Total Complaints
2 filings
FREIGHTLINER SPRINTER 2500 · model year
2013 FREIGHTLINER SPRINTER 2500
2 NHTSA complaints, 1 crash report, and 4 active recalls for this specific cohort.
NHTSA overall rating
Not crash-tested
New Car Assessment Program
The 2013FREIGHTLINERSPRINTER 2500 carries 2 consumer safety complaints in NHTSA's Office of Defects Investigation database for this specific model-year cohort. Within that volume, owners reported 1 crash, 0 fires, 2 injuries, and 0 fatalities. For crash performance, NHTSA's New Car Assessment Program gave this cohort an overall Not Rated/5 rating, with Not Rated/5 front crash, Not Rated/5 side crash, and Not Rated/5 rollover scores derived from standardized barrier and dynamic tests.
Component-level analysis is where model-year complaints become actionable: the top complaint category for the 2013 SPRINTER 2500 is service brakes with 1 filings, followed by air bags (1). Concentration in one or two component groups is the classic signature of a systemic defect; a flat distribution usually reflects normal aging, warranty complaints, or isolated build-plant variability. This model year has 4 active recall campaigns, which means the manufacturer is obligated to remedy the covered defect at no charge for the life of the vehicle, the full NHTSA campaign numbers are listed below.
NHTSA currently has 38 investigation files overlapping the 2013 SPRINTER 2500. Owners comparing this cohort against neighboring years should pair the counters above with the complaint-by-year trend on the parent model page, a spike in a single year often tracks to a platform refresh, a new transmission supplier, or an updated ECU calibration. Use the related-complaint feed below to read raw owner narratives before deciding whether any pattern here affects your specific use case.
2
Complaints
1
Crashes
0
Fires
2
Injuries
0
Deaths
Crashes Reported
1 reports
Source
NHTSA ODI
Federal complaints database
Complaints vs. fleet median (215)
At or below the fleet median complaint volume.
NHTSA NCAP overall: Not Rated/5 - Not rated
· Front: Not Rated/5
· Side: Not Rated/5
· Rollover: Not Rated/5
Complaints by Component
| Component | Count |
|---|---|
| SERVICE BRAKES | 1 |
| AIR BAGS | 1 |
Recalls (4)
17V27200021/04/2017
ELECTRICAL SYSTEM:SOFTWARE
Daimler Vans USA, LLC (DVUSA) is recalling certain 2013-2014 Freightliner Sprinter and 2016 Mercedes-Benz Metris vehicles. During vehicle servicing, the affected vehicles received software updates that may conflict with some of the vehicle's computers.
17V09300010/02/2017
AIR BAGS
Daimler Vans USA, LLC (DVUSA) is recalling certain 2013-2016 Mercedes-Benz Sprinter 2500 and 3500 and Freightliner Sprinter 2500 and 3500 vans. These vehicles were manufactured without a reinforcement plate and protective bracket on the air bag control unit. As a result, the air bag control unit m
16V07700010/02/2016
AIR BAGS:FRONTAL:DRIVER SIDE:INFLATOR MODULE
Daimler Vans USA, LLC (Daimler Vans) is recalling certain model year 2007-2009 Dodge Sprinter 2500 and 3500 vehicles manufactured July 1, 2006, to July 31, 2008, 2007-2014 Freightliner Sprinter 2500 and 3500 vehicles manufactured July 1, 2006, to July 1, 2014, and 2010-2014 Mercedes Benz Sprinter 25
18V03200009/01/2018
AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE
Daimler Vans USA, LLC (DVUSA) is recalling certain 2013 Freightliner Sprinter 2500 and 3500 and Mercedes-Benz Sprinter 2500 and 3500 vehicles. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replac
Recent Complaints
20181029AIR BAGS
I WAS NOTIFIED OF THE RECALL BY MERCEDES. I CALLED THE PHONE NUMBER PROVIDED. MERCEDES GAVE ME THE PHONE NUMBER FOR MERCEDES BENZ OF SOUTHAMPTON TO REPLACE THE FAULTY AIRBAGS. I PROVIDED THEM WITH VIN NUMBER, THEY CONFIRMED THE RECALL, ORDERED PARTS, AND SCHEDULED AN APPOINTMENT. WHEN WE ARRIVED FOR THE APPOINTMENT (MORE THAN AN HOUR'S DRIVE AWAY) MERCEDES BENZ OF SOUTHAMPTON REFUSED TO REPLACE THE DEFECTIVE AIRBAG BECAUSE THIS IS A FREIGHTLINER VAN. MERCEDES BUILT THE VAN, MERCEDES INITIATED THE RECALL, MERCEDES SENT ME TO THE DEALERSHIP. THE DEALERSHIP HAD MY VIN NUMBER. NOW, I STILL HAVE THE DEFECTIVE, DANGEROUS AIRBAGS AND DON'T KNOW HOW TO GET THEM REPLACED.
20160104CrashSERVICE BRAKES
I WAS DELIVERY FOR DHL FOR 5 HOURS PIER TO THE ACCIDENT. I WAS ON A CITY STREET IN UPPER CHI-CHESTER, PA. WHEN I TRIED TO YIELD AND PREPARE FOR A STOP SIGN. WHEN I WENT TO APPLY THE BREAKS AND ADDED MORE PRESSURE TO THE BREAKS THEY JUST THEN DROPPED THE FLOOR. I THEN TRIED TO PUMP THE BREAKS, STILL NOTHING, NO BREAKS. FROM NOT BEING ABLE TO STOP AT THE STOP SIGN, I WENT THROUGH THE INTERSECTION CAUSING AN ACCIDENT. AFTER RESEARCHING ONLINE, I HAVE FOUND THAT THESE VEHICLES HAVE ALOT OF BREAK PROBLEMS AND A NUMBER OF REPORTS THAT SHOWN BREAK FAILURE TO THESES TYPES OF DELIVERY VANS.
Compare 2013FREIGHTLINERSPRINTER 2500 to Similar Vehicles
NHTSA Investigations
PE24032Preliminary EvaluationClosed
EVDM connector plate separation
PE21006Preliminary EvaluationClosed
Halogen Headlights May Cause Fires
PE21002Preliminary EvaluationClosed
Trolley bus circuit breaker fires
PE20014Preliminary EvaluationClosed
Rear Wheel Speed Sensor Failure
PE20006Preliminary EvaluationClosed
Intermittent Loss of Power Steering Assist
Frequently Asked Questions
How many complaints does the 2013 FREIGHTLINER SPRINTER 2500 have?▼
The 2013 FREIGHTLINER SPRINTER 2500 has 2 NHTSA complaints, 1 crashes, 0 fires, 2 injuries, and 0 deaths reported.
What is the safety rating for the 2013 FREIGHTLINER SPRINTER 2500?▼
The 2013 FREIGHTLINER SPRINTER 2500 received an overall NHTSA safety rating of Not Rated/5, front crash rating of Not Rated/5, side crash rating of Not Rated/5, and rollover rating of Not Rated/5.
Are there any recalls for the 2013 FREIGHTLINER SPRINTER 2500?▼
Yes, the 2013 FREIGHTLINER SPRINTER 2500 has 4 recall(s). The most common affected component is ELECTRICAL SYSTEM:SOFTWARE. Recalls are issued by NHTSA and manufacturers must provide a free remedy.
What are the most common problems with the 2013 FREIGHTLINER SPRINTER 2500?▼
The most-complained component for the 2013 FREIGHTLINER SPRINTER 2500 is SERVICE BRAKES with 1 complaints. Other frequently reported areas include AIR BAGS.
Is the 2013 FREIGHTLINER SPRINTER 2500 safe to buy?▼
Review the complaint history, crash and fire reports, safety ratings, and recall status on this page to make an informed decision. The 2013 FREIGHTLINER SPRINTER 2500 has an NHTSA safety rating of Not Rated/5. Compare with other model years using the links above.
Where does this data come from?▼
All complaint, recall, and safety rating data is sourced from the National Highway Traffic Safety Administration (NHTSA). Complaints are filed by vehicle owners through NHTSA's Office of Defects Investigation.
Vehicle Safety Guides
Data as of 2025. Sources: NHTSA Office of Defects Investigation (ODI) complaints database, NHTSA recall campaign API, NHTSA NCAP crash-test ratings, and NHTSA FARS for fatality cross-reference.
Read our methodology - how this data is sourced, computed, and verified.