2021 TOYOTA RAV4 — Complaint #2131184
Open-data reference.
NHTSA Complaint about SEATS filed September 17, 2025
NHTSA complaint #2131184 (ODI reference 11687825) concerns a 2021 TOYOTA RAV4 and was filed on September 17, 2025. The owner reports the failure occurred on August 25, 2025. The report was geocoded to Tennessee based on the filer's self-reported location. The affected component is categorized as seats, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same TOYOTA RAV4 cohort independently describe similar seats failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2021 TOYOTA RAV4 shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
My driver seat suddenly stopped working correctly when trying to move the seat forward or backward. It would make this lagging noise and feel like it was jumping. We had to keep the seat in the position that would be safe for me to sit in and operate the car effectively, but needed to get it fixed because my partner could not sit in the same position and operate the vehicle safely from that position. Took my car to the dealership and they found the track on the right side of the seat was inoperable and the whole bottom frame needed to be replaced. The tech could not produce a reason why this happened, simply saying it gave out. No messages or other symptoms prior to the failure. It happened quickly, one day it was working fine and the next it failed.
Complaint Details
| NHTSA Complaint ID | 2131184 |
| ODI Number | 11687825 |
| Date Filed | September 17, 2025 |
| Failure Date | August 25, 2025 |
| VIN | 2T3E6RFV1MW |
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Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.