2021 KIA SORENTO — Complaint #2167191
Open-data reference.
NHTSA Complaint about VISIBILITY filed January 16, 2026
NHTSA complaint #2167191 (ODI reference 11711535) concerns a 2021 KIA SORENTO and was filed on January 16, 2026. The owner reports the failure occurred on October 16, 2025. The vehicle had 75,000 miles on the odometer at the time of the incident. The report was geocoded to Tennessee based on the filer's self-reported location. The affected component is categorized as visibility, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same KIA SORENTO cohort independently describe similar visibility failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2021 KIA SORENTO shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owns a 2021 Kia Sorento. The contact received notification of NHTSA Campaign Number: 25V649000 (ELECTRICAL SYSTEM, VISIBILITY); however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, with the A/C activated, there was an abnormal burning odor entering the vehicle through the vents. The burning odor was coming from the vehicle whether the A/C was in use or turned off. The vehicle was taken to the dealer. The contact was informed that the VIN was not under recall. The vehicle was not repaired. On a separate occasion, while driving at an undisclosed speed, the vehicle jerked and failed to accelerate as intended while depressing the accelerator pedal. The contact stated that the failure was more evident while the vehicle was driven uphill. No warning lights were illuminated. The vehicle was taken to the dealer. However, the vehicle was not repaired. Most recently, the battery was replaced, and the contact
Complaint Details
| NHTSA Complaint ID | 2167191 |
| ODI Number | 11711535 |
| Date Filed | January 16, 2026 |
| Failure Date | October 16, 2025 |
| VIN | 5XYRG4LC9MG |
Similar VISIBILITY Complaints for 2021 KIA SORENTO
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.