2024 VOLKSWAGEN ATLAS CROSS SPORT — Complaint #2057032
Open-data reference.
NHTSA Complaint about FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING filed January 18, 2025
NHTSA complaint #2057032 (ODI reference 11636753) concerns a 2024 VOLKSWAGEN ATLAS CROSS SPORT and was filed on January 18, 2025. The owner reports the failure occurred on January 18, 2025. The report was geocoded to Georgia based on the filer's self-reported location. The affected component is categorized as forward collision avoidance: automatic emergency braking, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same VOLKSWAGEN ATLAS CROSS SPORT cohort independently describe similar forward collision avoidance: automatic emergency braking failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2024 VOLKSWAGEN ATLAS CROSS SPORT shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The display unit continuously reboots or shuts down. When it does this, warnings go off stating safety features are all disabled and not available. This is very dangerous and they dealership says there is no fix. The monitor/display reboots every continuously through the drive and no matter how many hard resets we do it continues. Throughout the reboot cycles no safety features are available per the car display. You can't use backup camera, no cruise control, no braking/collision avoidance, ... none of the features work. This has been going on since October 2024 and the dealership says they have known about this for over a year and still no fix.
Complaint Details
| NHTSA Complaint ID | 2057032 |
| ODI Number | 11636753 |
| Date Filed | January 18, 2025 |
| Failure Date | January 18, 2025 |
| VIN | 1V2JE2CA6RC |
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Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.