2012 FORD FUSION — Complaint #2114598
Open-data reference.
NHTSA Complaint about STEERING:RACK AND PINION filed July 28, 2025
NHTSA complaint #2114598 (ODI reference 11676598) concerns a 2012 FORD FUSION and was filed on July 28, 2025. The owner reports the failure occurred on October 28, 2021. The vehicle had 117,888 miles on the odometer at the time of the incident. The report was geocoded to New York based on the filer's self-reported location. The affected component is categorized as steering:rack and pinion, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same FORD FUSION cohort independently describe similar steering:rack and pinion failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2012 FORD FUSION shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owns a 2012 Ford Fusion. The contact stated that while driving 30 MPH and attempting to make a left turn, the vehicle lost power steering functionality, and the steering wheel became firm. There were no warning lights illuminated. The contact was able to continue to drive the vehicle. The vehicle was taken to an independent mechanic where the vehicle was diagnosed, and the contact was advised that the power steering rack and the rack and pinion were faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 117,888.
Complaint Details
| NHTSA Complaint ID | 2114598 |
| ODI Number | 11676598 |
| Date Filed | July 28, 2025 |
| Failure Date | October 28, 2021 |
| VIN | 3FAHP0JA9CR |
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Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.