2019 FORD FLEX — Complaint #2173698
Open-data reference.
NHTSA Complaint about STRUCTURE filed February 5, 2026
NHTSA complaint #2173698 (ODI reference 11715873) concerns a 2019 FORD FLEX and was filed on February 5, 2026. The owner reports the failure occurred on February 5, 2026. The vehicle had 117,000 miles on the odometer at the time of the incident. The report was geocoded to New Jersey based on the filer's self-reported location. The affected component is categorized as structure, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same FORD FLEX cohort independently describe similar structure failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2019 FORD FLEX shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owns a 2019 Ford Flex. The contact stated that while attempting to reverse, the rear-view camera became inoperable. The rear-view camera image was distorted and upside down. The contact received notifications of NHTSA Campaign Numbers: 24V951000 (Back Over Prevention) and 25V732000 (Structure); however, parts to do the recall repairs were not yet available. The vehicle was taken to the dealer where it was diagnosed and determined that the camera system had failed and needed to be replaced. The dealer confirmed that parts were not yet available. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 117,000.
Complaint Details
| NHTSA Complaint ID | 2173698 |
| ODI Number | 11715873 |
| Date Filed | February 5, 2026 |
| Failure Date | February 5, 2026 |
| VIN | 2FMHK6C8XKB |
Similar STRUCTURE Complaints for 2019 FORD FLEX
The contact owns a 2019 Ford Flex. The contact received notifications of NHTSA Campaign Numbers: 25V732000 (Structure) and 25V695000 (BACK OVER PREVENTION); however, the parts to do the recall repairs
The contact owns a 2019 Ford Flex. The contact stated that while reversing, the rear-view camera display blacked out. The contact stated that the rear-view camera display operated properly occasionall
The contact owns a 2019 Ford Flex. The contact received notifications of NHTSA Campaign Numbers: 24V951000 (Back Over Prevention) and 25V732000 (Structure); however, the parts to do the recall repairs
The contact owns a 2019 Ford Flex. The contact stated that while driving at an undisclosed speed, the front passenger's side B-pillar trim detached. The vehicle was taken to the dealer, where it was d
The contact owns a 2019 Ford Flex. The contact stated that while in reverse(R), the rear-view camera image was distorted or upside down. The contact received notification of NHTSA Campaign Number: 24V
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.