2023 JEEP GRAND CHEROKEE — Complaint #2177368
Open-data reference.
NHTSA Complaint about ELECTRICAL SYSTEM filed February 16, 2026
NHTSA complaint #2177368 (ODI reference 11718345) concerns a 2023 JEEP GRAND CHEROKEE and was filed on February 16, 2026. The owner reports the failure occurred on February 16, 2026. The report was geocoded to Indiana based on the filer's self-reported location. The affected component is categorized as electrical system, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same JEEP GRAND CHEROKEE cohort independently describe similar electrical system failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2023 JEEP GRAND CHEROKEE shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The head unit sometimes refuses to work, meaning the backup camera does not work. The problems have been there since day 1, but now I have a good video of an incident. This is a massive plug in hybrid vehicle, so losing my backup camera puts pedestrians at risk. This is a mandatory safety feature to protect children behind the vehicle. I tried the screens power button as well as putting the vehicle in park then reverse but it never switched on the backup camera.
Complaint Details
| NHTSA Complaint ID | 2177368 |
| ODI Number | 11718345 |
| Date Filed | February 16, 2026 |
| Failure Date | February 16, 2026 |
| VIN | 1C4RJYE69P8 |
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Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.