2025 KIA SORENTO — Complaint #2152783
Open-data reference.
NHTSA Complaint about UNKNOWN OR OTHER filed November 30, 2025
NHTSA complaint #2152783 (ODI reference 11702092) concerns a 2025 KIA SORENTO and was filed on November 30, 2025. The owner reports the failure occurred on November 24, 2025. The report was geocoded to California based on the filer's self-reported location. The affected component is categorized as unknown or other, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same KIA SORENTO cohort independently describe similar unknown or other failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2025 KIA SORENTO shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
My vehicle repeatedly fails to recognize the key fob even when it is in my hand or inside the vehicle. Because it is a push-button start system, proper fob communication is required for unlocking and driving. When recognition fails, the vehicle will not start and I have been stranded. During the first of these failures, I called the dealership because I was stranded and needed immediate assistance. They instructed me to remove all passengers, close the doors, and then hold the unlock button on the key fob for 10 seconds and press lock/unlock six times in sequence. They also advised me not to use the door-handle lock/unlock button and to use only the fob buttons. This temporarily restored function, but a new vehicle should not require a manual reset procedure to start and operate normally. On two separate occasions, this problem also triggered the vehicle alarm, which was extremely difficult to silence. This does not happen every time, making the vehicle unreliable. One incident occur
Complaint Details
| NHTSA Complaint ID | 2152783 |
| ODI Number | 11702092 |
| Date Filed | November 30, 2025 |
| Failure Date | November 24, 2025 |
| VIN | 5XYRL4JC4SG |
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Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.