Total Complaints
210 filings
CADILLAC DEVILLE · model year
210 NHTSA complaints, 17 crash reports, and 1 active recall for this specific cohort.
NHTSA overall rating
Not crash-tested
New Car Assessment Program
The 2004CADILLACDEVILLE carries 210 consumer safety complaints in NHTSA's Office of Defects Investigation database for this specific model-year cohort. Within that volume, owners reported 17 crashes, 5 fires, 19 injuries, and 0 fatalities. No NCAP 5-star crash-test rating is available for this model year in the federal database.
Component-level analysis is where model-year complaints become actionable: the top complaint category for the 2004 DEVILLE is electrical system with 45 filings, followed by steering (32) and air bags (23). Concentration in one or two component groups is the classic signature of a systemic defect; a flat distribution usually reflects normal aging, warranty complaints, or isolated build-plant variability. This model year has 1 active recall campaign, which means the manufacturer is obligated to remedy the covered defect at no charge for the life of the vehicle — the full NHTSA campaign numbers are listed below.
NHTSA currently has 10 investigation files overlapping the 2004 DEVILLE, and 1 remain open. Owners comparing this cohort against neighboring years should pair the counters above with the complaint-by-year trend on the parent model page — a spike in a single year often tracks to a platform refresh, a new transmission supplier, or an updated ECU calibration. Use the related-complaint feed below to read raw owner narratives before deciding whether any pattern here affects your specific use case.
Total Complaints
210 filings
Crashes Reported
17 reports
Source
NHTSA ODI
Federal complaints database
At or below the fleet median complaint volume.
| Component | Count |
|---|---|
| ELECTRICAL SYSTEM | 45 |
| STEERING | 32 |
| AIR BAGS | 23 |
| VISIBILITY:POWER WINDOW DEVICES AND CONTROLS | 20 |
| ENGINE | 17 |
| VISIBILITY | 8 |
| SERVICE BRAKES | 5 |
| UNKNOWN OR OTHER | 5 |
| ENGINE AND ENGINE COOLING:ENGINE | 3 |
| SEATS | 3 |
| POWER TRAIN | 3 |
| FUEL/PROPULSION SYSTEM | 3 |
| ELECTRONIC STABILITY CONTROL (ESC) | 3 |
| EQUIPMENT | 2 |
| ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL | 2 |
ELECTRICAL SYSTEM:IGNITION
This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. General Motors LLC (GM) is recalling certai
The contact owns a 2004 Cadillac Deville. The contact stated that while driving on a mountain at a slow speed, the steering wheel became difficult to turn. There was no warning light illuminated. The vehicle was taken to the local dealer but was not diagnosed nor repaired. The manufacturer was not notified of the failure. The failure mileage was 102,331.
Mileage: 102,331
TL* THE CONTACT OWNS A 2004 CADILLAC DEVILLE. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE SUN ROOF GLASS SEPARATED FROM THE METAL FRAME AND DETACHED FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO ROTH CADILLAC (5711 PEACH ST, ERIE, PA 16509) AND THE SUN ROOF WAS REPLACED TWICE WITH PLEXIGLASS. THE CONTACT WAS INFORMED THAT THE REPLACEMENT SUN ROOF GLASS COULD NOT BE FOUND. THE VEHICLE WAS NOT YET REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 70,000. THE VIN WAS NOT AVAILABLE.
Mileage: 70,000
CAR WILL NOT START WHEN I TURN THE KEY CHECKED THE FUSES ALL GOOD CHECK THE BATTERY GOOD. THEN IT STARTED NEXT DAY DROVE HOME FROM WORK AND POWER TURNED OFF IN THE MIDDLE OF THE STREET POWER STEERING STARTED TO LOCK AS I MANAGED TO PULL OFF IN TO A PARKING LOT. STARTED ONCE AGAIN, MADE IT HOME. NEXT DAY WAS ABLE TO STARD VEHICLE DROVE TO WORK, ONCE IT WAS TIME FOR ME TO HEAD HOME TRIED STARTING CAR AND NOTHING NOTHING I CAN OPEN TRUNK WITH KEY FOB CAN'T OPEN GAS TANK DOOR FROM INSIDE MANUALLY. MY CAR IS SAYING AIR BAG LIGHT CONSTANTLY. ALSO I HAVE A CONSISTENT SQUEAK ING/GRINDING ON THE FRONT DRIVER WHEEL
Mileage: 17,000
CAR WILL NOT START WHEN I TURN THE KEY CHECKED THE FUSES ALL GOOD CHECK THE BATTERY GOOD. THEN IT STARTED NEXT DAY DROVE HOME FROM WORK AND POWER TURNED OFF IN THE MIDDLE OF THE STREET POWER STEERING STARTED TO LOCK AS I MANAGED TO PULL OFF IN TO A PARKING LOT. STARTED ONCE AGAIN, MADE IT HOME. NEXT DAY WAS ABLE TO STARD VEHICLE DROVE TO WORK, ONCE IT WAS TIME FOR ME TO HEAD HOME TRIED STARTING CAR AND NOTHING NOTHING I CAN OPEN TRUNK WITH KEY FOB CAN'T OPEN GAS TANK DOOR FROM INSIDE MANUALLY. MY CAR IS SAYING AIR BAG LIGHT CONSTANTLY. ALSO I HAVE A CONSISTENT SQUEAK ING/GRINDING ON THE FRONT DRIVER WHEEL
Mileage: 17,000
CAR WILL NOT START WHEN I TURN THE KEY CHECKED THE FUSES ALL GOOD CHECK THE BATTERY GOOD. THEN IT STARTED NEXT DAY DROVE HOME FROM WORK AND POWER TURNED OFF IN THE MIDDLE OF THE STREET POWER STEERING STARTED TO LOCK AS I MANAGED TO PULL OFF IN TO A PARKING LOT. STARTED ONCE AGAIN, MADE IT HOME. NEXT DAY WAS ABLE TO STARD VEHICLE DROVE TO WORK, ONCE IT WAS TIME FOR ME TO HEAD HOME TRIED STARTING CAR AND NOTHING NOTHING I CAN OPEN TRUNK WITH KEY FOB CAN'T OPEN GAS TANK DOOR FROM INSIDE MANUALLY. MY CAR IS SAYING AIR BAG LIGHT CONSTANTLY. ALSO I HAVE A CONSISTENT SQUEAK ING/GRINDING ON THE FRONT DRIVER WHEEL
Mileage: 17,000
2004 CADILLAC DEVILLE. CONSUMER WRITES IN REGARDS TO VARIOUS DEFECTS ON VEHICLE. *LD THE CONSUMER STATED THE MIRROR ADJUSTERS DID NOT WORK PROPERLY, THE FRONT CONSOLE FELL OUT AND WAS HANGNING BY WIRES, THE REAR WINDOW ON THE PASSENGER AND THE DRIVER'S SIDE FELL, AND THE REAR DOOR PANEL ON THE DRIVER'S SIDE WAS LOOSE. THE REAR INTERIOR DOOR HANDLE WAS INOPERABLE. *JS
2004 CADILLAC DEVILLE. CONSUMER WRITES IN REGARDS TO VARIOUS DEFECTS ON VEHICLE. *LD THE CONSUMER STATED THE MIRROR ADJUSTERS DID NOT WORK PROPERLY, THE FRONT CONSOLE FELL OUT AND WAS HANGNING BY WIRES, THE REAR WINDOW ON THE PASSENGER AND THE DRIVER'S SIDE FELL, AND THE REAR DOOR PANEL ON THE DRIVER'S SIDE WAS LOOSE. THE REAR INTERIOR DOOR HANDLE WAS INOPERABLE. *JS
2004 CADILLAC DEVILLE. CONSUMER WRITES IN REGARDS TO VARIOUS DEFECTS ON VEHICLE. *LD THE CONSUMER STATED THE MIRROR ADJUSTERS DID NOT WORK PROPERLY, THE FRONT CONSOLE FELL OUT AND WAS HANGNING BY WIRES, THE REAR WINDOW ON THE PASSENGER AND THE DRIVER'S SIDE FELL, AND THE REAR DOOR PANEL ON THE DRIVER'S SIDE WAS LOOSE. THE REAR INTERIOR DOOR HANDLE WAS INOPERABLE. *JS
2004 CADILLAC DEVILLE. CONSUMER WRITES IN REGARDS TO VARIOUS DEFECTS ON VEHICLE. *LD THE CONSUMER STATED THE MIRROR ADJUSTERS DID NOT WORK PROPERLY, THE FRONT CONSOLE FELL OUT AND WAS HANGNING BY WIRES, THE REAR WINDOW ON THE PASSENGER AND THE DRIVER'S SIDE FELL, AND THE REAR DOOR PANEL ON THE DRIVER'S SIDE WAS LOOSE. THE REAR INTERIOR DOOR HANDLE WAS INOPERABLE. *JS
THE REGULATORS ON ALL FOUR POWER WINDOWS BROKE, ALL WHILE DRIVING ON HIGHER SPEED ROADS (MAIN THOROUGHFARES OR HIGHWAYS), THREE OUT OF FOUR ON OCCASIONS WITH INCLEMENT PRECIPITOUS WEATHER AND/OR EXTREME COLD. THIS WAS NOT ONLY EXPENSIVE TO REPAIR EACH TIME, BUT CREATED AN UNSAFE DRIVING ENVIRONMENT EXPOSING THE DRIVER AND PASSENGERS TO THE ELEMENTS! A REPRESENTATIVE AT THE DEALER IN NASHVILLE SAID THE COMPANY KNEW THIS WAS COMMON BUT NEVER WAS HELD TO A RECALL. OVER $1,200 FOR REPAIRS OVER THE YEARS BECAUSE OF SOME CHEAP CHINESE-MADE PLASTIC PARTS! HOW DO I KNOW THAT THE REPLACEMENTS WILL HOLD UP? HAVING JUST FOUND OUT ABOUT THIS SITE, I CAN'T BEGIN TO IMAGINE WHAT HAPPENED TO THE RECEIPTS, BUT I NEEDED EMERGENCY REPAIRS WHILE TRAVELING BETWEEN NJ AND TN. THE FIRST EVENT WAS ABOUT 12 YEARS AGO (THE DATE BELOW IS AN ESTIMATE FOR THE FIRST ONE OF THE INCIDENTS, BUT THERE WERE FOUR TOTAL). THE MILEAGE FOR THE FIRST EVENT IS MERELY A GUESTIMATE OF 75,000 MILES. THE VEHICLE
Mileage: 75,000
I WAS DRIVING THE CAR IT WAS DOING JUST FINE ONCE I PARKED THE CAR CAME BACK TO START THE CAR THE ENGINE WOULD TURN OVER BUT IT WOULD NOT START ONCE I HAD TRIED ABOUT 12 TIMES IT DECIDED TO START AND THERE WAS SOMETHING BLOWING SOUNDING LIKE IT JUST MIGHT BE THE AIR ON SOMETIME I WOULD COME TO THE START THE CAR BATTERY WOULD BE DEAD
Mileage: 164,000
I WAS DRIVING THE CAR IT WAS DOING JUST FINE ONCE I PARKED THE CAR CAME BACK TO START THE CAR THE ENGINE WOULD TURN OVER BUT IT WOULD NOT START ONCE I HAD TRIED ABOUT 12 TIMES IT DECIDED TO START AND THERE WAS SOMETHING BLOWING SOUNDING LIKE IT JUST MIGHT BE THE AIR ON SOMETIME I WOULD COME TO THE START THE CAR BATTERY WOULD BE DEAD
Mileage: 164,000
"TAKATA RECALL" MY 2004 CADILLAC DEVILLE VIN# [XXX]. I WAS GETTING INTO MY STATIONARY VEHICLE AT AROUND 11:30PM. I WAS LOCATED IN LYNNFIELD, MA WHEN THE EVENT OCCURRED. THE SECOND I TURNED THE ENGINE OVER AND HIT THE BRAKE THE DRIVER SIDE AIR BAG DEPLOYED WITHOUT ANY OUTSIDE CATALYSTS BEING A FACTOR. I WAS ABRUPTLY HIT BY THE DRIVER SIDE AIR BAG RIGHT IN MY NOSE AND MOUTH CAUSING MY NECK TO SNAP BACK. I WAS STILL IN THE DRIVEWAY WHEN MY FRIEND WHO WAS IN HIS CAR PARKED IN FRONT OF ME HEARD THE NOISE FROM THE AIR BAG AND CAME TO MY AID. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Mileage: 110,552
TAKATA RECALL. ONE DAY WAS DRIVING ALL WAS WELL IT HAD JUST SPRINKLED BEFORE IA LEFT HOME. ROADS WERE WHET I SLOWED DOWN TO CROSS RR TRACKS WHEN INCREASED GAS TIRES SLIPPED OR SPUN A LIL,FROM BUMPS ON TRACKS AND ACCELERATION MADE NUMEROUS SENSORS I THINK GOT FAULTY. SUSPENSION TRACTION, SERVICE ENGINE SOON,, ABS, AND AIR BAG. I RESET INFORMATION CONTROL CENTER. BUT WITH IN 3 MINS AFTER YOU TAKE OFF THEY ALL LIGHT UP AGAIN ABS I JUST CHANGED BRAKE PADS 4 MONTHS AGO THERE STILL UNDER WARRANTY.GOING WITH CERAMIC THIS TIME. I ALSO HAVE 2 PSI SENSORS OUT. NEITHER BACK WINDOW GOES DOWN ONE NEEDS MOTOR THE OTHER ON THE REGULATOR A PLASTIC CLIP THAT KEEPS IT INLINE IS WORN OUT. I FIGURED THAT OUT. BUT IDK WHY ALL THEM SAFETY WARNINGS CAME ON AND WHY I CANNOT GET TRACTION CONTROL TO EVER GO OFF? JUST FIND IT WEIRD HAPPENED ALL AT ONCE CAR STILL STARTS AND RUNS FINE. I'M JUST WORRIED I THINK AIR BAG NEEDS TO BE RECHARGED OR INSPECTED.MY PLAN IS TO RESTORE IT NEEDS MINOR REPAIRS BUT DEALERSHIPS I
Mileage: 145,000
TAKATA RECALL. ONE DAY WAS DRIVING ALL WAS WELL IT HAD JUST SPRINKLED BEFORE IA LEFT HOME. ROADS WERE WHET I SLOWED DOWN TO CROSS RR TRACKS WHEN INCREASED GAS TIRES SLIPPED OR SPUN A LIL,FROM BUMPS ON TRACKS AND ACCELERATION MADE NUMEROUS SENSORS I THINK GOT FAULTY. SUSPENSION TRACTION, SERVICE ENGINE SOON,, ABS, AND AIR BAG. I RESET INFORMATION CONTROL CENTER. BUT WITH IN 3 MINS AFTER YOU TAKE OFF THEY ALL LIGHT UP AGAIN ABS I JUST CHANGED BRAKE PADS 4 MONTHS AGO THERE STILL UNDER WARRANTY.GOING WITH CERAMIC THIS TIME. I ALSO HAVE 2 PSI SENSORS OUT. NEITHER BACK WINDOW GOES DOWN ONE NEEDS MOTOR THE OTHER ON THE REGULATOR A PLASTIC CLIP THAT KEEPS IT INLINE IS WORN OUT. I FIGURED THAT OUT. BUT IDK WHY ALL THEM SAFETY WARNINGS CAME ON AND WHY I CANNOT GET TRACTION CONTROL TO EVER GO OFF? JUST FIND IT WEIRD HAPPENED ALL AT ONCE CAR STILL STARTS AND RUNS FINE. I'M JUST WORRIED I THINK AIR BAG NEEDS TO BE RECHARGED OR INSPECTED.MY PLAN IS TO RESTORE IT NEEDS MINOR REPAIRS BUT DEALERSHIPS I
Mileage: 145,000
TAKATA RECALL. ONE DAY WAS DRIVING ALL WAS WELL IT HAD JUST SPRINKLED BEFORE IA LEFT HOME. ROADS WERE WHET I SLOWED DOWN TO CROSS RR TRACKS WHEN INCREASED GAS TIRES SLIPPED OR SPUN A LIL,FROM BUMPS ON TRACKS AND ACCELERATION MADE NUMEROUS SENSORS I THINK GOT FAULTY. SUSPENSION TRACTION, SERVICE ENGINE SOON,, ABS, AND AIR BAG. I RESET INFORMATION CONTROL CENTER. BUT WITH IN 3 MINS AFTER YOU TAKE OFF THEY ALL LIGHT UP AGAIN ABS I JUST CHANGED BRAKE PADS 4 MONTHS AGO THERE STILL UNDER WARRANTY.GOING WITH CERAMIC THIS TIME. I ALSO HAVE 2 PSI SENSORS OUT. NEITHER BACK WINDOW GOES DOWN ONE NEEDS MOTOR THE OTHER ON THE REGULATOR A PLASTIC CLIP THAT KEEPS IT INLINE IS WORN OUT. I FIGURED THAT OUT. BUT IDK WHY ALL THEM SAFETY WARNINGS CAME ON AND WHY I CANNOT GET TRACTION CONTROL TO EVER GO OFF? JUST FIND IT WEIRD HAPPENED ALL AT ONCE CAR STILL STARTS AND RUNS FINE. I'M JUST WORRIED I THINK AIR BAG NEEDS TO BE RECHARGED OR INSPECTED.MY PLAN IS TO RESTORE IT NEEDS MINOR REPAIRS BUT DEALERSHIPS I
Mileage: 145,000
TL* THE CONTACT OWNS A 2004 CADILLAC DEVILLE. THE CONTACT STATED THAT THE BRAKES HAD BEEN APPLIED AND THE PEDAL TRAVELED TO THE FLOORBOARD. AN INDEPENDENT MECHANIC DIAGNOSED THAT THE BRAKE LINES PREMATURELY RUSTED AND THERE WAS A PRESENCE OF BRAKE FLUID LEAKAGE. THE CONTACT'S VEHICLE WAS NOT INCLUDED IN A MANUFACTURER RECALL FOR THE BRAKE SYSTEM. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED AND PROVIDED NO SOLUTION. THE APPROXIMATE FAILURE MILEAGE WAS 65,000.
Mileage: 65,000
TAKATA INFLATORS ...AND IGNETION
TAKATA INFLATORS ...AND IGNETION
WHEN DRIVING THE CAR THE "SERVICE ENGINE SOON" LIGHT WOULD COME ON. I TOOK IT TO THE LOCAL GM DEALER AND THE TOLD ME THE COMPUTER WAS BAD AND NEEDED TO BE REPLACED. THEY GOT THE NEW PART IN AND TRIED TO PROGRAM IT AND "FRIED" THE PART. AFTER TRYING 13 UNITS I WAS TOLD THAT THERE IS A DEFECT IN THE PART AND THAT GM WAS SENDING 2 ENGINEERS TO MEXICO TO INVESTIGATE THE FACTORY WHERE THEY ARE MADE. IT WAS THEN DETERMINED THAT IT IS NOW A SOFTWARE ISSUE THAT GM CHANGED THE SOFTWARE OVER 1 1/2 YEARS AGO AND UPLOAD PROCEDURE AND WAS NOW LOOKING TO SEE WHERE THE PROBLEM IS. IT HAS NOW BEEN 6 WEEKS SINCE MY CAR HAS BEEN IN THE SHOP AND I HAVE NO ESTIMATION AS TO WHEN THE PROBLEM WILL BE SOLVED. I WAS ALSO TOLD THAT THERE ARE AS AMNY AS 10 TO 20 CARS AROUND THE US WITH THE SAME PROBLEM AND ARE UNREAPAIRABLE AT THIS TIME. IT IS OBVIOUS THAT GM KNEW THEY HAD A PROBLEN SINCE THEY CHANGED THE PROCEDURE 1 1/2 YEARS AGO SINCE MY CAR IS NOT THE FIRST TO EXPERIENCE THIS.
Electronic Brake Module Component Failure
Rear-View Camera Failure
Roof Skin Separation While Driving
IEE Passenger Sensing System Mats
REAR DRIVETRAIN COMPONENT FAILURE
Data as of 2025. Sources: NHTSA Office of Defects Investigation (ODI) complaints database, NHTSA recall campaign API, NHTSA NCAP crash-test ratings, and NHTSA FARS for fatality cross-reference.
Read our methodology — how this data is sourced, computed, and verified.