2023 TESLA MODEL Y — Complaint #2172014
Open-data reference.
NHTSA Complaint about FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL filed February 1, 2026
NHTSA complaint #2172014 (ODI reference 11714752) concerns a 2023 TESLA MODEL Y and was filed on February 1, 2026. The owner reports the failure occurred on January 5, 2025. The report was geocoded to California based on the filer's self-reported location. The affected component is categorized as forward collision avoidance: adaptive cruise control, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: yes, fire: no, injuries: 0, fatalities: 0. A complaint that flags a crash, fire, or fatality is escalated on NHTSA's internal review queue and factors more heavily into any Preliminary Evaluation decision on this make and model. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same TESLA MODEL Y cohort independently describe similar forward collision avoidance: adaptive cruise control failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2023 TESLA MODEL Y shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The incident occurred while the vehicle was being operated with Tesla driver-assistance features enabled, including lane assist and cruise control. The driver experienced unexpected vehicle behavior that felt inconsistent with normal steering response. Although the driver maintained hands on the steering wheel, the vehicle appeared to react in a manner that was not anticipated, contributing to loss of control and a collision resulting in total vehicle loss. No bodily injury occurred. After the incident, the insurer assigned fault to the driver but declined to investigate any potential vehicle system or software-related issues, directing us to the manufacturer. When attempting to report a potential malfunction to Tesla, the manufacturer declined to open a report because the totaled vehicle had been removed from the Tesla App, preventing further system or telemetry review. This report is submitted to document the incident and the lack of access to any system-level review following th
Complaint Details
| NHTSA Complaint ID | 2172014 |
| ODI Number | 11714752 |
| Date Filed | February 1, 2026 |
| Failure Date | January 5, 2025 |
| VIN | 7SAYGDEE6PA |
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Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.