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2024 VOLKSWAGEN ATLAS CROSS SPORT — Complaint #2178153

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NHTSA Complaint about FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING filed February 18, 2026

NHTSA complaint #2178153 (ODI reference 11718871) concerns a 2024 VOLKSWAGEN ATLAS CROSS SPORT and was filed on February 18, 2026. The owner reports the failure occurred on December 1, 2025. The report was geocoded to Louisiana based on the filer's self-reported location. The affected component is categorized as forward collision avoidance: automatic emergency braking, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.

The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.

Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same VOLKSWAGEN ATLAS CROSS SPORT cohort independently describe similar forward collision avoidance: automatic emergency braking failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2024 VOLKSWAGEN ATLAS CROSS SPORT shows the complete component-level complaint distribution alongside any active investigations or recalls.

Vehicle
2024 VOLKSWAGEN ATLAS CROSS SPORT
Component
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
State
Louisiana

Complaint Description

am writing to formally report a serious safety issue with my Volkswagen Atlas. The SOS system is malfunctioning, and as a result, I am unable to use cruise control. The vehicle is displaying system errors, and I have been informed that this issue affects multiple driver-assistance features. This malfunction creates a dangerous driving condition. The SOS system is intended for emergency assistance, and its failure raises concerns about whether emergency services would be contacted in the event of an accident. Additionally, the loss of cruise control impacts safe operation, particularly during highway driving. Given that this is a safety-related system, I believe this issue requires immediate attention and resolution. Please advise: Whether this issue is covered under warranty If there are any known recalls or service bulletins related to this malfunction What steps will be taken to correct the problem promptly I request that this matter be treated as urgent due to the safety risks invol

Complaint Details

NHTSA Complaint ID 2178153
ODI Number 11718871
Date Filed February 18, 2026
Failure Date December 1, 2025
VIN 1V2JE2CA0RC

Similar FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING Complaints for 2024 VOLKSWAGEN ATLAS CROSS SPORT

Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.