2020 HYUNDAI PALISADE — Complaint #2172195
Open-data reference.
NHTSA Complaint about SEAT BELTS filed February 1, 2026
NHTSA complaint #2172195 (ODI reference 11714858) concerns a 2020 HYUNDAI PALISADE and was filed on February 1, 2026. The owner reports the failure occurred on January 27, 2026. The report was geocoded to PR based on the filer's self-reported location. The affected component is categorized as seat belts, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same HYUNDAI PALISADE cohort independently describe similar seat belts failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2020 HYUNDAI PALISADE shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
On December, 2025 I received notification from Hyundai de Puerto Rico (Sojitz de Puerto Rico Corporation) informing about the Hyundai Recall Number 283 (NHTSA Recall Number 25V-607) regarding the seat belt buckle assemblies problem (See attached notification document). On January 27, 2026 I took my Hyundai Palisade 2020 to the programed appointment at Hyundai de Cupey, Ave. Ponce de León, #1385, San Juan, PR 00926 for the inspection and replacements of my seat belts buckle assemblies. For my surprise, the service advisor Ms. Adleni Vazquez informed me that there was no such recall and that they were proceeding with an extended warranty on the vehicle seat belt assembly system. She also told me that they would only act during that warranty extension period if I could prove a malfunction of the seat belt buckle assemblies. I showed the safety recall notification letter and the action required to the service advisor, but still they denied the inspection of seat belt buckle assemblies.
Complaint Details
| NHTSA Complaint ID | 2172195 |
| ODI Number | 11714858 |
| Date Filed | February 1, 2026 |
| Failure Date | January 27, 2026 |
| VIN | KM8R54HE5LU |
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Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
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