CADILLAC SRX · model year

2004 CADILLAC SRX

324 NHTSA complaints, 34 crash reports, and 7 active recalls for this specific cohort.

NHTSA overall rating

Not crash-tested

New Car Assessment Program

The 2004CADILLACSRX carries 324 consumer safety complaints in NHTSA's Office of Defects Investigation database for this specific model-year cohort. Within that volume, owners reported 34 crashes, 3 fires, 25 injuries, and 0 fatalities. No NCAP 5-star crash-test rating is available for this model year in the federal database.

Component-level analysis is where model-year complaints become actionable: the top complaint category for the 2004 SRX is electronic stability control (esc) with 43 filings, followed by electrical system (33) and power train (26). Concentration in one or two component groups is the classic signature of a systemic defect; a flat distribution usually reflects normal aging, warranty complaints, or isolated build-plant variability. This model year has 7 active recall campaigns, which means the manufacturer is obligated to remedy the covered defect at no charge for the life of the vehicle — the full NHTSA campaign numbers are listed below.

NHTSA currently has 10 investigation files overlapping the 2004 SRX, and 1 remain open. Owners comparing this cohort against neighboring years should pair the counters above with the complaint-by-year trend on the parent model page — a spike in a single year often tracks to a platform refresh, a new transmission supplier, or an updated ECU calibration. Use the related-complaint feed below to read raw owner narratives before deciding whether any pattern here affects your specific use case.

324
Complaints
34
Crashes
3
Fires
25
Injuries
0
Deaths

Total Complaints

324 filings

Crashes Reported

34 reports

Source

NHTSA ODI

Federal complaints database

Complaints vs. fleet median (215)

Above median complaint volume — review patterns below.

Complaints by Component

ComponentCount
ELECTRONIC STABILITY CONTROL (ESC)43
ELECTRICAL SYSTEM33
POWER TRAIN26
STEERING21
SERVICE BRAKES16
UNKNOWN OR OTHER15
ENGINE15
VEHICLE SPEED CONTROL14
VISIBILITY:SUN/MOON ROOF ASSEMBLY11
TRACTION CONTROL SYSTEM11
ENGINE AND ENGINE COOLING7
SUSPENSION7
EXTERIOR LIGHTING7
STRUCTURE:BODY6
SERVICE BRAKES, HYDRAULIC6

Recalls (7)

03V34600029/09/2003

SEATS

CERTAIN PASSENGER AND SPORT UTILITY VEHICLES FAIL TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 207, "SEATING SYSTEMS." ONE OR BOTH FRONT ANCHOR TABS FOR THE FRONT BUCKET SEATS ARE NOT ENGAGED IN THE FLOOR PAN REINFORCEMENT SLOTS. A SEAT WITH ONLY ONE TAB ENGAGED OR

04V15100029/03/2004

SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE

ON CERTAIN PASSENGER VEHICLES EQUIPPED WITH ALL WHEEL DRIVE, THE ANTILOCK BRAKE SYSTEM (ABS) MAY IMPROPERLY TEMPORARILY ISOLATE THE DRIVER FROM THE FOUNDATION BRAKE SYSTEM FOR A MAXIMUM OF 1.25 SECONDS.

05V02400020/01/2005

AIR BAGS

ON CERTAIN PASSENGER VEHICLES, AN INTERACTION BETWEEN THE SENSING AND DIAGNOSTIC MODULE AND VEHICLE'S ELECTRICAL SYSTEM MAY CAUSE THE DRIVER'S FRONTAL AIR BAG AND/OR ROOF-MOUNTED SIDE IMPACT AIR BAG TO DEPLOY WHEN THE IGNITION KEY IS TURNED TO THE "ON" POSITION.

08V52700009/10/2008

POWER TRAIN:AUTOMATIC TRANSMISSION

GM IS RECALLING 17,301 MY 2004 CADILLAC SRX VEHICLES EQUIPPED WITH AN AUTOMATIC TRANSMISSION. SOME OF THESE VEHICLES HAVE A CONDITION IN WHICH THE TRANSMISSION SHIFT LEVER CAN BE MOVED FROM THE "PARK" POSITION WITH THE IGNITION "ON" AND WITHOUT THE OPERATOR DEPRESSING THE BRAKE PEDAL OR, IN SOME CA

04V27300009/06/2004

STEERING:LINKAGES

ON CERTAIN PASSENGER VEHICLES INVOLVED IN THIS CAMPAIGN, THE LOWER CONTROL ARM BALL STUD NUT/WASHER ASSEMBLIES WITH WASHERS WERE MADE OF THE WRONG MATERIAL. THE WASHERS MAY FRACTURE AND BECOME LOOSE OR FALL AWAY FROM THE VEHICLE, REDUCING CLAMP LOAD. SEPARATION OF THE CONTROL ARM BALL STUD AND STE

05V04600009/02/2005

VEHICLE SPEED CONTROL:ACCELERATOR PEDAL

CERTAIN PASSENGER VEHICLES FAIL TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 124, 'ACCELERATOR CONTROL SYSTEMS.' IF ONE OF THE TWO ACCELERATOR PEDAL RETURN SPRINGS FAILS AND THE TEMPERATURE IS -22 DEGREES F TO -40 DEGREES F, THE ENGINE MAY NOT RETURN TO IDLE WITHIN T

14V39400002/07/2014

ELECTRICAL SYSTEM:IGNITION

This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. General Motors LLC (GM) notified the agen

Recent Complaints

20260218ENGINE

The contact owns a 2004 Cadillac SRX. The contact stated that while driving approximately 65 MPH, the vehicle stalled, and the power steering and power brakes were inoperative. No warning lights were illuminated. The failure had occurred on several occasions. The contact researched and became aware of an unknown recall related to the failure; however, the VIN was not under recall. The vehicle was taken back to the residence, and a dealer was contacted. The contact was informed that the electronic stability control module needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was unknown.

20260218ELECTRONIC STABILITY CONTROL (ESC)

The contact owns a 2004 Cadillac SRX. The contact stated that while driving approximately 65 MPH, the vehicle stalled, and the power steering and power brakes were inoperative. No warning lights were illuminated. The failure had occurred on several occasions. The contact researched and became aware of an unknown recall related to the failure; however, the VIN was not under recall. The vehicle was taken back to the residence, and a dealer was contacted. The contact was informed that the electronic stability control module needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was unknown.

20240411VISIBILITY:SUN/MOON ROOF ASSEMBLY

Sun roof exploded in my driveway.

20230719ENGINE

2004 Cadillac SRX had emissions recall work completed in 2008. Since that time GM and Cadillac have had numerous recalls in subsequent model years with the same issue. Emissions problems have reoccurred. The problem is actually not being fixed if it keeps reoccurring. This affects the air we breathe. Vehicle has been inspected.

20220418ENGINE

The contact owns a 2004 Cadillac SRX. The contact stated that while operating the vehicle the check engine warning light would remain illuminated. The vehicle was taken to an independent mechanic who diagnosed that the fuel system was faulty, a yaw sensor was faulty, and a battery sensor was faulty. The vehicle was not yet repaired. The manufacturer and local dealer were not notified of the failure. The failure mileage was 156,000.

Mileage: 156,000

20220217CrashSERVICE BRAKES

While sitting at a friend's house on a hill my brakes went completely out once I hit them they went to the floor and we eended up hitting a tree stump that saved us from going off a steep cliff to possibly hurting each and everyone of us in the car.

20220217CrashVEHICLE SPEED CONTROL

While sitting at a friend's house on a hill my brakes went completely out once I hit them they went to the floor and we eended up hitting a tree stump that saved us from going off a steep cliff to possibly hurting each and everyone of us in the car.

20211231UNKNOWN OR OTHER

While driving down the road the sunroof detached causing me to have to grab it to stop from flying off while going 75mph down the highway. And then hold it on while I operated the vehicle to a safer place to duck tape it back down. This caused the sunroof to obviously not operate properly any longer as well obviously...

20210707ELECTRICAL SYSTEM

Ran out of gas after putting gas in the car tried to start it and the ignition got stuck and continued to try to start on its own I had to pull the back to the off position I tried to start it again and it would not start and the lights on the dash And the radio control center did not come on. And car will not even try to start before this the car had been cutting off while driving down the road for no reason and it kept showing a check stability control warning and low tire pressure even though tires were not low at all

20210707FUEL/PROPULSION SYSTEM

Ran out of gas after putting gas in the car tried to start it and the ignition got stuck and continued to try to start on its own I had to pull the back to the off position I tried to start it again and it would not start and the lights on the dash And the radio control center did not come on. And car will not even try to start before this the car had been cutting off while driving down the road for no reason and it kept showing a check stability control warning and low tire pressure even though tires were not low at all

20210407STEERING

THIS VEHICLE NEEDS A RECALL IMMEDIATELY AS THE ISSUE CAN RESULT IN AN ACCIDENT OR DEATH TO THE DRIVER/ PASSENGERS/ OTHER DRIVERS ON THE ROAD. WHILE DRIVING THIS VEHICLE AT ANY SPEED ON BOTH THE HIGHWAY AND CITY STREETS, IT ABRUPTLY SHIFTS INTO ANOTHER LANE WHILE DRIVING STRAIGHT AND DOES NOT ALLOW YOU TO PRESS ON THE BRAKES OR MOVE THE STEERING WHEEL FOR A FEW SECONDS TO GAIN CONTROL OF THE VEHICLE. A "SERVICE STABILITY SYSTEM" WARNING POPS UP ON THE SCREEN DIRECTLY AFTERWARDS AND A LOUD WARNING SOUND CONSTANTLY RINGS THROUGH THE CAR UNTIL YOU STOP THE VEHICLE AND TURN IT OFF FOR A FEW MINUTES. DRIVING THE CAR AGAIN REPEATS THE SAME PROBLEM. RESEARCH OF THE ISSUE SHOWS THAT MANY OWNERS OF THIS VEHICLE HAVE THE SAME ISSUE AND UPON INSPECTION AT THE MECHANIC, MOST ARE NOT GIVEN A SOLUTION. SOME BLOGS SAY REPLACING THE "STEERING WHEEL SENSOR" HAS SOLVED THEIR PROBLEM HOWEVER I HAVE REPLACED THE SENSOR ALONG WITH THE ENTIRE STEERING POWER STEERING RACK, BRAKES, TIRES, AND SEVERAL OTHER PAR

Mileage: 200,000

20210102UNKNOWN OR OTHER

THIS CAR HAS A PANORAMIC SUN ROOF. THE ENTIRE ROOF OF THE CAR IS GLASS. AS I WAS DRIVING ON THE HIGHWAY THE ENTIRE SUNROOF (THE GLASS PANELS, THE TRACKS, THE SUNROOF MOTORS, THE RACK) COMPLETELY FLEW OFF AND THE ENTIRE ASSEMBLY ALMOST HIT ANOTHER CAR BEHIND IT. . I GUESS THE WIND GOT UNDER IT AND RIPPED THE SUNROOF FROM THE CAR. THE SUNROOF WAS CLOSED. UPON FURTHER INSPECTION I COME TO FIND OUT THAT THE PANORAMIC ROOF IS INSTALLED AND SECURED WITH ONLY GLUE. THERE ARE NO BOLTS THAT SECURE THE ROOF TO THE CAR. THE GLUE MUST'VE BEEN GETTING OLD AND ALLOWED THE WIND TO TEAR THE REST OF IT APART.

Mileage: 179,000

20200918ENGINE

ABOUT A WEEK AFTER I BOUGHT MY 2004 CADILLAC SRX, IT STARTED JERKING AND MAKING A LOUD CLICKING OR POPPING SOUND, LATER FOUND OUT THAT A FEW SPROCKETS INSIDE THE TRANSFER CASE HAD BROKE OFF AND THE CHAIN? WAS SLIPPING. THIS WAS THE REAR, THE CARLOTS MECHANIC FIXED IT, THEN THE BATTERY AND ALTERNATOR HAD TO BE REPLACED AND THE THROTTLE BODY INTAKE HAD TO BE OPENED AND CLEANED BECAUSE IT WASNT OPENING LIKE IT IS DESIGNED TO DO, AND SO THE EXHAUST WAS GETTING TRAPPED IN THE EXHAUST MANIFOLD. ONE SUMMER DAY IN TRAFFIC IT CUT OFF ALL POWER, WE ENDED UP GETTING IT STARTED AGAIN TO GET OUT OF THE ROAD, AND IT GOT US BACK HOME, THAT WAS A YEAR AGO AND IT HASNT RAN SINCE. ALSO IF YOU HAD TRACTION CONTROL TURNED ON, THE ABS WOULD APPLY THEMSELVES WHICH SOMETIMES FELT UNSAFE. ALWAYS GOT AN ERROR MESSAGE ON THE SCREEN SAYING TO SERVICE THE STABLITRAX SYSTEM OR TO REPAIR THE TRACTION CONTROL AND THE TIRE THINGS THAT TELL YOU HOW MUCH AIR IS IN EACH TIRE, WE HAD 1 THAT DIDNT REGISTER AT ALL. THE SUN

Mileage: 72,500

20200918POWER TRAIN

ABOUT A WEEK AFTER I BOUGHT MY 2004 CADILLAC SRX, IT STARTED JERKING AND MAKING A LOUD CLICKING OR POPPING SOUND, LATER FOUND OUT THAT A FEW SPROCKETS INSIDE THE TRANSFER CASE HAD BROKE OFF AND THE CHAIN? WAS SLIPPING. THIS WAS THE REAR, THE CARLOTS MECHANIC FIXED IT, THEN THE BATTERY AND ALTERNATOR HAD TO BE REPLACED AND THE THROTTLE BODY INTAKE HAD TO BE OPENED AND CLEANED BECAUSE IT WASNT OPENING LIKE IT IS DESIGNED TO DO, AND SO THE EXHAUST WAS GETTING TRAPPED IN THE EXHAUST MANIFOLD. ONE SUMMER DAY IN TRAFFIC IT CUT OFF ALL POWER, WE ENDED UP GETTING IT STARTED AGAIN TO GET OUT OF THE ROAD, AND IT GOT US BACK HOME, THAT WAS A YEAR AGO AND IT HASNT RAN SINCE. ALSO IF YOU HAD TRACTION CONTROL TURNED ON, THE ABS WOULD APPLY THEMSELVES WHICH SOMETIMES FELT UNSAFE. ALWAYS GOT AN ERROR MESSAGE ON THE SCREEN SAYING TO SERVICE THE STABLITRAX SYSTEM OR TO REPAIR THE TRACTION CONTROL AND THE TIRE THINGS THAT TELL YOU HOW MUCH AIR IS IN EACH TIRE, WE HAD 1 THAT DIDNT REGISTER AT ALL. THE SUN

Mileage: 72,500

20200918SUSPENSION

ABOUT A WEEK AFTER I BOUGHT MY 2004 CADILLAC SRX, IT STARTED JERKING AND MAKING A LOUD CLICKING OR POPPING SOUND, LATER FOUND OUT THAT A FEW SPROCKETS INSIDE THE TRANSFER CASE HAD BROKE OFF AND THE CHAIN? WAS SLIPPING. THIS WAS THE REAR, THE CARLOTS MECHANIC FIXED IT, THEN THE BATTERY AND ALTERNATOR HAD TO BE REPLACED AND THE THROTTLE BODY INTAKE HAD TO BE OPENED AND CLEANED BECAUSE IT WASNT OPENING LIKE IT IS DESIGNED TO DO, AND SO THE EXHAUST WAS GETTING TRAPPED IN THE EXHAUST MANIFOLD. ONE SUMMER DAY IN TRAFFIC IT CUT OFF ALL POWER, WE ENDED UP GETTING IT STARTED AGAIN TO GET OUT OF THE ROAD, AND IT GOT US BACK HOME, THAT WAS A YEAR AGO AND IT HASNT RAN SINCE. ALSO IF YOU HAD TRACTION CONTROL TURNED ON, THE ABS WOULD APPLY THEMSELVES WHICH SOMETIMES FELT UNSAFE. ALWAYS GOT AN ERROR MESSAGE ON THE SCREEN SAYING TO SERVICE THE STABLITRAX SYSTEM OR TO REPAIR THE TRACTION CONTROL AND THE TIRE THINGS THAT TELL YOU HOW MUCH AIR IS IN EACH TIRE, WE HAD 1 THAT DIDNT REGISTER AT ALL. THE SUN

Mileage: 72,500

20200714ELECTRICAL SYSTEM

I WAS DRIVING AND THE VEHICLE JUST CUT OFF ON ME EVERY THING LOCKED UP EVEN THE BRAKES I COULDN'T STOP SO I CHUNKED THE GEAR IN PARK TO AVOID FROM SMASHING INTO ANYONE I WAS SO AFRAID BUT IT CRANK RIGHT UP AFTER BUT I NOTICED THE TEMPERATURE GAUGE AND THE GAS GAUGE WAS NO LONGER WORKING..

Mileage: 190,000

20200714FUEL/PROPULSION SYSTEM

I WAS DRIVING AND THE VEHICLE JUST CUT OFF ON ME EVERY THING LOCKED UP EVEN THE BRAKES I COULDN'T STOP SO I CHUNKED THE GEAR IN PARK TO AVOID FROM SMASHING INTO ANYONE I WAS SO AFRAID BUT IT CRANK RIGHT UP AFTER BUT I NOTICED THE TEMPERATURE GAUGE AND THE GAS GAUGE WAS NO LONGER WORKING..

Mileage: 190,000

20200702ELECTRICAL SYSTEM

MY CAR WAS SITTING IN THE DRIVEWAY WHEN I STARTED TO DRIVE OFF THE CAR JERKED A LITTLE THEN I APPLIED THE BREAK. STILL IN THE DRIVEWAY,I TRIED TO CONTINUE ON BUT NOTICED THE CAR WOULDN'T MOVE. AHAD IT PLACED ON A CODE READER,P2122,ACCELERATOR POSITION SENSOR CIRCUIT D LOW .REPLACED PEDAL,STILL THE SAME THING. *TR

Mileage: 240,000

20200702VEHICLE SPEED CONTROL

MY CAR WAS SITTING IN THE DRIVEWAY WHEN I STARTED TO DRIVE OFF THE CAR JERKED A LITTLE THEN I APPLIED THE BREAK. STILL IN THE DRIVEWAY,I TRIED TO CONTINUE ON BUT NOTICED THE CAR WOULDN'T MOVE. AHAD IT PLACED ON A CODE READER,P2122,ACCELERATOR POSITION SENSOR CIRCUIT D LOW .REPLACED PEDAL,STILL THE SAME THING. *TR

Mileage: 240,000

20200607EXTERIOR LIGHTING

MY HEADLIGHTS DO NOT PROVIDE ENOUGH LIGHT TO BE SAFE. I CANNOT SEE WHEN THEY ARE ON THE LOW BEAM, AND OTHERS FLASH THEIR LIGHTS AT ME AS IF TO SAY THEY CAN'T SEE ME EITHER. I CAN SEE WELL WHEN THE HIGH BEAMS ARE ON, THEN ONCOMING TRAFFIC FLASHES THEY ARE TOO BRIGHT AND BLINDING THEM. I HAVE SEEN NUMEROUS REPORTS OF THIS ISSUE FOR THIS VEHICLE ON THE INTERNET. THIS IS NOT AN ISOLATED INCIDENT. I HAVE STOPPED DRIVING AT NIGHT DUE TO THE FACT I CAN NOT SEE. AFTER ALL THE COMPLAINTS THAT AVE BEEN FILE CADILLAC NEEDS TO ISSUE A RECALL, AND FIX THE PROBLEM. I HAVE HAD TO CHANGE MY LIFE STYLE BECAUSE OF THIS ISSUE. I GUESS IT IS GOING TO TAKE SOMEONE/SOMEONE'S GETTING KILLED BEFORE THIS ISSUE IS CORRECTED BY CADILLAC. THIS ISSUE WAS NOT DISCLOSED TO ME WHEN I BOUGHT THE CAR.

Compare 2004CADILLACSRX to Similar Vehicles

NHTSA Investigations 1 Open

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Frequently Asked Questions

How many complaints does the 2004 CADILLAC SRX have?
The 2004 CADILLAC SRX has 324 NHTSA complaints, 34 crashes, 3 fires, 25 injuries, and 0 deaths reported.
Are there any recalls for the 2004 CADILLAC SRX?
Yes, the 2004 CADILLAC SRX has 7 recall(s). The most common affected component is SEATS. Recalls are issued by NHTSA and manufacturers must provide a free remedy.
What are the most common problems with the 2004 CADILLAC SRX?
The most-complained component for the 2004 CADILLAC SRX is ELECTRONIC STABILITY CONTROL (ESC) with 43 complaints. Other frequently reported areas include ELECTRICAL SYSTEM and POWER TRAIN.
Is the 2004 CADILLAC SRX safe to buy?
Review the complaint history, crash and fire reports, safety ratings, and recall status on this page to make an informed decision. No NHTSA crash test rating is available for this model year. Compare with other model years using the links above.
Where does this data come from?
All complaint, recall, and safety rating data is sourced from the National Highway Traffic Safety Administration (NHTSA). Complaints are filed by vehicle owners through NHTSA's Office of Defects Investigation.

Vehicle Safety Guides

Data as of 2025. Sources: NHTSA Office of Defects Investigation (ODI) complaints database, NHTSA recall campaign API, NHTSA NCAP crash-test ratings, and NHTSA FARS for fatality cross-reference.