CHRYSLER PACIFICA PLUG-IN HYBRID · model year

2024 CHRYSLER PACIFICA PLUG-IN HYBRID

48 NHTSA complaints for this specific cohort.

NHTSA overall rating

Not crash-tested

New Car Assessment Program

The 2024CHRYSLERPACIFICA PLUG-IN HYBRID carries 48 consumer safety complaints in NHTSA's Office of Defects Investigation database for this specific model-year cohort. Within that volume, owners reported 0 crashes, 0 fires, 0 injuries, and 0 fatalities. No NCAP 5-star crash-test rating is available for this model year in the federal database.

Component-level analysis is where model-year complaints become actionable: the top complaint category for the 2024 PACIFICA PLUG-IN HYBRID is engine with 17 filings, followed by power train (13) and electrical system (7). Concentration in one or two component groups is the classic signature of a systemic defect; a flat distribution usually reflects normal aging, warranty complaints, or isolated build-plant variability.

NHTSA currently has 3 investigation files overlapping the 2024 PACIFICA PLUG-IN HYBRID, and 2 remain open. Owners comparing this cohort against neighboring years should pair the counters above with the complaint-by-year trend on the parent model page — a spike in a single year often tracks to a platform refresh, a new transmission supplier, or an updated ECU calibration. Use the related-complaint feed below to read raw owner narratives before deciding whether any pattern here affects your specific use case.

48
Complaints
0
Crashes
0
Fires
0
Injuries
0
Deaths

Total Complaints

48 filings

Crashes Reported

0 reports

Source

NHTSA ODI

Federal complaints database

Complaints vs. fleet median (215)

At or below the fleet median complaint volume.

Complaints by Component

ComponentCount
ENGINE17
POWER TRAIN13
ELECTRICAL SYSTEM7
FUEL/PROPULSION SYSTEM3
UNKNOWN OR OTHER2
VEHICLE SPEED CONTROL1
LANE DEPARTURE: WARNING1
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING1
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL1
STEERING1
SERVICE BRAKES1

Recent Complaints

20250827POWER TRAIN

The contact owns a 2024 Chrysler Pacifica Plug-In Hybrid. The contact stated that on several occasions while the vehicle was stopped, the gear selector was twisted to select a different gear; however, the response was significantly delayed, or failed to shift into gear as intended. The contact stated that after approximately two attempts, or after waiting for several seconds, the transmission would shift into the intended gear. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 200.

Mileage: 200

20250106ELECTRICAL SYSTEM

A Concerning Safety Issue with the Chrysler Pacifica Hybrid Last week, I experienced a serious safety incident with my newly purchased Chrysler Pacifica Hybrid that I feel compelled to share. Just a mile from my home, my vehicle's dashboard displayed an alarming message: "Stop Safely Vehicle Will Shut Off Soon." Within moments, the van lost power and the steering wheel locked - fortunately while I was already stopping at a stop sign. The vehicle became completely unresponsive. After researching online, I found this was a known issue requiring a specific reset procedure: exiting the vehicle, multiple attempts with the start/stop button, and then restarting. While this eventually worked, both the Check Engine and battery warning lights remained illuminated during my careful drive home. My attempts to get assistance through Chrysler Assist were unsuccessful, with their only recommendation being to visit a dealer. At the dealership, they identified three diagnostic codes: B1945-13 B10EB-0

20250106ENGINE

A Concerning Safety Issue with the Chrysler Pacifica Hybrid Last week, I experienced a serious safety incident with my newly purchased Chrysler Pacifica Hybrid that I feel compelled to share. Just a mile from my home, my vehicle's dashboard displayed an alarming message: "Stop Safely Vehicle Will Shut Off Soon." Within moments, the van lost power and the steering wheel locked - fortunately while I was already stopping at a stop sign. The vehicle became completely unresponsive. After researching online, I found this was a known issue requiring a specific reset procedure: exiting the vehicle, multiple attempts with the start/stop button, and then restarting. While this eventually worked, both the Check Engine and battery warning lights remained illuminated during my careful drive home. My attempts to get assistance through Chrysler Assist were unsuccessful, with their only recommendation being to visit a dealer. At the dealership, they identified three diagnostic codes: B1945-13 B10EB-0

20241228ENGINE

I was driving at a speed of about 60 KM per hour .(The vehicle is just 8000 km on it.) The vehicle suddenly gave some sort of warning and engine shut down on the road.,and vehicle stalled in the centre of the road causing a serious safety issue for my baby and toddler in the vehicle. Luckily a tow truck was behind us who gave us some protection by stopping behind us. I turned on and off and after 10,15 minutes the vehicle started again. I am really nervous to drive this vehicle after this incident especially with my kids with me . Please advise. Thank you.

20241220ENGINE

Just bought the car from Bill Luke dealership and was driving it home. Within 15 miles of driving it from the dealership while on the highway the engine just stalled and quit on us. We managed to somehow pull to the side of the road. It was scary to dodge the cars behind us. The car just came back from Chrysler dealership after it needed a idcm to be replaced.

20241016ENGINE

dash reads Stop safely engine will shut off soon. Just before that the driver will loose power steering and brakes for a second. no acceleration or ability to stop safely have to just role and pray.

20241016SERVICE BRAKES

dash reads Stop safely engine will shut off soon. Just before that the driver will loose power steering and brakes for a second. no acceleration or ability to stop safely have to just role and pray.

20241009ENGINE

I bought a 2024 Chrysler Pacifica Hybrid Pinnacle [XXX]. On [XXX] I was driving. I was on a busy six lane road when the engine stopped working. The dash display showed a message to the effect of "Stop safely, vehicle engine will shut off soon" [the engine had already shut off when I saw the display]. The battery and engine lights displayed. The vehicle would not start and was towed to my dealership. They could find nothing wrong with the vehicle. They replaced the battery thinking it was dead from the desert heat sitting on the dealer lot prior to sale. The car worked until [XXX]. My daughter was driving, again, on a six lane road, when the engine died. The dash again showed the "Stop safely, vehicle...." [again the engine had already shut off when she saw the display}. The engine and battery light were again illuminated. Email notifications were sent to me showing alerts: Powertrain Malfunction, Charging system, Brakes & Suspension Antilock Brake System. I had the car towed to my deal

20241009POWER TRAIN

We picked up a new 2024 Pacifica Hybrid Pinaccle with 85 mile on it on the evening of [XXX]. During rush hour on [XXX] in Atlanta on [XXX], the vehicle alerted "Stop Safely Vehicle Will Shut Off In < 2 Minutes". This caused the driver (my wife) to panic as this is Atlanta rush hour. Thankfully she made it to the shoulder from the far left lane before the vehicle shut down - thanks to some friendly drivers who acknowledged her sudden use of hazard flashers and loss of speed. She was able to restart the vehicle after a delay and get it off the interstate. This could have caused a major accident. During her 3.5 mile drive after she was able to get off of [XXX] in downtown Atlanta, the vehicle alerted and shut down another 3 times. When she finally got it home, it had 160 miles (total) on it. The dealer service department would not pick it up and advised we had to call Chrysler roadside assistance to come get it as we did not feel it was safe to drive to the the dealership. We wer

20240924UNKNOWN OR OTHER

I purchased a brand new 2024 Chrysler Pacifica Hybrid on September 23th 2024. It was delivered the next day and after driving just for 2-3 miles, the vehicle gave me a warning that the was serious issue and the vehicle will shutdown in 1/2 minutes. I was fortunately slowing down to stop at a light when the incident occurred and barely managed to pull the vehicle over to an island to let the traffic behind me pass. The vehicle wouldn't move at all and there were couple of warning lights on the dashboard including the engine light. After couple of attempts, the vehicle started again and I managed to drive to a parking lot for the vehicle to be towed. This could have been dangerous if this had happened on a highway on a highspeed. The dealer in the process of looking into the issue..

20240919ELECTRICAL SYSTEM

Got “Stop Safely Vehicle Will shut off soon” message twice. Vehicle shut off both times.

20240919ENGINE

Got “Stop Safely Vehicle Will shut off soon” message twice. Vehicle shut off both times.

20240919POWER TRAIN

Got “Stop Safely Vehicle Will shut off soon” message twice. Vehicle shut off both times.

20240827ELECTRICAL SYSTEM

While driving the vehicle home after purchasing it, the check engine light came on with an error message saying to pull over safely, the van would shut off in 2 minutes. The dealership had the van for 16 days and replaced the transmission. The first time driving it after receiving it back, the check engine light came on. The dealership claimed the code was not cleared from the previous repair due to being the same code. The same day we received it back again, the same error message appeared; however, it immediately shut off in the middle of the street and jerked forward into a curb. The dealership has had the car for 4 days this time, as of now has not looked at the car yet and will not provide a loaner car.

20240827ENGINE

While driving the vehicle home after purchasing it, the check engine light came on with an error message saying to pull over safely, the van would shut off in 2 minutes. The dealership had the van for 16 days and replaced the transmission. The first time driving it after receiving it back, the check engine light came on. The dealership claimed the code was not cleared from the previous repair due to being the same code. The same day we received it back again, the same error message appeared; however, it immediately shut off in the middle of the street and jerked forward into a curb. The dealership has had the car for 4 days this time, as of now has not looked at the car yet and will not provide a loaner car.

20240827POWER TRAIN

While driving the vehicle home after purchasing it, the check engine light came on with an error message saying to pull over safely, the van would shut off in 2 minutes. The dealership had the van for 16 days and replaced the transmission. The first time driving it after receiving it back, the check engine light came on. The dealership claimed the code was not cleared from the previous repair due to being the same code. The same day we received it back again, the same error message appeared; however, it immediately shut off in the middle of the street and jerked forward into a curb. The dealership has had the car for 4 days this time, as of now has not looked at the car yet and will not provide a loaner car.

20240820POWER TRAIN

I was driving the vehicle and exiting the highway when the transmission disengaged and i lost all engine power to the vehicle. Luckily i was able to pull over safely out of the way of traffic but was very lucky it didnt happen 5 minutes earlier as i was in a work zone on the highway with no pull off or it could have been a major issue and potential caused an accident. I took it to the dealer and they said the transmission error went into a stored state and there was nothing they could do but i should keep an eye on it. 2 days later it did it again and i almost got rear ended trying to get over to the shoulder safely. I took it to the dealer and told them i didnt want the car back until it was fixed because its a huge safety concern and i didnt feel safe with me or my family in the vehicle. They have put over 1000 miles on it since and havent been able to recreate the issue and crysler wont let them warranty the transmission. This was a known issue on models prior to 2024 and the dealer

20240820POWER TRAIN

I purchased a 2024 Pacifica hybrid new off the lot (~1200 miles on it at time of purchase). Two weeks into ownership I was exiting the highway and I heard a clunk and lost all engine power on the vehicle and a warning screen came up telling me to pull over. I was able to pull over in a "safe" location where cars were able to see me and pull around me. I could not move anywhere else as the car has no power when I hit the accelerator pedal. I sat in the car for a few minutes and after a google search it told me to try turning it back on to regain power to limp it home and that worked (Check engine light still on). I took it to the nearest dealer and they told me that the code went into a stored state and they couldn't do anything and for me to just keep driving it and keep an eye on it. Two days later I had it happen again and i just barely made it to the shoulder but almost got rear ended. I took it into the dealer and told them they have to fix it as I don't feel safe in this car nor d

20240818POWER TRAIN

We purchased a new 2024 Chrysler Pacifica Hybrid (the “Vehicle”) on [XXX]. At the time of purchase, the Vehicle had 15 miles on it. On [XXX], while driving on [XXX] with my wife and three children in the Vehicle, the Vehicle engine shut off. The first notice I had of a problem was the Vehicle engine shutting off while, at the same time, the dashboard indicated that the Vehicle would shut off in two minutes. The Vehicle did not allow me any time to get safely off of the highway; it just shut off, i.e., the warning did not actually give me two minutes’ warning. In light of the Vehicle engine shutting off unexpectedly, and because of the volume of traffic, I had to coast to a stop on the left shoulder. I was then stranded in the Vehicle in the left shoulder of [XXX] on a busy weekend morning, with other cars speeding by, with my entire family in the car. For approximately 15 to 25 minutes, my family and I sat in the shoulder of [XXX]. Eventually, after having tried numerous times

20240809ELECTRICAL SYSTEM

About 3 months into our ownership of the new vehicle, and only 2K km on it, while driving the vehicle, we received a notification on the instrument screen to 'pull over because engine will be shutting down'. After waiting several minutes, we started the vehicle again, drove further along the road, and again it happened. This happened four times until we finally made it to the dealership. Dealership kept the vehicle for 1.5 months, changing various components and still getting the same issue. We wrote to headoffice, and next day we were told the vehicle was good to go. Two weeks later the same issue happened. It is not at the dealership again and we are being told it is a transmission issue. I believe this is the same defect as the previous Pacifica models which have a recall on them (we had a previous Pacifica).

Compare 2024CHRYSLERPACIFICA PLUG-IN HYBRID to Similar Vehicles

NHTSA Investigations 2 Open

Frequently Asked Questions

How many complaints does the 2024 CHRYSLER PACIFICA PLUG-IN HYBRID have?
The 2024 CHRYSLER PACIFICA PLUG-IN HYBRID has 48 NHTSA complaints, 0 crashes, 0 fires, 0 injuries, and 0 deaths reported.
What are the most common problems with the 2024 CHRYSLER PACIFICA PLUG-IN HYBRID?
The most-complained component for the 2024 CHRYSLER PACIFICA PLUG-IN HYBRID is ENGINE with 17 complaints. Other frequently reported areas include POWER TRAIN and ELECTRICAL SYSTEM.
Is the 2024 CHRYSLER PACIFICA PLUG-IN HYBRID safe to buy?
Review the complaint history, crash and fire reports, safety ratings, and recall status on this page to make an informed decision. No NHTSA crash test rating is available for this model year. Compare with other model years using the links above.
Where does this data come from?
All complaint, recall, and safety rating data is sourced from the National Highway Traffic Safety Administration (NHTSA). Complaints are filed by vehicle owners through NHTSA's Office of Defects Investigation.

Vehicle Safety Guides

Data as of 2025. Sources: NHTSA Office of Defects Investigation (ODI) complaints database, NHTSA recall campaign API, NHTSA NCAP crash-test ratings, and NHTSA FARS for fatality cross-reference.