2017 FORD FUSION — Complaint #2117685
Open-data reference.
NHTSA Complaint about POWER TRAIN:SHIFT LINKAGE/CABLE/ROD filed August 6, 2025
NHTSA complaint #2117685 (ODI reference 11678715) concerns a 2017 FORD FUSION and was filed on August 6, 2025. The owner reports the failure occurred on August 2, 2025. The vehicle had 150,000 miles on the odometer at the time of the incident. The report was geocoded to Texas based on the filer's self-reported location. The affected component is categorized as power train:shift linkage/cable/rod, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same FORD FUSION cohort independently describe similar power train:shift linkage/cable/rod failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2017 FORD FUSION shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owns a 2017 Ford Fusion. The contact stated that upon reversing out of the driveway and attempting to shift to drive(D), the message "System Fault - Consult Manual" was displayed. The contact was not able to shift to drive(D). The contact looked underneath the vehicle and noticed that the shifter cable was loosened. The contact was able to insert a screwdriver into the end of the cable, and the contact was able to shift to drive(D). The contact drove to the residence. The vehicle was taken to a dealer, where it was diagnosed and determined that the shifter cable bushing had failed and needed to be replaced. The vehicle was not repaired. The contact related the failure to an undisclosed recall however, the model year was not included. The dealer confirmed that the vehicle was not covered. The manufacturer was informed of the failure and referred the contact the NHTSA Hotline for assistance. The failure mileage was approximately 150,000.
Complaint Details
| NHTSA Complaint ID | 2117685 |
| ODI Number | 11678715 |
| Date Filed | August 6, 2025 |
| Failure Date | August 2, 2025 |
| VIN | 3FA6P0G75HR |
Similar POWER TRAIN:SHIFT LINKAGE/CABLE/ROD Complaints for 2017 FORD FUSION
The contact owns a 2017 Ford Fusion. The contact stated while his daughter was reversing out of the driveway at approximately 5 MPH, the vehicle failed to shift into gear. There was no warning light i
Was driving my cat and it popped up shift system fault. I couldn't move my car. It stalled in the middle of the road. I contacted several people about this. Found out the shifter cable came loose from
WHEN BACKING FROM A PARKING SPACE, THE VEHICLE WOULD NOT SHIFT TO ANY GEAR OR NEUTRAL. NO WARNING OR INDICATION OF ANY PROBLEM, IT JUST QUIT RIGHT IN THE MIDDLE OF A PARKING LOT. VEHICLE SHIFTER KEP
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.