2020 FORD EXPEDITION — Complaint #2156393
Open-data reference.
NHTSA Complaint about VISIBILITY:SUN/MOON ROOF ASSEMBLY filed December 11, 2025
NHTSA complaint #2156393 (ODI reference 11704457) concerns a 2020 FORD EXPEDITION and was filed on December 11, 2025. The owner reports the failure occurred on December 10, 2025. The vehicle had 92,000 miles on the odometer at the time of the incident. The report was geocoded to Arkansas based on the filer's self-reported location. The affected component is categorized as visibility:sun/moon roof assembly, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. No VIN was supplied by the filer, so this complaint contributes to model-year trend data but cannot be tied to a specific vehicle.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same FORD EXPEDITION cohort independently describe similar visibility:sun/moon roof assembly failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2020 FORD EXPEDITION shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owns a 2020 Ford Expedition. The contact stated that while driving at an undisclosed speed, the sunroof fractured. The contact stated that there was no impact on the sunroof. In addition, the contact stated that the sunroof glass had exploded outward. The contact stated that had the sunroof had exploded from the inside, the shattered glass pieces would have fallen onto the contact's wife, who was seated in the front passenger's seat. The contact stated that as the owner of the vehicle, the sunroof had never been opened. The vehicle was not diagnosed or repaired by an independent mechanic. The contact stated that the vehicle was scheduled for a sunroof replacement on the following day. In addition, the contact stated that, according to the internet forum, it was a known failure with similar vehicles. The dealer was made aware of the failure. The manufacturer was not made aware of the failure. The failure mileage was approximately 92,000. The VIN was unavailable.
Complaint Details
| NHTSA Complaint ID | 2156393 |
| ODI Number | 11704457 |
| Date Filed | December 11, 2025 |
| Failure Date | December 10, 2025 |
Similar VISIBILITY:SUN/MOON ROOF ASSEMBLY Complaints for 2020 FORD EXPEDITION
Moon roof leaking requiring 4,000 in parts and labor to replace the entire system at 40k miles.
Panoramic moonroof suddenly exploded in a car wash during the high pressure air drying. Thankfully the sunshade was closed and my 3 children sitting in the middle row were not sprayed or hit with the
Panoramic moon roof exploded without warning. No debris or objects hit roof. Glass fell into vehicle from above. Ford denying any manufacturing wrong doing. Glass could have cut or injured children s
2020 FORD EXPEDITION. CONSUMER WRITES IN REGARDS TO PANORAMIC MOON ROOF EXPLODING WHILE DRIVING. *LD *JS
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.