2023 POLESTAR POLESTAR 2 — Complaint #2154268
Open-data reference.
NHTSA Complaint about BACK OVER PREVENTION: SENSING SYSTEM: CAMERA filed December 4, 2025
NHTSA complaint #2154268 (ODI reference 11703091) concerns a 2023 POLESTAR POLESTAR 2 and was filed on December 4, 2025. The owner reports the failure occurred on December 4, 2025. The report was geocoded to Texas based on the filer's self-reported location. The affected component is categorized as back over prevention: sensing system: camera, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same POLESTAR POLESTAR 2 cohort independently describe similar back over prevention: sensing system: camera failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2023 POLESTAR POLESTAR 2 shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
Despite a recall, rear camera does not activate when putting the car into reverse. This poses immense safety risks as the rear of the vehicle is poorly visible from the driver seat and mirrors when backing up. I have previously noted this instance a few months ago after the recall for this issue, and yet the issue is persisting. There are no warnings or indicators of an electrical or other problem. I have not taken this in for servicing for this problem. But this issue is reproducible every time getting into the car and putting it into reverse, on the center display where the cameras would display, an error message appears, again, exactly as occurred prior to the recall. In summary, despite recall, rear view cameras/backup cameras do not properly work when putting the car into reverse to reverse.
Complaint Details
| NHTSA Complaint ID | 2154268 |
| ODI Number | 11703091 |
| Date Filed | December 4, 2025 |
| Failure Date | December 4, 2025 |
| VIN | YSMET3KA5PL |
Similar BACK OVER PREVENTION: SENSING SYSTEM: CAMERA Complaints for 2023 POLESTAR POLESTAR 2
Rear backup camera continues to not function reliably, even after updating to the latest firmware 4.2.13
Car rear camera constantly freezes, doesnât appear or just stops during vehicle usage
An ongoing issue with Polestar 2 vehicles has been its unreliable rear camera. When reversing, the rear camera does not always engage, leaving either a blank space on the dashboard screen or sometimes
-The rearview camera fails intermittently when gearshift is placed in reverse and when the car drives in reverse. -Passengers and pedestrians are at risk of collision due to restricted view around veh
The back up camera repeatedly fails, and does not work, when I put my car into reverse.
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.