2014 JEEP GRAND CHEROKEE — Complaint #2130531
Open-data reference.
NHTSA Complaint about SEATS:FRONT ASSEMBLY:HEAD RESTRAINT filed September 15, 2025
NHTSA complaint #2130531 (ODI reference 11687405) concerns a 2014 JEEP GRAND CHEROKEE and was filed on September 15, 2025. The owner reports the failure occurred on September 14, 2025. The vehicle had 155,000 miles on the odometer at the time of the incident. The report was geocoded to Florida based on the filer's self-reported location. The affected component is categorized as seats:front assembly:head restraint, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same JEEP GRAND CHEROKEE cohort independently describe similar seats:front assembly:head restraint failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2014 JEEP GRAND CHEROKEE shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owns a 2014 Jeep Grand Cherokee. The contact stated that while the vehicle was idling in the driveway, the front driver's side headrest deployed unintendedly. The contact did not sustain any injury. The dealer and the manufacturer were notified of the failure and informed the contact that the headrest was no longer covered under warranty, and the headrest replacement would be at the ownerâs expense. The vehicle was not diagnosed or repaired. The failure mileage was approximately 155,000.
Complaint Details
| NHTSA Complaint ID | 2130531 |
| ODI Number | 11687405 |
| Date Filed | September 15, 2025 |
| Failure Date | September 14, 2025 |
| VIN | 1C4RJFDJ2EC |
Similar SEATS:FRONT ASSEMBLY:HEAD RESTRAINT Complaints for 2014 JEEP GRAND CHEROKEE
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Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.