2025 KIA SORENTO — Complaint #2178353
Open-data reference.
NHTSA Complaint about UNKNOWN OR OTHER filed February 19, 2026
NHTSA complaint #2178353 (ODI reference 11718991) concerns a 2025 KIA SORENTO and was filed on February 19, 2026. The owner reports the failure occurred on December 26, 2025. The report was geocoded to Michigan based on the filer's self-reported location. The affected component is categorized as unknown or other, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same KIA SORENTO cohort independently describe similar unknown or other failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2025 KIA SORENTO shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
Currently at a Kia dealership for the 3rd time since the end of December. While driving the electric refuses to switch to gas after the battery drains, it is a hybrid. Maxes out at 18 mph and then an alarm goes off for Hybrid System error. First two time check engine light also came on. Have had vehicle towed to Kia dealerships all three times. Never the same thing repaired or replaced but problem stops for a few days to two weeks and then happens again. They vehicle has been examined and the issue has been replicated or examined by the Canton Kia dealership in Canton, MI two times. Currently at Taylor Kia Toledo, OH. This is a safety issue due to the lack of speed and acceleration. So far I have been in relatively low speed areas but what if it happened on the expressway or in heavy traffic. I normally have my kids in the car and now feel that my vehicle is unsafe and I have only had it 11 months.
Complaint Details
| NHTSA Complaint ID | 2178353 |
| ODI Number | 11718991 |
| Date Filed | February 19, 2026 |
| Failure Date | December 26, 2025 |
| VIN | KNDRHDJG5S5 |
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Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.