Total Complaints
22 filings
BMW 328XI · model year
22 NHTSA complaints, 1 crash report, and 2 active recalls for this specific cohort.
NHTSA overall rating
Not crash-tested
New Car Assessment Program
The 2015BMW328XI carries 22 consumer safety complaints in NHTSA's Office of Defects Investigation database for this specific model-year cohort. Within that volume, owners reported 1 crash, 1 fire, 2 injuries, and 0 fatalities. No NCAP 5-star crash-test rating is available for this model year in the federal database.
Component-level analysis is where model-year complaints become actionable: the top complaint category for the 2015 328XI is service brakes with 5 filings, followed by electrical system (4) and power train (2). Concentration in one or two component groups is the classic signature of a systemic defect; a flat distribution usually reflects normal aging, warranty complaints, or isolated build-plant variability. This model year has 2 active recall campaigns, which means the manufacturer is obligated to remedy the covered defect at no charge for the life of the vehicle — the full NHTSA campaign numbers are listed below.
NHTSA currently has 34 investigation files overlapping the 2015 328XI. Owners comparing this cohort against neighboring years should pair the counters above with the complaint-by-year trend on the parent model page — a spike in a single year often tracks to a platform refresh, a new transmission supplier, or an updated ECU calibration. Use the related-complaint feed below to read raw owner narratives before deciding whether any pattern here affects your specific use case.
Total Complaints
22 filings
Crashes Reported
1 reports
Source
NHTSA ODI
Federal complaints database
At or below the fleet median complaint volume.
| Component | Count |
|---|---|
| SERVICE BRAKES | 5 |
| ELECTRICAL SYSTEM | 4 |
| POWER TRAIN | 2 |
| VEHICLE SPEED CONTROL | 2 |
| UNKNOWN OR OTHER | 2 |
| ENGINE | 2 |
| FUEL/PROPULSION SYSTEM | 1 |
| STRUCTURE:BODY | 1 |
| VISIBILITY/WIPER | 1 |
| TIRES | 1 |
| ENGINE AND ENGINE COOLING | 1 |
EXTERIOR LIGHTING
BMW North America, LLC (BMW) is recalling certain model year 2012-2015 320i, 320xi, 328i, 328xi, 335i, 335xi, and ActiveHybrid3 vehicles manufactured October 20, 2011, to June 22, 2015, 2014-2015 328xi Sports Wagon vehicles manufactured March 21, 2013, to March 17, 2015, 2014-2015 328d, 328xd vehicl
ENGINE AND ENGINE COOLING:COOLING SYSTEM:PUMP
BMW of North America, LLC. (BMW) is recalling certain 2012-2015 X1 sDrive28i, X1 xDrive28i, 2012-2016 Z4 sDrive28i, 528i, 528i xDrive, 328i, 328xi, 2016-2018 X5 xdrive 40e, 2014-2016 228i, 228xi, 428i, 428i xDrive, 328xi Gran Turismo, 2013-2017 X3 sDrive28i, X3 xDrive28i, 2015-2018 X4 xDrive28i, 201
The contact owns a 2015 BMW 328XI. The contact received notification of NHTSA Campaign Number: 24V608000 (ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. The VIN was not available.
The contact owns a 2015 BMW 328XI. The contact received notification of NHTSA Campaign Number: 24V608000 (ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. The VIN was not available.
ON WAY HOME TODAY 7/12/2019 CAR STALLED OUT. I HAD VERY LITTLE BRAKES, STEERING WAS HARD TO TURN AND CAR SLOWED DOWN QUICK. IT STARTED BACK UP BUT THEN THE PASSENGER SIDE WINDOW STARTED GOING DOWN ON ITS OWN, AND THE A/C STOPPED WORKING, AND THE DRIVERS SIDE WINDOW WILL NOT GO UP, AND IT KEEPS GETTING A WARNING GOING ON THEN OFF THEN ON SAYS SOMETHING ABOUT BRAKE LAMP CONTROL MALFUNCTION. WHEN I GOT IT HOME I LEFT IN DRIVEWAY FOR A WHILE WHEN I TRIED TO START IT BACK UP I STARTED GETTING TRANSMISSION FAILURE WARNING AND SOMETHING ABOUT THE ENGINE. THEN LATER THE CAR DID START UP WITHOUT THE WARNINGS BUT STILL HAS THE ORIGINAL PROBLEMS.
Mileage: 35,000
ON WAY HOME TODAY 7/12/2019 CAR STALLED OUT. I HAD VERY LITTLE BRAKES, STEERING WAS HARD TO TURN AND CAR SLOWED DOWN QUICK. IT STARTED BACK UP BUT THEN THE PASSENGER SIDE WINDOW STARTED GOING DOWN ON ITS OWN, AND THE A/C STOPPED WORKING, AND THE DRIVERS SIDE WINDOW WILL NOT GO UP, AND IT KEEPS GETTING A WARNING GOING ON THEN OFF THEN ON SAYS SOMETHING ABOUT BRAKE LAMP CONTROL MALFUNCTION. WHEN I GOT IT HOME I LEFT IN DRIVEWAY FOR A WHILE WHEN I TRIED TO START IT BACK UP I STARTED GETTING TRANSMISSION FAILURE WARNING AND SOMETHING ABOUT THE ENGINE. THEN LATER THE CAR DID START UP WITHOUT THE WARNINGS BUT STILL HAS THE ORIGINAL PROBLEMS.
Mileage: 35,000
ON WAY HOME TODAY 7/12/2019 CAR STALLED OUT. I HAD VERY LITTLE BRAKES, STEERING WAS HARD TO TURN AND CAR SLOWED DOWN QUICK. IT STARTED BACK UP BUT THEN THE PASSENGER SIDE WINDOW STARTED GOING DOWN ON ITS OWN, AND THE A/C STOPPED WORKING, AND THE DRIVERS SIDE WINDOW WILL NOT GO UP, AND IT KEEPS GETTING A WARNING GOING ON THEN OFF THEN ON SAYS SOMETHING ABOUT BRAKE LAMP CONTROL MALFUNCTION. WHEN I GOT IT HOME I LEFT IN DRIVEWAY FOR A WHILE WHEN I TRIED TO START IT BACK UP I STARTED GETTING TRANSMISSION FAILURE WARNING AND SOMETHING ABOUT THE ENGINE. THEN LATER THE CAR DID START UP WITHOUT THE WARNINGS BUT STILL HAS THE ORIGINAL PROBLEMS.
Mileage: 35,000
SIDEWALLS ARE WEAK AND BLOW OUT. HAD 5 TIRES REPLACED; STILL HAVE ONE WITH BUBBLE IN SIDEWALK. BRIDGESTONE REP SAYS FROM HITTING POTHOLES. I HAVE ANOTHER SET OF TIRES(MICHELIN) THAT I DRIVE ON THE SAME ROADS WITH NO ISSUES. BRIDGESTONE DRIVEGUARD
I WAS DRIVING ON I-95 AT PACE WITH TRAFFIC, NO SPEEDING AND THE CAR IN FRONT OF ME ABRUPTLY HIT THE BREAKS. I WAS 3 TO 4 CAR LENGTHS AWAY. I HIT THE BRAKES BUT WAS NOT CONCERNED BECAUSE I HAD PLENTY OF DISTANCE AND THE CAR IS EQUIPPED WITH ABS BRAKES. AS I HIT THE BRAKES, IT SEEMED LIKE THE CAR WAS NOT SLOWING DOWN EVEN AS I PRESSED HARDER AND THE ABS BRAKES NEVER KICKED IN. I WAS IN THE MIDDLE LANE AND WAS UNABLE TO SWERVE WITHOUT CAUSING A MAJOR ACCIDENT. MY ONLY OPTION WAS TO HIT THE CAR DIRECTLY IN FRONT OF ME. THE CAR I HIT SUSTAINED A SCRAPED REAR BUMPER NO OTHER DAMAGE.
Mileage: 26,700
TL* THE CONTACT OWNED A 2015 BMW 328XI. WHILE THE VEHICLE WAS PARKED, IT CAUGHT ON FIRE. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. A FIRE REPORT WAS NOT FILED. THE CONTACT WAS UNAWARE OF HOW THE FIRE STARTED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 17,000.
Mileage: 17,000
TRUNK CLOSURE MECHANISM HAS A SENSOR THAT CAN BE ACTIVATED BY PASSING A FOOT UNDER THE BUMPER AREA WHILE TRUNK IS OPENED WHILE STATIONARY. SENSOR CANNOT BE DEACTIVATED AND CAN BE ACCIDENTALLY ACTIVATED BY FOOT-ANIMAL CAUSING THE TRUNK TO CLOSE CAUSING INJURY TO PERSON IN AREA. WIFE BEING TREATED BY A NEUROLOGIST FOR CONCUSSION, AND POTENTIAL NECK INJURIES. DEALER IN EGG HARBOR NEW JERSEY STATES SENSOR CANNOT BE DEACTIVATED. SYSTEM IS A SAFETY HAZARD.
I'VE GONE THROUGH 3 WINDSHIELDS IN 2 MONTHS ,2 THROUGH MY INSURANCE AND THE 3RD THROUGH BMW ,EARLY MORNING AND LATE AFTERNOON THE WINDSHIELD IS COVERED WITH TINY SPARKLES, THIS WAS NOTICED BY ME THE NEXT DAY ON ALL 3 ,SO IT HAS NOTHING TO DO WITH ROAD DEBRI, ON LINE THERE ARE MANY PEOPLE COMPLAINING ABOUT THIS AND NO ONE KNOWS WHAT TO DO ,IT IS A SAFETY ISSUE WITH THE SUN HITTING IT.
SUN ROOF GLASS SHATTERED WHILE DRIVING ON SMOOTH HIGHWAY AT ABOUT 65MPH. NO EVIDENCE OF IMPACT (PER BMW DEALER) AND NO IMPACT BY OBJECT DETECTED BY DRIVER. NO OVER PASSES OR ROAD SIGNS WERE NEAR THE CAR AT THE TIME. OUTSIDE TEMPERATURE IN MID 80S AND SUNNY. AIR CONDITIONING ON IN CAR. LARGE HOLE IN MIDDLE OF SUNROOF AND MOST OF THE GLASS ENDED UP ON THE HIGHWAY BEHIND THE VEHICLE. SOME GLASS WAS IN THE SUNSHADE AND CAME THROUGH THE VENTILATION SLOTS. BMW AGREED TO REPLACE UNDER WARRANTY.
Mileage: 5,500
I WAS DRIVING ON THE HIGHWAY AND THE SUNROOF ON MY CAR JUST EXPLODED. UNFORTUNATELY I DID NOT HAVE THE COVER CLOSED SO WHEN IT EXPLODED IT FELL AND HIT ME IN THE HEAD. IT FELL IN A LARGE CHUNK ONTO ME THEN SHATTERED. I WAS NOT GOING UNDER ANYTHING AND WAS DRIVING ON A STRAIGHTAWAY AT ABOUT 70MPH.
Mileage: 8,346
JUST AS I WAS DRIVING OFF THE EXIT RAMP FROM THE INTERSTATE HIGHWAY, I LOST ALL POWER, INCLUDING STEERING WHEEL, BRAKES AND THROTTLE. FORTUNATELY THE CAR SLOWED TO A STOP BEFORE IT ENTERED THE ROAD, ALTHOUGH THE SHERIFF'S DEPUTY WHO SOON SHOWED UP WAS CONCERNED THAT THE CAR WAS IN A DANGEROUS LOCATION. AFTER THE CAR STOPPED, I DISCOVERED THAT THERE WAS NO POWER TO ANY PART OF THE CAR, INCLUDING HAZARD LIGHTS, WINDOWS OR DOOR LOCKS, OR EVEN THE LATCH TO OPEN THE HOOD. AFTER THE CAR WAS TOWED TO THE BMW DEALERSHIP, I WAS TOLD THAT THE PART THAT FAILED WAS CALLED THE FEM, FRONT ELECTRONIC MODULE. I AM REPORTING THIS PROBLEM BECAUSE IT IS POTENTIALLY VERY DANGEROUS. IF IT HAD HAPPENED WHILE STILL ON THE HIGHWAY, OR EVEN WORSE, AT NIGHT, IT COULD HAVE BEEN DISASTEROUS. I AM CONCERNED THAT THERE IS NO FAILSAFE FOR THE FAILURE OF A PART LIKE THIS, AND THAT BAD QUALITY CONTROL ON AN ELECTRONIC PART CAN SO EASILY CAUSE A SERIOUS ACCIDENT.
Mileage: 8,508
SECOND EPISODE WITH THIS 2015 BMW 328XI AFTER THE BRAKES FAILED IN THE FIRST REPORTED EPISODE WITH SPORT MODE. ON TUESDAY APRIL 21 IN THE AFTERNOON MY WIFE WAS DRIVING ON WINTERS AVE. IN PARAMUS NJ IN ECO MODE, HAVING DECIDED TO NEVER TOUCH THE DEFECTIVE SPORT MODE BUTTON AGAIN. SHE WAS DRIVING NORMALLY, THEN OUT OF THE BLUE WHILE PRESSING ON THE GAS PEDAL, THE CAR SUDDENLY DOESN'T WANT TO GO AND CARS BEHIND STARTED BEEPING AND THEN THE CAR STARTS SWERVING AND LIGHTS UP THE ORANGE SYMBOL OF SWERVING ON DASHBOARD. SHE WENT INTO A PARKING LOT WHILE STILL SWERVING AND CALLED ME. SHE PARKED AND TRIED TO SHUT CAR OFF TO LET IT RESET. SHE RESTARTED IT AND IT CONTINUED TO HAVE THE SAME PROBLEM IN THE PARKING LOT. SO WE CALLED AAA WHO TOWED THE CAR HOME AND WE CALLED BMW DEALER. NEXT AM WEDNESDAY APRIL 22 BMW DEALER SENT TOW AND TOOK MY WIFE AND THE CAR TO THE DEALERSHIP GARAGE. THE CAR HAS BEEN THERE FOR A MONTH AND IS STILL THERE. THEY NEED TO CANCEL AND LET US OUT OF THE LEASE OF THIS V
Mileage: 500
SECOND EPISODE WITH THIS 2015 BMW 328XI AFTER THE BRAKES FAILED IN THE FIRST REPORTED EPISODE WITH SPORT MODE. ON TUESDAY APRIL 21 IN THE AFTERNOON MY WIFE WAS DRIVING ON WINTERS AVE. IN PARAMUS NJ IN ECO MODE, HAVING DECIDED TO NEVER TOUCH THE DEFECTIVE SPORT MODE BUTTON AGAIN. SHE WAS DRIVING NORMALLY, THEN OUT OF THE BLUE WHILE PRESSING ON THE GAS PEDAL, THE CAR SUDDENLY DOESN'T WANT TO GO AND CARS BEHIND STARTED BEEPING AND THEN THE CAR STARTS SWERVING AND LIGHTS UP THE ORANGE SYMBOL OF SWERVING ON DASHBOARD. SHE WENT INTO A PARKING LOT WHILE STILL SWERVING AND CALLED ME. SHE PARKED AND TRIED TO SHUT CAR OFF TO LET IT RESET. SHE RESTARTED IT AND IT CONTINUED TO HAVE THE SAME PROBLEM IN THE PARKING LOT. SO WE CALLED AAA WHO TOWED THE CAR HOME AND WE CALLED BMW DEALER. NEXT AM WEDNESDAY APRIL 22 BMW DEALER SENT TOW AND TOOK MY WIFE AND THE CAR TO THE DEALERSHIP GARAGE. THE CAR HAS BEEN THERE FOR A MONTH AND IS STILL THERE. THEY NEED TO CANCEL AND LET US OUT OF THE LEASE OF THIS V
Mileage: 500
SECOND EPISODE WITH THIS 2015 BMW 328XI AFTER THE BRAKES FAILED IN THE FIRST REPORTED EPISODE WITH SPORT MODE. ON TUESDAY APRIL 21 IN THE AFTERNOON MY WIFE WAS DRIVING ON WINTERS AVE. IN PARAMUS NJ IN ECO MODE, HAVING DECIDED TO NEVER TOUCH THE DEFECTIVE SPORT MODE BUTTON AGAIN. SHE WAS DRIVING NORMALLY, THEN OUT OF THE BLUE WHILE PRESSING ON THE GAS PEDAL, THE CAR SUDDENLY DOESN'T WANT TO GO AND CARS BEHIND STARTED BEEPING AND THEN THE CAR STARTS SWERVING AND LIGHTS UP THE ORANGE SYMBOL OF SWERVING ON DASHBOARD. SHE WENT INTO A PARKING LOT WHILE STILL SWERVING AND CALLED ME. SHE PARKED AND TRIED TO SHUT CAR OFF TO LET IT RESET. SHE RESTARTED IT AND IT CONTINUED TO HAVE THE SAME PROBLEM IN THE PARKING LOT. SO WE CALLED AAA WHO TOWED THE CAR HOME AND WE CALLED BMW DEALER. NEXT AM WEDNESDAY APRIL 22 BMW DEALER SENT TOW AND TOOK MY WIFE AND THE CAR TO THE DEALERSHIP GARAGE. THE CAR HAS BEEN THERE FOR A MONTH AND IS STILL THERE. THEY NEED TO CANCEL AND LET US OUT OF THE LEASE OF THIS V
Mileage: 500
ON FRIDAY, FEBRUARY 27TH, 2015, MY WIFE AND MY TWO DAUGHTERS, AGES 19 AND 21 WERE TRAVELING BACK UP THE GARDEN STATE PARKWAY. THEY WERE DRIVING IN MY WIFES NEW 2015 BMW 328XI AND THE CAR WAS IN "SPORTS MODE." MY WIFE WHO IS A VERY EXPERIENCED DRIVER, AND NEVER HAD ANY PROBLEMS, WAS DRIVING. AT ABOUT 4:30 PM, AFTER EXITING THE PARKWAY THEY GOT TO A NEARBY INTERSECTION AND PLANNED ON TURNING LEFT TO GO TO THE LOCAL MARKET. HOWEVER, WHEN THEY APPROACHED THE INTERSECTION, MY WIFE WAS NOT ABLE TO STOP HER CAR. SHE PRESSED ON THE BREAKS BUT THEY WERE NOT RESPONDING PROPERLY AND THE CAR STARTED JERKING BACK AND FORTH AND SKIDDING TOWARDS THE CENTER OF THE INTERSECTION, WHERE OTHER CARS WERE DRIVING BY AT HIGH SPEEDS. MY WIFE CONTINUED TO PRESS AS HARD AS SHE CAN ON THE BREAK BUT THE CAR DID NOT COME TO A FULL STOP UNTIL IT WAS IN THE CENTER OF THE INTERSECTION. LUCKILY, NO CAR WAS COMING BY AT THE EXACT MOMENT OF THE INCIDENT, BUT IF THERE HAD BEEN ANOTHER CAR, THE BREAK FAILURE, IN THE CON
Mileage: 500
ON FRIDAY, FEBRUARY 27TH, 2015, MY WIFE AND MY TWO DAUGHTERS, AGES 19 AND 21 WERE TRAVELING BACK UP THE GARDEN STATE PARKWAY. THEY WERE DRIVING IN MY WIFES NEW 2015 BMW 328XI AND THE CAR WAS IN "SPORTS MODE." MY WIFE WHO IS A VERY EXPERIENCED DRIVER, AND NEVER HAD ANY PROBLEMS, WAS DRIVING. AT ABOUT 4:30 PM, AFTER EXITING THE PARKWAY THEY GOT TO A NEARBY INTERSECTION AND PLANNED ON TURNING LEFT TO GO TO THE LOCAL MARKET. HOWEVER, WHEN THEY APPROACHED THE INTERSECTION, MY WIFE WAS NOT ABLE TO STOP HER CAR. SHE PRESSED ON THE BREAKS BUT THEY WERE NOT RESPONDING PROPERLY AND THE CAR STARTED JERKING BACK AND FORTH AND SKIDDING TOWARDS THE CENTER OF THE INTERSECTION, WHERE OTHER CARS WERE DRIVING BY AT HIGH SPEEDS. MY WIFE CONTINUED TO PRESS AS HARD AS SHE CAN ON THE BREAK BUT THE CAR DID NOT COME TO A FULL STOP UNTIL IT WAS IN THE CENTER OF THE INTERSECTION. LUCKILY, NO CAR WAS COMING BY AT THE EXACT MOMENT OF THE INCIDENT, BUT IF THERE HAD BEEN ANOTHER CAR, THE BREAK FAILURE, IN THE CON
Mileage: 500
THIS IS A LOANER DEALER CAR WITH AN AUTOMATIC TRANSMISSION. I WAS EXITING A STATE HIGHWAY, TURNING RIGHT ONTO THE EXIT RAMP TO SLOW AT A TRAFFIC SIGNAL, AND APPLIED THE BRAKE PEDAL WITH MY RIGHT FOOT. I SLOWED FROM 45 MPH TO ABOUT 10 MPH, WITH MY RIGHT FOOT ON THE BRAKE PEDAL. THE ENGINE REVVED AND RACED UP TO ABOUT 6500 RPM AS I HELD MY RIGHT FOOT ON THE BRAKE PEDAL. WITH MUCH BRAKING FORCE, I DID GET THE CAR TO SLOW AND STOP. I THEN PRESSED THE PARK BUTTON AND HIT THE STOP BUTTON TO KILL THE ENGINE. AFTER A FEW MOMENTS, I THEN RE-STARTED THE CAR AND PULLED OVER TO THE CURB. I DID RETURN THE LOANER CAR TO THE DEALERSHIP. TO BE ABSOLUTELY CLEAR, I HAVE BEEN DRIVING FOR 30+ YRS, AND I WAS NOT RACING, SPEEDING, DRUNK, NOR DRIVING WITH BOTH FEET. SOMETHING MADE THE ENGINE RACE VERY HIGH, AND I WAS LUCKY NOT TO PLOW INTO THE CARS IN FRONT OF ME. I HOPE THIS CAN BE INVESTIGATED AND RESOLVED SO NO ONE GETS HURT. THANK YOU *TR
Mileage: 1,790
THIS IS A LOANER DEALER CAR WITH AN AUTOMATIC TRANSMISSION. I WAS EXITING A STATE HIGHWAY, TURNING RIGHT ONTO THE EXIT RAMP TO SLOW AT A TRAFFIC SIGNAL, AND APPLIED THE BRAKE PEDAL WITH MY RIGHT FOOT. I SLOWED FROM 45 MPH TO ABOUT 10 MPH, WITH MY RIGHT FOOT ON THE BRAKE PEDAL. THE ENGINE REVVED AND RACED UP TO ABOUT 6500 RPM AS I HELD MY RIGHT FOOT ON THE BRAKE PEDAL. WITH MUCH BRAKING FORCE, I DID GET THE CAR TO SLOW AND STOP. I THEN PRESSED THE PARK BUTTON AND HIT THE STOP BUTTON TO KILL THE ENGINE. AFTER A FEW MOMENTS, I THEN RE-STARTED THE CAR AND PULLED OVER TO THE CURB. I DID RETURN THE LOANER CAR TO THE DEALERSHIP. TO BE ABSOLUTELY CLEAR, I HAVE BEEN DRIVING FOR 30+ YRS, AND I WAS NOT RACING, SPEEDING, DRUNK, NOR DRIVING WITH BOTH FEET. SOMETHING MADE THE ENGINE RACE VERY HIGH, AND I WAS LUCKY NOT TO PLOW INTO THE CARS IN FRONT OF ME. I HOPE THIS CAN BE INVESTIGATED AND RESOLVED SO NO ONE GETS HURT. THANK YOU *TR
Mileage: 1,790
Data as of 2025. Sources: NHTSA Office of Defects Investigation (ODI) complaints database, NHTSA recall campaign API, NHTSA NCAP crash-test ratings, and NHTSA FARS for fatality cross-reference.
Read our methodology — how this data is sourced, computed, and verified.