2014 JEEP GRAND CHEROKEE — Complaint #1918135
Open-data reference.
NHTSA Complaint about SEATS:FRONT ASSEMBLY:HEAD RESTRAINT filed August 11, 2023
NHTSA complaint #1918135 (ODI reference 11537920) concerns a 2014 JEEP GRAND CHEROKEE and was filed on August 11, 2023. The owner reports the failure occurred on August 11, 2023. The vehicle had 94,000 miles on the odometer at the time of the incident. The report was geocoded to Maryland based on the filer's self-reported location. The affected component is categorized as seats:front assembly:head restraint, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same JEEP GRAND CHEROKEE cohort independently describe similar seats:front assembly:head restraint failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2014 JEEP GRAND CHEROKEE shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owns a 2014 Jeep Grand Cherokee. The contact stated while seated in the vehicle, the front passengerâs side head restraint separated from the seat striking the passenger in the back of the head. The passenger was not seriously injured. The contact was not able to place the head restraint back on the seat. The vehicle was not diagnosed. The dealer was not contacted. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 94,000.
Complaint Details
| NHTSA Complaint ID | 1918135 |
| ODI Number | 11537920 |
| Date Filed | August 11, 2023 |
| Failure Date | August 11, 2023 |
| VIN | 1C4RJFAG5EC |
Similar SEATS:FRONT ASSEMBLY:HEAD RESTRAINT Complaints for 2014 JEEP GRAND CHEROKEE
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Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.