2011 FORD FUSION - Complaint #2166785
Open-data reference.
NHTSA Complaint about STEERING filed January 15, 2026
NHTSA complaint #2166785 (ODI reference 11711274) concerns a 2011 FORD FUSION and was filed on January 15, 2026. The owner reports the failure occurred on January 2, 2026. The report was geocoded to Iowa based on the filer's self-reported location. The affected component is categorized as steering, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers, the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same FORD FUSION cohort independently describe similar steering failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2011 FORD FUSION shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
Power steering failed, there is a recall (15S18/15V340) that was done in Jan 2017 but all they did was electrical reprogramming. My power steering system (referenced in the recall) mechanical issues failed and I took the vehicle to Ford and Ford Corporate denied the recall claim. I called Ford Recall department on 1/15/2026 at 4:36PM CT and requested to speak to a manager and got connected with the manager on 1/15/2026 at 5:08PM CT in which the manager ended up hanging up on me. Therefore, I called Ford Corporate Customer Service to file a complaint on 1/15/2026 at 5:38PM CT and the representative denied me my complaint and would not provide me the recording of my conversation with her or the representative and manager even though they all told me that our conversation would be recorded. The fact that this mechanical failure occured under the recall terms is dangerous to the public as I was on the highway when my power steering just failed, it was not a wear and tear problem. This
Complaint Details
| NHTSA Complaint ID | 2166785 |
| ODI Number | 11711274 |
| Date Filed | January 15, 2026 |
| Failure Date | January 2, 2026 |
| VIN | 3FAHP0JAXBR |
Similar STEERING Complaints for 2011 FORD FUSION
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The contact owns a 2011 Ford Fusion. The contact stated that while attempting to turn the steering wheel, the steering wheel seized, with several unknown warning lights illuminated. The contact stated
UNKNOWN I WAS TOOD IT WAS DUE TOA RECALL AND EVEN WITH MY EXTENSED WARRANTY I AM BEING REFUSED AND MY VWHICLE HAS BEEN AT WILLOWBROOK FORD FOR TWO MONTHS, I cannot afford the repairs up front and sunb
While driving on a state highway at approximately 45 miles per hour got a message on the dash saying “service power steering now”. Drove another mile and a half and then suddenly lost all power steeri
I was driving down the highway, when my power steering failed it almost caused me to crash. I took it into a ford dealership and they are refusing to honor code 15S18 to replace the power steering box
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology - how this data is sourced, computed, and verified.