2017 CHRYSLER PACIFICA PLUG-IN HYBRID

127 complaints filed with NHTSA.

127
Complaints
2
Crashes
11
Fires
7
Injuries
0
Deaths

Complaints by Component

ComponentCount
ELECTRICAL SYSTEM30
HYBRID PROPULSION SYSTEM19
FUEL/PROPULSION SYSTEM18
ENGINE17
POWER TRAIN15
UNKNOWN OR OTHER10
STEERING5
SERVICE BRAKES4
ENGINE AND ENGINE COOLING2
VISIBILITY/WIPER1
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA1
FORWARD COLLISION AVOIDANCE1
AIR BAGS1
FORWARD COLLISION AVOIDANCE: WARNINGS1
ELECTRICAL SYSTEM:12V/24V/48V BATTERY1

Recalls (1)

24V53600018/07/2024

HYBRID PROPULSION SYSTEM

Chrysler (FCA US, LLC) is recalling certain 2017-2018 Pacifica Plug-In Hybrid Electric (PHEV) vehicles that received a software update remedy under NHTSA recall number 22V-077. The battery pack may cause a vehicle fire when parked, even with the ignition in the "Off" position.

Recent Complaints

20231202FireELECTRICAL SYSTEM

The car's lithium batteries caught fire to the point of smoldering. This happened at the end of the charge cycle. The car was parked in our garage and if the fire department did not come to help, the fire could have intensified and burned down our whole house. We are very thankful we caught it so quickly. No warnings or issues were apparent with the vehicle when it was parked and put on the charger.

20231202FirePOWER TRAIN

The car's lithium batteries caught fire to the point of smoldering. This happened at the end of the charge cycle. The car was parked in our garage and if the fire department did not come to help, the fire could have intensified and burned down our whole house. We are very thankful we caught it so quickly. No warnings or issues were apparent with the vehicle when it was parked and put on the charger.

20231202FireFUEL/PROPULSION SYSTEM

The car's lithium batteries caught fire to the point of smoldering. This happened at the end of the charge cycle. The car was parked in our garage and if the fire department did not come to help, the fire could have intensified and burned down our whole house. We are very thankful we caught it so quickly. No warnings or issues were apparent with the vehicle when it was parked and put on the charger.

20231102FireELECTRICAL SYSTEM

What component or system failed or malfunctioned, and is it available for inspection upon request? - Internal charging system or vehicle battery pack malfunctioned & caught fire. Vehicle is available for inspection now, but not sure about when it is removed from our property. How was your safety or the safety of others put at risk? - It was a big fire! Close to structures, vehicles & dry foliage – super lucky it didn't spread. Smoke was very noxious and affected our entire neighborhood. Neigh

20231102FireFUEL/PROPULSION SYSTEM

What component or system failed or malfunctioned, and is it available for inspection upon request? - Internal charging system or vehicle battery pack malfunctioned & caught fire. Vehicle is available for inspection now, but not sure about when it is removed from our property. How was your safety or the safety of others put at risk? - It was a big fire! Close to structures, vehicles & dry foliage – super lucky it didn't spread. Smoke was very noxious and affected our entire neighborhood. Neigh

20221211FireELECTRICAL SYSTEM

We had the FCA Recall #Z11, NHTSA Recall #22V-077 repaired on this vehicle. One week later, the plug-in hybrid Pacifica was parked in the garage, plugged in but done charging. In the middle of the night, the battery spontaneously combusted. We heard a loud boom sound and found the car smoldering and emitting significant amounts of smoke. The car then burst into flames. The fire department soaked the car with water but it continued to reignite for approximately two hours despite the fire departme

20221211FireFUEL/PROPULSION SYSTEM

We had the FCA Recall #Z11, NHTSA Recall #22V-077 repaired on this vehicle. One week later, the plug-in hybrid Pacifica was parked in the garage, plugged in but done charging. In the middle of the night, the battery spontaneously combusted. We heard a loud boom sound and found the car smoldering and emitting significant amounts of smoke. The car then burst into flames. The fire department soaked the car with water but it continued to reignite for approximately two hours despite the fire departme

20220303FireELECTRICAL SYSTEM:12V/24V/48V BATTERY

The contact owned a 2017 Chrysler Pacifica. The contacted stated the vehicle was parked in the garage when the battery caught on fire. The fire expanded all throughout the contacts home. The fire department extinguished the fire. A fire report was not filed. The wife suffered minor burns and smoke inhalation since the fire reached her bedroom as she was sleeping. The wife was taken to the hospital for medical attention. The vehicle was destroyed as it was consumed by the fire. The manufacturer w

20190718FireELECTRICAL SYSTEM

ON FRIDAY, 7/12, WHILE MY WIFE, [XXX] ALONG WITH MY 5 CHILDREN, WERE SITTING AT A STOPLIGHT IN OLATHE, KS NEAR THE INTERSECTION OF 119TH AND BLACKBOB , SHE NOTICED SMOKE COMING FROM UNDER THE HOOD. AS THE LIGHT TURNED GREEN AND SHE ACCELERATED FORWARD, TURNING WEST ONTO 119TH ST. WITHIN SECONDS OF THE LIGHT TURNING GREEN, FLAMES WERE NOTICED COMING FROM THE UNDERSIDE OF THE FRONT PASSENGER SECTION OF THE CAR. MY WIFE QUICKLY PULLED TO THE SIDE OF 119TH ST, ABOUT 50 YARDS TO THE WEST OF THE IN

Mileage: 44,500

20190718FireENGINE

ON FRIDAY, 7/12, WHILE MY WIFE, [XXX] ALONG WITH MY 5 CHILDREN, WERE SITTING AT A STOPLIGHT IN OLATHE, KS NEAR THE INTERSECTION OF 119TH AND BLACKBOB , SHE NOTICED SMOKE COMING FROM UNDER THE HOOD. AS THE LIGHT TURNED GREEN AND SHE ACCELERATED FORWARD, TURNING WEST ONTO 119TH ST. WITHIN SECONDS OF THE LIGHT TURNING GREEN, FLAMES WERE NOTICED COMING FROM THE UNDERSIDE OF THE FRONT PASSENGER SECTION OF THE CAR. MY WIFE QUICKLY PULLED TO THE SIDE OF 119TH ST, ABOUT 50 YARDS TO THE WEST OF THE IN

Mileage: 44,500

20190718FireFUEL/PROPULSION SYSTEM

ON FRIDAY, 7/12, WHILE MY WIFE, [XXX] ALONG WITH MY 5 CHILDREN, WERE SITTING AT A STOPLIGHT IN OLATHE, KS NEAR THE INTERSECTION OF 119TH AND BLACKBOB , SHE NOTICED SMOKE COMING FROM UNDER THE HOOD. AS THE LIGHT TURNED GREEN AND SHE ACCELERATED FORWARD, TURNING WEST ONTO 119TH ST. WITHIN SECONDS OF THE LIGHT TURNING GREEN, FLAMES WERE NOTICED COMING FROM THE UNDERSIDE OF THE FRONT PASSENGER SECTION OF THE CAR. MY WIFE QUICKLY PULLED TO THE SIDE OF 119TH ST, ABOUT 50 YARDS TO THE WEST OF THE IN

Mileage: 44,500

20180116CrashSERVICE BRAKES

WHEN BACKING UP IN A NEW POORLY LIGHTED PARKING DECK, THE SAFETY BRAKING SYSTEM AND BACK UP CAMERA WITH ASSOCIATED WARNING BEEPS DID NOT ENGAGE. THE RESULTING CRASH DAMAGED THE BUMPER, REAR LIFTGATE, REAR WINDOW, AND ME.*BF *TR

Mileage: 8,500

20180116CrashBACK OVER PREVENTION: SENSING SYSTEM: CAMERA

WHEN BACKING UP IN A NEW POORLY LIGHTED PARKING DECK, THE SAFETY BRAKING SYSTEM AND BACK UP CAMERA WITH ASSOCIATED WARNING BEEPS DID NOT ENGAGE. THE RESULTING CRASH DAMAGED THE BUMPER, REAR LIFTGATE, REAR WINDOW, AND ME.*BF *TR

Mileage: 8,500