
WHILE DRIVING IN A STORM WINDSHIELD WIPERS STOPPED MOVING. CONSUMER HAD VEHICLE TOWED, AND VEHICLE IS SCHEDULED FOR SERVICE.*AK THE WIPER MOTOR WAS REPLACED BY THE DEALER AT NO CHARGE TO THE CONSUMER. *NM
Mileage: 12,000
ACCELERATOR AND BRAKE PEDAL ARE TOO CLOSE TOGETHER CAUSING ME TO DEPRESS BOTH PEDELS AT THE SAME TIME WHEN TRYING TO STOP CAR. DEALER ADVISED ME TO TAKE THIS COMPLAINT TO ANOTHER LEVEL SINCE THERE ARE NO REMEDIES AVAILABLE. *AK
Mileage: 12,000
ACCELERATOR AND BRAKE PEDAL ARE TOO CLOSE TOGETHER CAUSING ME TO DEPRESS BOTH PEDELS AT THE SAME TIME WHEN TRYING TO STOP CAR. DEALER ADVISED ME TO TAKE THIS COMPLAINT TO ANOTHER LEVEL SINCE THERE ARE NO REMEDIES AVAILABLE. *AK
Mileage: 12,000
CONSUMER RECEIVED A RECALL NOTICE CONCERNING TRANSMISSION FAILURE. DEALER REFUSED TO REPAIR THE RECALL BECAUSE THE CONSUMER DID NOT PURCHASE THE VEHICLE FROM THAT DEALERSHIP. SERVICE MANAGER CHARLES WALLACE. *AK *NM
Data as of 2025. Sources: NHTSA Office of Defects Investigation (ODI) complaints database, NHTSA recall campaign API, NHTSA NCAP crash-test ratings, and NHTSA FARS for fatality cross-reference.
Read our methodology — how this data is sourced, computed, and verified.