2019 CADILLAC XT5

The contact owns a 2019 Cadillac XT5. The contact stated that while leaving the driveway, there was an abnormal sound coming from the vehicle. The contact stated that while driving at 65 MPH, there was an abnormally loud squeaking sound coming from the vehicle. The check engine warning light was illuminated. The contact thought that the catalytic converter had been stolen. The vehicle was taken to an independent mechanic who determined that the catalytic converter was severed at the connection point and cracked, and removed. The contact stated that coils were damaged, and the thermostat housing was cracked. The vehicle was repaired, but the failure recurred. The local dealer was contacted, who determined that the catalytic converter had been replaced, but the failure persisted. The dealer informed the contact that the parts were on backorder. The manufacturer was not contacted. The failure mileage was approximately 100,000. The VIN was not available.

Mileage: 100,000

The contact owns a 2019 Cadillac XT5. The contact stated that while leaving the driveway, there was an abnormal sound coming from the vehicle. The contact stated that while driving at 65 MPH, there was an abnormally loud squeaking sound coming from the vehicle. The check engine warning light was illuminated. The contact thought that the catalytic converter had been stolen. The vehicle was taken to an independent mechanic who determined that the catalytic converter was severed at the connection point and cracked, and removed. The contact stated that coils were damaged, and the thermostat housing was cracked. The vehicle was repaired, but the failure recurred. The local dealer was contacted, who determined that the catalytic converter had been replaced, but the failure persisted. The dealer informed the contact that the parts were on backorder. The manufacturer was not contacted. The failure mileage was approximately 100,000. The VIN was not available.

Mileage: 100,000

We got the message that our steering may be impacted and then our temperature gauge wasn’t working nor the stop/start feature. Trip to service dealer resulted in a $1,186.14 repair for the replacement of the thermostat. This car only has 37,269 miles. We were told by service tech this is a common issue in GM models and this year of car. This was a financial hardship on us and our well maintained, and rarely used, vehicle. How can GM know this is an issue and not offer remedy thru a recall?

The contact owns a 2019 Cadillac XT5. The contact stated that the vehicle was parked in a parking lot. The contact then shifted the transmission into drive (D), and the engine revved loudly. The contact slightly depressed the accelerator pedal, and the vehicle experienced unintended acceleration. The steering wheel inadvertently veered to the left. No warning light was illuminated. The vehicle then drove on top of another vehicle that was parked in front. The contact stated that he was unable to control the vehicle until after the crash. The air bags did not deploy. The contact was unharmed, but his wife's hand was injured in the crash. Medical attention was not received. A police report was filed. The vehicle was able to be driven away from the crash site, but it sustained damage, and the front driver’s side door was jammed. The vehicle was taken to a body shop. The vehicle was not yet repaired. The manufacturer was not made aware of the failure. The failure mileage was approximatel

Mileage: 45,000

The contact owns a 2019 Cadillac XT5. The contact stated that the vehicle was parked in a parking lot. The contact then shifted the transmission into drive (D), and the engine revved loudly. The contact slightly depressed the accelerator pedal, and the vehicle experienced unintended acceleration. The steering wheel inadvertently veered to the left. No warning light was illuminated. The vehicle then drove on top of another vehicle that was parked in front. The contact stated that he was unable to control the vehicle until after the crash. The air bags did not deploy. The contact was unharmed, but his wife's hand was injured in the crash. Medical attention was not received. A police report was filed. The vehicle was able to be driven away from the crash site, but it sustained damage, and the front driver’s side door was jammed. The vehicle was taken to a body shop. The vehicle was not yet repaired. The manufacturer was not made aware of the failure. The failure mileage was approximatel

Mileage: 45,000

Steering assist disengaged, low power mode, no temperature read and check engine light. All occurred at 61k miles.

The contact owns a 2019 Cadillac XT5. The contact stated that while driving on the highway at 25 MPH, the vehicle lost motive power. There were no warning lights illuminated. The contact was able to coast the vehicle to a stop and park on the side of the highway. The contact waited for a while before restarting the vehicle. The contact continued to drive the vehicle; however, the failure reoccurred. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 95,800.

Mileage: 95,800

The passenger interior side door at the bottom towards the back near the backseat, beginning driver seat caught fire. A small tiny hole began melting, and there was flames coming out of it. Within minutes. My entire car was engulfed in flames when the fire department came they said it seemed like it was fuses that began the Fire. I bought this car used from Carmax literally only two weeks ago and had only driven it. maybe 100 miles it’s a 2020. I don’t understand how this happened and I’m concerned about other Cadillacs of this model having the same issue.

The passenger interior side door at the bottom towards the back near the backseat, beginning driver seat caught fire. A small tiny hole began melting, and there was flames coming out of it. Within minutes. My entire car was engulfed in flames when the fire department came they said it seemed like it was fuses that began the Fire. I bought this car used from Carmax literally only two weeks ago and had only driven it. maybe 100 miles it’s a 2020. I don’t understand how this happened and I’m concerned about other Cadillacs of this model having the same issue.

The contact owns a 2019 Cadillac XT5. The contact stated that while his wife was driving approximately 20 MPH, the brake warning light illuminated. A message "Steering Power Reduced" was displayed before the steering wheel became difficult to turn in either direction. The contact stated that one day prior to the failure, the low power steering fluid warning light was illuminated, and the brake fluid was refilled. The contact stated after picking their children from school, the failure occurred. The contact who is an independent mechanic, was able to replicate the failure. The vehicle was taken to the local Auto Zone where the brake fluid was refilled only days after the brake fluid had been refilled. The vehicle was towed to a local dealer to be diagnosed; however, the failure could not be duplicated. The vehicle remained at the dealer for further investigation. The manufacturer was not made aware of the failure. The failure mileage was approximately 27,300.

Mileage: 27,300

The contact owns a 2019 Cadillac XT5. The contact stated that while his wife was driving approximately 20 MPH, the brake warning light illuminated. A message "Steering Power Reduced" was displayed before the steering wheel became difficult to turn in either direction. The contact stated that one day prior to the failure, the low power steering fluid warning light was illuminated, and the brake fluid was refilled. The contact stated after picking their children from school, the failure occurred. The contact who is an independent mechanic, was able to replicate the failure. The vehicle was taken to the local Auto Zone where the brake fluid was refilled only days after the brake fluid had been refilled. The vehicle was towed to a local dealer to be diagnosed; however, the failure could not be duplicated. The vehicle remained at the dealer for further investigation. The manufacturer was not made aware of the failure. The failure mileage was approximately 27,300.

Mileage: 27,300

The contact's wife owned a 2019 Cadillac XT5. The contact stated that while the wife was driving at various speeds, the brake pedal would vibrate upon depression without warning. The vehicle was taken to a dealer however the failure was unable to be duplicated. The contact then stated that while his wife was driving at 55 MPH, the brakes failed to operate upon depression without warning. The contact wife stated that a loud, grinding sound emitted from the vehicle during the failure. To avoid crashing into another vehicle, the contact's wife intentionally drove into the highway's side guardrail. After the vehicle hit the guardrail, the vehicle spun into oncoming traffic before coasting into a ditch by the highway median. The air bags deployed upon impact as the front driver-side tire detached from the vehicle; the rear driver-side tire was left dangling off the vehicle. The contact's wife was taken to the hospital via an ambulance where she was kept overnight for observation. Several t

Mileage: 64,000

I keep getting a warning to service the Safety Restraint System. I have taken my car in several times to be fixed and have paid a lot of money and it is still not fixed. The dealership says they fixed it but then it happens again. This has been going on for about 3-4 months now. At this point I do not know what else to do. I feel this is a safety concern because I cannot drive down the road without the alerts going off in the car.

Georgia

Was driving the other day and the message steering assist reduced, AC fan was blowing but no A/C then engine light came on. Made appointment next day with my Cadillac local dealer and service writer said he knew what the problem was. After he plugged into my car, then into his computer it read - bad thermostat. Fortunately, mine was covered under the powertrain warranty, however, he said there were 4 other vehicles just like mine (XT5) in there for the same issue. This is a well known issue with Cadillac and for those of us who have a warranty that's good. Otherwise, it is $1,200 to fix!!! Ouch!! Not sure why Cadillac hasn't issued a recall on this problem and very disappointed in them for not doing so.

Message Displayed on 2019 Cadillac XT-5 "Steering Assist is Reduced - Drive With Care". No check engine light, and no apparent loss of steering. Noted that Temperature Gauge and Air Conditioning ceased to work. Suspiciously, a 2017 Cadillac XT-5 that I also own, the identical displayed message came on, with identical same mechanical issue, and just learned that an acquaintance with a newer Chevy Blazer just experienced the identical issue also. All vehicles are equipped with OnStar. Coincidence, OR any possibility that GM or OnStar computers have been hacked into, as OnStar has ability to control various functions of vehicles. To correct the issue (possibly only temporary) was to remove the negative battery cable for a short time, and reattach.

While traveling home to Louisiana from a vacation, I noticed the engine temperature what stuck on Cold. We also were experiencing loss of power steering, and loss of AC in the car. We stopped at AutoZone in Destin, FL where they completed their FixFinder which reported the thermostat needed to be replaced, being it was stuck in the open position and wasn't properly gauging the engine temperature. Some of the engine fluids were extremely low due to overcompensation because of the thermometer issue. Seeing as we were traveling and not near our local mechanic or dealership, we called around to various auto shops to see who could fit us in same day. The only available shop, without having to spend an additional night in FL, was Pep Boys in Fort Walton, FL. They also let us know they did not have the thermostat compatible with my engine in stock, so that would need to be purchased at AutoZone if we wanted the car fixed same day; which is what I did. While we were at Pep Boys, there was anot

While traveling home to Louisiana from a vacation, I noticed the engine temperature what stuck on Cold. We also were experiencing loss of power steering, and loss of AC in the car. We stopped at AutoZone in Destin, FL where they completed their FixFinder which reported the thermostat needed to be replaced, being it was stuck in the open position and wasn't properly gauging the engine temperature. Some of the engine fluids were extremely low due to overcompensation because of the thermometer issue. Seeing as we were traveling and not near our local mechanic or dealership, we called around to various auto shops to see who could fit us in same day. The only available shop, without having to spend an additional night in FL, was Pep Boys in Fort Walton, FL. They also let us know they did not have the thermostat compatible with my engine in stock, so that would need to be purchased at AutoZone if we wanted the car fixed same day; which is what I did. While we were at Pep Boys, there was anot

My vehicle is receiving a notice "Steer Assist is Reduced Drive with Care". Per discussion with the dealership this is a result of a thermostat issue causing an issue with the grease temperature in the steering. Based on a bulletin to the dealerships from 2017 this is a known issue and continues to be a known issue for multiple GM vehicles. GM can not supply new thermostats to dealerships and they are just resetting the warning. Steering is a critical issue and GM is aware of an issue and is not recalling or repairing timely.

Per the owners manual, the vehicle is supposed to be equipped with four reinforced jacking points for the vehicle supplied jack. The two front reinforced points were never installed. Besides, there being no way to jack up the vehicle, it some one unknowingly attempt to jack up the car, it could fall off the jack and injure or kill someone. I went to the dealer, and upon inspection they agreed that the points were missing. I contacted GM, but after one call, no one responded back to me.