Total Complaints
35 filings
BMW X5 · model year
35 NHTSA complaints, 6 crash reports, and 4 active recalls for this specific cohort.
NHTSA overall rating
4 / 5 ★
New Car Assessment Program
The 2023BMWX5 carries 35 consumer safety complaints in NHTSA's Office of Defects Investigation database for this specific model-year cohort. Within that volume, owners reported 6 crashes, 0 fires, 1 injury, and 0 fatalities. For crash performance, NHTSA's New Car Assessment Program gave this cohort an overall 4/5 rating, with 4/5 front crash, 5/5 side crash, and 4/5 rollover scores derived from standardized barrier and dynamic tests.
Component-level analysis is where model-year complaints become actionable: the top complaint category for the 2023 X5 is unknown or other with 7 filings, followed by electrical system (5) and power train (4). Concentration in one or two component groups is the classic signature of a systemic defect; a flat distribution usually reflects normal aging, warranty complaints, or isolated build-plant variability. This model year has 4 active recall campaigns, which means the manufacturer is obligated to remedy the covered defect at no charge for the life of the vehicle, the full NHTSA campaign numbers are listed below.
NHTSA currently has 34 investigation files overlapping the 2023 X5. Owners comparing this cohort against neighboring years should pair the counters above with the complaint-by-year trend on the parent model page, a spike in a single year often tracks to a platform refresh, a new transmission supplier, or an updated ECU calibration. Use the related-complaint feed below to read raw owner narratives before deciding whether any pattern here affects your specific use case.
Total Complaints
35 filings
Crashes Reported
6 reports
Source
NHTSA ODI
Federal complaints database
At or below the fleet median complaint volume.
| Component | Count |
|---|---|
| UNKNOWN OR OTHER | 7 |
| ELECTRICAL SYSTEM | 5 |
| POWER TRAIN | 4 |
| ENGINE | 3 |
| SERVICE BRAKES | 2 |
| SUSPENSION | 1 |
| FUEL/PROPULSION SYSTEM | 1 |
| VISIBILITY:SUN/MOON ROOF ASSEMBLY | 1 |
| STEERING | 1 |
| TIRES:TREAD/BELT | 1 |
| LANE DEPARTURE: WARNING | 1 |
| LANE DEPARTURE: ASSIST | 1 |
| FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL | 1 |
| FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING | 1 |
| BACK OVER PREVENTION: WARNINGS | 1 |
SEATS:CRITICAL FASTENERS
BMW of North America, LLC (BMW) is recalling certain 2023 X5 sDrive40i, X5 M50i and X5 xDrive 45e vehicles. One of the four bolts that connects the backrest to the driver's seat frame may not have been correctly installed.
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
BMW of North America, LLC (BMW) is recalling certain 2023 Toyota GR Supra, 3 Series Sedan (330i xDrive, M340i xDrive, M3), 5 Series Sedan (530i, 530i xDrive, M5), 4 Series Gran Coupe (430i, 430i xDrive), 4 Series Coupe (430i, 430i xDrive, M440i xDrive), 4 Series Convertible (430i, 430i xDrive, M440i
SEATS:MID/REAR ASSEMBLY:HEAD RESTRAINT
BMW of North America, LLC (BMW) is recalling certain 2023 X5 sDrive40i, X5 xDrive40i, X5 M50i, X5 M and X5 xDrive45e vehicles. The head restraints for the second-row outboard seats may have been improperly manufactured without locking tabs in the guide sleeves. As such, these vehicles fail to comp
VISIBILITY:WINDSHIELD
BMW of North America, LLC (BMW) is recalling certain 2023 X5 sDrive40i, xDrive40i, xDrive45e, and X7 xDrive40i vehicles. The windshield may not have been properly bonded to the vehicle which could allow water to enter the vehicle and contact electrical components, possibly resulting in a short-circ
While driving the vehicle at highway speed, the vehicle did not respond as expected during braking. Upon attempting to slow the vehicle, control was lost, the vehicle became unstable, left the roadway, and rolled. As a result of the incident, the driver sustained serious injuries requiring emergency transport and hospitalization. No warning lamps, messages, or brake-related alerts were observed prior to the incident. After the crash, the BMW mobile application displayed a brake system malfunction warning indicating an integrated system brake failure, with a timestamp shortly after the incident. The vehicle has not yet been inspected or diagnosed by a BMW dealer or independent service center. The vehicle remains available for inspection following the crash and has been retained post-incident pending salvage processing.
My sunroof spontaneously exploded yesterday, which sounded like a loud shotgun blast going off. Fortunately my vehicle was stopped at the time, but no rocks or debris had hit it to cause this then or previously, and nothing had fallen on it. No warning or other symptoms prior to this happening, the car was in mint condition and always garaged, 34,750 miles. Could have been much worse had I been driving at highway speeds and not stopped at a traffic light.
My sunroof spontaneously exploded yesterday, which sounded like a loud shotgun blast going off. Fortunately my vehicle was stopped at the time, but no rocks or debris had hit it to cause this then or previously, and nothing had fallen on it. No warning or other symptoms prior to this happening, the car was in mint condition and always garaged, 34,750 miles. Could have been much worse had I been driving at highway speeds and not stopped at a traffic light.
While on a stretch of two lane highway with no shoulders I got some flashing error messages that were too quick to read, then the car made the shutdown sound like when you turn the car off, and said âGoodbyeâ on the screen. The gas pedal was unresponsive, pulled itself away from my foot. The screen showed what it normally shows when you turn the car off - option to charge immediately or precondition now. Car was just coasting. Eventually I hit the start button and the car turned back on. I think one of the error messages that flashed said Driver Assistance Disabled⦠the car doesnât have any advanced drivers assistance packages so not sure what that could mean. I have a vague memory of this happening to me once over a year ago, pulling out of the driveway, and having to hit start to turn it back on.
While on a stretch of two lane highway with no shoulders I got some flashing error messages that were too quick to read, then the car made the shutdown sound like when you turn the car off, and said âGoodbyeâ on the screen. The gas pedal was unresponsive, pulled itself away from my foot. The screen showed what it normally shows when you turn the car off - option to charge immediately or precondition now. Car was just coasting. Eventually I hit the start button and the car turned back on. I think one of the error messages that flashed said Driver Assistance Disabled⦠the car doesnât have any advanced drivers assistance packages so not sure what that could mean. I have a vague memory of this happening to me once over a year ago, pulling out of the driveway, and having to hit start to turn it back on.
While driving, the information LED screen on the car flickered and went black within a second. Other electric components malfunctioned as well, e.g. radio, air conditioning/heating. Obviously, the cameras and safety systems associated with the screen also did not work. There was no warning that this was going to happen and, without these safety features, I felt that I was at a greater risk. The next day, I took the car to a BMW dealership, and was told that the Head Unit High was malfunctioning due to corrosion. The car has just under 51,000 miles and the unit should have been insulated against any moisture (the car was never flooded). I feel that this is a manufacturing defect that has put me, as the driver when it occurred, at risk.
While driving, the information LED screen on the car flickered and went black within a second. Other electric components malfunctioned as well, e.g. radio, air conditioning/heating. Obviously, the cameras and safety systems associated with the screen also did not work. There was no warning that this was going to happen and, without these safety features, I felt that I was at a greater risk. The next day, I took the car to a BMW dealership, and was told that the Head Unit High was malfunctioning due to corrosion. The car has just under 51,000 miles and the unit should have been insulated against any moisture (the car was never flooded). I feel that this is a manufacturing defect that has put me, as the driver when it occurred, at risk.
On the driver's side the headlight's smaller light stopped working. I brought the car to BMW and they said the LED burned out, which also caused burn marks on the headlight assembly, so the entire headlight assembly needs to be replaced.
The contact owns a 2023 BMW X5. The contact stated that upon starting the vehicle, the contact noticed a fluid leak underneath the vehicle. The contact stated that upon driving from a complete stop, the vehicle failed to exceed 5 MPH. The check engine warning light and other unknown warning lights were illuminated. The messages " Drivetrain Malfunction" and "4-WD Component" and other unknown messages were displayed. The contact pulled over to the side of the road, turned off and restarted the vehicle, and the vehicle responded as needed. The contact stated that while driving 40-50 MPH, with her one-year-old daughter in a car seat in the rear of the vehicle, the vehicle suddenly lost motive power. The contact stated that the failure recurred several times while driving, causing the contact to pull over to the side of the road several times. The contact stated that there were significant safety concerns and did not feel safe driving the vehicle. The dealer was notified of the failure an
Mileage: 50,900
Two incidents I was driving the vehicle and the notification popped up saying drivetrain error at that moment the Car Detail and I was unable to go over 30 mph while driving in the fast lane on California highways 2/13/2025 3/30/2025
The car safety features should not allow the vehicle to move with an open door. It should also alert driver with warning if passenger door is ajar before and when in motion. The car did not register at any point (sound, dash light or otherwise) while the car door was moving that the rear driver side passenger door was ajar and door hit something. Even after collision, the vehicle still did not send any collision notice, signal driver door was open or stop automatically at any point.
The car safety features should not allow the vehicle to move with an open door. It should also alert driver with warning if passenger door is ajar before and when in motion. The car did not register at any point (sound, dash light or otherwise) while the car door was moving that the rear driver side passenger door was ajar and door hit something. Even after collision, the vehicle still did not send any collision notice, signal driver door was open or stop automatically at any point.
The car safety features should not allow the vehicle to move with an open door. It should also alert driver with warning if passenger door is ajar before and when in motion. The car did not register at any point (sound, dash light or otherwise) while the car door was moving that the rear driver side passenger door was ajar and door hit something. Even after collision, the vehicle still did not send any collision notice, signal driver door was open or stop automatically at any point.
On June 1, 2024, I was driving on the highway at about 70 MPH, when all of a sudden there was a loud boom and the glass on the panoramic sunroof blew out. Was not close to other vehicles, nor did I hear any impact from any object. Immediately drove my car to the local dealership. Dealership indicated it was not a known issue that they have seen and said it was outside influence that caused the issue. However, the glass was pointed upward and the glass exploded outward. Fortunately, I had my sunroof cover in the closed position so none of the glass dropped on me, but it could have been harmful to me, causing me to get into an accident. No vehicle warnings appeared just before the explosion.
When driving down the highway at 65 mph there was a loud bang and wind started blowing through the roof. Small shards of glass came through the moon roof. I pulled over at the next exit and stopped. I looked at the moon roof and it had exploded. At the time of the incident the moon roof was closed. It was daylight and I was not near an overpass, so no one could have thrown a rock to cause the damage. The moon roof clearly failed for no apparent reason. I was fortunate that the moon roof was closed because the vinyl part of the moon roof prevented all of the glass from falling into the car while I was driving. I have looked on line and there are several, perhaps many, such instances reported. BMW seems to be unaware of this issue.
The car model I have includes an additional fee for a "drivers" assistance package; this feature doesn't work as designed. BMW likes to call it 'limitations of the system', but will not offer any repair, correction or refund for this "issue". Unfortunately, this issue is such a hazard and pops up so spontaneously, if there were any cars around I would have collided with them. BMW says this is called "greying". The systems doesn't recognize or sense the terrain and attempts to warn the driver, BUT the car will veer on it's own into the second lane or try to cruise into the median. I have this incident on video. It will also not slow to stop when exciting the highway offramp; there have been many times where it has actually dangerously accelerated. I will attach the slip from the dealership, which I have been to 3 times, with no solution. I have communication with the dealership stating that they agree it's a hazard, but don't know how to fix it due to the "limitations of the actual syst
The car model I have includes an additional fee for a "drivers" assistance package; this feature doesn't work as designed. BMW likes to call it 'limitations of the system', but will not offer any repair, correction or refund for this "issue". Unfortunately, this issue is such a hazard and pops up so spontaneously, if there were any cars around I would have collided with them. BMW says this is called "greying". The systems doesn't recognize or sense the terrain and attempts to warn the driver, BUT the car will veer on it's own into the second lane or try to cruise into the median. I have this incident on video. It will also not slow to stop when exciting the highway offramp; there have been many times where it has actually dangerously accelerated. I will attach the slip from the dealership, which I have been to 3 times, with no solution. I have communication with the dealership stating that they agree it's a hazard, but don't know how to fix it due to the "limitations of the actual syst
The car model I have includes an additional fee for a "drivers" assistance package; this feature doesn't work as designed. BMW likes to call it 'limitations of the system', but will not offer any repair, correction or refund for this "issue". Unfortunately, this issue is such a hazard and pops up so spontaneously, if there were any cars around I would have collided with them. BMW says this is called "greying". The systems doesn't recognize or sense the terrain and attempts to warn the driver, BUT the car will veer on it's own into the second lane or try to cruise into the median. I have this incident on video. It will also not slow to stop when exciting the highway offramp; there have been many times where it has actually dangerously accelerated. I will attach the slip from the dealership, which I have been to 3 times, with no solution. I have communication with the dealership stating that they agree it's a hazard, but don't know how to fix it due to the "limitations of the actual syst
Drivetrain failure reported on dash. Car stutter during drive but continued without any breakdown.
The contact owns a 2023 BMW X5 equipped with Continental Tires, Tire Line: Premium Contact 6 SSR, Front Passenger's Side Tire Size: 275/40R/21, DOT Number: A349D74A, Rear Passenger's Side Tire Size: 315/35/R21 YXL, DOT Number: A372D74B. The contact stated while driving 25 MPH, there was an abnormal clunk while the tires were rotating, and a message indicating that the tire pressure was low was displayed. The contact pulled in front of the residence and parked the vehicle. Upon inspecting the tires, the contact noticed that there was a large bulge on the tread of the front passenger's side tire. The vehicle was towed to the dealer, where the front passenger's side tire was replaced. The tire was original equipment. The contact stated that while starting the vehicle on another occasion a message indicating that the tire pressure was low, was displayed. Upon inspecting the vehicle, the contact noticed that there was a bulge on the tread of the rear passengers' side tire. The vehicle was t
Mileage: 5,700
Data as of 2025. Sources: NHTSA Office of Defects Investigation (ODI) complaints database, NHTSA recall campaign API, NHTSA NCAP crash-test ratings, and NHTSA FARS for fatality cross-reference.
Read our methodology - how this data is sourced, computed, and verified.