CHEVROLET SILVERADO 3500 · model year

2017 CHEVROLET SILVERADO 3500

14 NHTSA complaints, and 6 active recalls for this specific cohort.

NHTSA overall rating

Not crash-tested

New Car Assessment Program

The 2017CHEVROLETSILVERADO 3500 carries 14 consumer safety complaints in NHTSA's Office of Defects Investigation database for this specific model-year cohort. Within that volume, owners reported 0 crashes, 0 fires, 0 injuries, and 0 fatalities. For crash performance, NHTSA's New Car Assessment Program gave this cohort an overall Not Rated/5 rating, with Not Rated/5 front crash, Not Rated/5 side crash, and Not Rated/5 rollover scores derived from standardized barrier and dynamic tests.

Component-level analysis is where model-year complaints become actionable: the top complaint category for the 2017 SILVERADO 3500 is fuel/propulsion system with 2 filings, followed by engine (2) and exterior lighting (1). Concentration in one or two component groups is the classic signature of a systemic defect; a flat distribution usually reflects normal aging, warranty complaints, or isolated build-plant variability. This model year has 6 active recall campaigns, which means the manufacturer is obligated to remedy the covered defect at no charge for the life of the vehicle, the full NHTSA campaign numbers are listed below.

NHTSA currently has 57 investigation files overlapping the 2017 SILVERADO 3500, and 2 remain open. Owners comparing this cohort against neighboring years should pair the counters above with the complaint-by-year trend on the parent model page, a spike in a single year often tracks to a platform refresh, a new transmission supplier, or an updated ECU calibration. Use the related-complaint feed below to read raw owner narratives before deciding whether any pattern here affects your specific use case.

14
Complaints
0
Crashes
0
Fires
0
Injuries
0
Deaths

Total Complaints

14 filings

Crashes Reported

0 reports

Source

NHTSA ODI

Federal complaints database

Complaints vs. fleet median (215)

At or below the fleet median complaint volume.

NHTSA NCAP overall: Not Rated/5 - Not rated · Front: Not Rated/5 · Side: Not Rated/5 · Rollover: Not Rated/5

Complaints by Component

ComponentCount
FUEL/PROPULSION SYSTEM2
ENGINE2
EXTERIOR LIGHTING1
POWER TRAIN1
TIRES1
EQUIPMENT1
EQUIPMENT:ELECTRICAL:ENGINE BLOCK HEATER1
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING1
UNKNOWN OR OTHER1
ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS1
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER1
STRUCTURE1

Recalls (6)

19V32800025/04/2019

ENGINE

General Motors LLC (GM) is recalling certain 2019 Chevrolet Silverado 4500, 5500 and 6500 vehicles and 2017-2019 Chevrolet Silverado 2500 and 3500 vehicles and GMC Sierra 2500 and 3500 vehicles equipped with Duramax 6.6 liter diesel engines and an optional engine-block heater. The engine block heat

17V56700014/09/2017

SEAT BELTS:FRONT:RETRACTOR

General Motors (GM) is recalling certain 2017-2018 Chevrolet Silverado 2500 and 3500 and GMC Sierra 2500 and 3500 trucks. The front seat belt retractor assemblies were built with the incorrect torsion bar. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety

16V65100008/09/2016

AIR BAGS:FRONTAL

General Motors LLC (GM) is recalling certain model year 2015-2017 Chevrolet Silverado 2500 HD, 3500 HD, Tahoe, Suburban, GMC Sierra 2500 HD and 3500 HD, GMC Yukon, GMC Yukon XL, Cadillac Escalade and Cadillac Escalade ESV vehicles and 2014-2017 Chevrolet Corvette, Silverado 1500, Trax, Caprice Poli

19V08800007/02/2019

FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY

General Motors, LLC (GM) is recalling certain 2016-2018 GMC Sierra 3500 and Chevrolet Silverado 3500 trucks equipped with gasoline engines and dual fuel tanks. The fuel-level sensor in the front tank may stick in a low-level position, allowing the rear tank to overfill the front tank.

23V04700002/02/2023

FUEL SYSTEM, DIESEL:STORAGE:TANK ASSEMBLY

General Motors, LLC (GM) is recalling certain 2017-2019 Chevrolet Silverado 2500, 3500, and GMC Sierra 2500, 3500 vehicles equipped with a dual fuel tank option. The rear fuel tank may collapse and prevent the fuel pump from transferring fuel to the front tank, resulting in an engine stall.

21V49600001/07/2021

EQUIPMENT:ELECTRICAL:ENGINE BLOCK HEATER

General Motors, LLC (GM) is recalling certain 2017-2019 Chevrolet Silverado 2500, 3500 and 2017-2019 GMC Sierra 2500 and 3500 vehicles equipped with a Duramax diesel 6.6 liter engine and an optional engine-block heater cord. An electrical short-circuit may occur in the engine-block heater cable or

Recent Complaints

20241127STRUCTURE

The complaint is against Reading Truck Body, LLC regarding safety concerns left unresolved and property damage incurred because of the recall remedy work (NHTSA Campaign Number 18E-021) performed on my 2017 Silverado 3500HD Crew Cab service truck by Reading Truck Body, LLC. In May 2020, I was notified by Reading Truck Body, LLC of a safety recall specific to the aluminum service body on my truck. Following the initial remedy “patch” work done by the company, I was shocked to discover damages to the rear crossmember and compromising cracks in the welding of the body, as well as to the integrity and functionality of the wiring harnesses on my vehicle. Despite assurances that these damages would be addressed, I have been met with delays, unresponsiveness, and ultimately a subpar replacement body that does not meet the quality and craftsmanship of the original. The replacement body not only fails to match the size and finish of the original, but also poses serious safety risks due

20241125ENGINE

The contact owns a 2017 Chevrolet Silverado 3500. The contact stated that while driving at various speeds, the vehicle failed to upshift while depressing the accelerator pedal. The check engine warning light was illuminated. The vehicle was taken to a local independent mechanic and was diagnosed with a stuck torque converter. The contact stated that DTC code: P0741 was retrieved. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 58,000.

Mileage: 58,000

20241125POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER

The contact owns a 2017 Chevrolet Silverado 3500. The contact stated that while driving at various speeds, the vehicle failed to upshift while depressing the accelerator pedal. The check engine warning light was illuminated. The vehicle was taken to a local independent mechanic and was diagnosed with a stuck torque converter. The contact stated that DTC code: P0741 was retrieved. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 58,000.

Mileage: 58,000

20220929ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS

The contact owns a 2017 Chevrolet Silverado 3500. The contact stated that the vehicle was unable to start. The contact replaced the battery and starter; however, the failure recurred. Upon inspection, the contact noticed that the fuse panel had melted. The vehicle was towed to the dealer where it was determined that the main wiring harness and the fuse panel needed to be replaced. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 22,000.

Mileage: 22,000

20220418UNKNOWN OR OTHER

The touchscreen malfunctions intermittently. My vehicle currently has 36,687 miles and this problem has persisted for a while and is getting worse. It has been to the dealer several times and has been reprogrammed. The dealer now is telling me they don’t know what to do. The problem is the touchscreen develops a mind of its own and it starts calling people of the phone contact list or my personal favorite is the radio turns itself on at almost full volume. At other times it tries to contact Onstar when not needed or it mutes the phone call. It’s bad enough that I’m no longer able to use hands free calling in my vehicle. All of these actions either scare you as it is not expected or they require you to take you’re eyes off the road to shut off the radio, unmute the call, or to cancel the call. P.S. To me it does appear to be worse the warmer it is.

20220218FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING

Since the purchase of the truck the vehicle does emergency breaking at different times from what seems to be faults sensor input. #1 on freeway onramp specialty circular 2 lane, if on the inside lane the truck will alarm and drop the throttle out. This also happens some time at the 3/4 point of the on ramp when cars on the freeway are perpendicular in front of the vehicle. # 2 the same alarm and throttle dropout happen on the freeway randomly and on two lane roads when vehicle are approaching on a 2 line road. I don’t know if break lights are activated, but I have had people honk at me for the deceleration.

20211228EQUIPMENT:ELECTRICAL:ENGINE BLOCK HEATER

The contact owns a 2017 Chevrolet Silverado 3500. The contact received a recall notification for NHTSA Campaign Number: 21V496000 (Equipment) however, the dealer informed the contact that the parts for the recall repair were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue and confirmed that the part was not yet available. The contact had not experienced a failure. VIN tool confirms parts are not available.

20211129EQUIPMENT

The contact owns a 2017 Chevrolet Silverado 3500. The contact received notification of NHTSA Campaign Number: 21V496000 (Equipment) however, the part to do the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer and another dealer, McCarthy Chevrolet (675 N Rawhide, Olathe, KS 66061) were made aware of the recall but informed the contact that parts were not yet available. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

20191114ENGINE

TL* THE CONTACT OWNS A 2017 CHEVROLET SILVERADO 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V328000 (ENGINE). THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. RUSSELL BARNETT CHEVROLET GMC (LOCATED AT1981 COWAN HWY, WINCHESTER, TN 37398, (931) 967-4513) STATED THAT THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *DT FOLLOW-UP 22-JAN-2020 : MANUFACTURER AND DEALER HAVE BEEN CONTACTED AGAIN, (21-JAN-2020), AND NO REMEDY IS AVAILABLE AT THIS TIME. REPAIR PARTS ARE BEING SHIPPED TO NORTHERN COLD STATES/AREAS. STILL UNABLE TO USE THIS FEATURE EVEN THOUGH TEMPERATURES ARE LOW NOW IN THE SOUTH. NO GET-WELL DATE GIVEN OR KNOWN AT THIS TIME.*JB

20190619FUEL/PROPULSION SYSTEM

TL* THE CONTACT OWNS A 2017 CHEVROLET SILVERADO 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V088000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED THE MANUFACTURER AND THEY DISCONNECTED THE CALL. THE DEALER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

20190509FUEL/PROPULSION SYSTEM

RECALL WAS ANNOUNCED FEB 7, 2019 MY COMPLAINT IS WHY IS IT TAKING SO LONG TO OBTAIN PARTS AND GET THE VEHICLE REPIRED IT HAS BEEN THREE MONTHS

20181116TIRES

TL* THE CONTACT OWNS A 2017 CHEVROLET SILVERADO 3500 EQUIPPED WITH GOODYEAR WRANGLER SR-A TIRES, SIZE: 275/55/R20. WHILE DRIVING 50 MPH ON A MOUNTAINOUS ROAD, THE FRONT PASSENGER SIDE TIRE BLEW OUT. THE CONTACT CHANGED THE TIRE WITH A SPARE AND INTENDED TO REPLACE THE REMAINING TIRES WITH ANOTHER BRAND. THE MANUFACTURER WAS NOT CONTACTED. THE VIN WAS UNKNOWN. THE VEHICLE AND TIRE FAILURE MILEAGE WAS 24,469.

Mileage: 24,469

20180721POWER TRAIN

THE RETURN LINE FROM THE TRANSMISSION COOLER IS RUBBING ON THE BUMPER MOUNT BRACKET. MY VEHICLE HAS JUST OVER 9000 MILES ON IT AND THE COVER AROUND THE LINE IS ALREADY WORN THROUGH. THE WAY THE LINE IS MOUNTED OFFERS NO FLEXIBILITY TO PUSH IT AWAY FROM THE BUMPER BRACKET. THIS WILL EVENTUALLY LEAD TO A FAILURE OF THE RETURN LINE ON THE TRANSMISSION COOLER. I WAS INFORMED OF THIS ISSUE BY A POST ON A PUBLIC FORUM. THE PERSON THAT POSTED THIS ISSUE HAD A FAILURE OF THE RETURN LINE IN THE SAME SPOT DUE TO THE SAME ISSUE.

Mileage: 9,200

20170903EXTERIOR LIGHTING

THE MYLINK BACKUP CAMERA DOES NOT ALLOW DIMMING AT NIGHT WHEN BACKING THE VEHICLE CAUSING THE MYLINK BACKUP CAMERA SCREEN IN THE DASH TO GO FULL BRIGHTNESS, THUS BLINDING THE DRIVER FROM SEEING THE PASSENGER MIRROR. THIS IS A SAFETY HAZARD THAT CAN CAUSE AN ACCIDENT WHEN BACKING THE VEHICLE AT NIGHT.

Mileage: 2,000

Compare 2017CHEVROLETSILVERADO 3500 to Similar Vehicles

NHTSA Investigations 2 Open

View all investigations

Frequently Asked Questions

How many complaints does the 2017 CHEVROLET SILVERADO 3500 have?
The 2017 CHEVROLET SILVERADO 3500 has 14 NHTSA complaints, 0 crashes, 0 fires, 0 injuries, and 0 deaths reported.
What is the safety rating for the 2017 CHEVROLET SILVERADO 3500?
The 2017 CHEVROLET SILVERADO 3500 received an overall NHTSA safety rating of Not Rated/5, front crash rating of Not Rated/5, side crash rating of Not Rated/5, and rollover rating of Not Rated/5.
Are there any recalls for the 2017 CHEVROLET SILVERADO 3500?
Yes, the 2017 CHEVROLET SILVERADO 3500 has 6 recall(s). The most common affected component is ENGINE. Recalls are issued by NHTSA and manufacturers must provide a free remedy.
What are the most common problems with the 2017 CHEVROLET SILVERADO 3500?
The most-complained component for the 2017 CHEVROLET SILVERADO 3500 is FUEL/PROPULSION SYSTEM with 2 complaints. Other frequently reported areas include ENGINE and EXTERIOR LIGHTING.
Is the 2017 CHEVROLET SILVERADO 3500 safe to buy?
Review the complaint history, crash and fire reports, safety ratings, and recall status on this page to make an informed decision. The 2017 CHEVROLET SILVERADO 3500 has an NHTSA safety rating of Not Rated/5. Compare with other model years using the links above.
Where does this data come from?
All complaint, recall, and safety rating data is sourced from the National Highway Traffic Safety Administration (NHTSA). Complaints are filed by vehicle owners through NHTSA's Office of Defects Investigation.

Vehicle Safety Guides

Data as of 2025. Sources: NHTSA Office of Defects Investigation (ODI) complaints database, NHTSA recall campaign API, NHTSA NCAP crash-test ratings, and NHTSA FARS for fatality cross-reference.