Total Complaints
15 filings
BMW IX · model year
15 NHTSA complaints, 9 crash reports, and 1 active recall for this specific cohort.
NHTSA overall rating
Not crash-tested
New Car Assessment Program
The 2025BMWIX carries 15 consumer safety complaints in NHTSA's Office of Defects Investigation database for this specific model-year cohort. Within that volume, owners reported 9 crashes, 0 fires, 9 injuries, and 0 fatalities. No NCAP 5-star crash-test rating is available for this model year in the federal database.
Component-level analysis is where model-year complaints become actionable: the top complaint category for the 2025 IX is power train with 2 filings, followed by service brakes (2) and forward collision avoidance: adaptive cruise control (2). Concentration in one or two component groups is the classic signature of a systemic defect; a flat distribution usually reflects normal aging, warranty complaints, or isolated build-plant variability. This model year has 1 active recall campaign, which means the manufacturer is obligated to remedy the covered defect at no charge for the life of the vehicle — the full NHTSA campaign numbers are listed below.
NHTSA currently has 34 investigation files overlapping the 2025 IX. Owners comparing this cohort against neighboring years should pair the counters above with the complaint-by-year trend on the parent model page — a spike in a single year often tracks to a platform refresh, a new transmission supplier, or an updated ECU calibration. Use the related-complaint feed below to read raw owner narratives before deciding whether any pattern here affects your specific use case.
Total Complaints
15 filings
Crashes Reported
9 reports
Source
NHTSA ODI
Federal complaints database
At or below the fleet median complaint volume.
| Component | Count |
|---|---|
| POWER TRAIN | 2 |
| SERVICE BRAKES | 2 |
| FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL | 2 |
| VEHICLE SPEED CONTROL | 2 |
| BACK OVER PREVENTION: WARNINGS | 2 |
| FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING | 2 |
| BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING | 1 |
| FUEL/PROPULSION SYSTEM | 1 |
| FORWARD COLLISION AVOIDANCE: WARNINGS | 1 |
ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY
BMW of North America, LLC (BMW) is recalling certain 2022-2025 IX, 2023-2024 I7, and 2022-2023 i4 vehicles. The high-voltage battery cell modules may not have been assembled properly, resulting in stress on the module frame and possible module failure.
Driver was in parking space/nearly fully parked (her foot was on the brake coming to a full stop and about to place the car in park), when the carâs self drive function or cruise control engaged on its own. It then rolled up the hill, and into the trees. Thankfully no one was hurt (3 people in the car - 2 adults and 1 child) and the car stopped while leaning on a tree, otherwise it would have rolled over. She never uses cruise control, nor any of the self drive functions on the car at all. In her words, the car was âunstoppableâ. The speed of the car at that time was a near crawl into the space, ready for a full stop. When the self drive/cruise control engaged, the car jumped over the curve in front of the parking space on its own. No button was pressed by the driver, nor should any self drive feature of the car engage while the car was nearly parked. Additionally, while manually parking, the 360 degree parking camera was on, yet the car still engaged in self drive. Luckil
Driver was in parking space/nearly fully parked (her foot was on the brake coming to a full stop and about to place the car in park), when the carâs self drive function or cruise control engaged on its own. It then rolled up the hill, and into the trees. Thankfully no one was hurt (3 people in the car - 2 adults and 1 child) and the car stopped while leaning on a tree, otherwise it would have rolled over. She never uses cruise control, nor any of the self drive functions on the car at all. In her words, the car was âunstoppableâ. The speed of the car at that time was a near crawl into the space, ready for a full stop. When the self drive/cruise control engaged, the car jumped over the curve in front of the parking space on its own. No button was pressed by the driver, nor should any self drive feature of the car engage while the car was nearly parked. Additionally, while manually parking, the 360 degree parking camera was on, yet the car still engaged in self drive. Luckil
Driver was in parking space/nearly fully parked (her foot was on the brake coming to a full stop and about to place the car in park), when the carâs self drive function or cruise control engaged on its own. It then rolled up the hill, and into the trees. Thankfully no one was hurt (3 people in the car - 2 adults and 1 child) and the car stopped while leaning on a tree, otherwise it would have rolled over. She never uses cruise control, nor any of the self drive functions on the car at all. In her words, the car was âunstoppableâ. The speed of the car at that time was a near crawl into the space, ready for a full stop. When the self drive/cruise control engaged, the car jumped over the curve in front of the parking space on its own. No button was pressed by the driver, nor should any self drive feature of the car engage while the car was nearly parked. Additionally, while manually parking, the 360 degree parking camera was on, yet the car still engaged in self drive. Luckil
My 2025 BMW iX xDrive50 has experienced three separate random shutdown events while driving in active traffic. These shutdowns occurred without warning and caused sudden loss of vehicle functionality. One of these shutdowns resulted in a rear-end collision. The vehicle has been brought to BMW of Carlsbad three separate times. Each time, the dealership stated no defect could be found and blamed the driver for âuser settings.â A BMW of Carlsbad service advisor later sent written messages stating that BMW software can crash and shut off the vehicle and that normal phone contact data (such as emojis in phone contacts) can cause the system to crash and shut the vehicle off. Customers were instructed to change normal phone usage and re-pair phones to avoid shutdowns. Despite software updates, the vehicle continues to generate shutdown warnings. A vehicle that can randomly shut down while driving constitutes a serious safety defect.
My 2025 BMW iX xDrive50 has experienced three separate random shutdown events while driving in active traffic. These shutdowns occurred without warning and caused sudden loss of vehicle functionality. One of these shutdowns resulted in a rear-end collision. The vehicle has been brought to BMW of Carlsbad three separate times. Each time, the dealership stated no defect could be found and blamed the driver for âuser settings.â A BMW of Carlsbad service advisor later sent written messages stating that BMW software can crash and shut off the vehicle and that normal phone contact data (such as emojis in phone contacts) can cause the system to crash and shut the vehicle off. Customers were instructed to change normal phone usage and re-pair phones to avoid shutdowns. Despite software updates, the vehicle continues to generate shutdown warnings. A vehicle that can randomly shut down while driving constitutes a serious safety defect.
My 2025 BMW iX xDrive50 has experienced three separate random shutdown events while driving in active traffic. These shutdowns occurred without warning and caused sudden loss of vehicle functionality. One of these shutdowns resulted in a rear-end collision. The vehicle has been brought to BMW of Carlsbad three separate times. Each time, the dealership stated no defect could be found and blamed the driver for âuser settings.â A BMW of Carlsbad service advisor later sent written messages stating that BMW software can crash and shut off the vehicle and that normal phone contact data (such as emojis in phone contacts) can cause the system to crash and shut the vehicle off. Customers were instructed to change normal phone usage and re-pair phones to avoid shutdowns. Despite software updates, the vehicle continues to generate shutdown warnings. A vehicle that can randomly shut down while driving constitutes a serious safety defect.
On October 17, 2025 at approximately 3:15 PM in the parking lot of a shopping mall at 2040 Lomita Blvd, Lomita, CA, our 2025 BMW iX M60 suddenly accelerated forward unintentionally while the driver was attempting to park. The vehicle made a loud âwhirringâ sound as if the motor engaged on its own, and it lurched forward rapidly without any acceleration input from the driver. The car traveled only about 2 feet before crashing into a wall in front of the parking space. All front and side airbags deployed. The driver (my father) suffered a chest fracture and hand laceration, and the passenger (my minor son) sustained severe bruises to the chest and shoulder from seat belt impact. The Driver (my father) was hospitalized for four days. The vehicle was towed to a body shop and is currently under insurance inspection for total loss. This appears to be a case of Sudden Unintended Acceleration (SUA) possibly related to the vehicleâs electronic drive control system. We request that NHTSA a
On October 17, 2025 at approximately 3:15 PM in the parking lot of a shopping mall at 2040 Lomita Blvd, Lomita, CA, our 2025 BMW iX M60 suddenly accelerated forward unintentionally while the driver was attempting to park. The vehicle made a loud âwhirringâ sound as if the motor engaged on its own, and it lurched forward rapidly without any acceleration input from the driver. The car traveled only about 2 feet before crashing into a wall in front of the parking space. All front and side airbags deployed. The driver (my father) suffered a chest fracture and hand laceration, and the passenger (my minor son) sustained severe bruises to the chest and shoulder from seat belt impact. The Driver (my father) was hospitalized for four days. The vehicle was towed to a body shop and is currently under insurance inspection for total loss. This appears to be a case of Sudden Unintended Acceleration (SUA) possibly related to the vehicleâs electronic drive control system. We request that NHTSA a
On October 17, 2025 at approximately 3:15 PM in the parking lot of a shopping mall at 2040 Lomita Blvd, Lomita, CA, our 2025 BMW iX M60 suddenly accelerated forward unintentionally while the driver was attempting to park. The vehicle made a loud âwhirringâ sound as if the motor engaged on its own, and it lurched forward rapidly without any acceleration input from the driver. The car traveled only about 2 feet before crashing into a wall in front of the parking space. All front and side airbags deployed. The driver (my father) suffered a chest fracture and hand laceration, and the passenger (my minor son) sustained severe bruises to the chest and shoulder from seat belt impact. The Driver (my father) was hospitalized for four days. The vehicle was towed to a body shop and is currently under insurance inspection for total loss. This appears to be a case of Sudden Unintended Acceleration (SUA) possibly related to the vehicleâs electronic drive control system. We request that NHTSA a
At low speeds, the cruise control engages, causing the vehicle to accelerate. Stepping on the brake disengages the cruise control as it normally would. I have had this leased vehicle since March 2015. I have reported the issue 4 times to the dealer. Each time they interrogate the computer and tell me there are no errors. I have researched the internet, and there are numerous complaints about this potentially life-threatening issue. "Point of interest." This is the same dealer who insisted my BMW 7 Series had nothing wrong when it was burning a quart of oil every ten days. Eventually, the engine was no longer manufactured. I'm taking the car back next week; they are taking the issue to BMW.
On [XXX] I went to start the car and received warnings about Manual Braking being engaged and to contact roadside service along with other notifications and the car wouldn't power on. After numerous attempts the car powered up and alerted me Drive Carefully Fault. I began to drive slowly through a parking lot and it took over 200 lbs of pressure to bring the car to a complete slow stop. I pulled over and turned off the car. I tried rebooting the car and did so assuming it was a bug in the system. When the car powered back up the flaw had vanished and I carefully drove home. A short time later when I turned the car on I followed the instructions and called roadside service and described my situation. To my surprise, roadside service had never heard of the problem before. I then contacted Rusnak BMW service center and talked them through what was happening. Once again I was surprised to learn that they too had never heard of the problem. I brought the car into Rusnak BMW on May 3
UNINTENDED ACCELERATION The car accelerated unintentionally at 25 mph just before a red light at an intersection. It simultaneously started a bonging alarm, and showed a large red triangle on the dash telling us to pull over and to not drive the car thank God we were able to do before the intersection as we would have crossed a busy intersection at 30mph while we had a red light!!
The brake pedal is way to close to the gas pedal, when I apply the brakes I often hit the gas pedal causing the car to jerk forward. I have reported this problem to BMW and to my local dealer. I took the car to the dealer and was told the car is fine. I have been driving for 40 years and have never experienced this problem nor have I ever reported a problem. However I am experiencing this problem on a daily basis. Other cars are at risk when both pedals are pressed at the same time. The car has been inspected at the dealership who found no problems.
I have backed up from my dirveway everyday for a month and the rear cross traffic nevered worked as advertised.
The display was showing an error "drivetrain malfunction" and we could not drive the car. This looks like a common software problem with BMW IX
Data as of 2025. Sources: NHTSA Office of Defects Investigation (ODI) complaints database, NHTSA recall campaign API, NHTSA NCAP crash-test ratings, and NHTSA FARS for fatality cross-reference.
Read our methodology — how this data is sourced, computed, and verified.