Total Complaints
13 filings
CADILLAC CT5 · model year
13 NHTSA complaints, 5 crash reports, and 1 active recall for this specific cohort.
NHTSA overall rating
5 / 5 ★
New Car Assessment Program
The 2023CADILLACCT5 carries 13 consumer safety complaints in NHTSA's Office of Defects Investigation database for this specific model-year cohort. Within that volume, owners reported 5 crashes, 0 fires, 3 injuries, and 0 fatalities. For crash performance, NHTSA's New Car Assessment Program gave this cohort an overall 5/5 rating, with 5/5 front crash, 5/5 side crash, and 5/5 rollover scores derived from standardized barrier and dynamic tests.
Component-level analysis is where model-year complaints become actionable: the top complaint category for the 2023 CT5 is power train with 5 filings, followed by tires:pressure monitoring and regulating systems (1) and electrical system (1). Concentration in one or two component groups is the classic signature of a systemic defect; a flat distribution usually reflects normal aging, warranty complaints, or isolated build-plant variability. This model year has 1 active recall campaign, which means the manufacturer is obligated to remedy the covered defect at no charge for the life of the vehicle — the full NHTSA campaign numbers are listed below.
NHTSA currently has 10 investigation files overlapping the 2023 CT5, and 1 remain open. Owners comparing this cohort against neighboring years should pair the counters above with the complaint-by-year trend on the parent model page — a spike in a single year often tracks to a platform refresh, a new transmission supplier, or an updated ECU calibration. Use the related-complaint feed below to read raw owner narratives before deciding whether any pattern here affects your specific use case.
Total Complaints
13 filings
Crashes Reported
5 reports
Source
NHTSA ODI
Federal complaints database
At or below the fleet median complaint volume.
| Component | Count |
|---|---|
| POWER TRAIN | 5 |
| TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS | 1 |
| ELECTRICAL SYSTEM | 1 |
| STEERING:HYDRAULIC POWER ASSIST:POWER STEERING FLUID | 1 |
| SUSPENSION | 1 |
| AIR BAGS | 1 |
| LANE DEPARTURE: WARNING | 1 |
| FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING | 1 |
| STRUCTURE:BODY | 1 |
EXTERIOR LIGHTING:LIGHTING CONTROL MODULE:SOFTWARE
General Motors, LLC (GM) is recalling certain 2020-2023 Cadillac CT4 and CT5; 2021-2023 Buick Envision; and 2022-2023 Cadillac Escalade and Escalade ESV, Chevrolet Silverado 1500, Suburban, Tahoe, GMC Sierra 1500, Yukon, and Yukon XL vehicles. The daytime running lights (DRLs) may not deactivate wh
Driver Door continue to not open. You must remove key cover off handle and manually open door with key or roll down all windows with Keyfob to reach in to open doors
The valve body in the ten speed transmission failed while driving. The transmission did a rough shift and a message popped up on the display saying that power has been reduced along with the check engine light illuminating. The transmission reduced usable gears to prevent damage. I was a hazard on the road way due to not being able to get up to the posted speed limit. The car is at Harvey Cadillac (the dealership I purchased the car from) and I have been told GM is going to replace the transmission under warranty.
I purchased a 2023 Cadillac CT5 from a Cadillac dealership in Cleveland, Ohio on June 24th, 2025 with slightly under 18K miles. On July 30th, I took the car to a local Cadillac dealer due to on a few occasions, while driving down the highway, the car went into "decreased acceleration, drive with care". The service department said the Cadillac had over 90k recalls for the transmission body valve and the backlog for the part was significant, in some cases I read over a year. I hadn't even made one payment yet, and now it's in the shop for who knows how long. Shouldn't the consumer be protected? I was not made aware of any recalls, and the dealership is denying any wrong doing since the carfax report was clean. This is not ok. I am requesting a buy back, but may need to involve legal counsel.
The lane departure didnât work as expected to avoid a crash. I was hurt and bruised due to the air bags never deployed after hit on right wheel number flew off causing my to go into 5 guard rails . The whole front end was destroyed into pieces âno airbagsâ Iâm lucky to be alive. It was inspected by police and my insurance company consider it total loss.nothing before or after the impact
The lane departure didnât work as expected to avoid a crash. I was hurt and bruised due to the air bags never deployed after hit on right wheel number flew off causing my to go into 5 guard rails . The whole front end was destroyed into pieces âno airbagsâ Iâm lucky to be alive. It was inspected by police and my insurance company consider it total loss.nothing before or after the impact
The lane departure didnât work as expected to avoid a crash. I was hurt and bruised due to the air bags never deployed after hit on right wheel number flew off causing my to go into 5 guard rails . The whole front end was destroyed into pieces âno airbagsâ Iâm lucky to be alive. It was inspected by police and my insurance company consider it total loss.nothing before or after the impact
At 22,000 miles, driving along at approximately 40mph, vehicle felt like it surged - check engine light went on and message of "limited acceleration - drive with care" appeared. Key cycled the car, CEL and message remained. Car would then not drive higher than 3rd or 4th gear and at limited speed as I tried to get it home. Once I pulled into my driveway message appeared "Service Transmission Now - Unable to Shift Soon." Car would then not move when shifted into any gear, including reverse. Had vehicle towed to dealer where they found the transmission valve body needed to be replaced. There are no available parts anywhere in the country and was told this could be a long wait for repair. Upon searching, there are 2020-22 GM vehicles with similar issues like Chevy and GMC where they have recalled the valve body, but the 2023 Cadillac CT5-V is not included in this and likely should be. My dealer told me my CT5 is not the only one they have currently waiting on this exact part
We just purchased this 2023 Cadillac CT5 from Cadillac of South Charlotte and took delivery by long haul truck at our home in Seymour, TN on [XXX]. It had 40,744 miles on the odometer. We drove the car approximately 12 miles when suddenly the car went into reduced power mode where it would not shift past 4th or 5th gear limiting our speed to approximately 45 miles per hour. We drove slowly to the closest GM Service location that was just a few miles away and during that time the message started alternating to another message that said the transmission was about to seize. At that point we had the car towed to Cadillac of Knoxville and the next day they told us that the transmission control valve body was bad. I have since learned that General Motors has recalled over 90,000 vehicles due to a transmission control valve issue that can cause the wheels to momentarily lock up, increasing the risk of a crash. Supposedly the affected models include just the 2020-2021 Cadillac CT4, CT5, 2019-2
The contact owned a 2023 Cadillac CT5. The contact stated that while exiting the highway on the far right lane on a 2-lane exit at 45 MPH, a message appeared on the instrument panel that read "Steering assistance reduced, drive with care" and "Service Power Steering". The contact stated that he was driving the vehicle while his son was seated in the passenger seat when the crash occurred. The contact attempted to veer into the left lane when the steering wheel seized causing the contact to crash into the rear bumper of the vehicle in front. There was no property damage. The air bags did not deploy. The vehicle was not towed. A police report was not filed. The contact stated that he and his son did not suffer injuries and that the other vehicle involved did have two individuals who reported injuries, the injuries sustained were unknown and whether they received medical attention was unknown. The contact drove his vehicle to his residence, and from there the vehicle was towed to a local
Mileage: 19,480
The contact owned a 2023 Cadillac CT5. The contact stated that while exiting the highway on the far right lane on a 2-lane exit at 45 MPH, a message appeared on the instrument panel that read "Steering assistance reduced, drive with care" and "Service Power Steering". The contact stated that he was driving the vehicle while his son was seated in the passenger seat when the crash occurred. The contact attempted to veer into the left lane when the steering wheel seized causing the contact to crash into the rear bumper of the vehicle in front. There was no property damage. The air bags did not deploy. The vehicle was not towed. A police report was not filed. The contact stated that he and his son did not suffer injuries and that the other vehicle involved did have two individuals who reported injuries, the injuries sustained were unknown and whether they received medical attention was unknown. The contact drove his vehicle to his residence, and from there the vehicle was towed to a local
Mileage: 19,480
Entire electrical and safety systems, every light on dashboard was lit up, all kinds of safety warning light were on! Because manufacturer uses plant-based materials to wrap wiring, it caused an infestation of rodents that had a snack on my wiring! I could have been in real safety danger had I been on the highway!
The contact owns a 2023 Cadillac CT5 equipped with Michelin Tires, Tire Line: Run Flat, Tire Size: 245/40/R19, DOT Number: (Unavailable). The contact stated that after he purchased the vehicle, he noticed that each of the tire pressure monitoring sensors indicated the incorrect tire pressure. The contact stated that the front driverâs side indicated 29 PSI, the front passengerâs side indicated 33 PSI, the rear driverâs side indicated 30 PSI, and the rear passengerâs side indicated 33 PSI. The contact stated that the correct reading on the tire manual indicated 33 PSI - Front and 36 PSI - Rear. The vehicle was taken back to the dealer where the technician inflated the tires however, the failure recurred. The vehicle was taken back to the dealer where the vehicle remained. The contact stated that the TPMS sensor failed to reflect the accurate tire pressure. The contact was concerned for his safety. The vehicle was not diagnosed or repaired. The manufacturer was not notified of th
Mileage: 11
The contact owns a 2023 Cadillac CT5. The contact stated while driving 70 MPH, the vehicle started to accelerate independently, exceeding the speed and then the vehicle decelerated without warning. The contact was able to pull over. The vehicle was towed to the dealer and stated that the transmission was faulty, and the anti-lock braking turned off inadvertently. The vehicle was repaired. The manufacturer was contacted, and a case was filed. The failure mileage was 130,000. The VIN was not available.
Mileage: 130,000
Electronic Brake Module Component Failure
Rear-View Camera Failure
Roof Skin Separation While Driving
IEE Passenger Sensing System Mats
REAR DRIVETRAIN COMPONENT FAILURE
Data as of 2025. Sources: NHTSA Office of Defects Investigation (ODI) complaints database, NHTSA recall campaign API, NHTSA NCAP crash-test ratings, and NHTSA FARS for fatality cross-reference.
Read our methodology — how this data is sourced, computed, and verified.