2025 TOYOTA SIENNA HYBRID — Complaint #2173865
Open-data reference.
NHTSA Complaint about VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR filed February 5, 2026
NHTSA complaint #2173865 (ODI reference 11715987) concerns a 2025 TOYOTA SIENNA HYBRID and was filed on February 5, 2026. The owner reports the failure occurred on November 23, 2025. The report was geocoded to California based on the filer's self-reported location. The affected component is categorized as visibility:rearview mirrors/devices:exterior, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same TOYOTA SIENNA HYBRID cohort independently describe similar visibility:rearview mirrors/devices:exterior failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2025 TOYOTA SIENNA HYBRID shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The driver side mirror is shaking and distorted. This issue happened right the first day I took the car home. I immediately contacted the dealership and they asked us to bring the car back to change a new mirror. After changing the new mirror, the problem is still there. The dealership told us to contact Toyota Brand Engagement Center. We did and they denied our claim so we went back to the dealer and after talking we opened another claim and the denied our claim again. They said itâs normal. This is not normal. I researched it online and lots of people have the same problem with the mirror on the driver side. I have vertigo and it triggers my symptom everytime I drive. This is safety issue. Itâs shaking every time I drive. I have 2 kids that I have to drive to school and other places everyday. Toyota refused to take responsibility and itâs really disappointing and frustrating. Itâs been 3 months and the issue hasnât been resolved.
Complaint Details
| NHTSA Complaint ID | 2173865 |
| ODI Number | 11715987 |
| Date Filed | February 5, 2026 |
| Failure Date | November 23, 2025 |
| VIN | 5TDZRKEC5SS |
Similar VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR Complaints for 2025 TOYOTA SIENNA HYBRID
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Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.