2004 CADILLAC SRX

324 complaints filed with NHTSA.

324
Complaints
34
Crashes
3
Fires
25
Injuries
0
Deaths

Complaints by Component

ComponentCount
ELECTRONIC STABILITY CONTROL (ESC)43
ELECTRICAL SYSTEM33
POWER TRAIN26
STEERING21
SERVICE BRAKES16
UNKNOWN OR OTHER15
ENGINE15
VEHICLE SPEED CONTROL14
VISIBILITY:SUN/MOON ROOF ASSEMBLY11
TRACTION CONTROL SYSTEM11
ENGINE AND ENGINE COOLING7
SUSPENSION7
EXTERIOR LIGHTING7
STRUCTURE:BODY6
SERVICE BRAKES, HYDRAULIC6

Recalls (7)

03V34600029/09/2003

SEATS

CERTAIN PASSENGER AND SPORT UTILITY VEHICLES FAIL TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 207, "SEATING SYSTEMS." ONE OR BOTH FRONT ANCHOR TABS FOR THE FRONT BUCKET SEATS ARE NOT ENGAGED IN THE FLOOR PAN REINFORCEMENT SLOTS. A SEAT WITH ONLY ONE TAB ENGAGED OR

04V15100029/03/2004

SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE

ON CERTAIN PASSENGER VEHICLES EQUIPPED WITH ALL WHEEL DRIVE, THE ANTILOCK BRAKE SYSTEM (ABS) MAY IMPROPERLY TEMPORARILY ISOLATE THE DRIVER FROM THE FOUNDATION BRAKE SYSTEM FOR A MAXIMUM OF 1.25 SECONDS.

05V02400020/01/2005

AIR BAGS

ON CERTAIN PASSENGER VEHICLES, AN INTERACTION BETWEEN THE SENSING AND DIAGNOSTIC MODULE AND VEHICLE'S ELECTRICAL SYSTEM MAY CAUSE THE DRIVER'S FRONTAL AIR BAG AND/OR ROOF-MOUNTED SIDE IMPACT AIR BAG TO DEPLOY WHEN THE IGNITION KEY IS TURNED TO THE "ON" POSITION.

08V52700009/10/2008

POWER TRAIN:AUTOMATIC TRANSMISSION

GM IS RECALLING 17,301 MY 2004 CADILLAC SRX VEHICLES EQUIPPED WITH AN AUTOMATIC TRANSMISSION. SOME OF THESE VEHICLES HAVE A CONDITION IN WHICH THE TRANSMISSION SHIFT LEVER CAN BE MOVED FROM THE "PARK" POSITION WITH THE IGNITION "ON" AND WITHOUT THE OPERATOR DEPRESSING THE BRAKE PEDAL OR, IN SOME CA

04V27300009/06/2004

STEERING:LINKAGES

ON CERTAIN PASSENGER VEHICLES INVOLVED IN THIS CAMPAIGN, THE LOWER CONTROL ARM BALL STUD NUT/WASHER ASSEMBLIES WITH WASHERS WERE MADE OF THE WRONG MATERIAL. THE WASHERS MAY FRACTURE AND BECOME LOOSE OR FALL AWAY FROM THE VEHICLE, REDUCING CLAMP LOAD. SEPARATION OF THE CONTROL ARM BALL STUD AND STE

05V04600009/02/2005

VEHICLE SPEED CONTROL:ACCELERATOR PEDAL

CERTAIN PASSENGER VEHICLES FAIL TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 124, 'ACCELERATOR CONTROL SYSTEMS.' IF ONE OF THE TWO ACCELERATOR PEDAL RETURN SPRINGS FAILS AND THE TEMPERATURE IS -22 DEGREES F TO -40 DEGREES F, THE ENGINE MAY NOT RETURN TO IDLE WITHIN T

14V39400002/07/2014

ELECTRICAL SYSTEM:IGNITION

This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. General Motors LLC (GM) notified the agency

Recent Complaints

20220217CrashSERVICE BRAKES

While sitting at a friend's house on a hill my brakes went completely out once I hit them they went to the floor and we eended up hitting a tree stump that saved us from going off a steep cliff to possibly hurting each and everyone of us in the car.

20220217CrashVEHICLE SPEED CONTROL

While sitting at a friend's house on a hill my brakes went completely out once I hit them they went to the floor and we eended up hitting a tree stump that saved us from going off a steep cliff to possibly hurting each and everyone of us in the car.

20211231UNKNOWN OR OTHER

While driving down the road the sunroof detached causing me to have to grab it to stop from flying off while going 75mph down the highway. And then hold it on while I operated the vehicle to a safer place to duck tape it back down. This caused the sunroof to obviously not operate properly any longer as well obviously...

20140923CrashTIRES

TL* THE CONTACT OWNS A 2004 CADILLAC SRX. THE CONTACT STATED THAT A TIRE BLEW OUT CAUSING THE VEHICLE TO SPIN OUT OF CONTROL AND CRASH. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED AND ONE INJURY WAS REPORTED THAT DID NOT REQUIRE MEDICAL ATTENTION. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 120,000.

Mileage: 120,000

20140923CrashAIR BAGS

TL* THE CONTACT OWNS A 2004 CADILLAC SRX. THE CONTACT STATED THAT A TIRE BLEW OUT CAUSING THE VEHICLE TO SPIN OUT OF CONTROL AND CRASH. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED AND ONE INJURY WAS REPORTED THAT DID NOT REQUIRE MEDICAL ATTENTION. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 120,000.

Mileage: 120,000

20110118CrashSUSPENSION:REAR

FRAME FAILURE. REAR SUB FRAME WAS NOT WELDED ON PROPERLY RESULTING IN THE CAR LOSING ALL DIRECTIONAL CONTROL AND GOING OFF THE ROAD. COULD HAVE BEEN BAD IF SPEED WAS NOT SO LOW. CADILLAC HAS NOT BEEN ABLE TO FIX CAR DUE TO NOT HAVING PART FOR LAST 7 MONTHS. IT IS A RECALL ON THE 05 BUT NOT THE 04. GM REFUSES TO DO ANYTHING OTHER THAN TELL ME THEY WILL LET ME KNOW WHEN THEY HAVE NEWS. THEY HAVE EVEN REQUESTED TO STORE THE VEHICLE AT MY RESIDENCE RATHER THAN THE DEALERSHIP AS IT HAS BEEN THERE SO

Mileage: 99,000

20110118CrashSTRUCTURE

FRAME FAILURE. REAR SUB FRAME WAS NOT WELDED ON PROPERLY RESULTING IN THE CAR LOSING ALL DIRECTIONAL CONTROL AND GOING OFF THE ROAD. COULD HAVE BEEN BAD IF SPEED WAS NOT SO LOW. CADILLAC HAS NOT BEEN ABLE TO FIX CAR DUE TO NOT HAVING PART FOR LAST 7 MONTHS. IT IS A RECALL ON THE 05 BUT NOT THE 04. GM REFUSES TO DO ANYTHING OTHER THAN TELL ME THEY WILL LET ME KNOW WHEN THEY HAVE NEWS. THEY HAVE EVEN REQUESTED TO STORE THE VEHICLE AT MY RESIDENCE RATHER THAN THE DEALERSHIP AS IT HAS BEEN THERE SO

Mileage: 99,000

20100911CrashSUSPENSION:REAR

MY REAR SUBFRAME CAME UN-WELDED. CAR LOST ABILITY TO CONTROL DIRECTION DUE TO REAR WHEEL POINTING IN DIFFERENT DIRECTIONS. THERE IS A RECALL FOR THIS EXACT PROBLEM ON THE 2005 MODEL BUT NOT YET FOR THE 2004 MODEL. *TR

Mileage: 108,000

20100411CrashAIR BAGS:FRONTAL

2004 CADILLAC SRX INVOLVED IN A FRONT END RASH ON JAN 19, 2010. SEVERE FRONT END CRASH HOWEVER AIRBAGS DID NOT DEPLOY. *TR

Mileage: 33,465

20100411CrashAIR BAGS

2004 CADILLAC SRX INVOLVED IN A FRONT END RASH ON JAN 19, 2010. SEVERE FRONT END CRASH HOWEVER AIRBAGS DID NOT DEPLOY. *TR

Mileage: 33,465

20100411CrashAIR BAGS:SIDE/WINDOW

2004 CADILLAC SRX INVOLVED IN A FRONT END RASH ON JAN 19, 2010. SEVERE FRONT END CRASH HOWEVER AIRBAGS DID NOT DEPLOY. *TR

Mileage: 33,465

20100107CrashVEHICLE SPEED CONTROL

TL*THE CONTACT OWNS A 2004 CADILLAC SRX. THE CONTACT STATED THAT WHEN PULLING INTO HIS DRIVEWAY, THE ENGINE BEGAN IDLE EXCESSIVELY. ALTHOUGH HE PRESSED THE BRAKES, THE VEHICLE STILL ACCELERATED, CAUSING HIM TO CRASH INTO HIS GARAGE. THERE WERE NO PRIOR WARNINGS THAT WOULD ALLUDE TO THE FAILURE OR WHY IT WOULD OCCUR. THE VEHICLE HAD NOT BEEN REPAIRED TO-DATE. THE CONTACT HAD NOT SPOKEN WITH NEITHER THE DEALER NOR THE MANUFACTURER TO-DATE. THE CURRENT AND FAILURE MILEAGES WERE 72,218.

Mileage: 72,218

20080903ENGINE AND ENGINE COOLING:EXHAUST SYSTEM

TL*THE CONTACT OWNS A 2004 CADILLAC SRX. WHILE EXITING FROM THE LIFTGATE OF THE VEHICLE, THE CONTACT SUSTAINED A SEVERE BURN FROM THE TAIL PIPE. SHE SOUGHT MEDICAL ATTENTION WITH A PHYSICIAN. THE ELONGATED TAIL PIPE EXTENDED PAST THE BUMPER OF THE VEHICLE. THE VEHICLE HAS NOT BEEN TAKEN TO AN AUTHORIZED DEALER. THE CONTACT WAS CONCERNED OF THE SAFETY RISK INVOLVED. THE FAILURE AND CURRENT MILEAGES WERE 35,393.

Mileage: 35,393

20071218ENGINE AND ENGINE COOLING:EXHAUST SYSTEM

MY 6 YEAR OLD DAUGHTER WAS GETTING HER BACKPACK OUT OF THE BACK AND LEANED UP AGAINST THE EXHAUST PIPE AND RECEIVED 2ND DEGREE BURNS ON HER UPPER THIGH. SHE IS NOW 8 YEARS OLD AND HAS A PERMANENT SCAR ON HER UPPER THIGH. SHE HAS BEEN BRANDED FOR LIFE. SHE HAS A SCAR THAT IS A CIRCLE FROM THE EXHAUST PIPE. THE DOCTOR SAID BECAUSE OF THE SEVERITY OF THE BURN, SHE WILL ALWAYS HAVE THE SCAR SINCE IT DAMAGED HER SKIN. I CONTACTED CADILLAC DIRECTLY AND ASKED THEM TO CORRECT THE PROBLEM. UNFORTUN

20070826ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE

WHEN REACHING INTO THE TAILGATE, YOUR LEGS ARE FREQUENTLY BURNT IF YOU COME TOO CLOSE TO THE TAILPIPES THAT PROTRUDE FROM UNDER THE VEHICLE. *TR

20061121ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE

MY DAUGHTER WAS BURNED TWICE BY THE TAILPIPE ON THE 2004 SRX. THE FIRST TIME I CALLED CADILLAC THEY TOLD ME THAT THIS WAS THE ONLY CASE ON FILE REGARDING THE TAILPIPE. SIX WEEKS LATER SHE WAS SEVERELY BURNED AGAIN. THIS TIME CADILLAC OPENED A CASE FILE AND THE CASE WAS CLOSED BECAUSE THE VEHICLE WAS BUILT PER CADILLAC SPECIFICATIONS. *NM

Mileage: 6,000

20060818FireSERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:MASTER CYLINDER

DT*: THE CONTACT STATED WHILE THE VEHICLE WAS PARKED IN A LOT, A FIRE ERUPTED FROM THE FRONT UNDER HOOD AREA WITHOUT WARNING. BYSTANDERS ALERTED THE FIRE DEPARTMENT AND THE FIRE WAS EXTINGUISHED. NO ONE WAS INJURED. THERE WAS EXTENSIVE DAMAGE TO THE FRONT OF THE VEHICLE. THE POLICE WERE ON THE SCENE AND A REPORT WAS TAKEN. THE FIRE DEPARTMENT DETERMINED THE FIRE ORIGINATED FROM THE MASTER CYLINDER AND THE ENGINE COMPARTMENT. THE VEHICLE WAS TOWED TO A DEALER TO AWAIT FURTHER INSPECTION BY

Mileage: 25,000

20060818FireENGINE AND ENGINE COOLING

DT*: THE CONTACT STATED WHILE THE VEHICLE WAS PARKED IN A LOT, A FIRE ERUPTED FROM THE FRONT UNDER HOOD AREA WITHOUT WARNING. BYSTANDERS ALERTED THE FIRE DEPARTMENT AND THE FIRE WAS EXTINGUISHED. NO ONE WAS INJURED. THERE WAS EXTENSIVE DAMAGE TO THE FRONT OF THE VEHICLE. THE POLICE WERE ON THE SCENE AND A REPORT WAS TAKEN. THE FIRE DEPARTMENT DETERMINED THE FIRE ORIGINATED FROM THE MASTER CYLINDER AND THE ENGINE COMPARTMENT. THE VEHICLE WAS TOWED TO A DEALER TO AWAIT FURTHER INSPECTION BY

Mileage: 25,000

20051118CrashELECTRICAL SYSTEM:IGNITION:SWITCH

MY 2004 CAD. SRX SHOWED A LEFT REAR FLAT TIRE. I PULLED THE VEHICLE TO A LEVEL, ASPHALTED, SCENIC OVERLOOK AREA, 23 MILES FROM PAGE, AZ. I COULD NOT GET THE SHIFTER FROM DRIVE INTO PARK GEAR, NOR WOULD THE KEY TURN OR RELEASE FROM THE IGNITION. I GOT OUT TO CHECK AND CHANGE TIRE, SPARE WOULD NOT RELEASE, EITHER. I CALLED ON-STAR, GAVE EMERGENCY DETAILS, TO FIRST ADVISOR, THEN ADVANCE DIAGNOSTICS. I GOT OUT OF CAR, IT SURGED, BACKWARDS, WITH THE EMERGENCY BRAKE, COMPLETELY ON, AND IT ACCELERA

Mileage: 15,700

20051118CrashPARKING BRAKE

MY 2004 CAD. SRX SHOWED A LEFT REAR FLAT TIRE. I PULLED THE VEHICLE TO A LEVEL, ASPHALTED, SCENIC OVERLOOK AREA, 23 MILES FROM PAGE, AZ. I COULD NOT GET THE SHIFTER FROM DRIVE INTO PARK GEAR, NOR WOULD THE KEY TURN OR RELEASE FROM THE IGNITION. I GOT OUT TO CHECK AND CHANGE TIRE, SPARE WOULD NOT RELEASE, EITHER. I CALLED ON-STAR, GAVE EMERGENCY DETAILS, TO FIRST ADVISOR, THEN ADVANCE DIAGNOSTICS. I GOT OUT OF CAR, IT SURGED, BACKWARDS, WITH THE EMERGENCY BRAKE, COMPLETELY ON, AND IT ACCELERA

Mileage: 15,700