Total Complaints
418 filings
CHRYSLER PACIFICA · model year
418 NHTSA complaints, 15 crash reports, and 6 active recalls for this specific cohort.
NHTSA overall rating
5 / 5 ★
New Car Assessment Program
The 2019CHRYSLERPACIFICA carries 418 consumer safety complaints in NHTSA's Office of Defects Investigation database for this specific model-year cohort. Within that volume, owners reported 15 crashes, 7 fires, 5 injuries, and 0 fatalities. For crash performance, NHTSA's New Car Assessment Program gave this cohort an overall 5/5 rating, with 5/5 front crash, 5/5 side crash, and 4/5 rollover scores derived from standardized barrier and dynamic tests.
Component-level analysis is where model-year complaints become actionable: the top complaint category for the 2019 PACIFICA is electrical system with 86 filings, followed by engine (72) and power train (60). Concentration in one or two component groups is the classic signature of a systemic defect; a flat distribution usually reflects normal aging, warranty complaints, or isolated build-plant variability. This model year has 6 active recall campaigns, which means the manufacturer is obligated to remedy the covered defect at no charge for the life of the vehicle — the full NHTSA campaign numbers are listed below.
NHTSA currently has 88 investigation files overlapping the 2019 PACIFICA, and 7 remain open. Owners comparing this cohort against neighboring years should pair the counters above with the complaint-by-year trend on the parent model page — a spike in a single year often tracks to a platform refresh, a new transmission supplier, or an updated ECU calibration. Use the related-complaint feed below to read raw owner narratives before deciding whether any pattern here affects your specific use case.
Total Complaints
418 filings
Crashes Reported
15 reports
Source
NHTSA ODI
Federal complaints database
Above median complaint volume — review patterns below.
| Component | Count |
|---|---|
| ELECTRICAL SYSTEM | 86 |
| ENGINE | 72 |
| POWER TRAIN | 60 |
| SERVICE BRAKES | 50 |
| UNKNOWN OR OTHER | 47 |
| STEERING | 27 |
| VEHICLE SPEED CONTROL | 10 |
| FUEL/PROPULSION SYSTEM | 10 |
| STRUCTURE:BODY | 8 |
| SUSPENSION | 5 |
| VISIBILITY/WIPER | 3 |
| SEATS | 3 |
| BACK OVER PREVENTION: WARNINGS | 3 |
| FORWARD COLLISION AVOIDANCE: WARNINGS | 3 |
| BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING | 3 |
EQUIPMENT ADAPTIVE/MOBILITY:WHEELCHAIR RESTRAINTS/SECUREMENT:LATCH/ANCHOR:
Rollx Vans (Rollx) is recalling certain GMC Yukon, Sierra, Chevrolet Express 2500, Ford Transit, E-250, Toyota Sienna, Sienna Hybrid, Honda Odyssey, Chrysler Town and Country, Voyager, Pacifica, Dodge Grand Caravan, and Ram Promaster vehicles equipped with QRT-Deluxe and QRT-Max wheelchair restraint
ELECTRICAL SYSTEM:WIRING:CONNECTORS/PLUGS/RECEPTACLES
Chrysler (FCA US, LLC) is recalling certain 2017-2023 Pacifica Plug-In Hybrid Electric vehicles (PHEVs). An internal transmission wiring connector may short circuit, resulting in an unexpected engine shutdown.
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Chrysler (FCA US LLC) is recalling certain 2018-2019 Pacifica vehicles equipped with an 8.4 inch radio display, 360 degree surround view camera system, and seat back video screens. A software error can cause the rearview camera image to remain displayed on the radio after the vehicle has been shift
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger vehicles equipped with 8.4" or 12" radio di
ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 J
ELECTRICAL SYSTEM:12V/24V/48V BATTERY
Chrysler (FCA US LLC) is recalling certain 2017-2019 Pacifica vehicles equipped with engine stop/start systems. A loose battery ground connection may result in an intermittent loss of power steering assist and/or a stall.
This has been ever since I got my van. Sometime when I drive my lights come on and it goes into limp mode. Most of the time. When I start my van my lights will turn on. I have to turn my car off . Then start again to get my van riding correctly. The other day I was making a U-turn and my engine stalled and I was almost hit by a truck.
This has been ever since I got my van. Sometime when I drive my lights come on and it goes into limp mode. Most of the time. When I start my van my lights will turn on. I have to turn my car off . Then start again to get my van riding correctly. The other day I was making a U-turn and my engine stalled and I was almost hit by a truck.
This has been ever since I got my van. Sometime when I drive my lights come on and it goes into limp mode. Most of the time. When I start my van my lights will turn on. I have to turn my car off . Then start again to get my van riding correctly. The other day I was making a U-turn and my engine stalled and I was almost hit by a truck.
Power steering failure October 11, 2024. Car battery malfunction. Thankfully I was in the slow lane and was able to drift to the shoulder of the highway. My safety of my entire family was put at risk. This includes me, my wife and 2 kids. The problem was confirmed by a dealership and I was able to replace the battery. The problem has not been reproduced, and no there were no warning lamps.
A slow coolant leak is draining the coolant from the reservoir into the engine. This has happened twice now and no external leaks can be found. The first instance in June 2021 was on a trip from Goldsboro, NC to Antigo, WI. We made it to Chicago and noticed the engine temp climbing. We thought it was due to the trip and heat but had just stopped in Ohio the day prior. We took the vehicle to a local shop and they told us the coolant was nearly gone. The second time happened just [XXX] when I took my Pacifica in for an oil change. The shop stated my coolant was very low and they had to fill it up. They again found no visible external leak. I had noticed that it was low as well the day prior after getting home and knowing the shop is less than 2 miles away I knew I could get the van there safely. I did notice the temperature going up quickly even though it has been bitterly cold the last few days. I've been doing research and found many Pacifica and other online forums stating this issue
A slow coolant leak is draining the coolant from the reservoir into the engine. This has happened twice now and no external leaks can be found. The first instance in June 2021 was on a trip from Goldsboro, NC to Antigo, WI. We made it to Chicago and noticed the engine temp climbing. We thought it was due to the trip and heat but had just stopped in Ohio the day prior. We took the vehicle to a local shop and they told us the coolant was nearly gone. The second time happened just [XXX] when I took my Pacifica in for an oil change. The shop stated my coolant was very low and they had to fill it up. They again found no visible external leak. I had noticed that it was low as well the day prior after getting home and knowing the shop is less than 2 miles away I knew I could get the van there safely. I did notice the temperature going up quickly even though it has been bitterly cold the last few days. I've been doing research and found many Pacifica and other online forums stating this issue
Steering wheel sticks when attempting to return to straight position after a curve. Usually occurs when turning right but sometimes left. Only occurs at highway speeds, not on city streets. Chrysler dealer inspected vehicle, said no problem was found, recommended having tire alignment checked. Front tires did not need alignment but rear tires did and were aligned. Unfortunately, this did not correct the problem. This appears to be the same steering problem reported to affect 2017 and 2018 Pacifica per NHTSA investigation. Note: incident date, below, is date problem was first noticed. Problem is ongoing.
My care had issue and showing message on dashboard for "service shifter" and was diagnosed by the Ferman Dealership on US 19, New Port Richey, FL. After dealership fixed the issue, Paid around $800, I picked up the car and drove around and took on freeway, after sometimes I got the message of service shifter again on dashboard and steering became hard and other function were stopped working. It felt like car was driving by itself as it would go up in speed even when i did not have my foot on it. Even after hitting the break it would stop but then again it would go up in speed by itself. I parked my car and waited after 15 to 20 min then started driving normally. I had to drop the car back to the dealership and explained the whole situation. They looked at it again and fixed the issue. After picking it up 2nd time i noticed i had issue with my screen. It started acting on its own like it was a ghost touch screen. It would jump to other setting while listening to music or have my navigat
When driving the car with not shift for a long time and then shifts hard into gear.I can also smell an odor some times. I have kids I donât want to be driving and it cause me to wreck or catch fire. Other people I know had the same problem. This needs to be addressed.
We bought our brand-new Chrysler van in 2019. On [XXX] the oil filter housing needed to be replaced due to cheap manufacturing parts. It cost us $918.78. In October of 2025, we were experiencing some shaking in our van. Upon investigation, it was diagnosed with a blown head gasket. The repair was estimated at $3000 - $4000. The mileage on our van was a little over 93,000 miles. We were meticulous with the maintenance of our van. This, according to Chrysler Pacifica owner online forums, is not uncommon. There is a general outrage at the obvious manufacturing error. Is there any class action lawsuit ongoing? Is there any recourse available? Chrysler should pay out due to their shoddy work. [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
The vehicle jerked, stopped and would not start again. After a while it started, people were honking to move. This happened about 3 years ago. The vehicle jerks often and afraid it will leave us on the street. About 2 years ago, the auxiliary battery ran down the main battery. The car would not start. Had to buy both batteries. The lights come on, engine, traction and auxiliary battery light. This happens often on a weekly basis.
The vehicle jerked, stopped and would not start again. After a while it started, people were honking to move. This happened about 3 years ago. The vehicle jerks often and afraid it will leave us on the street. About 2 years ago, the auxiliary battery ran down the main battery. The car would not start. Had to buy both batteries. The lights come on, engine, traction and auxiliary battery light. This happens often on a weekly basis.
The vehicle jerked, stopped and would not start again. After a while it started, people were honking to move. This happened about 3 years ago. The vehicle jerks often and afraid it will leave us on the street. About 2 years ago, the auxiliary battery ran down the main battery. The car would not start. Had to buy both batteries. The lights come on, engine, traction and auxiliary battery light. This happens often on a weekly basis.
It malfunctioned on October 25th, it started working briefly the same day, but ultimately quite again until we reset it in the early evening. Reset being disconnecting the battery for an hour then reconnecting. After that, it worked fine the next day, throughout the drive home, and all week until it quit yesterday, Nov 2, 2025. It hasnât worked since, even after a reset since yesterday Mov. 2, 2025. When making a hard left turn, the steering wheel system stopped completely!!! This caused it to be EXTREMELY HARD to steer the car and it steered the van towards traffic!!! If my wife had been driving, we would have been involved in a MAJOR TRAFFIC ACCIDENT! No steering at all, who designs a steering system that has the possibility of, when failing, puts the vehicle & passengers at risk of serious injury or death!!!
During normal driving from office to home car suddenly started stuttering and I was apply break but speeded up and showed engine light on, I was about to hit front car due to additional speed. During that time I saw few quick messages on the dashboard, the one that I can remember was related with ACC. That's the dangerous situation. I looked d from OBD and found that code was U0412 and reported that code to Huntington Beach Chrysler service station. Please keep an eye out for some similarities between others reports.
During normal driving from office to home car suddenly started stuttering and I was apply break but speeded up and showed engine light on, I was about to hit front car due to additional speed. During that time I saw few quick messages on the dashboard, the one that I can remember was related with ACC. That's the dangerous situation. I looked d from OBD and found that code was U0412 and reported that code to Huntington Beach Chrysler service station. Please keep an eye out for some similarities between others reports.
During normal driving from office to home car suddenly started stuttering and I was apply break but speeded up and showed engine light on, I was about to hit front car due to additional speed. During that time I saw few quick messages on the dashboard, the one that I can remember was related with ACC. That's the dangerous situation. I looked d from OBD and found that code was U0412 and reported that code to Huntington Beach Chrysler service station. Please keep an eye out for some similarities between others reports.
After taking my car in for the recall on the battery which required a system update, Iâve had multiple errors that the Chrysler service department cannot resolve. Four times in the last two weeks when I get in the car and crank it, it will not go into drive or the shifter does not work at all. Iâm having multiple errors on saying service shifter and service electrical battery that had never occurred before the system recall update. Iâve been stranded multiple times in the last two weeks. It must be related to the recall update that was done in my car. It cannot be a sheer coincidence that I never had issues until the update. The service department is not helpful in anyway and returns my car with no answer. Simple google research shows this is a recurring issue after the update.
After taking my car in for the recall on the battery which required a system update, Iâve had multiple errors that the Chrysler service department cannot resolve. Four times in the last two weeks when I get in the car and crank it, it will not go into drive or the shifter does not work at all. Iâm having multiple errors on saying service shifter and service electrical battery that had never occurred before the system recall update. Iâve been stranded multiple times in the last two weeks. It must be related to the recall update that was done in my car. It cannot be a sheer coincidence that I never had issues until the update. The service department is not helpful in anyway and returns my car with no answer. Simple google research shows this is a recurring issue after the update.
Component failute: first the cruse control would stop working while driving. then the engine would rive way up while trying to accelerate and not gain much speed, gas mpg dropped. when breaking to stop i had to push the break pedal harder. when the cruse had stopped and i shut the engine off, it was hard to start, and would bump and shake as if it was hitting on 2 cylinders, cruse still would not work. after i made it home, the next time i started it, it was ok, then the last time i parked it the brake will not depress and it will not start. battery has 12 volts, jumped it anyway break still want depress. took battery cables off shorted them together , did not help. break pedal still will not depress.
Recall 23V-413 Post Remedy Failures
Intermittent Loss of Electric Power Steering
Recall 19V-293 Post Remedy Failures
Engine Stall With Intermittent Restart
Loss of motive power due to an internal wiring connector short.
Data as of 2025. Sources: NHTSA Office of Defects Investigation (ODI) complaints database, NHTSA recall campaign API, NHTSA NCAP crash-test ratings, and NHTSA FARS for fatality cross-reference.
Read our methodology — how this data is sourced, computed, and verified.