Total Complaints
89 filings
BMW 528I · model year
89 NHTSA complaints, and 3 active recalls for this specific cohort.
NHTSA overall rating
5 / 5 ★
New Car Assessment Program
The 2014BMW528I carries 89 consumer safety complaints in NHTSA's Office of Defects Investigation database for this specific model-year cohort. Within that volume, owners reported 0 crashes, 8 fires, 5 injuries, and 0 fatalities. For crash performance, NHTSA's New Car Assessment Program gave this cohort an overall 5/5 rating, with 4/5 front crash, 5/5 side crash, and 5/5 rollover scores derived from standardized barrier and dynamic tests.
Component-level analysis is where model-year complaints become actionable: the top complaint category for the 2014 528I is electrical system with 24 filings, followed by engine and engine cooling (19) and engine (13). Concentration in one or two component groups is the classic signature of a systemic defect; a flat distribution usually reflects normal aging, warranty complaints, or isolated build-plant variability. This model year has 3 active recall campaigns, which means the manufacturer is obligated to remedy the covered defect at no charge for the life of the vehicle — the full NHTSA campaign numbers are listed below.
NHTSA currently has 34 investigation files overlapping the 2014 528I. Owners comparing this cohort against neighboring years should pair the counters above with the complaint-by-year trend on the parent model page — a spike in a single year often tracks to a platform refresh, a new transmission supplier, or an updated ECU calibration. Use the related-complaint feed below to read raw owner narratives before deciding whether any pattern here affects your specific use case.
Total Complaints
89 filings
Crashes Reported
0 reports
Source
NHTSA ODI
Federal complaints database
At or below the fleet median complaint volume.
| Component | Count |
|---|---|
| ELECTRICAL SYSTEM | 24 |
| ENGINE AND ENGINE COOLING | 19 |
| ENGINE | 13 |
| UNKNOWN OR OTHER | 4 |
| POWER TRAIN | 4 |
| FUEL/PROPULSION SYSTEM | 4 |
| SEATS | 2 |
| STEERING | 2 |
| AIR BAGS | 2 |
| EXTERIOR LIGHTING | 2 |
| SEAT BELTS | 1 |
| WHEELS | 1 |
| POWER TRAIN:DRIVELINE | 1 |
| STRUCTURE:BODY | 1 |
| AIR BAGS:FRONTAL:DRIVER CLOCKSPRING/SPIRAL CASSETTE | 1 |
EXTERIOR LIGHTING
BMW of North America, LLC (BMW) is recalling certain model year 2013 528i, 528i xDrive, 535i, 535i xDrive, 550i, 550i xDrive, and ActiveHybrid 5 vehicles. The rear reflex reflectors may not reflect enough light. As such, the vehicles fail to comply with the requirements of Federal Motor Vehicle Sa
ENGINE AND ENGINE COOLING:COOLING SYSTEM:PUMP
BMW of North America, LLC. (BMW) is recalling certain 2012-2015 X1 sDrive28i, X1 xDrive28i, 2012-2016 Z4 sDrive28i, 528i, 528i xDrive, 328i, 328xi, 2016-2018 X5 xdrive 40e, 2014-2016 228i, 228xi, 428i, 428i xDrive, 328xi Gran Turismo, 2013-2017 X3 sDrive28i, X3 xDrive28i, 2015-2018 X4 xDrive28i, 201
AIR BAGS:FRONTAL:DRIVER SIDE:INFLATOR MODULE
BMW of North America, LLC (BMW) is recalling certain 2015 6 Series Gran Coupe, 2014 5 Series Gran Turismo, 2014 5 Series Sedan, 2015 6 Series Convertible, 2015 6 Series Coupe, 2014 X5, 2013-2014 X3, 2014-2015 3 Series Sedan, 2014 4 Series Coupe, 2014 4 Series Convertible, 2014 3 Series Gran Turismo,
See attached document for complaint. Greetings: I am writing pursuant to recalls No. 24Vâ608, both remedy unavailable and remedy available, ten months later. During the intervening ten months, I experienced hardship, expense and loss of use of my vehicle. The attached documents represent my correspondence to BMW Customer relations. The docs were submitted on September 22, 2025 and October 14, 2025, by email. I have received no response, to date; not even acknowledgement of receipt. I hereby submit my belief that BMW has some responsibility for failure to cure the smoke condition they knew about for ten months. Please note the BMW service inspection of August 14, 2025 in which it was stated that my warning lights passed the inspection. Meanwhile, the warning lights on my dashboard look like a âxmas treeâ. I am being ghosted by BMW and I have no power, unless you say I do. Please help in any way which is fair. Thank You.
See attached document for complaint. Greetings: I am writing pursuant to recalls No. 24Vâ608, both remedy unavailable and remedy available, ten months later. During the intervening ten months, I experienced hardship, expense and loss of use of my vehicle. The attached documents represent my correspondence to BMW Customer relations. The docs were submitted on September 22, 2025 and October 14, 2025, by email. I have received no response, to date; not even acknowledgement of receipt. I hereby submit my belief that BMW has some responsibility for failure to cure the smoke condition they knew about for ten months. Please note the BMW service inspection of August 14, 2025 in which it was stated that my warning lights passed the inspection. Meanwhile, the warning lights on my dashboard look like a âxmas treeâ. I am being ghosted by BMW and I have no power, unless you say I do. Please help in any way which is fair. Thank You.
Incident Description: This complaint concerns both the lack of navigation system support and the unresolved recall status for my 2014 BMW 5 Series. 1.Navigation System: BMW no longer supports map or system updates for this vehicle, and no hardware or retrofit upgrade is available. The outdated GPS system results in inaccurate directions, missing roads, and potentially unsafe routes. BMW dealerships confirm there are no solutions, creating a long-term safety hazard for owners who rely on navigation systems. 2.Recall Incomplete: I have an open recall on this vehicle, but BMW dealerships have only responded with vague statements such as, âit should be coming soon.â There has been no formal notification, letter, or resolution from BMW. This lack of transparency and urgency in addressing safety recalls is unacceptable. 3.Unethical Service Tactics: BMW dealerships are often more focused on convincing customers to upgrade their vehicle than resolving legitimate service issues. Staff push
Incident Description: This complaint concerns both the lack of navigation system support and the unresolved recall status for my 2014 BMW 5 Series. 1.Navigation System: BMW no longer supports map or system updates for this vehicle, and no hardware or retrofit upgrade is available. The outdated GPS system results in inaccurate directions, missing roads, and potentially unsafe routes. BMW dealerships confirm there are no solutions, creating a long-term safety hazard for owners who rely on navigation systems. 2.Recall Incomplete: I have an open recall on this vehicle, but BMW dealerships have only responded with vague statements such as, âit should be coming soon.â There has been no formal notification, letter, or resolution from BMW. This lack of transparency and urgency in addressing safety recalls is unacceptable. 3.Unethical Service Tactics: BMW dealerships are often more focused on convincing customers to upgrade their vehicle than resolving legitimate service issues. Staff push
While on [XXX] the car suddenly shows low engine oil. The car was driving from Fremont, CA to Los Angeles on Friday [XXX]. Then, coming back to Fremont, CA from LA on Sat. [XXX] It happened after [XXX] to [XXX] , warning light showed low engine oil. Stopped the car at safe place. Then, contacted the insurance to tow the car as well as my son to bring engine oil. After filled engine oil, then, warning light showed low coolant. Filled 3 gallons of water, but sooner later need to fill coolant again due to disappear. The car has been serviced by BMW Fremont, CA on Nov 30, 2024 with 87751 odometer. At the time of engine break down, odometer is about ~91,500 miles. Less than 4,000 miles driving, engine oil is gone somewhere. Based on initial assessment by mechanic, it needs to replace the engine. The car will be towed on June 19, 25 to the shop to repair. It is serious issues of safety and need your attention. Thank you, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT
Electrical water pump cause car to catch fire. Car was on fire.
The contact owned a 2014 BMW 528i. The contact stated while driving at an undisclosed speed, the electrical discharge warning light illuminated and the contact noticed fire coming from the rear end of the vehicle. The fire department arrived on the scene and extinguished the fire. The vehicle was towed to a local tow yard. The vehicle was condemned as a total loss. The manufacturer was scheduled to perform an inspection of the vehicle. The contact was taken to the local medical center in a family member's vehicle. The contact sustained second-degree burns to his right ankle. The manufacturer was made aware of the failure, and a case was filed. There was an open recall NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System), however the contact was unaware of the recall notification. The failure mileage was approximately 54,283.
Mileage: 54,283
The contact owned a 2014 BMW 528i. The contact stated while driving at an undisclosed speed, the electrical discharge warning light illuminated and the contact noticed fire coming from the rear end of the vehicle. The fire department arrived on the scene and extinguished the fire. The vehicle was towed to a local tow yard. The vehicle was condemned as a total loss. The manufacturer was scheduled to perform an inspection of the vehicle. The contact was taken to the local medical center in a family member's vehicle. The contact sustained second-degree burns to his right ankle. The manufacturer was made aware of the failure, and a case was filed. There was an open recall NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System), however the contact was unaware of the recall notification. The failure mileage was approximately 54,283.
Mileage: 54,283
The contact owns a 2014 BMW 528I. The contact stated that the passengerâs side front and rear door lock actuators were malfunctioning. The contact stated that a passenger seated in the front seat can open the door from inside the vehicle, but while attempting to enter the vehicle from the outside using the door handle, the door failed to open. The contact stated that the rear passengerâs side door could not be opened from inside or outside the vehicle. The contact stated that there were no warning lights illuminated. Additionally, the contact stated that the door lock actuators were locking and unlocking independently. The contact stated the driver's side front and rear doors worked as needed. The contact stated that the key fob only operated the locking mechanism on the driver's side front and rear doors and was no longer locking or unlocking the passengerâs side front or rear doors. The contact had taken the vehicle to an independent mechanic and was referred to a dealer for as
Mileage: 87,000
Dear BMW Customer Service, I am writing to report a serious issue with my 2014 BMW xDrive 528i regarding the malfunction of the door locking system. Component/System Failure: Both the front and rear door actuators have failed simultaneously, causing the door locks to stop working. The door latches are non-functional and require immediate repair. The components are available for inspection upon request. Safety Risk: This malfunction compromises the security of the vehicle, posing a potential safety risk to myself and passengers, as the doors may not lock properly while driving or when parked. Confirmation of Problem: The issue has been inspected and confirmed by an independent repair shop, which diagnosed the door latches as defective and in urgent need of replacement. Manufacturer or Other Inspections: To date, the vehicle has not been inspected by BMW or any official representatives. I have not involved police or insurance representatives but would be willing to do so if necessar
Dear BMW Customer Service, I am writing to report a serious issue with my 2014 BMW xDrive 528i regarding the malfunction of the door locking system. Component/System Failure: Both the front and rear door actuators have failed simultaneously, causing the door locks to stop working. The door latches are non-functional and require immediate repair. The components are available for inspection upon request. Safety Risk: This malfunction compromises the security of the vehicle, posing a potential safety risk to myself and passengers, as the doors may not lock properly while driving or when parked. Confirmation of Problem: The issue has been inspected and confirmed by an independent repair shop, which diagnosed the door latches as defective and in urgent need of replacement. Manufacturer or Other Inspections: To date, the vehicle has not been inspected by BMW or any official representatives. I have not involved police or insurance representatives but would be willing to do so if necessar
The contact owns a 2014 BMW 528I. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was unavailable. The dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue but was unable to confirm when parts would be available. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2014 BMW 528I. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was unavailable. The dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue but was unable to confirm when parts would be available. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2014 BMW 528I. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the check engine warning light was illuminated. The contact stated that upon scanning the vehicle with a scanner, the contact retrieved DTC: P0597. The local dealer was contacted. The vehicle was diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 106,000. VIN tool confirms parts not available.
Mileage: 106,000
The contact owns a 2014 BMW 528I. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the check engine warning light was illuminated. The contact stated that upon scanning the vehicle with a scanner, the contact retrieved DTC: P0597. The local dealer was contacted. The vehicle was diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 106,000. VIN tool confirms parts not available.
Mileage: 106,000
The contact owns a 2014 BMW 528I. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, there was smoke coming from the engine. The check engine warning light was illuminated. The contact drove to the residence and turned off the vehicle. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 80,000. VIN tool confirms parts not available.
Mileage: 80,000
The contact owns a 2014 BMW 528I. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, there was smoke coming from the engine. The check engine warning light was illuminated. The contact drove to the residence and turned off the vehicle. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 80,000. VIN tool confirms parts not available.
Mileage: 80,000
The contact owns a 2014 BMW 528i. The contact stated that while the vehicle was parked, the contact noticed water build-up in the driver's side headlight housing. The vehicle was taken to an independent mechanic, and the failure was confirmed. The contact was informed that the driver's side headlight housing needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The contact was advised to take the vehicle to the dealer for assistance. The contact was informed that, due to the water build-up, the damage had extended beyond the headlight housing. The vehicle was taken to the dealer; however, a diagnostic test was not performed. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 75,000.
Mileage: 75,000
The contact owns a 2014 BMW 528I. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2014 BMW 528I. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Data as of 2025. Sources: NHTSA Office of Defects Investigation (ODI) complaints database, NHTSA recall campaign API, NHTSA NCAP crash-test ratings, and NHTSA FARS for fatality cross-reference.
Read our methodology — how this data is sourced, computed, and verified.