Total Complaints
3 filings
JAGUAR XJ · model year
2002 JAGUAR XJ
3 NHTSA complaints for this specific cohort.
NHTSA overall rating
Not crash-tested
New Car Assessment Program
The 2002JAGUARXJ carries 3 consumer safety complaints in NHTSA's Office of Defects Investigation database for this specific model-year cohort. Within that volume, owners reported 0 crashes, 0 fires, 0 injuries, and 0 fatalities. No NCAP 5-star crash-test rating is available for this model year in the federal database.
Component-level analysis is where model-year complaints become actionable: the top complaint category for the 2002 XJ is engine and engine cooling:engine:gasoline with 1 filings, followed by structure (1) and visibility (1). Concentration in one or two component groups is the classic signature of a systemic defect; a flat distribution usually reflects normal aging, warranty complaints, or isolated build-plant variability.
NHTSA currently has 2 investigation files overlapping the 2002 XJ. Owners comparing this cohort against neighboring years should pair the counters above with the complaint-by-year trend on the parent model page — a spike in a single year often tracks to a platform refresh, a new transmission supplier, or an updated ECU calibration. Use the related-complaint feed below to read raw owner narratives before deciding whether any pattern here affects your specific use case.
3
Complaints
0
Crashes
0
Fires
0
Injuries
0
Deaths
Crashes Reported
0 reports
Source
NHTSA ODI
Federal complaints database
Complaints vs. fleet median (215)
At or below the fleet median complaint volume.
Complaints by Component
| Component | Count |
|---|---|
| ENGINE AND ENGINE COOLING:ENGINE:GASOLINE | 1 |
| STRUCTURE | 1 |
| VISIBILITY | 1 |
Recent Complaints
20100423STRUCTURE
INTERIOR ROOF LINING OVER THE BACK SEAT ALL OF A SUDDEN CAME LOOSE WITHOUT WARNING, FELL DOWN AND DANGLED FROM THE ROOF AND COMPLETELY BLOCKED THE VIEW IN THE REAR VIEW MIRROR OUT OF THE BACK WINDOW. THE VEHICLE OPERATION IN THIS CONDITION WAS TOTALLY UNSAFE TO OPERATE. THE DEALER WHERE I PURCHASED THE VEHICLE AND HAS PROVIDED ROUTINE MAINTENANCE SINCE I HAVE OWNED THE VEHICLE (MAINTENANCE RECORDS PROVE THIS), REPAIRED THE PROBLEM (REGLUED THE LINING IN PLACE WITH A SPECIAL ADHESIVE) AT MY COST ($493.75), CLAIMING THE PROBLEM WAS OUT OF WARRANTY, CONTRARY TO MY CONSUMER COMPLAINT THAT JAGUAR SHOULD PAY FOR THE REPAIR OF THIS OBVIOUS LATENT DEFECT, AND IT BEING A SEVERE SAFETY ISSUE. THE SERVICE DEPARTMENT STATED TO ME THAT JAGUAR CARS IN THE 1998 TO 2004 YEARS ROUTINELY HAD THIS PROBLEM (THIS DEALER REPAIRED MANY AND THEIR SERVICE RECORDS SHOULD PROVE THIS) BECAUSE OF A DESIGN DEFECT OF USING THE WRONG TYPE ADHESIVE OR GLUE THAT CONNECTED THE FELT ROOF LINING TO A FOAM PAD ON THE
Mileage: 38,986
20100423VISIBILITY
INTERIOR ROOF LINING OVER THE BACK SEAT ALL OF A SUDDEN CAME LOOSE WITHOUT WARNING, FELL DOWN AND DANGLED FROM THE ROOF AND COMPLETELY BLOCKED THE VIEW IN THE REAR VIEW MIRROR OUT OF THE BACK WINDOW. THE VEHICLE OPERATION IN THIS CONDITION WAS TOTALLY UNSAFE TO OPERATE. THE DEALER WHERE I PURCHASED THE VEHICLE AND HAS PROVIDED ROUTINE MAINTENANCE SINCE I HAVE OWNED THE VEHICLE (MAINTENANCE RECORDS PROVE THIS), REPAIRED THE PROBLEM (REGLUED THE LINING IN PLACE WITH A SPECIAL ADHESIVE) AT MY COST ($493.75), CLAIMING THE PROBLEM WAS OUT OF WARRANTY, CONTRARY TO MY CONSUMER COMPLAINT THAT JAGUAR SHOULD PAY FOR THE REPAIR OF THIS OBVIOUS LATENT DEFECT, AND IT BEING A SEVERE SAFETY ISSUE. THE SERVICE DEPARTMENT STATED TO ME THAT JAGUAR CARS IN THE 1998 TO 2004 YEARS ROUTINELY HAD THIS PROBLEM (THIS DEALER REPAIRED MANY AND THEIR SERVICE RECORDS SHOULD PROVE THIS) BECAUSE OF A DESIGN DEFECT OF USING THE WRONG TYPE ADHESIVE OR GLUE THAT CONNECTED THE FELT ROOF LINING TO A FOAM PAD ON THE
Mileage: 38,986
20020528ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
VEHICLE WAS LEASED NEW. VEHICLE STALLS WHEN GOING FROM REVERSE TO DRIVE AND COOLER ENGINE TEMPERATURES. DEALER SAYS THAT THERE IS NO REMEDY CURRENTLY AVAILABLE. DEALER HAS ALSO STATED THAT JAGUAR IS AWARE OF THE PROBLEM BUT DOES NOT HAVE A SOLUTION EITHER. CAR HAS LESS THAN 500 MILES ON IT. AT VEHICLE DELIVERY, VEHICLE ALSO HAD BROKEN POWER SEAT TRACK, FLAW IN HEADLIGHT AND A PAINT FLAW IN THE TRUNK.*AK
Compare 2002JAGUARXJ to Similar Vehicles
NHTSA Investigations
Frequently Asked Questions
How many complaints does the 2002 JAGUAR XJ have?▼
The 2002 JAGUAR XJ has 3 NHTSA complaints, 0 crashes, 0 fires, 0 injuries, and 0 deaths reported.
What are the most common problems with the 2002 JAGUAR XJ?▼
The most-complained component for the 2002 JAGUAR XJ is ENGINE AND ENGINE COOLING:ENGINE:GASOLINE with 1 complaints. Other frequently reported areas include STRUCTURE and VISIBILITY.
Is the 2002 JAGUAR XJ safe to buy?▼
Review the complaint history, crash and fire reports, safety ratings, and recall status on this page to make an informed decision. No NHTSA crash test rating is available for this model year. Compare with other model years using the links above.
Where does this data come from?▼
All complaint, recall, and safety rating data is sourced from the National Highway Traffic Safety Administration (NHTSA). Complaints are filed by vehicle owners through NHTSA's Office of Defects Investigation.
Vehicle Safety Guides
Data as of 2025. Sources: NHTSA Office of Defects Investigation (ODI) complaints database, NHTSA recall campaign API, NHTSA NCAP crash-test ratings, and NHTSA FARS for fatality cross-reference.
Read our methodology — how this data is sourced, computed, and verified.