2019 FORD FLEX — Complaint #2168199
Open-data reference.
NHTSA Complaint about STRUCTURE filed January 20, 2026
NHTSA complaint #2168199 (ODI reference 11712221) concerns a 2019 FORD FLEX and was filed on January 20, 2026. The owner reports the failure occurred on March 7, 2025. The vehicle had 74,561 miles on the odometer at the time of the incident. The report was geocoded to Georgia based on the filer's self-reported location. The affected component is categorized as structure, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same FORD FLEX cohort independently describe similar structure failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2019 FORD FLEX shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owns a 2019 Ford Flex. The contact stated that while driving at an undisclosed speed, the front passenger's side B-pillar trim detached. The vehicle was taken to the dealer, where it was diagnosed with a detached front passenger's side B-pillar trim. The contact was advised that the front passenger's side B-pillar trim needed to be replaced. The vehicle was repaired. The contact stated that later, while driving at an undisclosed speed, the front driver's side B-pillar trim detached and flew off the vehicle. The vehicle was taken to the dealer, where it was diagnosed with a detached front driver's side B-pillar trim that needed to be replaced. The contact was informed that parts were not yet available. In addition, the contact was informed that the parts could be ordered from a secondary vendor. The contact was advised to hold off on ordering the parts because there was an open recall on the vehicle. The vehicle was not repaired. The contact received notification of NHTSA Ca
Complaint Details
| NHTSA Complaint ID | 2168199 |
| ODI Number | 11712221 |
| Date Filed | January 20, 2026 |
| Failure Date | March 7, 2025 |
| VIN | 2FMHK6C85KB |
Similar STRUCTURE Complaints for 2019 FORD FLEX
The contact owns a 2019 Ford Flex. The contact received notifications of NHTSA Campaign Numbers: 25V732000 (Structure) and 25V695000 (BACK OVER PREVENTION); however, the parts to do the recall repairs
The contact owns a 2019 Ford Flex. The contact stated that while attempting to reverse, the rear-view camera became inoperable. The rear-view camera image was distorted and upside down. The contact re
The contact owns a 2019 Ford Flex. The contact stated that while reversing, the rear-view camera display blacked out. The contact stated that the rear-view camera display operated properly occasionall
The contact owns a 2019 Ford Flex. The contact received notifications of NHTSA Campaign Numbers: 24V951000 (Back Over Prevention) and 25V732000 (Structure); however, the parts to do the recall repairs
The contact owns a 2019 Ford Flex. The contact stated that while in reverse(R), the rear-view camera image was distorted or upside down. The contact received notification of NHTSA Campaign Number: 24V
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.