Total Complaints
7 filings
CADILLAC XTS · model year
2019 CADILLAC XTS
7 NHTSA complaints, 1 crash report, and 2 active recalls for this specific cohort.
NHTSA overall rating
Not crash-tested
New Car Assessment Program
The 2019CADILLACXTS carries 7 consumer safety complaints in NHTSA's Office of Defects Investigation database for this specific model-year cohort. Within that volume, owners reported 1 crash, 0 fires, 0 injuries, and 0 fatalities. For crash performance, NHTSA's New Car Assessment Program gave this cohort an overall Not Rated/5 rating, with 5/5 front crash, Not Rated/5 side crash, and 4/5 rollover scores derived from standardized barrier and dynamic tests.
Component-level analysis is where model-year complaints become actionable: the top complaint category for the 2019 XTS is unknown or other with 1 filings, followed by service brakes (1) and tires (1). Concentration in one or two component groups is the classic signature of a systemic defect; a flat distribution usually reflects normal aging, warranty complaints, or isolated build-plant variability. This model year has 2 active recall campaigns, which means the manufacturer is obligated to remedy the covered defect at no charge for the life of the vehicle — the full NHTSA campaign numbers are listed below.
NHTSA currently has 10 investigation files overlapping the 2019 XTS, and 1 remain open. Owners comparing this cohort against neighboring years should pair the counters above with the complaint-by-year trend on the parent model page — a spike in a single year often tracks to a platform refresh, a new transmission supplier, or an updated ECU calibration. Use the related-complaint feed below to read raw owner narratives before deciding whether any pattern here affects your specific use case.
7
Complaints
1
Crashes
0
Fires
0
Injuries
0
Deaths
Crashes Reported
1 reports
Source
NHTSA ODI
Federal complaints database
Complaints vs. fleet median (215)
At or below the fleet median complaint volume.
NHTSA NCAP overall: Not Rated/5 — Not rated
· Front: 5/5
· Side: Not Rated/5
· Rollover: 4/5
Complaints by Component
| Component | Count |
|---|---|
| UNKNOWN OR OTHER | 1 |
| SERVICE BRAKES | 1 |
| TIRES | 1 |
| SEATS | 1 |
| AIR BAGS | 1 |
| ENGINE | 1 |
| POWER TRAIN | 1 |
Recalls (2)
18V57600030/08/2018
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER
General Motors LLC (GM) is recalling certain 2018-2019 Chevrolet Equinox, Impala, Cruze, Volt and Bolt EV vehicles, GMC Terrain vehicles, Buick Lacrosse and Regal vehicles, Cadillac XTS and XTS Professional vehicles and 2018 Chevrolet Malibu vehicles. The rear brake caliper pistons may have an insuf
18V89900019/12/2018
SEAT BELTS:FRONT
General Motors LLC (GM) is recalling certain 2019 Cadillac XTS vehicles. The front seat belt buckles may be missing a rivet that secures the buckle head to the cable mounting strap.
Recent Complaints
20250610ENGINE
currently experiencing transmission shuddering â likely due to a torque converter issue. This was confirmed by an experienced mechanic at the dealership of Cadillac. After doing deep research Iâve learned is documented in Technical Service Bulletins such as TSB 18-NA-355 and 19-NA-121. The shuddering has caused the vehicle to slow down or speed up when at cruising speeds. There were no warning lights nor messages, but I've started to experience the issue/symptoms for about a month now. Which came out of nowhere. Recently, I replaced the transmission cooler line and performed a drain and fill, but the shudder continues.
20250610POWER TRAIN
currently experiencing transmission shuddering â likely due to a torque converter issue. This was confirmed by an experienced mechanic at the dealership of Cadillac. After doing deep research Iâve learned is documented in Technical Service Bulletins such as TSB 18-NA-355 and 19-NA-121. The shuddering has caused the vehicle to slow down or speed up when at cruising speeds. There were no warning lights nor messages, but I've started to experience the issue/symptoms for about a month now. Which came out of nowhere. Recently, I replaced the transmission cooler line and performed a drain and fill, but the shudder continues.
20241018TIRES
The tire tech at Walmart was attempting to remove the tire when the side wall just blew out on my Yokohama 245 /40 20 tire.
20241018SEATS
The passenger present module in seat isnât working with air bag. Per Cadillac passenger seat module is inside the seat and needs replaced.
20241018AIR BAGS
The passenger present module in seat isnât working with air bag. Per Cadillac passenger seat module is inside the seat and needs replaced.
20210102CrashSERVICE BRAKES
BRAKES FAILED TO COMPLETELY STOP THE VEHICLE ONCE WHEN BACKING OUT OF A PARKING SPOT AND AGAIN WHEN PULLING INTO A PARKING SPOT
Mileage: 20,000
20190911UNKNOWN OR OTHER
THE BACKUP CAMERA GUIDE LINES CAN BARELY BE SEEN AND IN ANY SUN LIGHT CANNOT BE SEEN AT ALL. AT NIGHT , ALL YOU CAN SEE IS WHAT LOOKS LIKE SNOW. CADILLAC SAYS IT IS A SOFTWARE PROBLEM AND THERE IS NO FIX. THIS IS A SAFETY ISSUE AND NEED TO BE ADDRESSED THERE ARE NUMEROUS COMPLAINTS ABOUT THIS AND CADILLAC REFUSES TO FIX IT
Mileage: 15,400
Compare 2019CADILLACXTS to Similar Vehicles
NHTSA Investigations 1 Open
PE24011Preliminary EvaluationOpen
Electronic Brake Module Component Failure
PE22006Preliminary EvaluationClosed
Rear-View Camera Failure
PE19001Preliminary EvaluationClosed
Roof Skin Separation While Driving
EQ11001EQClosed
IEE Passenger Sensing System Mats
EA07017Engineering AnalysisClosed
REAR DRIVETRAIN COMPONENT FAILURE
Frequently Asked Questions
How many complaints does the 2019 CADILLAC XTS have?▼
The 2019 CADILLAC XTS has 7 NHTSA complaints, 1 crashes, 0 fires, 0 injuries, and 0 deaths reported.
What is the safety rating for the 2019 CADILLAC XTS?▼
The 2019 CADILLAC XTS received an overall NHTSA safety rating of Not Rated/5, front crash rating of 5/5, side crash rating of Not Rated/5, and rollover rating of 4/5.
Are there any recalls for the 2019 CADILLAC XTS?▼
Yes, the 2019 CADILLAC XTS has 2 recall(s). The most common affected component is SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER. Recalls are issued by NHTSA and manufacturers must provide a free remedy.
What are the most common problems with the 2019 CADILLAC XTS?▼
The most-complained component for the 2019 CADILLAC XTS is UNKNOWN OR OTHER with 1 complaints. Other frequently reported areas include SERVICE BRAKES and TIRES.
Is the 2019 CADILLAC XTS safe to buy?▼
Review the complaint history, crash and fire reports, safety ratings, and recall status on this page to make an informed decision. The 2019 CADILLAC XTS has an NHTSA safety rating of Not Rated/5. Compare with other model years using the links above.
Where does this data come from?▼
All complaint, recall, and safety rating data is sourced from the National Highway Traffic Safety Administration (NHTSA). Complaints are filed by vehicle owners through NHTSA's Office of Defects Investigation.
Vehicle Safety Guides
Data as of 2025. Sources: NHTSA Office of Defects Investigation (ODI) complaints database, NHTSA recall campaign API, NHTSA NCAP crash-test ratings, and NHTSA FARS for fatality cross-reference.
Read our methodology — how this data is sourced, computed, and verified.