2021 RAM PROMASTER — Complaint #2149624
Open-data reference.
NHTSA Complaint about BACK OVER PREVENTION filed November 18, 2025
NHTSA complaint #2149624 (ODI reference 11700023) concerns a 2021 RAM PROMASTER and was filed on November 18, 2025. The owner reports the failure occurred on November 18, 2025. The vehicle had 14,272 miles on the odometer at the time of the incident. The report was geocoded to Florida based on the filer's self-reported location. The affected component is categorized as back over prevention, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same RAM PROMASTER cohort independently describe similar back over prevention failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2021 RAM PROMASTER shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owns a 2021 Ram Promaster 3500. The contact stated that the screen display was black and the back-over prevention camera was inoperable. Additionally, the speedometer was blinking and causing a distraction. The radio and hands-free calling were inoperable. The contact received notification of NHTSA Campaign Number: 25V552000 (Structure). The contact called an unknown local dealer and was referred to a Dodge dealer for assistance. The contact called the local dealer and was informed that there was no warranty coverage on the vehicle and the parts were not yet available. The vehicle was not diagnosed or repaired. The manufacturer was contacted and confirmed that parts were not yet available. The failure mileage was approximately 14,272.
Complaint Details
| NHTSA Complaint ID | 2149624 |
| ODI Number | 11700023 |
| Date Filed | November 18, 2025 |
| Failure Date | November 18, 2025 |
| VIN | 3C6MRVUG2ME |
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Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.