2021 KIA SORENTO — Complaint #2158953
Open-data reference.
NHTSA Complaint about VISIBILITY filed December 19, 2025
NHTSA complaint #2158953 (ODI reference 11706116) concerns a 2021 KIA SORENTO and was filed on December 19, 2025. The owner reports the failure occurred on December 19, 2025. The report was geocoded to California based on the filer's self-reported location. The affected component is categorized as visibility, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same KIA SORENTO cohort independently describe similar visibility failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2021 KIA SORENTO shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owns a 2021 Kia Sorento. The contact received notification of NHTSA Campaign Number: 25V649000 (Electrical System, Visibility); however, the part to do the recall repair was not yet available. The local dealer was called but was unreachable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue, but the contact was informed that the call could not be transferred to the recall department because the department was undergoing a training session. The contact had not experienced a failure.
Complaint Details
| NHTSA Complaint ID | 2158953 |
| ODI Number | 11706116 |
| Date Filed | December 19, 2025 |
| Failure Date | December 19, 2025 |
| VIN | 5XYRG4LC8MG |
Similar VISIBILITY Complaints for 2021 KIA SORENTO
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.